CV of Kannan Ramakrishnan

E-mail: ramakannan@hotmail.com , +91 72000 42008

Over 22 years of experience in various IT functions like infrastructure design,

deployment, project Management, IT operations and Management for large
and complex IT infrastructure deployed across multiple geographies

Having experience of managing large IT infrastructure which includes Global

WAN, Voice, Data Network, Virtualization, Systems and Applications

Cost control, budgeting and tracking, estimating IT cost for business, cash
flow analysis and IT costing for projects

Having excellent project management shills including understanding

business requirements, designing, planning, executing and control.

More than ten years of managerial experience handling IT Operations, Team

Management, Vendor Management, Problem/Incident Management, cost
control, IT budgeting and implementing best practices like ITIL, ISO20000 etc.

Education and Certification

 Bachelor of Engineering in Electronics & Communication

 MBA in Project Management
 Certified Project Management Professional (PMP)
 Certified ITIL foundation
 CCNP (Cisco Certified Network Professional)
 CCNA (Cisco Certified Network Associate)
 Certified Solaris Administrator - Part I
Career Profile Summary

Company Position / Responsibility Duration

From Sep 2013
KR Technologies Proprietor & CTO
onwards
General Manager – IT
Hinduja Global Solutions Ltd Jun 2009 – till date
(Head of IT – India)
HCL Technologies Ltd, BPO Senior Manager – IT May 2005 – Jun
Services (Head of ICT) 2009
Naval Exchange Pte Ltd, April 2001 - April
IT Manager
Singapore 2005
June 2000 -
GAVS Information, Chennai IT Manager
April2001
Compaq Ltd, Chennai Customer Support
June 1998 - Jun2000
(REUTERS) Manager
Computer Access Ltd Various positions from Sep 1993-Jun1998
(REUTERS) trainee engineer to senior
Engineer

Technical Expertise Summary

 Good understanding of Contact Center technology

 Designing & Setting up of contact centers involves setting up voice
network using VoIP, TDM, technology
 Security Practices: ISO 27001
 WAN Switches: Cisco IGX, Cisco MGX, Nortel Passport
 ACDs: Nortel, Avaya
 Cisco 7200, 3700, 3800, 2500 series Routers
 Cisco 6500, 4500, 2900 series Switches
 Switching concepts: VLAN, VTP, STP, L3 switching
 Routing protocols: RIP, OSPF, EIGRP, BGP
 Communication medias like IPLCs, MPLS, Metro Ethernet, VSAT
  Voice Recording - Verint, NICE, Zivah
 Dialer – Aspect, Avhan
 Wireless Technologies
 Security Products: Firewall, VPN, ACS, Antivirus, Websense, IPS
 Management products like HPOV, Solarwinds, Ops Manager, Event
Manager
 Application Servers: Web Server, Proxy Server, Domain Server,
Database Server, Exchange Server
 IT Best Practices: ITIL, eSCM (TCH)
 Understanding TRAI / DoT guidelines and ensuring compliance
 SAP Basis support
 Obtain OSP Licenses

Professional Experience

Oct 2013 till Date

Proprietor & Chief Technology Officer
Roles & Responsibilities
 Company provides end to end IT Solutions
 Understand IT requirement and design solution accordingly
 Creating Project Plan and Managing Project Plan
 Responsible for delivery and support

May 2005 to June 2009

Hinduja Global Solutions Ltd
Designation; General Manager – IT
Roll: Head of IT - India operations

Key Responsibilities

 Strategic plan for cost reduction and improvement of IT Infra

performance
  Ensuring High availability of IT Infrastructure
 Ensure timely transition of IT part of the projects undertaken due to
new business awarded
 Putting up IT process and policies
 Managing IT professionals – Training, succession plan, self
development plan, review meeting
 Client Management – Periodic Review with Internal and external
customers – SLA review, improvement plan
 Project Management – understand business requirement, design IT
solution, prepare bill of material, assign project team, review progress,
report management
 Supplier Management – SLA review, negotiation, product and services
evaluation, selecting the right products/services
 Process Improvement – Rollout ITIL based IT Processes, continuous
review and improvement in IT process, review the effectiveness of
process across India
 IT Policies – creating and amending IT Policies as on when required,
rollout out of IT policies and review the effectiveness of policy
enforcement
 IT costing – maintaining telecom costing, AMC costing, IT budgeting,
project cost estimation
 IT Operations – Ensure smooth IT operations across 15 centers in India,
provide effective solution in case of abnormal situation in any center
 BCP/DR – prepare IT Service continuity plan for each business and
ensure periodic testing of business continuity and disaster scenarios

May 2005 to June 2009

HCL Technologies Ltd, BPO Services

Designation; Senior Manager
Roll: Head - ICT
Key Responsibilities

 Infrastructure Setup: Responsible for complete HCL BPO

infrastructure Setup and Management which involves all Call center
Technologies including Networking, Voice, Systems, outbound dialing

 Infrastructure Management: Responsible for infrastructure uptime as

per SLA defined with customers. Review infra performance and take
appropriate action for continuous improvement

 Project Management: Responsible for implementing all new IT

Projects which involves understanding customer requirement,
planning, designing, executing, controlling and delivering the project

 Supplier Management: defining SLA, cost negotiation, Procurement,

review vendor performance

 Process Management: implementing best practices like ITIL, ISO2000

 Security: Implement security across centers, creating awareness,

obtaining Industry standard certifications, BCP and DR Planning,
Security Audits, Responsible of any change in Infrastructure

 Finance Management: calculating IT cost, creating Cost benefit

analysis for new projects, Monthly cash flow analysis, Annual IT budget
creation

 Team Management; Handling large IT Team, defining KRA, training,

resource planning, resource selection, conduct performance
appraisal, conflict resolution, etc

 Problem Management: Handling major IT Issues

From April 2001 till April 25

Naval Exchange Pte Ltd, Singapore

Naval Exchange is providing B2B facility connecting users and suppliers
providing a one-stop shop for defence product information and other
services such as defence related consultancy and web ennoblement.
Working as Technology Consultant and responsible for all IT activities
including Planning for NOC expansion, Network design, IT Material Purchase,
Performance Monitoring and tuning, Network and System security, IT
Infrastructure, enhancement planning, vendor discussion, and
Documentation

June 2000-April 2001

GAVS Information Services Pvt. Ltd, Chennai, India

As Network Manager running a team of four network Engineers, responsible
for all IT activities including Planning for NOC expansion, Network design, IT
Material Purchase, Performance Monitoring and tuning, Network and
System security, IT Infrastructure, enhancement planning, vendor
discussion, and Documentation

June 1996 - June 1998

Compaq India Pvt. Ltd

As Area Manager (Reuters Support) - South India, running a team of 12
network Engineers, responsible for Installation, Maintenance & Customer
Support in four Southern states of India, which includes the Customer base
of 150.
Reuters provides online information to their subscribers through various
networking technology includes VASAT, Leased line, Dial-up, Internet based,
etc.
Responsibility includes NOC expansion, Network design, Performance
Monitoring, Breakdown call Analysis and taking proactive actions, Achieving
installation targets, training & Motivating Engineers, IT Infrastructure,
enhancement planning, vendor discussion, and Documentation

Sep1993 - May 1998

Computer Access Pte Ltd

As Customer Support Engineer, installing and maintaining Local Area
Networks at Reuters’s Subscriber sites, system installation and problem
troubleshooting, VSAT installation and troubleshooting, NOC Maintenance,
commissioning of leased line and testing, Editorial LAN Setup &
Maintenance.
After three years, had been promoted as Regional Manager for North India
Support.
As Regional Manager (Reuters Support) - North India, running a team of 12
network Engineers, responsible for Installation, Maintenance & Customer
Support with Customer base of 200.
Reuters provides online information to their subscribers through various
networking technology includes VASAT, Leased line, Dial-up, Internet based,
etc.
Responsibility includes NOC expansion, Editorial Support, Network design,
Performance Monitoring, Breakdown call Analysis and taking proactive
actions, Achieving installation targets, training & Motivating Engineers, IT
Infrastructure, enhancement planning, vendor discussion, and
Documentation