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Network issues
 Internet is not working
 IP conflict issues

Internet is not working


First we have to check with LAN connection, if LAN properly connected means go to Step2


Check with ping test for(Internet connection for system)

Windows +R



Ping Ip address (like –t


If you getting reply from server means Internet is working.

If you getting request time out like these internet is not working, in that go to step 3


Check with IP address, IP is properly configured or not

If is not configured means we have to configure go to step 4


Ip Configuration

Go to Run

Windows +R

In command line type ncpa.cpl


It will go to Network page

In that page select the Ethernet option

Select Properties

Select TCP/IP v4 [double click]

Give Ip address


Select Ip address automatically options

After completion of Ip address check with Internet Its working fine,, Issue resolved

Ip conflict issues

It means two systems taking same Ip address (we can find the tallow mark on network icon)

In that time


Go to Run

Windows +R





Ip address released, Next we have assign the Ip address for that system

Go to Run

Windows +R





New Ip address assigned successfully

Issue Resolved


2. Ms Outlook Configuration

It is specially designed for professional mail activities like, sending and receiving mails, we can
store the mail backup.

Open MS Outlook

Click on File

We have to select add account

In add account page we have to give User details like user name and password

Next click on manually set up (or) additional server type


Select POP3 or IMAP


Give the user information

Account type IMAP

Port number 143

Server information

Incoming Server



Outgoing Server


Login information

Next click on more settings

Select outgoing server

Click on my outgoing server (SMTP) requires authentication

Next click on Advanced

Select this server require an encrypted connection (SSL) for incoming server

For outgoing select SSL give port number


MS Outlook configured successfully


3. How to create PST

Go to MS Outlook

Select the file

Select the account setting

Click on account settings

Click on data files

Click on add

Give file name


PST creation completed

4. Difference between PST&OST

PST:- Personal Storage Table, Stored in system C-drive

OST:- Offline Storage Table, Stored in Server

5. Printer configuration

Local Printer Configuration

Go to control panel

Select devices&printers

Click on add printer

Select on manually

Local or network printer setting


Create new port

Select the standard TCP/IP on port


Give IP address


Give printer details like name


Click on do not share this printer

Give the print test page

Print is getting means printer working properly

Network Printer Configuration

Go to control panel

Select devices&printers

Click on add printer

After that it will display what are the printers available in network

Select the printer which you want

Give IP address


Give printer details like name


Click on do not share this printer

Print test page

Print is getting means printer working properly

6. IP configuration

Go to Run command

Windows +R

Enter command ncpa.cpl


Network connection page will open

Select Ethernet

Right click on Ethernet ,select properties

Select Tcp/Ipv4

Here we have two options

Obtain Ip address automatically

If you click on obtain, Ip address configure automatically. No need to give Ip address

You have to give Ip address manually

Go to Run command

Windows +R



Ipconfig (Enter)

You can find ip address

Default gateway

Subnet mask

Copy Ip address

Paste there



Ip address configured successfully.

7. Joining work group to domain

Go to system properties

Select change settings

Select change

Select the domain

Give the domain name


8. How to take remote

Right click on this pc


Select remote setting

Click on allow remote connection to this computer


Go to Run

Windows +R

Type Command MSTSC


Enter the Ip address of other system for remote connection

Click Connect

Enter Password


Successfully Completed

9. Port numbers

FTP- File Transfer Protocol (21)

Telnet- Terminal Network(23)

DNS- Domain Name Services(53)

HNTP- Host Name Transfer Protocol(42)

SMTP- Simple Main Transfer Protocol(25)

TFTP- Trives File Transfer Protocol(69)

NNTP- Network News Transfer Protocol(119)

DHCP- Dynamic Host Configuration Protocol(67)

IMAP- Internet Message Access Protocol(143)

POP2- Post Office Protocol(109)

POP3- Post Office Protocol Version3(110)


Net Bios-137/138/139

RDP- Remote Desktop Protocol(3389)

10. OSI layers

7 Layers:-

1. Application Layer

2. Presentation Layer

3. Session Layer

4. Transport Layer

5. Network Layer

6. Data link Layer

7. Physical Layer

11. Public IP address of Class A,Class B,Class C.

A:- 1-126

B:- 128-191

C:- 192-223

D:- 224-239

E:- 240-255

127(loopback address)

12. Private IP address of Class A,Class B,Class C.

Class A:

Class B:

Class C: 255.255

13. What is DHCP and what it is used for?

DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a
large number of the computer system in a network. It helps in managing the large number of IP’s
very easily.

14. What is DNS?

DNS mean Domain Naming Service and it is used for resolving IP addresses to name and names
to IP address. DNS is like a translator for computers, computers understand the number and not
the alphabet. For example, if we type like, the computer don’t understand this so
they use DNS which converts ( into (numbers) and then executes the command.

15. What is active directory?

Active directory authorizes and authenticates all users and computers in a window domain
network, ensuring the security of the computer and software. Through active directory various
functions can be managed like creating admin users, connecting to printers or external hard

16. Types Of RAM

SD RAM:- Synchronous Dynamic RAM

DDR1:- Double data RAM


17. Components of Mother Board

→ Processor


→Hard disk

→PCI,PCIE slots

→North bridge

→South bridge

→Video&Audio ports

→Graphic cards

→CMOS battery

→ CPU Cooling

18. Types Of Networks

LAN:- Local area network is a computer network that interconnects computer with a limited
area such as residence,school,etc.

MAN:- Metro politan network is similar to local area network but span entire city .MAN are
connecting multiple LAN .MAN are larger than LAN but smaller than WAN.

WAN:- Wide area network is a computer network that extends over a large geographical

WLAN: - Wide local area network

SAN:- Storage area network

19. If PST Corrupted?

Go to C drive

In C drive you have to Ms Outlook file

Program files×64

Click on scan.pst.exc

It will ask Repair and Restart

Select Repair and Restart

PST automatically Recovered

20. BSOD(Blue Screen Of Death)

Go to safe mode

Restart the system press F8

Go to control panel

Select administrative tools

Select windows memory diagnostics

Select Restart and Repair



21. APIPA Range(Automatic Private Ip address)

The IP address range is through

22. Why blue screen error occurs

Either OS or Hardware problem

23. What is IPCONFIG command?

IPCONFIG command is used to display the IP information of the computer assigned like DNS IP
address and gateway IP address.

24. Difference between MS Outlook and Outlook express

MS Outlook Outlook Express

It’s an email client primarily designed for It’s an email client primarily designed for
business users. home users.

Has emails, personal calendars, group Has only email and newsgroups
scheduling, task, and contact management. functionality.

Comes with MS Office and MS Exchange

Server. Comes with the Windows Operating System.

Can be used with SMTP, POP3 and

IMAP4,Exchange Server, or any other
standards-based communication system
that supports MAPI(Messaging Application
Programming Interface). Also has full
support for voice-mail. Can be used with SMTP, POP3 &IMAP.

Based on internet standards and supports Supports LDAP (Light Weight Directory
important e-mail, news, and directory Access Protocol), MHTML (Multipurpose
standards, including LDAP, MHTML, NNTP, HTML), SMIME (Secure/Multipurpose
MIME, and S/MIME, vCalendar, vCard, Internet Mail Extensions), NNTP (Network
iCalendar, and full support for HTML mail. News Transfer Protocol).

Can send and receive emails from multiple Can send and receive emails from multiple
email accounts. email accounts.

Has enhanced inbox rules functionality for Has the functionality to create inbox rules
better organization of emails. so that emails can be better organized.

Has workgroup information sharing,

workflow communications, group
scheduling, public folders, forms when used Email backgrounds can be customized with
with MS Exchange server. backgrounds and graphics.

25. Difference between windows 7 & Windows 10

Key Difference: The most significant difference between Windows 7 and Windows 10 is that
Windows 10 is an attempt to synchronize the OS on all its products. This includes PCs, laptops,
tablets, phones, as well as its Xboxs. Whereas, Windows 7 is only supported on PCs and laptops.
Also, what is most noteworthy is that Windows 10 is Free.

26. What is the file extension type of Microsoft Outlook?


27. Difference between PST & OST

1. Pst file is used to store the mails locally when using outlook 2000 or 2003.

2. Ost file is used when we use outlook in cached exchanged mode.

28. What is VPN?

It used to communicate with public network to private network in secure way.

29. Diff between hub and switch?

Hub: It is a multiport repeater and broadcasting device.

Switch: It provides a signal flow management. Being a Data Link Layer it uses MAC address for

Data transfer.

30. What is TCP/IP?

This is a great question in that it forces the candidate to display their knowledge of the protocol.

31. How you can take backup of emails in ms outlook?

To take a back-up in the ms outlook, you have to go in control panel. In control panel you have

to go under mail option and then open the data file, select personal folder and click on open

folder. After that, you have to copy .pst and have to paste it wherever you want the backup.