Centre Code – 01696

PATNA – 1

A STUDY ON
“EFFECTIVENESS OF
HUMAN RESOURCE
PLANNING(HRP)”

CONDUCTED IN

HOTEL MAURYA
PATNA

PROJECT REPORT
SUBMITED TO SIKKIM MANIPAL UNIVERSITY IN PARTIAL
FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF
THE DEGREE OF MASTER OF BUISNESS ADMINISTRATION
(MBA2008-2010)

SMU, Distance Education Wing

Syndicate House, Manipal – 576104

Submitted By :
MONALISHA
Roll No. 520821840
MBA (HRM), Session – (2008 – 2010
HOTEL MAURYA
 INITIAL INFORMATION

Project Title : Effectiveness Of Human

Resource Planning(HRP)

Objective of project : To Enhance Practical

. Knowledge

Name of the organization: Hotel Maurya,

Near Gandhi Maidan
Patna.

Area of the project : Patna.

Project head : Mr. Kanchan Kumar

(Dy. Manager HR.)
Hotel Maurya, Patna.

Project Guide : Prof. R.B.Singh

MBA, Marketing.
Cybotech Campus, Patna.
Project Schedule : 8th May to 23rd June 2010.
 About the University

Sikkim Mani pal University of Health, Medical and Technological Sciences

The Sikkim Mani pal University of Health, Medical and

Technological Sciences, Gangtok is incorporated under the State
Legislative Act (Act IX of 1995) of the Government of Sikkim. It is
recognized by the Union Ministry of Human Resources
Development and by the University Grants Commission. SMU’s
Degrees/Diploma/Certificates are recognized by all members of
Association of Indian Universities (AIU). The statue of SMU permits
the University to offer programs on a distance mode across the
country and abroad.

The University was set up in partnership between the Mani pal

Education and Medical Group and the Government of Sikkim with
the objective of offering quality education to students and working
professionals. Apart from regular on-site programs, the University
offers many career oriented programs via distance education.
These programs are offered as part of its effort to bring education to
the masses and fulfill the growing demand for professionals. Mani
pal Universal Learning, which is the Learning Resource
Development Center (LRDC), for SMU DDE, supports the delivery
of these programs.

In Patna Cybotech Campus , A Unit Of Anwesha

Cybotech Research Institute Pvt. Ltd, is authorized Learning
Centre, with LC Code -01696, which is ISO 9001;2000 Certified
through which are being imparted Education as per our course
content.
 Declaration

I hereby declare that the project entitled

EFFECTIVENESS OF HUMAN RESOURCE PLANNING,HOTEL

MAURYA. Submitted in partial fulfillment of the requirements for the
degree of Master of Business Administration to Sikkim Mani pal
University, India, is my original work and not submitted for the
award of any other degree, diploma, fellowship or any other similar
title or prizes.

Place:- Patna
Date:
(MONALISHA )
Reg No. : 520821840
 EXAMINER’S CERTIFICATION

The Project Report of

MONALISHA

Effectiveness of human resource planning (HRP)

Is approved and is acceptable in quality and from

Internal Examiner External Examiners

(Prof.R.B.Singh) (Name, qualification)
MBA
 CYBOTECH CAMPUS T M
( A Unit of ANWESHA GROUP )

2nd Floor, Verma Centre, Boring Road, Patna – 1.

CERTIFICATE

This is to certify that the project report entitled

Effectiveness of human resource planning(HRP)

Submitted in partial fulfillment of the requirements for the degree of
Master of Business Administration of Sikkim Mani pal University.
Monalisha

has worked under my supervision and guidance and that no part of

his report has been submitted for the award of any other degree,
diploma, Fellowship or other similar titles or prize and that the work
has not been published in any journal or Magazine.

Reg. No: 520821840

Certified
(Prof.R.B.Singh,)
MBA
 ACKNOWLEDGEMENT

A research work on “Effectiveness of human resource

planning(HRP),from Hotel Maurya, Patna” has been conducted by me.
I have completed this project, under the guidance of Mr. Kanchan
Kumar.
I owe enormous intellectual debt towards my guide Mr. Kanchan
Kumar, who has augmented my knowledge in the field of “Training”. He
has helped me learn about the process and giving me valuable insight
about the same.
I would like to thank him for his guidance and enriching my
thoughts in this field from different perspectives. My increased spectrum
of knowledge in this field is the result of his constant supervision and
direction that has helped me to absorb relevant and high quality
information.
I would also like to thanks Mr. Abhijit Kumar, Vice President ,
Mrs.Renuka Yashaswee Academic head and Prof.R.B.Singh(our Guide)
Cybotech Campus,Patna for sparing their valuable time so as to make this
project a truly learning experience.

Date Monalisha
MBA IV HRM(2008-10)
Sikkim Manipal University
Enrolment No. - 520821840
 Executive Summary

The project is based on a comparative study of Effectiveness Of Human

Resource Planning(HRP).This report analyses the rationale of Hotel
Maurya.
HRP is a business process wherein the Institution and the
Individuals within, are Sensitive and Careful, about the direct and
indirect effort of their work on Internal and External communities,
Nature and the Outside world. HRP business process wherein the
Institution and the Individuals within, are Sensitive and Careful,
about the direct and indirect effort of their work on Internal and
External communities, Nature and the Outside world.
The study conducted contains the motive of doing HRP and done
by the company. The result was drawn out, which were more
satisfied, and then suggestions and conclusion were accordingly
framed.
 CONTENTS

Title page No.

Chapter-1
Organizational Profile:…………………
• Brief introduction of a company……………………………..

• Aims & objective…………………………………………….

• Activities……………………………………………………..

• Facilities……………………………………………………..

Chapter:- 2

• Introduction…………………………………………………..

• Objective……………………………………………………..

• Methodology…………………………………………………

• Analysis………………………………………………………

• Conclusion …………………………………………………..
Recommendation

Chapter – 3
Project overview………………………
• What is performance Appraisal all about……………………

• Objectives & Rational of the study…………………………..

• Research Methodology………………………………………

• Data Analysis ……………………………………………….

 • Conclusion…………………………………………………..

• Recommendation……………………………………………

Chapter -4
• Appendix…………………………………………………….

• Bibliography…………………………………………………

• References …………………………………………………..

• Glossary…………………………………………………….

CHAPTER - 1

ABOUT THE ORGANIZATION

COMPANY PROFILE
Hotel Maurya-Patna is a pioneering project of Bihar Hotels
Limited (BHL). BHL has been successfully operating its five
star Hotel in Patna since 1978. And since then, the company
has generated foreign exchange for the state of over Rs. 34
million. Most of this income has been generated from foreign
tourists coming from Japan and the Far Eastern countries,

The hotel property is located on a two and a half acre plot in

the prime commercial area of Patna (Gandhi Maiden). Its
prime location gives the hotel a definitive competitive
advantage over any other existing or new hotel since land is
very scarce and expensive in central Patna. The hotel offers
80 centrally air-conditioned rooms with three food outlets,
four conference, banquet facilities, swimming pool and so
forth who are on pilgrimage to the Buddhist shrines of Bihar
and Hyderabad.
 COMPANY VISION
Commitment to “Success”

Business Mission Statement: A Business House

Striving for Excellence through commitment to,
SHAREHOLDERS
UNIVERSE (ENVIRONMENT)
CUSTOMERS
CREDITORS
EMPLOYEES
SUPPLIERS
SOCIETY
Our MOTTO is "Your Home & Office Away From
Home" and with that motto we serve our valued guests
with utmost levels of Indian hospitality.
Hotel Maurya-Patna is managed under the
capable leadership of the General Manager, Mr. Bansi
Dhar Singh, an experienced and qualified professional
with a Diploma in Hotel Management from I.H.M.,
Calcutta. The Head of Departments (HODs) of Hotel
Maurya-Patna also are qualified and highly motivated
professionals
 CODE OF CONDUCT

 This Code of Conduct (hereinafter referred to as the Code )

shall be called The Code of Conduct for Board Members
and Senior Management Personnel of Bihar Hotels Limited
(hereinaftere referred to as the “Company” ).

 This Code envisages that the Board of Directors of the

Company (Board ) and Senior Management Personnel (as
hereinafter defined) (collectively referred to as Officers )
must act within the bounds of the authority conferred upon
them and with a duty to comply with the requirements of
applicable law.

 The purpose of this Code is to enhance ethical and

transparent process in managing the affairs of the Company,
and thus to sustain the trust and confidence reposed in the
Officers by the shareholders of the Company. Officers are
expected to understand, adhere to, comply with and uphold
the provisions of this Code and the standards laid down
hereunder in their day-to-day functioning.

 The principles prescribed in this Code are general in nature

and lay down broad standards of compliance and ethics, as
required by Clause 49 of the Listing Agreement with The
Magadh Stock Exchange of Patna ( referred to as “Stock
 Exchange”). The Officers should also review other
applicable policies and procedures of the Company for
specific instructions and guidelines, which are to be read in
conjunction with this Code.

This Code shall come into force with effect from the 27 th
day of July, 2008.

BASIC FACILITIES

The hotel is centrally air-conditioned; and if you are here

for business or pleasure, it is our Endeavour to see that the
best conditions are provided to you. We strongly aim to
make this as Your Home & Office, Away From Home
BUSINESS CENTRE

 State-of-art business center facilitates all business

activities. The center also provides round-the-clock
email and Internet access. There is provision for
photocopier and faxing machines along with
modern presentation equipment.

 Car Rental facilities are available through our

Business Center. We recommend that you use our
official car rental facilities as it is not advisable to
rent vehicles from independent operators.

SWIMMING POOL
Conferences or Marriage Parties - 1500 to 2500 persons

BAKERY
Varieties of freshly-baked bread, Bread rolls, French loaf,
Cookies, Cheese straws and Cakes with Free Home delivery

BEAUTY SALOON
Menaka” beauty Salon is located in the shopping arcade of the
hotel and offers various beauty treatments and services including
hair cuts
Restaurant

Spice Court :

 A restaurant that shows the grandeur of a royal

court, sunlit through an atrium, offering subtly
spiced food from Thailand to India. The alluring
vista of majestic palm-fanned columns, the aura of
quiet efficiency and the view of the pool spell royal
serenity.

Seats: 82, Timings: 12pm to 3 pm & 8 pm to 11 pm

(open for Lunch & Dinner, facing the swimming pool ),
with live Indian music.

Heritage Room :

 A small, secluded, and private dining area

adjoining the Spice Court.

Cuisine : Indian, Continental, Chinese, Thai, and Mughlai

Bar : Well stocked Bar

 Vaishali Cafe

 Vital to two religions towards which Mauryan King

Ashoka was drawn, this city has seen many mighty
empires. Apart from being the world's first
democratic republic, it has found mention in the
great epic 'Ramayana'. The charm of Café reflects
this.

Seats: 32, Timing 7.30 am to 11 pm (Buffet

Breakfast 7.30 am to 10 am)
Cuisine : Indian, South Indian, Continental,
Chinese and Snacks

Bollywood Treat :

 A vegetarian family restaurant offering mouth

watering delights like chaat, south Indian,
sandwiches, and bakery fresh pastries. The
ambience of the restaurant is breathtaking not
because of the scenic Views that it offers but
because of the inherent theme of Boll wood Glitz
in every aspect of the décor. An additional
attractive feature of this restaurant is video games
and a toy train available to entertain kids. Seats:
 70
Timings: 12 pm to 10 pm .

BANQUETS/ HALLS

Kautilya Hall :

 A name given to 'Chanakya' in recognition of his

shrewdness. He has authored the 'Arth Shastra', in
which his approach to Diplomacy and rules that
govern society are extremely relevant, even today.
He was the centre of attraction of many a court; our
biggest convention centre honors’ him.

Theatre Style - 250 to 300 persons

U -Shape / Classroom - 80 to 100 persons For Party /

Marriage - 400 to 500

Nalanda Hall :

 The site of one of the most noted monasteries for

people coming from all over Asia, it was well
known for its intellectual life. In its time, it was
known to have over 10,000 students and 2,000
 teachers. Our second biggest convention centre is
named after this site.

Theatre Style - 75 to 100 persons

U-Shape / Classroom - 40 to 50 persons
For Party - 100 to 150 persons

Chanakya Hall :

 Legendary advisor to Mauryan Kings, he gave

them total loyalty. No major decision was ever
made without consulting him. To inspire others, we
have named our Conference room after him.

Theatre Style - 40 to 50 persons

U-Shape / Classroom - 30 to 40 persons
For Party - 60 to 80 persons

Durbar I & Durbar II Hall :

 Courts and Chambers where discussions were held

and decisions made, these massive halls were
exquisitely decorated. Often Kings would spend
hours here taking stock of their subjects. Such are
the conventions we have recreated.

Theatre Style - 25 to 30 persons

U-Shape / Classroom - 20 to 25 persons
For Party - 40 to 50 persons
 Lumbini Hall :

 The birthplace of Prince Siddhartha who was

destined to be the Enlightened One and spend many
years in what was to become the Mauryan Empire.
This fertile region in Nepal is still visited today by
tourists all over the world. At Hotel Maurya-Patna,
this is embodied by a well-appointed hall for
conferences, a swimming pool, lush lawns and
sprawling gardens.

Theatre Style - 60 to 75 persons

U-Shape / Classroom - 40 to 50 persons
For Party - 100 to 150 persons

Administrator Hall :
 A similar chamber in which open discussions are held and
reviews made of the happenings during the preceding week.
This debriefing exercise helps to shape rules and policies for
coming weeks.

Board Room :

Often the venue where Directors of a company or

conglomerate discuss agenda and deliberate over
important issues. Owing to the sensitive nature of topics,
complete privacy is assured.

Oval Shape - 15 to 20 persons

Ashoka Hall :

A Mauryan King recognized as one of the greatest and

most respected of Indian sovereigns. His wisdom and
velour were unmatched; at a very young age he realized
the futility of violence, and found it far more rewarding
to propagate the message of love. This hall is in his
memory.
 Theatre Style - 25 to 30 persons
U-Shape / Classroom - 15 to 20 persons
For Party - 40 to 50 persons

ROOM FACILITIES

Club Room : These are our high end premium rooms with
richly detailed interiors and excellent room facilities.

Mauryan Chambers : Rooms to suit the budget traveller. A

popular category for company executives as also the cost
conscious traveller.

Oriental Room (Suite) : Cozy and compact set of rooms

impeccably furnished and decorated. The motif adopted for
this accommodation reflects the mystique of China and the
allure of the East. The essence of Dragons and Mandarins find
a natural home here.
Residency Appartment (Suite) : This VVIP suite of rooms is
infused with the aura of British Royalty, and has the old world
colonial charm of yesteryear. Its spacious living room area can
comfortably seat a horde of guests.

Mithila Suite : Neighbours to the Magadh Empire was the

Mithila Kingdom, distinctive in its art style and architecture.
The essence of Mithila is recaptured in this large Suite.

Grant Prix Suite : This is an extremely well appointed Suite

of Rooms, tastefully decorated in cane (even the refrigerator is
cane !) with all modern amenities. It is so named that a stay
here is always regarded as being richly rewarding.
Location
 • It is situated in the city's quietest area
 2 km. from Railway Station
 4 km. from Bus Stand
 All Government & Multi-national Offices are within
a range of 2 kms. Location Map.

INTRODUCTION
Effectiveness of Human Resource Planning

There are various business sectors playing an important role in the economy
development in the country.
HRP is the process by which an organization ensures that it has the right number and
right kind of people, at the right place, at the right time, capable of effectively and efficiently
completing those task that will help the organization to achieve its overall objectives.

In
view of the
Communicating the Standards
above it
was
desirable
Measuring Performance
to know
that
principle
Comparing the actual with the standards
and
practices
adopted Discussing the appraisal
by

Taking Corrective Action

management of the Company for future growth of Bihar economy .

This project is aim that studying the management behavior intermediaries behaviors in
dealing with customer and consumer behaviors regarding Company so, that conclusion may be
derived regarding HRP.
Now a day’s total quality management is appropriate techniques to manage the business
venture by continuous important to employees, continuous empowerment in work process.
This project report is for used around total quality management practices adopted by
Hotel Maurya.
A descriptive type of research on “HRP “will provide some valuable information that will
 The judgment of process can be
25

20

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5 Series1
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FINDINGS
FINDING The following points were derived form the comparative
study of evaluation system of HRP in Maurya Hotel, on the basis of
questionnaire & interview.

Through the HRP process give Priorities for employee motivation

towards work, career development of individual through the training
need assessment .

It was found that there exists a proper communication channel, so

that every employee is made aware of HRP system of organization
and its objective. This enables the employee to relate themselves
with the ultimate goal of the organization

It was found that there exist a transparent evaluation system of

HRP.

HRP system is based on behaviorally anchored rating scale.

Managers is prepared for the HRP review with the employee’s.

Sufficient resources offered to reward performance.

There is a good environment & culture of excellence

For motivating the employees at all levels.

RECOMMENDATIONS
RECOMMENDATION

 Organization must take initiatives to acquire Management by

objective method for employee planning, so that employee
engagement will be high & also employee can take participation
to set their goals and give valuable ideas, this will create
empowered employees who have a clarity of roles
&responsibilities.

 MBO provides frequent interactions between superior and sub-

ordinates helps to maintain harmonious relations & encourage
communication..

 The remuneration must be fair and equitable. It should be fair in

relation to employee’s skills, abilities & organizational standards.

 Superior should have urge to be frank both for the benefit of

employee and accuracy of the HRP record.
 Supervisor should give satisfactory ratings, despite poor
performance, because poor performance is a indication of
employee discontent.

 The training programme should be made more interesting and the

employee’s intelligence and motivational level should be
checked throughout the programme. If the employee is lagging in
any of these areas than other training programme can be
conducted.

 Provide new challenges to rejuvenate flattening corner.

 Encourage teamwork & team spirit and open communication.

 If any new activity is about to start give prior information to the

employee’s before one or two week.

 Evaluation system must be biases & judgmental error free.

 LIMITATIONS

LIMITATIONS OF THE STUDY

Questionnaires are being considered as a very important means of

collecting Primary Data, but several times it has been found that it
does not result into fruitful results. This is due to the following
reasons:

 People are found mostly indulged in their own activities and

dealing with their own day-to-day problems and therefore
they give less attention as desired in answering the questions
 and they fail to devout the time they should give while
answering the questions.

 Different individuals may perceive the same question

different, and it may thus end in improper evaluation of the
questionnaire.

 Due to some inner fear that the options and views would be
disclosed to the upper management, people are quite reluctant
in answering the questions.

 Nearly 90% of all communication is visual. Gestures and

other visual cues are not available with written questionnaire.
The lack of personal contact will have different effects
depending on the type of information being requested. A
questionnaire requesting factual information will probably not
be effected by the lack of personal contact. A questionnaire
probing sensitive issues or attitudes may be severely affected.
BIBLIOGRAPHY
BIBLIOGRAPHY

BOOKS
 Human Resources Management

 Human Resource Management

AUTHORS
 A. Subba Rao

 K. Aswathapaa

WEBSITE
 www.google.com

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