Mobile Banking

Submitted By: Shahid Nadeem R-MBA-FALL-11-025

Bilal Asad R-MBA-FALL-12-036

Muhammad Basir R-MBA-FALL-12-061

Submitted To: Sir Hammad Nasir

Project Constraint
IB&M, UET Lahore 5/15/15 Management
 Acknowledgement

First and foremost we would like to express our thanks to Allah because of His
blessings and strength that He has given to us to finish this report as our final project
report. We have put the best of our efforts in this project.

However, it would not have been possible without the kind support and help of Sofia
Faruq Senior Software Engineer and Project Manager at Inov8. We would like to
extend our sincere thanks to all of them.

We are highly indebted to Inov8 managers for their guidance and supervision as well
as for providing necessary information regarding the project & also for their support
in answering the questions.

We would like to express our gratitude towards our parents & member of our group
for their kind co-operation and encouragement which helped us in completion of this
project.

MOBILE BANKING - MAY 2015 1

 Table of Contents
Executive Summary ........................................................................................................................ 5

Inov8 Limited.................................................................................................................................. 6

Vision and Mission ......................................................................................................................... 6

Success at a Glance ......................................................................................................................... 7

Background of Project .................................................................................................................... 7

Mobile Banking Product – The Falcon Platform ............................................................................ 7

Role of the Project Manager ........................................................................................................... 9

Project Management in Falcon ..................................................................................................... 10

Initiating Process Group ............................................................................................................... 11

1. Brief Intro to Customer .......................................................................................................... 11

2. Backend or Complete Detail of Product ................................................................................ 12

3. Development of Project Charter ............................................................................................ 12

1) Transactions Details ........................................................................................................... 13

 Funds Transfer................................................................................................................ 13

 Bill Payments ................................................................................................................. 13

 Top Up............................................................................................................................ 13

 Retail Payment ............................................................................................................... 13

 Mini Statement ............................................................................................................... 13

 Balance Check ................................................................................................................ 14

 Other Services ................................................................................................................ 14

2) Business Case..................................................................................................................... 14

3) Technical Information........................................................................................................ 15

 Superior Technology ...................................................................................................... 15

MOBILE BANKING - MAY 2015 2

  Fast Integration time ...................................................................................................... 15

 Middleware Strengths .................................................................................................... 15

4) System Component ............................................................................................................ 15

4. Technical and Pricing ............................................................................................................ 16

1. Hardware Recommended ................................................................................................... 16

2. Software Requirement ....................................................................................................... 17

3. Pricing ................................................................................................................................ 17

Planning Process Group ................................................................................................................ 18

1. Requirement Gathering .......................................................................................................... 19

2. Project Scope ......................................................................................................................... 19

3. Work Breakdown Structure ................................................................................................... 20

4. Time Management ................................................................................................................. 21

5. Cost Management .................................................................................................................. 21

6. Contract Type......................................................................................................................... 22

7. Project Plan ............................................................................................................................ 22

8. Test Plan................................................................................................................................. 23

9. Risk Register .......................................................................................................................... 23

Executing Process Group .............................................................................................................. 24

1. Development .......................................................................................................................... 24

2. Testing and Quality Assurance .............................................................................................. 24

3. Risk Response ........................................................................................................................ 26

Monitoring Control Process Group ............................................................................................... 26

1. Project Report ........................................................................................................................ 26

2. Change Requests .................................................................................................................... 26

3. Maintenance ........................................................................................................................... 27

Closing Process Group .................................................................................................................. 27

MOBILE BANKING - MAY 2015 3
1. Phase Closure ......................................................................................................................... 27

1. Release Acceptance Form .................................................................................................. 27

2. UAT Sign Off .................................................................................................................... 27

2. Soft Launch and Live Launch ................................................................................................ 27

Recommendation .......................................................................................................................... 28

MOBILE BANKING - MAY 2015 4

 Executive Summary
This document will serve as the report for a project that is used is Mobile Banking
Application for Meezan Bank powered by Inov8 Limited. According to recent
research people are spending more time on mobile instead of internet and this is
a big opportunity for the banks to jump into the mobile banking solutions. The
purpose of this project is to provide a Bank with the Mobile Banking platform.
The Meezan bank wants to have Mobile Banking system for their current
customer base who are already registered for the Internet Banking.

This report gives the detail information of the project carrying out by the
Inov8 Ltd. a banking platform development and consulting company. This
project report gives you the detail information about the platform of Inov8
branchless banking named as Falcon Platform for the customer Meezan
bank.

This project is of 110 days, this paper provides you the thorough
information of the how the project management is being done in this project
and how they are carrying out this project

MOBILE BANKING - MAY 2015 5

 Banking App
The Falcon Platform
Inov8 Limited
Incorporated in 2004, Inov8 has grown to become the leading provider for technology and
consulting solutions for all players in the mobile and branchless banking ecosystem including
financial institutions, mobile operators, agent networks, merchants, money transfer organizations,
regulators and governments. Our experience comes from working with some of the best
organizations in the world, including Fortune 100, and Fortune 500 companies.

Inov8’s team comprises individuals with an in depth understanding of mobile commerce and
payments along with their individual areas of expertise ranging from business and covering all
technology required for designing, deploying, integrating and supporting products and solutions.

The underlying strengths of Inov8 are its people and technology. We promise and deliver
innovative strategies and technology in an age where competition does not allow for learning
curves.

Vision and Mission

Inov8’s vision is to use technology and innovation for enabling access to mobile financial services
for the unbanked and to make mobile payments more convenient for the banked.

Inov8’s mission is to provide technology and consulting solutions for all players in the mobile and
branchless banking ecosystem including financial institutions, mobile operators, agent networks,
merchants, money transfer organizations, regulators and governments, representing a
fundamentally transformational opportunity to connect millions of people to the digital economy.

MOBILE BANKING - MAY 2015 6

Success at a Glance
Inov8’s history of successes include setting up and deploying one of the world’s first interoperable
shared mobile payments and settlement platforms in 2007. In 2008, Inov8 launched Pakistan’s first
mobile banking service with a shared, interoperable platform through the largest Mobile Network
Operator (MNO), multiple banks, utility companies, insurance, fast food and retail.

Working in collaboration with Askari Bank and Zong, Inov8 has successfully implemented and
launched, TimePey, Pakistan’s largest branchless banking deployment with a G2P focus. This
project entails salary transfers and pensions for servicemen, branchless banking for the unbanked,
mobile banking, next generation mobile commerce and remittances.

Inov8 has grown to become one of the region’s leading technology and mobile commerce
companies over the last decade. We have become experts in designing, implementing, rolling out
and optimizing large and complex m-commerce projects.

Background of Project
This document will serve as the report for a project that is used is Mobile Banking Application for
Meezan Bank powered by Inov8 Limited. According to recent research people are spending more
time on mobile instead of internet and this is a big opportunity for the banks to jump into the
mobile banking solutions. The purpose of this project is to provide a Bank with the Mobile Banking
platform. The Meezan bank wants to have Mobile Banking system for their current customer base
who are already registered for the Internet Banking.

Mobile Banking Product – The Falcon Platform

The Falcon Platform is the module of the Inov8 Ltd. i8Microbank Platform, it allows Banks to

further penetrate the mobile financial services industry and provide an alternate channel for

payments. At present, the banked customers are a major market to target for mobile financial

services, as they just need access from the mobile phone in a secure manner. Customers will be

MOBILE BANKING - MAY 2015 7

able to access their accounts (Credit, Debit, and Account) of the particular bank and can use them

on the go using the mobile app, anytime and anywhere.

INOV8’s Flacon Platform provides integrations with third party financial systems, and offer direct

integrations to banks where all processing, routing, and switching is done by I8Microbank System

thus reducing turnaround times, eliminating reconciliation issues - all as a cost effective solution,

with low total cost of ownership.

As the branchless banking industry currently stands, more than 95% of transactions which are

carried out through agents, whereas transactions initiated from customers via smartphones are still

limited, with conversion relatively low. There is market data which suggests that a service for the

banked segment presents an excellent opportunity for growing P2P revenues.

It allows a customer to conduct a variety of mobile financial transactions in real time – all while

choosing from any of their linked financial accounts from multiple financial entities. This can be

configured either before, or during a transaction. This allows them to truly digitize their accounts.

Customers will need to activate their accounts at their respective financial institutions for use, as

per SBP guidelines.

I8Microbank is designed and implemented to meet all bank and carrier grade requirements.

The features of the platform are as follows:

 Real time processing and settlement

 Security

 Scalability

 Reliability

 Advanced customer relationship management (CRM) service portals for banks

MOBILE BANKING - MAY 2015 8

  Advanced User and role management definition portals

 Complaint management systems, with escalation, and definable TAT’s

 Dispute resolution systems

 Advanced Reconciliation and reporting

 Integration with Branchless systems

 Session based charging for Mobile App Channel

 A full proposal with broken out functionality will be available upon request.

Role of the Project Manager

All the pre execution process were performed by the PCC/PMO without participation of the project
manager. It is worth mentioning that all the resources such as supply of materials, equipments,
contractors, project team etc. were provided by the PCC / PMO office.

Project manager’s core responsibilities were to direct and manage project work, prepare
WBS,QA/QC , direct project team, supervised the development works in execution, conduct daily
progress review meeting at site, weekly progress appraisal meeting at PMO office, prepare
schedule for resources demand, to ensure progress of work as per schedule and specifications.

CEO

Change
Control Board

Project
Manager

Senior
Senior Soft. Quality Manger
Engineer Admin
Engineer

Soft. Engineer Soft. Engineer Soft. Engineer Soft. Engineer Quality Quality Quality
Surveyor
1 2 3 4 Engineer 1 Engineer 2 Engineer 3

MOBILE BANKING - MAY 2015 9

 Project Management in Falcon
Inov8 uses the concept of PMBOK recommended by Project Management Institute (PMI) in the
development of every project. This project also includes all five process groups of project
management, but some knowledge areas completely and some are partially skipped. The table
below gives the detail information of the knowledge areas used

Project Management Process Group and Knowledge Area Mapping

Knowledge Project Management Process Groups

Area
Initiating Planning Executing Monitoring Closing
Controlling

P. 4.1 Develop 4.2 Develop 4.3 Direct and 4.4 4.6 Close
Integration Project Project Manage Project MonitorControl Project
Management Charter Management Plan Work Project Work or Phase

P. Scope 5.2 Collect 5.5 Validate Scope

Management Requirements 5.6 Control Scope
5.3 Define Scope
5.4 Create WBS

P. Time 6.1Plan Schedule

Management Management

P. Cost 7.1 Plan Cost

Management Management

P. Quality 8.1 Plan Quality 8.3 Control

Management Management Quality

P. Risk 11.2 Identify Risks

Management

MOBILE BANKING - MAY 2015 10

Initiating Process Group
In initiating process group of this project covers following points

1. Brief intro to Customer

2. Backend or Complete detail of product
3. Development of Project Charter
4. Technicality and Pricing
5. Agreements

1. Brief Intro to Customer

Initially customers are presented with the product briefs and brochures. Demonstrations are
conducted with the Client. All the features of the product are displayed to the client of the current
system. After the complete walk through of the product, the client can request the product as it is
or can propose some new features or updates.

MOBILE BANKING - MAY 2015 11

 2. Backend or Complete Detail of Product
After viewing the front, mostly the Client are more interested in knowing more about the backend
system with integrations. Backend is composed of multiple layers. The two most important layers
are i8Microbank layer and Integration Layer. I8Microbank is the heart of the system and it has
different variants or versions to support multiple product line.

After demonstration a Client can request a Project Charter with a Business Case in order to evaluate
the numbers or stats.

3. Development of Project Charter

Project charter includes introduction about the product which has already discussed above and the
detail information about project. i8Microbank project charter includes following;

1. Transactions Details
2. Business Case
3. Technical Information

MOBILE BANKING - MAY 2015 12

1) Transactions Details
 Funds Transfer
I8Microbank System facilitates Intra-Bank and Inter-Bank funds transfer (IBFT) using its
integration with banking middleware. Onward transactions for interbank funds transfer can
be routed via 1Link, or other remittance options (i.e. Visa Personal Payments). The funds
transfer process is very simple and largely similar to the one already in place on ATMs that
offer IBFT. This lays the groundwork for processing both domestic and incoming
international mobile remittance services

 Bill Payments
I8Microbank facilitates a multitude of public and private sector bill payments. These
payments can be made via 1-Link, Phoenix, Rendezvous or 3rd party billing systems.
Generally banks use their own bill payment processing relationships for the same.

 Top Up
The top up functionality allows the user to purchase mobile airtime. Mobile top up is
provisioned in real time and the payment is deducted from the user’s linked account
instantaneously. The user has the option to top up his own mobile or he can send mobile
credit to other users.

 Retail Payment
Mobile Banking customers can easily pay for their retail purchases directly from their
mobile banking service at participating retailers. Customers can be charged a convenience
fee if required, where a merchant does not fulfill qualification for a merchant fee. It is likely
that all Telco top-up retailers can be converted to receive mobile banking payments. High
end merchants can be catered for via web or mobile apps.

 Mini Statement
Mobile Banking customers can view their mini statements from any of their accounts.
Customers will be able to view his/her last 5 transactions pertaining to their accounts within
respective banks.

MOBILE BANKING - MAY 2015 13

  Balance Check
The balance check functionality will allow the users to check their balance of their accounts
in real time.

 Other Services
The I8Microbank platform provides the following services in addition to the above:

 Salary payments and bulk disbursements

 Supply chain payments and automation
 Online Payments (Like PayPal for local settlement)
 Closed user group payments for corporate
 Customer segmentation capabilities with IN functionality (pricing products and
services different for groups)

2) Business Case

Assumption 1

Total number of current mobile subscribers 134,907,976

Banked Population (11 %) 20,000,000

Monthly throughput from Mobile Apps 2 Billion

Assumption 2

 The model assumes that will gain customers in 8 quarters meaning 500,000
2.1% of its total subscribers 23,345,258
12.9% of its subscribers who have a bank account

Per Transaction on Bill Payment + Transfer (900+220) 1120

Total Expected Revenue in 8th Quarter 540000000

MOBILE BANKING - MAY 2015 14

 3) Technical Information
I8Microbank System is a proprietary mobile financial services middleware platform, which can
connect to multiple hosts and various systems. It facilitates, manages, routers, switches, and
processes transactions between different entities. With an additional module, it manages the latest
smartphone based mobile commerce applications as well.

 Superior Technology
Technical highlights of I8Microbank System:

 i8Microbank System is made using the latest state of the art tools and is n-tier
o The technology stack comprises a highly available, J2EE carrier and bank grade
application, using ideally Oracle Database technology backed by different components.
 The solution is carrier class and is high availability configured
o There are no single redundant software / hardware nodes
o Software and Hardware based load balancing
o Clustering across all nodes
 Please see section on infrastructure requirements to assess technology stack

 Fast Integration time

Integration time between I8Microbank System and Telco and financial institutions will
have a quick turnaround time. This leads to shorter timelines for UAT, quick commercial
releases, and gives an edge over competitors. Furthermore, with standard interfaces and
with the experience of the integration team at INOV8 Ltd, these will be industry leading
times.

 Middleware Strengths
The I8Microbank server also has middleware capabilities via its routing component. It can
acquire transactions from any network, do the routing, switching and get them processed
by a range of different systems including core banking systems, banking middleware such
as Phoenix, Rendezvous and IRIS, and remittance systems.

4) System Component
 Webserver/Software load Balancer
 DB Servers
 SAN Storage

MOBILE BANKING - MAY 2015 15

  SMS Gateway
 IR - Intelligent Router
 Over-all network design

4. Technical and Pricing

This is the fourth part of the initiating phase of this project it includes the hardware required for
the platform and pricing.

1. Hardware Recommended
i. The DB framework is based on an active - passive replication process using Oracle Real
Application Cluster (RAC) and core licensing.
ii. This configuration uses Oracle licensing at the CPU level.
iii. The entire system is plug and play for scalability, one of the strengths of our solution. Adding
a server to the application and DB cluster will require virtually no downtime.
iv. Prices and models may vary based upon availability.
v. Performance will not be affected because you have the application servers load balanced from
the Web Server using Apache MOD/JK.
vi. Recommended hardware may change upon bank’s actual business requirements and load
assessment.

Servers Specifications OS System Qty

(Virtualized) Behavior
WEB Layer Intel E5-4620 Xeon 2.2 GHz, 2 CentOS-6.5- Active/Passive 2
Core, 8 GB RAM, HD 75 GB x86_64

I8IR Layer Intel E5-4620 Xeon 2.2 GHz, 4 CentOS-6.5- Active/Passive 2

Core, 12 GB RAM, HD 150 GB x86_64

Application Intel E5-4620 Xeon 2.2 GHz, 4 CentOS-6.5- Active/Active 2

Layer Core, 12 GB RAM, HD 150 GB x86_64

SAN Storage 2 Terabytes of 1TB + 1TB N/A

data in your
existing SANS

MOBILE BANKING - MAY 2015 16

2. Software Requirement

Item Category Component Description Unit of Qty Note

No. Measure
1 Infrastructure CentOS & Operating System Per 12 8 servers at
Software Oracle Linux Server primary site and
4 server at DR
2 Software Apache Webserver Per 3 2 servers at
Server primary site and
1 server at DR
3 Infrastructure jboss-7.1.1.GA Application Per 6 Open Source
Software Platform Server
4 Infrastructure jdk (v 1.7) Java Environment Per 6 Open Source
Software Server
5 Infrastructure SSL Certificate Secure session Per 1
Software Domain
6 Infrastructure Oracle Database RDMS Database Per Core 6 4 at Primary and
Software 11g R2 Engine 2 at DR site
[11.2.0.4]
Enterprise
Edition
8 Infrastructure Oracle 11g R2 DB Clustering and Per Core 4 At Primary Site
Software [11.2.0.4] Grid Automatic Storage
Infrastructure Management(ASM)
7 Infrastructure Oracle Oracle Database Per Core 6 7
Software diagnostic Pack Options
Oracle tuning
pack

3. Pricing
 Any other optional work will be billed at mutually agreed upon customization rates per
man day or per feature.
 Meezan Bank will be responsible for providing all testing handsets.
 All travel and board for personnel at all stages of the project will be Meezan Bank’s
responsibility.
 Implementation and Licensing
 60% at Master License Agreement sign-off

MOBILE BANKING - MAY 2015 17

  20% upon signing off project plan / scope of work document
 15% upon issuance of UAT sign-off Certificate by Licensee
 5% upon expiry of 6 months after issuance of UAT Sign-off Certificate

Components Listed Price (USD)

MicroBank and Falcon Implementation and Customization $16,000
I8IR Integrations $ 60,000
SMSC/Aggregator
Monetique
Core Banking @ $ 20,000 per integration
Total (Project Cost) $ 76,000

Customization Listed Price (USD)

Per Man Day $250

Agreements

Agreements include software license agreements and service level agreements. For Meezan mobile
banking system only software license agreement was used.

Planning Process Group

Planning of this project includes the following areas;

1. Requirement Gathering
2. Project Scope
3. Work Breakdown Structure
4. Project Plan
5. Test Plan
6. Risk Register

MOBILE BANKING - MAY 2015 18

1. Requirement Gathering
This part is used to list the details of system features, to facilitate requirement gathering phase for
Meezan Mobile Banking Implementation. It was used to visualize the on demand work as per the
requirements and the product specifications document presented to Meezan Bank.

The queries mentioned herein will be responded to by Meezan Bank’s resources. Meezan Bank
given option to specify any customizations required in a flow/transaction. Requirement were
gather through following ways;

1. Questionnaires
2. Meetings
3. Conference Calls
4. Handbook Updates
a. Meezan Mobile App – Requirements Specification
b. Meezan Portal – Requirements Specification

2. Project Scope
Project Scope document defines the phase the project is currently in and identifies and lists the
features and functionalities that are in scope and also that are out of scope. There were 2 basic
scope of this project first is Mobile app which is at the user end and second is the portal which is
at the banks end.

Mobile App
 Login via Falcon Mobile App
 Ensuring that the Customer changes the Login PIN on first time Login
 Establish a policy for implementing new, blacklist and obsolete versions of the Mobile app
 Ability to perform Balance Inquiry
 Ability to perform the Funds Transfer transaction
 Ability to perform the IBFT transaction
 Ability to view Mini Statement
 Ability to change Login PIN
 Ability to change Bank PIN (MPIN)
 Ability to provide Branch Locator
 Ability to integrate with Facebook

MOBILE BANKING - MAY 2015 19

 Portal
 Ability to cater following three users:
 Super User (for operational activities)
 Administrator (for configurations)
 CSR
 Ability to register /create customers (Account opening via Bank User)
 Self-Activation/Registration for Mobile Banking Channel (?)
 Link Payment Mode (Relink/Delink)
 User Group Management
 App & Bank PIN regeneration
 Complaints Management
 Application Version Management

3. Work Breakdown Structure

There are two kind of WBS for this project to completely understand the project deliverables. First
is front end which is used by the customer and second is backend or integration which is used by
the bank itself.

i. Front End WBS

1- Mobile
Application

1.1- Frontend 1.2- Integration

1.1.1- Login 1.1.2- Home

1.1.2.1- Fund 1.1.2.2- Bill 1.1.2.3- My 1.1.2.6- Block/

1.1.2.4- FAQs 1.1.2.5- Feedback
Transfer Payments Accounts Unblock Cards

1.1.2.1.1- Own
1.1.2.1.2- Third 1.1.2.2.2- Postpaid 1.1.2.2.3- Prepaid 1.1.2.2.5-
Account Fund 1.1.2.1.3- IBFT 1.1.2.2.1- Utility Bills 1.1.2.2.4- ISPs
Party Fund Transfer Bills Bills Registered
Transfer
Bills

MOBILE BANKING - MAY 2015 20

 ii. Backend/integration WBS

1.2.4.3- Full
1.2- Integration
Statement

1.2.5- Card Block/ 1.2.4.2- Balance

1.2.1- Login 1.2.2- Fund Transfer 1.2.3- Bill Payments 1.2.4- My Accounts
Unblock Inquiry

1.2.1.1- User
1.2.4.1- Fetch
Authentication 1.2.2.1- Own Accounts
Account

1.2.2.2- Third Party 1.2.2.3- IBFT

1.2.1.2- Customer
Information 1.2.2.1.1- Fund
Transfer
1.2.2.3.2- 1.2.3.1- Bill Inquiry
1.2.2.3.1- Fetch 1.2.2.3.3- Fund
BeneficiaryTitle
Beneficiaries Transfer
Fetch

1.2.1.3- Card List

1.2.3.2- Bill
1.2.2.2.2- Payment
1.2.2.2.1- Fetch 1.2.2.2.3- Fund
Beneficiary Title
Beneficiaries Transfer
Fetch

4. Time Management
The time management for this project is done through the past experience basis. In our point of
view it shall be carried out properly through planning and estimation, this is discussed in detail in
recommendation section. This time allocated for this project is assigned to the overall project as
not for the each activity this project was meant to complete in 110 days of working time. As this
project is currently in the phase of execution. There was no definition of activities and allocation
of the resources.

5. Cost Management
The cost management in the project is been carried out the way time management was done, Inov8
give budget of the project on the two basis first is of the license cost and second is the hardware
cost. It includes all the cost of the man, material and overhead, which in our thinking is not an
effective way.

MOBILE BANKING - MAY 2015 21

 Components Listed Price (USD)

MicroBank and Falcon Implementation and Customization $16,000

I8IR Integrations $ 60,000
SMSC/Aggregator
Monetique
Core Banking @ $ 20,000 per integration
Total (Project Cost) $ 76,000

Customization Listed Price (USD)

Per Man Day $250

6. Contract Type
The contract which was used to carry out this project is the Fixed-Price Contract. The most
commonly used contract type is the projects. It is favored by organizations because the price for
goods is set at the outset and not subject to change unless the scope of work changes. Any cost
increase due to adverse performance is the responsibility of Inov8 Ltd., who is obligated to
complete the effort. Under contract, Meezan Bank should precisely specify the product or services
to be procured, and any changes to the procurement specification can increase the costs to the
Inov8.

7. Project Plan
Project management plan of this project includes the;

1. Detail Scope of the project

2. Project WBS
3. Costing
4. Time of the project to complete
5. Quality test plan
6. Change request
7. Risk Identification

MOBILE BANKING - MAY 2015 22

8. Test Plan

Sr. No. Task Start Date

1 Bill Payment(Backend)

2 Fund Transfer(Backend)

3 Feedback, Mini statement, Sign-out , My account, Title Fetch, Fetch

registered consumers, Fetch beneficiaries(Backend)

4 System Integration Testing

5 Testing on Android(Front End)

6 Testing on IOS(Front End)

7 UAT(Blank DB)

8 Performance testing

9. Risk Register

Risk Risk Description Action Risk

ID Status

1 Ability of the system to work under the load Load Testing was performed
of users for 500 virtual users at a time

2 Issue with the number of database Maximum database

connections while performing transactions connections were allocated

MOBILE BANKING - MAY 2015 23

 3 Issue with the RAM of Application and Appropriate RAM was
database servers on production in case of assigned to both the servers
bulk of users

Executing Process Group

Following elements are used in this process

1. Development
This activity includes development of the project. It includes implementation of the features within
the scope on both Mobile Apps, Backend Servers and Integration.

Development also includes unit testing performed by developers of both Front End and Back End
Systems.

2. Testing and Quality Assurance

According the plan, builds of the Mobile Apps and patches of the server are sent to QA for testing
and quality check. Testing includes testing of the features and functionality, performance and load
testing. Defects are logged using a tool called Bugzilla or can be listed down or shared in an Excel
sheet.

Defects Sheet

Sr. Description Status

No

1 From account and To account are not shown on the report in case of IBFT Resolved
transaction

2 Bill Company Column should be renamed to Product column on the grid and Resolved
it should show the products. Transaction type column should show only two
transaction types i.e. Fund Transfer and Bill Payment. IBFT should be shown

MOBILE BANKING - MAY 2015 24

 as the product of fund transfer. It should be included in product drop down
and nit in transaction type drop down in search criteria

3 Values in Product drop down should be populated on selecting the transaction Resolved
type.

4 Name of customer payment services transaction should be changed to bill Resolved

payment.

5 Detail link is missing from transaction details report Open

6 User is unable to type into transaction code field in search criteria Resolved

7 In case of own account fund transfer branch code is not shown with from and Resolved
to account fields

8 On the transaction detail report, there should be option to extract the report Resolved
in xslx format as well.

Load Testing Results

Login 100 11127 14446 16873 2452 17867 0 5.405113 29.74881

Fund Transfer third 100 4696 4638 5898 2582 7666 0 12.88328 4.202163
party

TOTAL 200 7912 5596 15235 2452 17867 0 6.516993 18.99703

MOBILE BANKING - MAY 2015 25

3. Risk Response

Risk Risk Description Action Risk

ID Status

1 Ability of the system to work under the load Load Testing was performed Closed
of users for 500 virtual users at a time

2 Issue with the number of database Maximum database Closed

connections while performing transactions connections were allocated

3 Issue with the RAM of Application and Appropriate RAM was Closed
database servers on production in case of assigned to both the servers
bulk of users

Monitoring Control Process Group

1. Project Report
In that project report is developed through the Test Plan which is developed in the planning stage.
It also includes different sheets and responses which are as follows:

1- Activity tracking sheet

2- Risk Tracking Log Sheet
3- Issues Reported
4- Change Request

2. Change Requests
Change request are handled through Change Request Form. A CR can be either billable or non-
billable depending on the functionality. A change request form is given to the customer if there is
a change required in the project, it can be submitted through that form. The change request then
first process by the Manger change at site if it required additional approval it will be send to PMO.

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3. Maintenance
During maintenance, Bug Fix Request, Change Requests from Client are received. The Change
Requests can be billable or non-billable.

Closing Process Group

It includes the following elements;

1. Phase Closure
As Meezan’s Mobile Banking Project comprised of Phases. Therefore, at the end of every Phase
following two documents are prepared.

1. Release Acceptance Form

2. UAT Sign Off

1. Release Acceptance Form

Release Acceptance Form consists of the complete identification and definition of the release that
Inov8 is delivering. Scope of the Phase is defined to let the Client know that Inov8 is delivering
according to the scope and requirements. Also Software Package Details are enclosed in the form.

Moreover, User Acceptance Test Cases for the system are also listed which needs to be filled by
the Client insuring that the Client himself has tested the whole system.

2. UAT Sign Off

Once Release Acceptance is completed, both the parties that are Technology Partner i.e. Inov8
Limited and Client i.e. Meezan Bank Limited sign Off the User Acceptance Testing.

2. Soft Launch and Live Launch

Soft Lunch was conducted for one month duration with 100 Bank Customers. During the soft
launch Bug Fix Requests, Change Requests or New Requirements are received on basis of
Customers feedback.

After the success of Soft Launch the system moves to the Project Launch. Project Launch includes
providing the Mobile Apps on the Android and iOS Markets form where anyone can download
and use the applications. The backend system is moved to the high end Production Servers and
Databases.

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Recommendation
There are some project management areas which are being missed throughout this project, if these
are followed this project can be completed in more effective way.

We shall discuss the missing areas one by one;

Time management

There was roughly time estimated for this project on the basis of previous experience of the project
team.

 Project team should have defined the activities first of the basis of the WBS
 There should proper allocation of the resources required for the each activity
 After that time estimation for each activity to complete should be calculated
o Project team can use the Three Point Technique for the time estimation of each
activity
tO+4tM+tP
tE=
6
 Then there should be the Sequencing the activates with the help of PDM or CPM

Project team could use the MS Project for sequencing activities above is the example of the some
activates which was carried out to during project, it clearly shows if activities were properly
sequenced then a project team could save 2 days to perform these activities. Following is the detail
of MS Project Interface of the activities.

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MOBILE BANKING - MAY 2015 29
Cost Management
Cost management and budget estimation is also done for this project is on Top down estimate. For
better cost management following thing could be done by the team

 As explained earlier that there was not proper breakdown of WBS into activities, by doing
so project team could have made better estimate of the each activity or work package
 Through allocating cost to each activity will help in the determine budget more accurately
 Control cost is completely missed in this project and using EVM is not this company
practice
 There should be proper cost controlling through EVM and TCPI
By following the above points company could save money and resources. It will also help company
to measure the performance of the project and to make changes.

Quality Management
Most of the quality management procedures were followed in this project and the requirement for
this nature can be met without the traditional standards of the project management.

Risk Management
The risk management for this project is done only at the planning phase, till the identification of
the risk. There was not proper quantification and response planning for the risk.

Following techniques can be used for the risk assessment and planning a response

 Probability and impact matrix is one way to quantify risk it further used for the purpose of
developing Probability distribution for further clarification about the risk and planning
accordingly.

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 Probability and Impact Matrix
Probability Threat Opportunity

0.90 0.05 0.09 0.18 0.36 0.72 0.72 0.36 0.18 0.09 0.05

0.70 0.04 0.07 0.14 0.28 0.56 0.56 0.28 0.14 0.07 0.04

0.50 0.03 0.05 0.10 0.20 0.40 0.40 0.20 0.10 0.05 0.03

0.30 0.02 0.03 0.06 0.12 0.24 0.24 0.12 0.06 0.03 0.02

0.10 0.01 0.01 0.02 0.04 0.08 0.08 0.04 0.02 0.01 0.01

0.05/ 0.10/ 0.20/ 0.40/ 0.80/ 0.80/ 0.40/ 0.20/ 0.10/ 0.05/
Low Moderate High Very Very High Moderate Low
Very low High High Very low

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