MAX

An attempt to improve customer satisfaction at Max

What products did you buy?/ What products are you looking to buy?
_______________________________________________________________________
How often do you shop from Max?

 First time shopping from Max.

 Weekly
 Monthly
 Quarterly
 Annually
For whom do you shop from Max?

 Self
 Family (please specify for whom)___________________________
 Friends
 Others (please specify )_____________________
Which among the following is your most preferred store?

 Max
 Fashion big bazaar
 Pantaloons
 Reliance trends
How would you rate your overall shopping experience at Max? On a scale of 1-5, 1 being the worst experience
and 5 being the best experience.
1 2 3 4 5

What do you like most when shopping from Max?

________________________________________________________________
Did salesperson assistance improve shopping experience:

 Didn’t require salesperson assistance.

 Required salesperson assistance and was provided with proper assistance.
 Required salesperson assistance but wasn’t provided with proper assistance.
 Any comments regarding salesperson ____________________________________________________
Trial rooms were:

 Adequate and clean

 Crowded
 Not clean
Waiting time for trial room

 Long waiting time for trial room

 Short waiting time for trial room
 No waiting time for trial room
Products seem to be:

 Satisfactory for price

 Not satisfactory for price
Accessibility of the products were:

 Easily accessible
 Placed too high for me to reach
 Placed too low
Payment method was:

 Fast and convenient with cash payment

 Slow and inconvenient with cash payment
 Fast and convenient with card payment
 Slow and inconvenient with card payment
The store lighting and air conditioning was:

 Both lighting and air conditioning were working well.

 Needs better lighting
 Needs better air conditioning
Would you recommend shopping from Max to your friends and family?

 Yes
 No
Have you purchased from any other max stores and how was the experience?

 Yes, good experience

 Yes, bad experience
 No

Name: Mobile number:

Age group- Gender: M / F

 22-27
 27-35