CURRICULUM VITAE

Personal Details

Name : Lam Tota Banjarnahor

Place, Date of Birth : Medan, 2nd October 1992
Sex : Male
Nationality : Indonesian
Religion : Christian
Marital Status : Single
Height / Weight : 165cm / 55kg
Phone number : +62 (0) 82274988125
E-mail : lamtotabanjarnahor02@gmail.com
ID Address : Jl. Pembangunan V No. 51, Gambir, Jakarta Pusat, DKI Jakarta
Current Address : Jl. Ida Bagus Oka Gg. Mandau No. 11, Panjer, Denpasar, Bali

History of Education

1. Elementary School - SD Swasta Free Methodist 1 Medan

Start : 1999
End : 2005 (completed)
Link : http://pmp.dikdasmen.kemdikbud.go.id/sekolah/d0adb67643c73ddd5ac9

2. Junior High School - SMP Swasta Santo Thomas 3 Medan

Start : 2005
End : 2008 (completed)
Link : http://pmp.dikdasmen.kemdikbud.go.id/sekolah/7c2eee4fd6b81d5ace34

3. Vocational School – Computer and Network Engineering - SMK Negeri 9 Medan

Start : 2008
End : 2011 (completed)
Link : http://dapo.dikdasmen.kemdikbud.go.id/sekolah/6891F21F164CE1D2D5B5

4. Associate’s Degree - Tourism Faculty - Akademi Pariwisata Medan

Start : 2011
End : 2014 (completed)
Link : https://poltekparmedan.ac.id/

5. Bachelor’s Degree - Tourism Faculty - Universitas Udayana Bali

Start : 2016
End : 2019 (completed)
Link : https://fpar.unud.ac.id/
 CURRICULUM VITAE

Job Training

1. Vocational School’s Job Training - BBLKI Medan

Start : November 2009
End : January 2010
Link : http://www.bbplkmedan.id/
Position : Registration Staff at Kios 3in1

2. Associate Degree’s Job Training - Sedona Holidays Medan

Start : August 2013
End : February 2014
Link : http://www.sedonaholidaysmedan.com/
Position : Inbound Tour Reservation Staff

3. Cross Training - Potato Head Beach Club Bali

Start : January 2018
End : February 2018
Link : https://www.ptthead.com/
Position : First Impression Officer

Event Experience

1. NYE Party 2016 at Potato Head Beach Club Bali

Date : 31 December 2016
Position : Ticketing Team

2. Sunny Side Up 2017 at Potato Head Beach Club Bali

Date : 11-12 August 2017
Position : Ticketing Team

3. Ultra Bali 2017 at Potato Head Beach Club Bali

Date : 14-15 September 2017
Position : Ticketing Team

4. NYE Party 2017 at Potato Head Beach Club Bali

Date : 31 December 2017
Position : Ticketing Team

5. Sunny Side Up 2018 at Potato Head Beach Club Bali

Date : 20 July 2018
Position : Ticketing Team

6. NYE Party 2018 at Potato Head Beach Club Bali

Date : 31 December 2018
Position : Ticketing Team
 CURRICULUM VITAE

7. International Flower Competition by Hanging Gardens of Bali

Date : 29 June 2019
Position : Main Committee

Work Experience

1. Marvel Holidays Thailand

Start : September 2014
End : February 2015
Link : http://www.marvelholidaythailand.com/
Position : Inbound Tour Reservation Staff

Job Descriptions
1) Process reservation requests, changes, and cancellations received by phone, fax,
mail or e-mail.
2) Identify guest reservation needs, determine appropriate packages type, and verify
availability of inbound tour packages and rate.
3) Explain terms and conditions: guarantee, special rate, and cancellation policy.
4) Manage the guest’s special requests.
5) Answer questions about tour packages.
6) Follow sales technique to maximize revenue.
7) Communicate information regarding designated VIP reservations.
8) Set-up proper billing accounts according to Accounting’s policies, etc.
2. MG Holiday Jakarta
Start : March 2015
End : September 2015
Link : https://www.mgholiday.com/
Position : Hotel Reservation Staff

Job Descriptions
1) Process reservation requests, changes, and cancellations received by phone, fax,
mail or e-mail.
2) Identify guest reservation needs, determine appropriate room type, and verify
availability of room and rate.
3) Explain terms and conditions: guarantee, special rate, and cancellation policy.
4) Manage the guest’s special requests.
5) Answer questions about property facilities/services and room accommodations.
6) Follow sales technique to maximize revenue.
7) Communicate information regarding designated VIP reservations.
8) Input and access date in reservation system (B2B and Neptune System).
9) Respond to any challenges found for accommodating rooming request by
communicating with appropriate individual or department.
10) Set-up proper billing accounts according to Accounting’s policies, etc.
 CURRICULUM VITAE

3. Padma Resort Legian

Start : October 2015
End : November 2016
Link : https://www.padmahotels.com/
Position : Reservation Officer

Job Descriptions
1) Process reservation requests, changes, and cancellations received by phone, fax,
mail or e-mail.
2) Identify guest reservation needs, determine appropriate room type, and verify
availability of room and rate.
3) Explain terms and conditions: guarantee, special rate, and cancellation policy.
4) Manage guest’s special requests.
5) Answer questions about property facilities/services and room accommodations.
6) Follow sales technique to maximize revenue.
7) Communicate information regarding designated VIP reservations.
8) Input and access date in reservation system (HMS System).
9) Respond to any challenges found for accommodating rooming request by
communicating with appropriate individual or department.
10) Oversee accuracy of room blocks and reservations.
11) Input group rooming lists using reservation system, revise room blocks to maintain
the required number of available rooms, and keep organized files of all groups,
etc.
4. Potato Head Beach Club Bali
Start : 20 December 2016
End : current
Link : https://www.ptthead.com/
Position : Reservation Senior (cum Guest Service Centre)

Job Descriptions
1) Process reservation requests, changes, and cancellations received by phone, fax,
mail or e-mail.
2) Identify guest reservation needs, determine appropriate restaurant type, and verify
availability of restaurant.
3) Explain terms and conditions: guarantee, special rate, and cancellation policy.
4) Manage guest’s special requests.
5) Answer questions about property facilities/services and room accommodations.
6) Follow sales technique to maximize revenue.
7) Communicate information regarding designated VIP reservations.
8) Input and access date in reservation system (Resdiary System).
9) Respond to any challenges found for accommodating request by communicating
with appropriate individual or department.
10) Oversee accuracy of table blocks and reservations.
11) Set-up proper billing accounts according to Accounting’s policies.
12) Make daily, monthly and annually report regarding reservation.
13) Make monthly schedule.
14) Handle site-inspection and group reservation, etc.
 CURRICULUM VITAE

5. Hanging Gardens of Bali

Start : May 2019
End : current
Link : https://hanginggardensofbali.com/
Position : Personal Assistant to Owners

Job Descriptions
1) Dealing with correspondence and phone calls.
2) Managing diaries and organising meetings and appointments, often controlling
access to the owners/manager/executive.
3) Booking and arranging travel, transport and accommodation.
4) Organising events and conferences.
5) Reminding the managers/executive of important tasks and deadlines.
6) Typing, compiling and preparing reports, presentations and correspondence.
7) Managing database and filing systems.
8) Implementing and maintaining procedures / administrative system.
9) Liasing with staff, suppliers and clients.
10) Collating and filing expenses.
11) Personal needs of the owners, etc.

Skills

1. Communication.
2. Ability to work under pressure.
3. Decision making.
4. Time management.
5. Self-motivation.
6. Conflict Resolution.
7. Leadership.
8. Adaptability.
9. Teamwork.
10. Creativity.
11. Ability to fast-typing.
12. Ability to operate Microsoft Office (Word, Excel, Outlook, Powerpoint, etc).

Language

English, Bahasa Melayu, Bahasa Indonesia.