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In this course, you will be trained in providing quality, effective, and efficient
household services which require full understanding of its concepts and principles. This
will also be a venue for you to assess yourself and identify aspects of business that you
need to be familiar before you take the plunge into the world of work.
The Department of Education is revitalizing its resources to lead the young minds
and to prepare them to be a skillful member of the labor force. It is in honing of the skills
that learners can assure to have an edge among his/her fellow job seekers.
Thus, this module is focused on the Process and Delivery. Each part is
enriched with different activities that will assess your level in terms of skills and
knowledge that you are expected to demonstrate after completing this learning material.
They are What to Know, What to Process, What to Reflect and Understand, and
What to Transfer.
So, explore and experience the K to 12 TLE modules and be a step closer to a
successful household service provider.
***
1. This refers to the ability to habitually work diligently and for long hours.
A. Goal-oriented C. Risk-taker
B. Hardworking D. Self-confidence
2. Albert works hard to achieve good results in the tasks that he had been given. Which
of these traits does he possess?
A. Goal-oriented C. Risk-taker
B. Hardworking D. Self-confidence
9. Kamille takes personal responsibility for the performance necessary to achieve her
goals and objectives. What trait does she show?
A. Coping up with failure C. Setting own standard
B. Willing to listen D. Self-confidence
10. Which among the following clusters of PECs emphasize goal setting, information
seeking, and systematic monitoring?
A. Achievement C. Planning
B. Empowering D. Power cluster
11. The technique in generating business idea that usually uses a questionnaire or is
done through interview is known as:
A. Complaints C. Mass media
B. Brainstorming D. Surveys
12. A source of business idea of which the objective is to come up with as many ideas
as possible
A. Brainstorming C. Personal skills
B. Complaints D. Mass media
13. Which of the following rules of brainstorming does not hitch hike zany or crazy
ideas?
A. Don’t criticize the ideas of others C. Freewheeling is encouraged
B. Quantity is desirable D. Quality is encouraged
15. These are within the reach of the household service provider in terms of competency
and legal requirements.
A. Availability of resources and skills C. Meeting objectives
B. Competitiveness D. Return on investment
16. This refers to the people who have the experience, know-how, and desirable
attributes.
A. Competition C. Environment
B. Capital, technology and resources D. Management team
19. This is where the firm first determines the needs, wants and values of a target
market, then adapts the firm to satisfy these needs and wants more efficiently than
its competitors.
A. Product concept C. Marketing concept
B. Selling concept D. Buying concept
20. Which of the following statements best defines marketing strategy of a small
business?
A. Determine the needs of their customers.
B. Analyze their competitive advantage.
C. Select specific markets to serve.
D. Determine how to satisfy those needs.
21. Which of the following best describes the type of footwear that a housekeeping
attendant or crew should wear while at work?
A. Closed-toe shoes C. Low-heeled pumps
B. Non-slip sandals D. Steel-toe safety shoes
22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to the
“back of the house”. Alex would most likely deliver the supplies to which of the
following locations?
A. The guest room C. The kitchen
B. The receiving area D. The parking lot
25. Marvin, a new housekeeping room attendant, has been asked to vacuum his first
guest room. Which of the following would be the best way for Marvin to proceed?
A. Start at one side and move to the other.
B. Start at the door and work into the back of the room.
C. Start at the farthest point and back out of the room.
D. Start near the center and work outwardly.
27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottle
caps and coins on the carpet. Which of the following is the best way to pick up the
bottle caps and coins?
A. With a carpet sweeper C. With a vacuum
B. With a whisk broom D. With her hands
28. Which of the following is the most appropriate tool to use for sweeping outside
areas?
A. Floor brush C. Push mop
B. Small whisk brush D. Wet mop
29. Which of the following should a housekeeping room attendant wear when stripping a
bed in a guest room?
A. An apron C. Disposable gloves
B. Proper footwear D. A safety mask
30. Which of the following is the most appropriate way for a housekeeping room
attendant to strip the sheets from a bed in a guest room?
A. Fold sheet inward.
B. Shake the sheets briskly.
C. Fold sheets toward the outside.
D. Crumple the sheets into a ball.
***
As you go through this module, you will be able to assess yourself with the
characteristics and competencies in providing quality, efficient, and effective indoor
housekeeping services.
You may now set your learning goals and targets so that you will be guided
accordingly as you go through this module.
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
MY TARGETS ARE….
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
Directions: Complete the clauses below with your opinion or prior knowledge about
indoor housekeeping.
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
The important areas that must be cleaned and sanitized are those that have
direct contact with the body such as toilets and bathrooms, urinals, lavatories and their
accessories.
For efficient and effective housekeeping, the office, house or any building must
have appropriate cleaning equipment, tools, and supplies. They are the following:
Cleaning Tools
Green: For scrubbing This is used to scoop This is used for dusting
purposes only the dirt and wastes on wooden and painted
White: for cleaning the floor. parts.
painted surfaces,
glass mirrors, marble
and porcelain.
Sponges Buckets
Cleaning tools and materials play important roles in housekeeping tasks. The
adequacy and appropriateness of utilizing tools contribute to attaining quality standards.
However, observing proper handling of tools, full awareness of the manufacturer’s
instructions and asking assistance from your classmates, colleagues or teachers
whenever necessary will lead to productivity, effectiveness, and efficiency.
Directions: Match each purpose/proper use in the left column with the appropriate
supplies/chemicals/equipment in the right column.
10. This chemical is not advisable for toilet bowls J. Toilet bowl brush
because it can the damage the tiles.
K. Tongs
Housekeeping is not just cleanliness. It includes keeping work areas neat and
orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste
materials (e.g. paper, cardboard) and other fire hazards from work areas.
Safe Use
Risks can vary greatly. It is important that whoever uses any tool or piece of
equipment as part of his/her job does so with care. To ensure safe use, employers must
orient workers and provide necessary information. They must also check that workers
have the appropriate qualifications to use high-end tools and equipment. In addition, as
part of their health and safety strategy, employers should offer orientation and training.
This isn’t necessary for common tools, but when certain tools and equipment change,
orientation and orientation improves skills and reminds users of safety procedures.
Handling material is a daily function in the workplace. All too often it is a task
taken for granted, with little knowledge of or attention to the consequences if done
incorrectly.
The National Safety Council recommends power lifting, protect yourself, use the
correct hand protection, wear gloves to prevent cuts, and wear safety shoes to prevent
injury while doing any task.
The Occupation Safety and Health Center (OSHC) in the country is established
by Executive Order (EO) No. 307. The implementing rules and regulations are issued by
the Employees Compensation Commission (ECC). These Implementing Rules and
Regulations are issued pursuant to the authority of the ECC under Section 8 of EO No.
307 establishing OSHC.
TYPES OF HAZARD
Biological
Chemical
Mechanical
Physical
A physical hazard is a naturally occurring process that has the potential to create
loss or damage. Physical hazards include, but are not limited to, earthquakes, floods,
and tornadoes. Physical hazards often have both human and natural elements. Flood
problems can be affected by climate fluctuations and storm frequency, both natural
elements, and by land drainage and building in a flood plain, human elements. Another
physical hazard, X-rays, are naturally occurring from solar radiation, but have been
utilized by humans for medical purposes; however, overexposure can lead to cancer,
skin burns, and tissue damage.
One of the most basic health practices in any workplace is being free from
common workplace hazard. Workplace hazards vary from one working environment to
another. Because there are so many types of hazards, the three that will be discussed
are mechanical hazards, biological hazards, and chemical hazards.
Directions: Tell whether the following sentences are true or false. If false,
supply the correct word that will make the sentence right.
Cleaning Standards
Paying close attention to crucial areas such as toilet seat and flush handle is a
paramount concern of all housekeeping crews or attendants. Proper use and storage of
cleaning chemicals are once again stressed.
***
Directions: Form small groups and role play your assigned tasks.
SAFETY REGULATIONS
The Clean Air Act is the constitutional law designed to make sure that all Filipinos
have air that is safe to breathe. Public health protection is the primary goal, though the
law also seeks to protect our environment from damage caused by air pollution.
In 1999, Congress enacted Republic Act No. 8749, otherwise known as the
Philippine Clean Air Act, a landmark legislation setting a comprehensive air quality
management policy and program which aims to achieve and maintain healthy air for all
the people in the Philippines.
1. Protect and advance the right of the people to a balanced and healthful
ecology in accord with the rhythm and harmony of nature;
2. Promote and protect the global environment while organizing the primary
responsibility of local government units to deal with environmental problems;
3. Recognize that the responsibility of cleaning the habitat and environment is
primarily area-based; and
4. Recognize that a clean and healthy environment is for the good of all and
should therefore be the concern of all.
B. Waste management
TYPES OF WASTE
Waste includes all items that people no longer have any use for, which they
either intend to get rid of or have already discarded. Many items can be considered as
waste like household rubbish, sewage sludge, wastes from manufacturing activities,
packaging items, discarded cars, old televisions, garden waste, old paint containers and
others. Thus, all our daily activities can give rise to a large variety of different wastes
arising from different sources.
Solid waste is defined as any waste that is dry in form and is discarded as
unwanted. Solid waste from general housekeeping is described as residential waste,
refuse, household waste or domestic waste. Examples are plastics, styrofoam
containers, bottles, cans, papers, scrap iron, and other trashes.
Liquid Wastes
Liquid waste includes human waste, runoff (storm water or flood water), sullage,
industrial wastewater and other forms of wastewater from different sources. Examples
are chemicals, oils, wastewater from ponds.
Bio-degradable
Bio-degradable wastes are those that can be broken down (decomposed) into
their constituent elements by bacteria and other microorganisms. The term can be
applied to both liquid and solid waste. Examples are human and animal wastes, food
wastes, papers, and agricultural wastes.
Non-biodegradable
Hazardous wastes
Non-hazardous
It aims to reduce, or avoid the potential loses from hazards, assure prompt and
appropriate assistance to victims of disaster, and achieve rapid and effective recovery.
Evacuation
It is the immediate and rapid movement of people away from the threat or actual
occurrence of a hazard. Examples range from the small scale evacuation of a building
due to a bomb threat or fire to the large scale evacuation of a district because of a flood,
bombardment or approaching weather system. In situations involving hazardous
materials or possible contamination, evacuees may be decontaminated prior to being
transported out of the contaminated area.
This refers to various measures taken to prevent contagious diseases from being
spread from a patient to other patients, health care workers, and visitors, or from others
to a particular patient. Various forms of isolation exist, some of which contact
procedures are modified, and others in which the patient is kept away from all others.
Decontamination
Very
Excellent Satisfactory Poor Score
Criteria Satisfactory
( 29-30 ) ( 26-27 ) ( 24-25 ) ( 22-23 )
Clear Relationship Unclear Little or No
Clarity 30% relationship between relationship attempt at
between concepts is between all to
concepts. evident concepts explain
( 24-25 ) ( 21-22 ) ( 19-20 ) ( 17-18 )
Comprehen- Information Information is Information is Little or No
siveness is clear, accurate inaccurate attempt at
25% accurate, all to
and precise explain
( 24-25 ) ( 21-22 ) ( 19-20 ) ( 17-18 )
Logical Components Components Little or No
organization and sub- and sub- attempt at
Coherence
from components components all to
25%
components are present. are not explain
to sub- organized
components
( 19-20 ) ( 16-17 ) ( 14-15 ) ( 12-13 )
Presentation Presentation Presentation Little or No
Presentation
is orderly is orderly is not orderly attempt at
20%
and effective all to
explain
Total Score
Respect. Household workers should treat colleagues with respect and should foster
accurately and fairly the qualifications, views, and obligations of colleagues. They
should cooperate with household work colleagues when such cooperation serves the
wellbeing of clients.
Consultation. Household workers should seek the advice and counsel of colleagues
whenever such consultation is in the best interest of clients.
Private Conduct. Household workers should not permit their private conduct to
interfere with their ability to fulfill their responsibilities.
Dishonesty, Fraud, and Deception. Household workers should not participate in, or be
associated with dishonesty, fraud, or deception.
Impairment. Household workers should not allow their own personal problems,
psychosocial distress, legal problems, substance abuse, or mental health difficulties to
interfere with their performance.
In order to become familiar with your property’s facilities and services, you should
attend ______ (4) ______________, ask your __________(5)__________, consult the
property’s brochures and read ________(6)____________.
You should know the different types of rooms, the location of the ______ (7)
____________and their _________ (8) ____________. A guest might ask you for
information on the main ________ (9) ____________ and ______ (10)
______________ in the area. If a guest asks you something and you do not know the
answer, refer them to other ______ (11) _______________ such as _______ (12)
_____________.
Directions: Fill in the table below with your speculative thoughts and ways to avoid
them.
Types of accident or
Speculations Ways to avoid them
disaster
1. Floods
2. Fire
3. Guest strain
4. Chemical spillage
5. Riots
Directions: The paper will be given one of the three scores: Q, A, or NA. The presenter
will present the paper with these descriptors in mind:
Criteria Descriptions
Quality Can easily complete process
has no more than three minor errors (mechanics, word choice,
sentence structure)
captures message fully
Acceptable Take some efforts to complete process
has four to seven minor errors (mechanics, word choice,
sentence structure)
captures message partially
Not Acceptable Cannot complete process
has more than seven errors (mechanics, word choice, sentence
structure)
does not capture message
1. Create the various safety signs and tags. Paste one signage in the box.
2. Visit the Occupational Safety and Health Administration (OSHA) site. Select one
policy on handling or mitigating emergencies and write your reactions or comments
on a separate sheet. Write your summary in the box.
Content/Information The essay is not The essay is objective The essay is objective
(50%) objective and and for the most part and addresses with
addresses poorly the addresses with an in an in depth analysis
All elements of the issues referred in the depth analysis most all the issues referred
topics are proposed topic. The of the issues referred in the proposed topic.
addressed. provided information in the proposed topic. The provided
The information is is not necessary or The provided information is
technically sound not sufficient to information is, for the necessary and
Information is discuss these issues. most part, necessary sufficient to discuss
based on careful and sufficient to these issues.
research. discuss these issues.
Coherence of
information
Quality of Writing The essay is not well The essay is well The essay is well
(25%) written, and contains written for the most written from start to
many spelling errors, part, without spelling, finish, without
Clarity of grammar errors grammar or use of spelling, grammar or
sentences and and/or use of English English errors. The use of English errors.
paragraphs errors. The essay is essay is for the most The essay is well
No errors in badly organized, lacks part well organized, organized, and
spelling, grammar clarity and/or does not clear and presents presents ideas clearly
and use of English present ideas in a ideas in a coherent in a coherent way.
Organization and coherent way. way.
coherence of ideas
References (10%) References are not Most of the All of the references
appropriately used references are are appropriately
Soundness of and cited. appropriately used used and cited.
references and cited.
Display All parts are not Some parts are Most parts All parts are
clearly labeled. clearly labeled are clearly clearly
labeled. labeled
Mechanics There are There are There are There are no
and Spelling many mistakes several minor mistakes in
in mechanics mistakes in mistakes in mechanics
and/or spelling. mechanics mechanics and/or
and/or spelling. and/or spelling.
spelling.
Presentation The brochure is The brochure is The brochure The brochure
presented as presented as is presented is presented
very difficult for difficult for the as less with ease for
the audience to audience to difficult for the the audience
understand. understand. audience to to understand
understand
Layout Layout is Layout is Layout is Layout is well
confusing. somewhat almost organized.
Components organized. Most organized. There is
are inconsistent of the Most consistency in
and information components are components its
is missing. not organized. are consistent components
Partial within the that allows
information can publication. the readers to
be located Almost all easily locate
information information.
can be
located.
Total
GRASPS Model
Role You are a housekeeping attendant and you need to provide quality,
effective and efficient housekeeping jobs or services.
Audience You are letting your classmates know the marvel of providing
housekeeping through quality, effective, and efficient services.
Performance You will provide quality, effective, and efficient services using the
concepts and principles you have learned in housekeeping.
Standard for Your service must meet the following standards: effectiveness,
Success efficiency, and quality of services rendered.
Maximum points: 20
1. This refers to the ability to habitually work diligently and for long hours.
A. Goal-oriented C. Risk-taker
B. Hardworking D. Self-confidence
2. Albert works hard to achieve good results in the tasks that he had been given. Which
of these traits does he possess?
A. Goal-oriented C. Risk-taker
B. Hardworking D. Self-confidence
5. This refers to the ability of a person to place his/her self in situations involving a
challenge or moderate risk.
A. Committed C. Risk-taker
B. Coping up with failure D. Self-confidence
8. Which of these traits does personal research on how to provide a product or service
from clients, suppliers or competitors?
A. Seeking information C. Setting own standard
B. Willing to listen D. Self-confidence
10. Which among the following clusters of PECs emphasize goal setting, information
seeking, and systematic monitoring?
A. Achievement C. Planning
B. Empowering D. Power cluster
11. The technique in generating business idea that usually uses a questionnaire through
interview is known as:
A. Complaints C. Mass media
B. Brainstorming D. Surveys
12. A source of business idea of which the objective is to come up with as many ideas
as possible
A. Brainstorming C. Personal skills
B. Complaints D. Mass media
13. Which of the following rules of brainstorming does not hitch hike zany or crazy
ideas?
A. Don’t criticize the ideas of others C. Freewheeling is encouraged
B. Quantity is desirable D. Quality is encouraged
15. These are within the reach of the household service provider in terms of
competency and legal requirements.
A. Availability of resources and skills C. Meeting objectives
B. Being competitive D. Return on investment
16. This refers to the people who have the experience, know-how, and desirable
attributes.
A. Competition C. Environment
B. Capital, technology and resources D. Management team
17. Which of these provides durable time and acceptable returns or rewards for effort
required.
A. Availability of resources and skills C. Meeting objectives
B. Being competitive D. Return on investment
19. This is where the firm first determines the needs, wants and values of a target
market, then adapts the firm to satisfy these needs and wants more efficiently than its
competitors.
A. Product concept C. Marketing concept
B. Selling concept D. Buying concept
20. Which of the following statements best defines marketing strategy of a small
business?
A. Determine the needs of their customers.
B. Analyze their competitive advantage.
C. Select specific markets to serve.
D. Determine how to satisfy those needs.
21. Which of the following best describes the type of footwear that a housekeeping
attendant or crew should wear while at work?
A. Closed-toe shoes C. Low-heeled pumps
B. Non-slip sandals D. Steel-toe safety shoes
22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to the
“back of the house”. Alex would most likely deliver the supplies to which of the following
locations?
A. The guest room C. The kitchen
B. The receiving area D. The parking lot
24. In order to maximize the service life of a vacuum while ensuring that rooms are
properly cleaned, how often should a housekeeping room attendant check vacuum bags
and filters?
A. Daily C. Weekly
B. Monthly D. As needed
27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottle
caps and coins on the carpet. Which of the following is the best way to pick up the bottle
caps and coins?
A. With a carpet sweeper C. With a vacuum
B. With a whisk broom D. With her hands
28. Which of the following is the most appropriate tool to use for sweeping outside
areas?
A. Floor brush C. Push mop
B. Small whisk brush D. Wet mop
29. Which of the following should a housekeeping room attendant wear when stripping a
bed in a guest room?
A. An apron C. Disposable gloves
B. Proper footwear D. A safety mask
30. Which of the following is the most appropriate way for a housekeeping room
attendant to strip the sheets from a bed in a guest room?
A. Fold sheet inward.
B. Shake the sheets briskly.
C. Fold sheets toward the outside.
D. Crumple the sheets into a ball.
Housekeeping is not just cleanliness. It includes keeping work areas neat and
orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste
materials (e.g. paper, cardboard) and other fire hazards from work areas.
Damp mopping is the process of wiping out the dirt or dust from the floor with lightly
wet mop.
House rule refers to any published company-wide rule for the guidance and compliance
of all workers.
Resilient floors refer to linoleum, vinyl, asphalt tile, and rubber tile.
Sweeping refers to the process of removing dirt from floors using brooms and
dustpans.
Abon, Orlando P., Bacani, Olivia A. and Cornito, Evelyn B. (2010). Entrepreneur Kids,
St. Agustine Publication: Sampaloc, Manila
Internet
http://www.the fabricator.com/article/safety/material-handling-safety
http://www.acehardware.com
http//www.wikipedia.org/wiki/vacuum_cleaner
http//www.OSHA.com