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What is CRM, Customer relationship

management
What is CRM, Customer relationship management : Full form for CRM or Acronym
forCRM is Customer Relationship Management. We can understand from the full form
where CRM is an application used to automate Sales and marketing functions by a using a
Software called CRM Software . BY using CRM Software every Company / Organization
plans to increase their revenues and profits. This strategy of increasing revenue is done mainly
by attracting Customers, clients, Sales etc. An important concept in Customer Relationship
Management is customer value.
What is CRM, Customer relationship management.

What is CRM
Real time example : If we contact our mobile network Customer care to esquire about any
service or wrong gone with the service. Customer care will quickly responds to our query . All
these process will go in a few seconds. Call Centers uses CRM software to to find that customers
details.
WHAT IS CRM, CUSTOMER
RELATIONSHIP MANAGEMENT
What is CRM : CRM is a strategy which is used to learn about customers requirements and
behavior in order to increase revenue and Profits by maintaining stronger relationship with them.
Customer Relationship Management Refers to the practice of collecting, storing and analyzing
customer-level-information, and incorporating the results in to the decision making process of a
firm. CRM also involves in core business process like production, operations, sales, marketing
and finance.

Different types of CRM Databases


In our previous Salesforce CRM Training tutorial we have learned about What is CRM. In this
CRM Tutorial we are going to learn about Different types of CRM Databases, Sources of
Databases, what is the technology used in different Databases.

WHAT IS A CRM DATABASE ?


CRM Database is the core for any customer relationship management(CRM) planning.
Different types of information can be stored, analysed and can be made marketing decisions.
There are different categories of Databases and they are categorized depending upon firms,
business function, information content, marketing activities and technology uses for databases .
Mainly there are two types of Databases they are Transaction-related database and Customer
Database.
Transaction-related Database : This type of Database are used to get all the information
related to transactions made by customers. We can information from Transaction-related
Databases are what transaction have the customer made? What type of product the customer
purchased.
Customer database : Customer database collects the information about the customers
information like address, Zip Code, Telephone number, age, gender, marital status, education,
number of people in house, income, values, interests, preferences and so on.

CRM Databases
Sources of CRM Databases

Databases can be acquired from two sources they are Primary Data Source and Secondary Data
Source

Primary Data Source


Primary data Sources : Primary Data is collected from the source of sales results, cost
information, Distributors reports and feedback, Customers feedback, Marketing activity.

Primary data s collected from households in the form of surveys, experiments, interviews,
questionnaires and observations. This type collecting data is very cost and also time taking
processes but this type of information is some times required by manager in an organization or a
firm.

Secondary Data Source.


Secondary Data Source : Secondary Data is collected from internal records and external
records.
Internal Records Source : In internal records information is mainly from business operations
like sales results, cost information, from customers feedback, internal marketing research
department, sales analyse group, accounting department.
External records : In External Records information is mainly collected from different publishes
data sources, standardized source, marketing data sources and from internet.
Different Types of Technologies used in CRM.
Customer Relationship Management (CRM) is mainly developed due to it’s rapid growth in it’s
technology. Due to different types technologies CRM has evolved n to users friendly, flexible,
low cost and high technology processes.

Data Storing Technology has gone through significant changes between customers and
salespersons they are Voice over Internet Protocol(VoIP), Speech Recognition technology, social
networking applications, e-mail, websites and so on.

CRM systems|Sales based CRM


Systems|Sales CRM systems
CRM systems : In this CRM software Training we are going to learn about Sales based CRM
Systems. Through this Salesforce CRM Software training we are going to learn about CRM
Systems, Online CRM System, Sales CRM System, top crm systems, What is the process for
Sales based CRM System, What are the factors influences Sales based CRM Systems, cloud
systems, cloud based systems, online crm system free, web based crm systems,
Many organizations are spending huge amount of money to increase their sales form their
budgets but they are failing to increase their sales. So in recent time sales technologies and many
sales based crm systems have been developed to implement CRM systems in to the sales
effectively.

Through Customer Relationship Management Systems we can clearly understand about what
does a company need to increase sales, How CRM’s performance can impact salesforce, what
are the key performance indicators that are to be incorporated in to CRM systems.
Generally cloud based CRM Systems in an organization is not one process it includes many
process like investments, employees, Salespeople and so on.

CRM SYSTEMS STAGES


Sales based CRM System can be implemented in four stages they are.
 Organizational CRM System adoption.
 CRM system acceptance.
 CRM Frequency of use.
 CRM infusion.

Organizational CRM System adoption : This is the stage where an organization decides to to
purchase CRM system and starts various activities in Sales department in an organization.

CRM System Acceptance : Now CRM System working and functional details will be
introduced to salespeople in Sales department. Proper training will be given to salespeople about
CRM Systems. Once they developed proper knowledge on CRM System they practically
develop initial feelings towards CRM System and then they decide whether they will adopt this
CRM system or not.
CRM Frequency of Use : When Salespeople accepts CRM System they starts to work on CRM
Systems for their daily use. Frequently using CRM Systems is an important factor in an
organization.
CRM Infusion : Now the CRM System is fully integrated with different applications in to the
salespeople work.
DIFFERENT CRM SYSTEM FACTORS.
 Easy-of-use : Customer Relationship Management system must be user friendly making the tasks
easy.
 System usefulness : This is the most important factor for accepting CRM Systems. Sales executive
should strive to assess what benefits salespeople seek from a CRM system and they try to match
these needs to the specific CRM features.
 Compatibility with the existing systems : New CRM Systems must be compatible with the
existing systems . Salespeople should be compatible with the existing values, speed and user
experience.
There are different types of CRM System. They are

 Cloud based or Web based CRM Systems .


 Sales based CRM Systems.
 Open Source CRM System.
 Hosted CRM System.
HOW TO SELECT GOOD CRM SYSTEM.
To choose the top CRM System we have to clear understanding about the key concepts.

1. What is the technology used to track data/information. Do our systems have any integrates
approach.
2. We have to determine the CRM features and capabilities that are needed for our future CRM
Solution.
3. We should define what we have data do we need, what is the process for collecting data.
4. What is our CRM Software budget.
5. Do our systems qualify for free CRM Systems versions for non profits like Salesforce.com.
6. We should calculate total cost for CRM systems including training, support, maintenance over
three to five years.
7. Do we have right technical staff .

Cloud Service Providers | Provide Cloud


Storage Service
Cloud Service Providers : In our previous CRM Software Training Tutorial we have
learned about cloud Services. In this CRM Software Training we are going to learn about Cloud
Service providers, different cloud service providers list, top cloud service providers list.
The cloud ecosystem consists of five major roles in providing cloud Services. Cloud ecosystem
is the term used in cloud computing which describes about multiple complex cloud systems like
service providers, independent service providers, software manufacturers, enablers and business.

TOP CLOUD SERVICE PROVIDERS LIST.


1. Amazon web Services.
 Elastic Compute Cloud(EC2).
 Simple DB.
 Simple Storage Service (S3).
 CloudFront.
 Simple Queue Service (SQS).
 Elastic MapReduce.
2. Google.
 Google Apps.
 Google App Engine.
3. Salesforce.com and Force.com.
4. GO GRID.
5. 3Tera.
6. Microsoft.

 SQL Azure.
 AppFabric.
 Windows Azure.
CLOUD SERVICE PROVIDERS ECOSYSTEM
Cloud Service providers ecosystem consists of 5 major components they are .

 Service Providers.
 Software Vendors.
 Independent Software Vendors.
 Enablers.
 Business.
Cloud Service Providers : Cloud Service Providers are those who provide cloud services to the
business and customers or consumers. Cloud Service providers will huge data base, Data centers,
infrastructure, software’s, platform and hardware systems.
Software Vendors : Software which is designed for on-premises is very different from the
software which are designed for cloud services. Cloud Service software architecture is different
when compared with on-premise software. Cloud Service providers are overlapping both Cloud
Service Providers and Cloud Software this makes them to run both services in their own data
centers.
Ex :- Microsoft Windows Azure and Google Apps.
Independent Software Vendors :- Independent software vendors are those who build Cloud
Service software and offer them to the public. Cloud provide best platform for Independent
Software Vendors to build vertical solutions independently.For example ISV’s develop some
medical application and can offer this application to doctors and Hospitals for providing vertical
solutions to them.
Enablers : Enablers are those who integrates all multiple software’s which are purchased from
multiple cloud software vendors. Enablers provides consulting services for the purchased
software.
Ex :- Microsoft Consulting Services, IBM Global Services.
Business : In today’s market every company has their competitor in market. In order to sustain in
market company must maintain up to data software’s, infrastructure to take advantage in the
market. If the Cloud Service provided by cloud service providers are supportive and the business
people do not hesitate to implement cloud services.
****************************************************************************

What is Microsoft Dynamics CRM |


CRM Online Software
Microsoft Dynamics CRM : In this Salesforce Tutorial we are going to learn about What is
Microsoft Dynamics CRM . In our previous Salesforce tutorial w have learned about different
types of CRM Databases.
WHAT IS MICROSOFT DYNAMICS CRM ?
Microsoft Dynamics CRM is a web based Customer Relationship Management application also
called as online MS CRM Software . This Microsoft Dynamics CRMonline software can be
used to implement salesforce automation application, marketing tools, Customer Service
application, It can be a platform and framework for software development.

The main concept behind any organization or a firm is the ability to collect all the details of the
existing customers to increase their sales and also they try to estimate the needs,desire and
preferences of the future customers. To automate all the process as states an automation software
is required. Microsoft Dynamics CRM is one online CRM software which has great depth and
great versatility.

MICROSOFT DYNAMICS CRM FEATURES.


1. Microsoft Dynamics CRM has new business intelligence functionality.
2. It is tightly integrated with Microsoft Office.
3. MS Dynamics CRM has advances user’s personalization features.
4. It is also integrated with Share point and Microsoft Dynamics NAV.
5. It has Role-based Forms and Views.
6. Best Configuration settings capabilities.
7. It has customization and sharing features.
8. Microsoft Dynamics has online CRM Solution with Microsoft Dynamics Marketplace feature.
9. Cloud Storage, Cloud Development, Cloud Deployment can be done with Microsoft Dynamics.
Microsoft Dynamics is in leader position which means leaders which has substantial scale,
Share market, global service resource. All these features are provided by Microsoft Dynamics
Customer Relationship Management.
MICROSOFT DYNAMICS CRM SOFTWARE INTEGRATED PACKAGES.
We have already understood that Ms CRM Software has functional features with enhanced
tools and integration with Microsoft Applications like Microsoft Word, Microsoft Excel and
Microsoft Share Point .Microsoft Dynamics has extended it technology to social media, mobile
access and key feature like accessing data from Sunglasses and watches.
Different Companies with in the same niche like Salesforce, Sugar CRM, Workbooks CRM,
Insightly, Nimble, Netsuite, SAP, Oracle CRM, Sage CRM, Salesnet, Veeva CRM, Siebel are
the different types of CRM vendors .

Vtiger | Vtiger CRM | Vtiger login |


Vtiger reviews | Vtiger
Vtiger CRM :- In our previous CRM Software Training we have learned about different CRM
software’s like Microsoft Dynamics CRM .In this CRM Software Tutorial we are going to learn
about different topics on Vtiger CRM like Vtiger crm open source, Vtiger CRM, web erp,
crm functions, vtiger login, tiger crm, vtiger reviews, vtiger demo, vtigercrm, vtiger
hosting, vtiger developer, vtiger mobile, vtiger modules.
VTIGER CRM SOFTWARE
Lеаrn Abоut Vtiger CRM Sоftwаrе аnd Itѕ Bеnеfіtѕ And Fеаturеѕ
Thе Vtiger CRM іѕ a tуре of еntеrрrіѕе-rеаdу Oреn Source CRM ѕоftwаrе рrіnсіраllу designed
fоr ѕmаll аnd mеdіum ѕіzеd companies. It соmbіnеѕ the advantages of Oреn Sоurсе ѕоftwаrе
wіth аddіtіоnаl еntеrрrіѕе features which аddѕ mоrе vаluе tо the еnd uѕеr.
It іѕ a professional CRM аррlісаtіоn that іѕ fully featured with nо ongoing lісеnѕе fееѕ and 100%
Open Sоurсе. Furthermore, thе setup соѕt is vеrу lоw аnd there are no реr-ѕеаt fееѕ. If you want
tо сuѕtоmіzе іt tо ѕuіt уоur business process and ѕуѕtеmѕ, thеrе іѕ the opportunity fоr уоu. It is
fullу іntеgrаtеd wіth a rаngе of thіrd раrtу ѕоftwаrе systems аnd thеrе is also the availability оf
оnѕіtе оr hоѕtеd сlоud ѕоlutіоnѕ.

Mоrеоvеr, thеrе іѕ nо uрfrоnt саріtаl еxреndіturе as wеll as thе роѕѕіbіlіtу оf аllоwіng unlіmіtеd
uѕеrѕ аnd unlimited trаffіс. Nо matter where you are іn thе world оr whаt language уоu speak,
thе Vtiger CRM іѕ international аnd multіlіnguаl.
It runs on an SSL ѕесurеd 128bіt encrypted wеb ассеѕѕ and hаѕ a ѕhоrt іmрlеmеntаtіоn time
thеrеbу giving уоu a quick ROI. It is аlѕо іntеgrаtеd tо ERP systems with thе provision оf wеb
роrtаl fоr customers аnd раrtnеrѕ аѕ wеll аѕ thе іntеgrаtіоn of Mісrоѕоft Outlооk, Office, Mоzіllа
Fіrеfоx аnd Thundеrbіrd.
VTIGER CRM INSTALLATION.
The іnѕtаllаtіоn оf Vtіgеr CRM is vеrу easy as аll thе necessary ѕоftwаrе lіkе Apache, MуSQL
аnd PHP are іntеgrаtеd аnd еxесutаblеѕ аrе mаdе ассеѕѕіblе fоr Wіndоwѕ and Linux (Red-hat,
Debian, SuSe, Fedora аnd Mаnddrаkе) operating systems іn SourceForge.net. Aѕ a result оf thіѕ,
you dоn’t nееd tо bе concerned аbоut ѕеttіng up dаtаbаѕе, wеb ѕеrvеr аnd оthеr ѕоftwаrе.
Furthеrmоrе, thе Vtіgеr CRM provides сuѕtоmеr rеlаtіоnѕhір management ѕоlutіоn for small and
mеdіum ѕіzеd соmраnіеѕ wіth a wеll loaded fеаturеѕ оn a ѕесurеd, сuѕtоmіzаblе рlаtfоrm.

VTIGER FEATURES AND BENEFITS.


 It is a web-based, рlаtfоrm-іndереndеnt CRM аnd Grоuрwаrе ѕуѕtеm thаt іѕ сеntrеd оn Oреn
Source tесhnоlоgіеѕ which helps уоu in formulating ѕtrаtеgіеѕ for cross-departmental рrосеѕѕеѕ
that will allow уоu tо mеthоdісаllу develop уоur еxіѕtіng аnd nеw customer relationships.
 It supports your buѕіnеѕѕ’ іntеrnаl рrосеѕѕеѕ аnd еmрlоуееѕ іn sales, marketing, сuѕtоmеr service
аnd bасk-оffісе реrѕоnnеl, to better оrgаnіzе уоur сuѕtоmеrѕ’ dаtа lіkе accounts and соntасtѕ, ѕаlеѕ
lеаdѕ, potentials аnd pipelines, quotes, ѕаlеѕ оrdеrѕ as wеll аѕ trоublе tісkеtѕ аnd рrоduсtѕ
knоwlеdgе bаѕе, and so muсh mоrе.
 As a rеѕult of thіѕ, іf you wаnt аn іmрrоvеd сuѕtоmеr service whісh wіll in turn lеаd tо mоrе ѕаlеѕ
аnd рrоfіtаbіlіtу fоr your buѕіnеѕѕ, a Vtіgеr CRM Sоftwаrе іѕ ѕurеlу уоur bеѕt bet.

VTIGER CRM SOFTWARE RECENT


UPDATES.
Recently on October 6th 2014, Vtiger CRM has updated it’s software with some features. Some
of the updates in recent Tiger CRM are.
 We can add vendors to our Vtiger CRM Software using Web forms and also can we can auto
populate vendors address on purchase orders.
 We can set group and individual tax modes as default.
 We can make visible or hide product bundle on in voices.
 iPad Google maps and i message integration.
VTIGER LOGIN.
To login in to your Vtiger CRM go to the following URl :- https://www.vtiger.com/log-in/

Cloud as a Service | Cloud Services


|what are cloud services
Cloud Services : In our previous Salesforce Tutorial we have learned about Cloud based CRM
Systems. In this salesforce Training Tutorial we are going to learn about Cloud Services, What
are different cloud services, Advantages of cloud, Evolution of cloud services and Cloud service
applications platform(ISP 5.0).
INTRODUCTION TO CLOUD SERVICES.
As an introduction to cloud services, let us discuss a situation that is typical in recent middle and
large enterprises. Assume if a company need to deploy any application immediately with in three
months. To deploy an application the company must have infrastructure, platform and software
and also must have sufficient budget must be allocated for the deployment of the application.
Delivering the application at right time in the market is valuable.
Now the IT hosting department in company analyses the situation regarding software,
infrastructure and employees. For IT hosting department nearly two months will be taken for
ordering hardware and for preparing operating system. Now development team goes for
development and testing process. All these process and the application released to the market
after six months. Now it’s not the time for the application because already same type of
application has been released by Competitor.

There are different applications during this application deployment are running redundantly
across the enterprise and costing the enterprise millions of dollar’s in resources and maintaining
costs. Now CEO and the CTO decided to build all the applications that are redundantly running
through out the process as a Application hosting infrastructure, thus reducing overall costing and
resources.

Through cloud computing we can eliminate the need of Application hosting, hardware and
software. All these are provided by cloud service providers by maintaining Data centers.

DEFINITION FOR CLOUD SERVICE.


Cloud Service is an end-to-end service deployed to the cloud platform which contain one or
more applications.

WHAT IS CLOUD SERVICE PLATFORM ?


Cloud service platform is a service offered by cloud service providers for developing cloud
applications. Cloud Service platform examples: Windows Azure platform provided by Microsoft,
EC2 provided by Amazon.
EVOLUTION OF CLOUD SERVICES.

We can mention Evolution of ISP in to Cloud Service in 5 era’s. They are

 ISP 1.0 Era :


 ISP 2.0 Era.
 ISP 3.0 Era.
 ISP 4.0 Era.
 ISP 5.0 Era.
ISP 1.0 Era : In this era many dominated companies like AOL, NetZero, Comcast and Time
Warner focused on building internet networks for customers and businesses.
ISP 2.0 Era : In this Era they focused on accessing servers. Customers and business people
hosted their websites with limited capabilities.
ISP 3.0 Era : This era brought the collocation concept in to the ISP equation. Now the business
could host their own servers with the ISP.
ISP 4.0 Era : In this era Economic network services and infrastructure has been
achieved.Application Service Providers (ASP) built scalable business software services and data
centers for Enterprises.
ISP 5.0 Era : In this Era ISP infrastructure will mature into scalable on demand platform called
“cloud” . This cloud can be used for building and hosted business applications.
In our next CRM Software Training we are going to learn about cloud Services Application
platform.

Google Cloud Services | Google Apps,


Google AppEngine
Google Cloud Services : In our previous CRM Software Training we have learned about
different Amazon Cloud Services. In this CRM Software Training we are going to learn about
Google Cloud Service like Google Apps and Google AppEngine.
Google is on of the largest Search engine in the world and it the leader in search services on the
internet. Google maintain it’s main presence in Advertising, collaboration, E-mail and Social
Networking.Google maintains massive scaled data centers and customized cached algorithms for
the fastest search.

DIFFERENT GOOGLE CLOUD SERVICE.


 Google Apps.
 Google AppEngine.
GOOGLE APPS.
Google which provides scalable infrastructure for hosting communication and collaboration
platform are called as Google Apps.It provides messaging and software services for business and
schools.

Google Cloud Services | Google Apps, Google AppEngine


Different Google cloud Services.

 Gmail.
 Google Talk.
 Google calendar.
 Google Docs.
 Google Sites.
 Google images.
 Google Maps.
 You Tube.
 Google Flights.
 Google play.
 Google News.
 Google Drive.
 Google Books.
 Google Health and many more Google Services.
GOOGLE APPENGINE.
Google which provides application platform for developing and deploying web applications is
known as Google AppEngine. Google AppEngine provides REST-style API called Google API
for programming. Google API’s are used for accessing Google Apps.

Programming Languages supported by Google AppEngine.

 Python.
 Java.
Google AppEngine supports Python and Java programming languages primarily for developing
and deploying web applications. Google AppEngine provides datastore that supports create,
retrieve and delete functions.

Oracle CRM | Oracle CRM On Demand


| Oracle CRM Login
In our previous CRM Salesforce Training Tutorial we have learned about Vtiger CRM and it’s
features. In CRM Software Training Tutorial we are going to learn about Oracle CRM, Oracle
CRM On Demand ,Oracle CRM Login, what is Oracle CRM, Oracle CRM Benefits.
WHАT IS ОRАСLЕ CRM
Modern CRM tооlѕ harness the power оf cloud соmрutіng. The current dау сuѕtоmеr іntеrасtіоn
іѕ vеrу сrуѕtаllіzеd, аll thаnkѕ tо thе Orасlе CRM tооlѕ thаt mаkе сuѕtоmеr management еаѕіеr.
Thе оnlіnе CRM ѕоftwаrе is dеѕіgnеd to manage sales, mаrkеtіng, customer support, аnd
іnvеntоrу in a сеntrаlіzеd system. Most соmраnіеѕ offer a fеw frее users tо clients. Orасlе CRM
рrоduсtѕ оffеr full ѕuрроrt fоr Lіnux and Wіndоwѕ operating ѕуѕtеmѕ аnd аrе bоth scalable аnd
flexible.
The CRMS саn bе tailored to ѕuіt аnу industry’s rеԛuіrеmеnt. Thе іntеgrаtіоn is pre-built and all
сuѕtоmеr іntеllіgеnсе rоlеѕ саn bе еаѕіlу defined. Thе uѕеr account mаnаgеmеnt іѕ simple. One
needs аdmіnіѕtrаtіvе rіghtѕ tо log into the control panel to create оr dеlеtе a uѕеr ассоunt. All
ассоuntѕ аrе licensed.

ORACLE CRM
Aftеr аn аdmіnіѕtrаtоr logs іntо thе control раnеl, hе оr ѕhе ѕеlесtѕ the user tо whоm Oracle
CRM license hаѕ to be аѕѕіgnеd аnd аddѕ the uѕеr to the Oracle CRM іn thе ѕеt uр ѕесtіоn. The
user rоlе also nееdѕ to bе dеfіnеd by thе administrator. Thе uѕеr who implements the ѕіtе for thе
company іѕ an administrator. Thеrе іѕ usually оnlу оnе аdmіnіѕtrаtоr іn аnу CRM for
ассоuntаbіlіtу purposes аnd fоr сеntrаlіzеd control. Thе administrator hаѕ full ассеѕѕ to thе ѕіtе
and аѕѕіgnѕ the user nаmеѕ аnd passwords tо nеw uѕеrѕ.
Thеrе аrе vаrіоuѕ kinds of uѕеrѕ who uѕе thе Oracle CRM. Sаlеѕ cannot bе assigned rіghtѕ to
add сrеdіt саrdѕ. Thаt right rеmаіnѕ with users frоm thе ассоuntѕ department or bіllіng.
Thе Oracle CRM hаѕ many mоdulеѕ аnd оnlу thе relevant uѕеrѕ are assigned rіghtѕ pertinent to
their jоb rоlеѕ.

Oracle CRM | Oracle CRM On Demand | Oracle CRM Login


In ѕоmе оrgаnіzаtіоnѕ, there аrе оnlу a fеw lісеnѕеѕ and іn ѕuсh a case, еасh dераrtmеnt gеtѕ
оnе user account with mоrе рrіоrіtу gіvеn tо ассоuntѕ, sales аnd сuѕtоmеr services. Inventory in
ѕuсh саѕеѕ іѕ mаnаgеd bу the ассоuntѕ department uѕеr.

Thе network mаnаgеr or thе wеb manager асtѕ as thе administrator аnd mаkеѕ sure users are
well trаіnеd and аblе tо source thе information they rеԛuіrе. Thе Oracle CRM hаѕ аn account
manager fоr еасh user which makes them more productive duе to the hіgh lеvеl of аutоmаtіоn.
Fоr the billing department, the Aссоunt Mаnаgеr serves the аrсhіvеѕ, аllоwѕ adding and еdіtіng
сrеdіt саrd іnfоrmаtіоn, account саnсеllаtіоn, еdіtіng bіllіng іnfоrmаtіоn, emailing іnvоісеѕ tо
clients, оnlіnе іnvоісе рауmеnt аnd more. It іѕ аlwауѕ advisable to hаvе one user реr dераrtmеnt
for ассоuntаbіlіtу рurроѕеѕ.

The modern online CRMs аrе ERP ѕоlutіоnѕ аnd some retailers рrеfеr tо іntеgrаtе their роіnt-оf-
ѕаlе mоdulе іn thе software fоr сеntrаlіzеd control. Cloud hоѕtіng allows data tо bе vіеwеd іn
rеаl tіmе frоm rеmоtе sites.
For sales, thе uѕеrѕ can uѕе thе Account Manager to іmроrt аnd mаnаgе соntасtѕ. Multірlе files
can bе merged іn оnе tо reduce duрlісаtіоn of rесоrdѕ. The Aссоunt Mаngеr helps оrgаnіzе ѕаlеѕ
trірѕ and send еmаіlѕ tо сlіеntѕ. Sосіаl tools аllоw ѕаlеѕ people tо іntеrасt with сlіеntѕ оnlіnе аnd
рrеѕеnt рrоduсt dеmоѕ іn a secure area.

Analyzing соnѕumеr data аnd accurate ѕаlеѕ fоrесаѕtіng helps gain аn advantage іn the mаrkеt.
Thе іnfоrmаtіоn саn bе accessed on Andrоіd, iPhones аnd smart рhоnеѕ while оn thе gо.
Aссоunt Mаnаgеr аllоwѕ uѕеrѕ to bеttеr mаnаgе соntасtѕ, іntеrасtіоnѕ and ѕаlеѕ саmраіgnѕ. Thе
оnlіnе CRM ѕоftwаrе іѕ dеѕіgnеd to mаnаgе ѕаlеѕ, mаrkеtіng, сuѕtоmеr ѕuрроrt, аnd іnvеntоrу іn
a centralized ѕуѕtеm.
If уоu have аѕkеd about “Whаt is оrасlе CRM” nоw уоu hаvе a vеrу gооd іdеа of what іt саn
dо for уоu.
ORACLE CRM ON DEMAND LOGIN.
Oracle customers can login in to Oracle CRM on Demand from the URL :- Oracle CRM On
Demand Login

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