Mercedes Ross

Mercedesmross01@gmail.com
5911 Avenue B.
Rosharon, Texas 77583
713-328-9366

Objective: Seeking an Internship as an Instructional Designer within the company

utilizing effective leadership and creative design skills.

Education

B.S Human Resources Development Spring 2020

Minor Beverage Management and Marketing

Skills
 Microsoft office  Facilitation
software  Hot Schedules
 Articulate 360  Scheduling
 Adobe After Effects  Processing Payroll
 Content Development  Audits
 Story Boarding  Communication
 ADP
 Work Experience

Instructional Design Intern, Mobilelink

Sugarland, Texas July 2018-Current

 Applied adult learning principles and best practices throughout the

production process
 Created content and materials for professional online courses
 Revised and updated existing materials
 Translated project goals and objectives into a storyboard
 Effectively communicated with subject matter experts, including executives
and managers
 Utilized Articulate 360
 Ran training reports through ADP
 Assisted in new hire orientation
 Recorded and edited training videos through Adobe After Effects

Instructional Design Intern, edOpp solutions

Houston, Texas January 2018-June 2019

 Created draft screen layouts, graphics and interactions appropriate to content

through PowerPoint and Canva
 Collaborated with content developers to collect information and integrated it
into the next course draft
 Edited courses at multiple stages of development and make document
required changes
 Worked with client personnel via email, phone, and in person to collect
information needed to complete modules
 Maintained client confidentially
 Completed various training, project task project management and
administrative tasks
 Wrote and edited newsletter articles

Front of House Manager, Fish City Grill

Pearland Texas October 2018-July 2019

 Interviewed, recruited, and assisted in training for front of house staff which
included, servers, bartenders, and hosts
 Created schedules for front of house staff weekly
 Maintained a sharp focus on delivering excellent customer service and
addressing customer concerns
 Balanced drawers and petty cash receipts
 Filled out nightly and weekly budget reports
 Ran expo line during peak hours to ensure that plates came out correctly
  Created job postings for front of house openings
 Ran before shift meetings, educating staff on new additions to the menu

Training Manager, Fossil

Pearland, Texas 2013-2018

 Interviewed, recruited, and assisted in training new talent

 Maintained a sharp focus on delivering excellent customer service and
addressing customer concerns
 Created and collaborated with managers on developmental calendars for
associates
 Processed payroll for store employees
 Performed store audits daily, ensuring filed paperwork was done correctly

Scholarships/ Course work

Received athletic scholarship from Alvin community college