FINAL SEMESTER EXAMINATION

3rdSEMESTER

BATCH 10

SUBJECT CODE : HCH 1213

SUBJECT : COMMUNICATION FOR HEALTHCARE

DATE :

TIME : (2 HOURS)

MATRIX NO : _________________________________________

INSTRUCTION TO ALL CANDIDATES:

1. ANSWER ALL QUESTIONS IN THE QUESTION PAPER.

2. THIS PAPER CONTAIN FOURTY MULTIPLE CHOICE QUESTION (20) FOR
SECTION A, FOUR SHORT ESSAY (4) QUESTION IN SECTION B

DO NOT OPEN THE QUESTIONS UNTIL YOU ARE TOLD TO DO SO

This question paper consist of 10 printed pages

 SECTION A
(20 Marks)

INSTRUCTION: This section contains TWENTY (20) multiple choice questions.

Answer ALL questions in this section.

01. Communication is defined as a process of

A. interpreting the sender’s message.

B. generating a message from receiver.
C. exchanging information between the sender and receiver.
D. thinking, idea or emotion that one person sends to another.

02. What is the type of communication in which receiver has the chance of
asking question and clearing doubts:

A. One way communication

B. Two way communication
C. Non-verbal communication
D. None

03. Below are the disadvantages of written communication EXCEPT:

A. Slow movement
B. Lack of distortion
C. Lack of personal touch
D. None

04. This are several types of interpersonal communication EXCEPT:

A. Dyadic
B. Simplicity
C. Small-group
D. Public Communication

05. Non-verbal communication can be assessed by

A. Rhythm
B. Writing
C. Gestures
D. Speaking

Page 2
06. Which of the following is an example of positive communication?
A. Be ambiguous to avoid question
B. Ask your patient to repeat your instruction
C. Interrupt a patient when they do not understand
D. Inform the patient that you cannot spend more time with them

07. Which of the following example of written communication?

A. eye contact
B. Conversation
C. Radio
D. Poster

08. One of the following is a barrier to communication

A. Asking relevant question.

B. Focusing client as a whole.
C. Listening critically to what client has to say.
D. Changing a subject while client communicating.

09. These are types of barrier except:

A. Cultural
B. Emotional
C. Teacher
D. Language

10. Examples of __________ include telephone, instant message, email, face

to face communication

A. Context
B. Channel
C. Feedback
D. Non verbal message

11. Which of the following statements accurately describe how various factors
influence communication?

A. Men and women possess similar communication styles.

B. The communication process doesn’t need any supportive
environment.
C. A nurse performing a patient interview should sit as close as possible
to obtain accurate information.
D. Cultural influences a person’s word view and relationships with
surrounding environment, religion, time and others.

Page 3
12. Deafness and hearing impairment are the example of?
A. Physical barrier
B. Language barrier
C. Emotional barrier
D. Physiological barrier

13. Moving your head, eyes, and face away from the person you are talking
to is usually a sign of?

A. Lack of respect
B. Belongingness
C. Emotional barrier
D. Physiological barrier

14. Which of the following is the strategies to improve intercultural interaction:

A. Touching
B. Encourage feedback
C. social
D. Ignore

15. Listening is poor when:

A. We experience message overload

B. We experience psychological noise
C. We do not comprehend the message
D. All of the above

16 During an interview which type of questions will give the most information?

A. Short questions
B. Long questions
C. Open ended questions
D. Close ended questions

17. What is the need of supportive skills in healthcare?

A. Being understood
B. Satisfaction
C. Pride
D. To ignore people

Page 4
18. The client says to the you,” Do you think I have cancer?”. Which would be
an appropriate replay?
A. “Of course not.”
B. “You are worried about cancer?”
C. “You should ask your doctor about that.”
D. “I can’t answer that until the tests are completed.”

19. Healthcare practitioner demonstrate active listening by

A. agreeing with the client says.

B. repeating everything said by client.
C. sitting with arm folded and leg crossed.
D. attentive to a verbal and non-verbal communication.

20. Below are the example of good human body language except:

A. Make your body relax

B. Look around
C. Pay attention
D. Make eye contact

Page 5
 SECTION B
(40 Marks)

INSTRUCTION: This section contains FOUR (4) short essay questions. Answer
ALL questions in this section.

QUESTION 1

Communication is essential in Healthcare.

a. Define communication. (2 marks)

b. State TWO (2) differences between verbal and non-verbal (2 marks)

communication.

c. Give 3 example of dyadic communication (6 marks)

QUESTION 2

a. State FIVE characteristic of effective communication (5 marks)

b. Define barrier in communication (2 marks)

c. Explain about the effect of barrier of interpersonal communication (3 marks)

QUESTION 3

Please answer the following:

a. Define ethnic (2 marks)

b. List out FIVE element of message in interpersonal interaction (5 marks)

across cultural
c. What is intercultural interaction? (3 marks)

Page 6
QUESTION 4

Please answer the following:

a. Define verbal communication (2 marks)

b. List out the characteristic of effective verbal communication (4 marks)

c. State form of non-verbal communication (4 marks)

- END OF QUESTIONS -

Page 7