Job Description

Job Group: Retail Store Support Job Number: 50000362

Job Family: Operations FLSA: Nonexempt

Job Subfamily: Retail Store Partners

Job Location: United States, Canada

Job Title: barista

Job Summary and Mission

This job contributes to Starbucks success by providing legendary customer service to
all customers. This job creates the Starbucks Experience for our customers by
providing customers with prompt service, quality beverages and products, and
maintaining a clean and comfortable store environment. The incumbent is responsible
for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and
mission of Starbucks. Maintains a calm demeanor during periods of high volume or
unusual events to keep store operating to standard and to set a positive example for
the shift team.
- Anticipates customer and store needs by constantly evaluating environment and
customers for cues. Communicates information to manager so that the team can
respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and
giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner
morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes
first attitude and connecting with the customer. Discovers and responds to customer
needs.
- Follows Starbucks operational policies and procedures, including those for cash
handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and
product as needed.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all
customers by adhering to all recipe and presentation standards. Follows health, safety
and sanitation guidelines for all products.

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- Recognizes and reinforces individual and team accomplishments by using existing
organizational methods.

Summary of Experience
- No previous experience required

Required Knowledge, Skills and Abilities

- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request
clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships

Core Competencies
Customer Focus
- Delivers legendary service that meets and exceeds all customers' expectations
Ethics and Integrity
- Adheres to Starbucks values, beliefs and principles during good and bad times
Composure
- Remains calm, maintains perspective and responds in a professional manner when
faced with tough situations
Personal Learning
- Takes personal responsibility for the continuous learning of new knowledge, skills and
experiences
Dealing with Ambiguity
- Able to successfully function during times of uncertainty and changing priorities
Decision-Making
- Makes timely and quality decisions based on a mixture of analysis, wisdom,
experience and judgment
Interpersonal Savvy
- Builds effective relationships with all people; up, down and sideways, inside and
outside of Starbucks
Results Oriented
- Gets results and achieves goals

Physical Requirements
Proficiency Ratings Legend
O = Occasional (up to 25% of time)
F = Frequent (26%-74% of time)
C = Constant (75% or more of time)
Requirement Proficiency
- Bending/Twisting: Continual,intermittent flexing or rotation of the wrist(s) and spine. F
- Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders. O - up to 40 lbs

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- Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using
O
feet and legs, and hands and arms.
C - Bar
- Computer: Usage or other special equipment operated. equipment/POS
Register
- Handling: Seizing, holding, grasping, turning, or otherwise performing precision work C - Around bar
with hand or hands. area
- Hearing: Receiving detailed information through oral communication. C
- Kneeling: Bending legs at knees to come to rest on knee(s). F
- Lifting: Raising or lowering an object from one level to another using hands, arms and
O - up to 40 lbs
shoulders, back and legs.
- Pushing/Pulling: Exerting force upon an object so that the object moves away from or
O - up to 40 lbs
toward the force.
C - Around bar
- Reaching: Extending hand(s) and arm(s) in any direction.
area
- Sitting: Remaining in the normal seated position. O
- Standing/Walking: Remaining on one's feet in an upright position at a workstation or C - Up to 90% of
moving about a work area. the time
- Stooping: Bending body downward and forward by bending spine at the wais F
- Talking: Expressing or exchanging ideas by means of the spoken word. C
- Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities
O
in intensity or quality of flavors and/or odors.
- Vision: Clarity of vision at near and/or far distances. C
All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance
with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared
with individuals outside of the company without the written permission of the director Compensation,
Starbucks Coffee Company.

Job Description Effective Date: 05/25/2006