Beruflich Dokumente
Kultur Dokumente
SKL 2014
21-23. Menentukan pikiran utama paragraf/gambaran umum atau informasi tertentu/informasi
rinci/informasi tersirat atau makna kata/frasa dalam : surat/memo/pesan/e-mail bersifat bisnis.
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on March 7. I received the
order on March 12. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it
and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already
went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me
having two pairs of the same cleats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years
and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 999 –
5555.
Sincerely,
Signature
Ken Thomas
21. What kind of letter above ?
A. Letter of application C. Letter of inquiry
B. Letter of order D. Letter of complaint
23. I have been a satisfied of your company for many years and this is the first time I have encountered a
problem.
The underlined word can be replaced by . . . .
A. Brought B. Spoken C. Met D. Told
SKL 2014
24 - 25. Menentukan pikiran utama paragraf/gambaran umum atau informasi tertentu/informasi
rinci/informasi tersirat atau makna kata/frasa dari deskripsi perusahaan/profil perusahaan.
SKL 2014
27 - 29. Menentukan pikiran utama paragraf/gambaran umum atau informasi tertentu/informasi
rinci/informasi tersirat atau makna kata/frasa pada deskripsi pekerjaan seseorang di waktu
lampau/job descriptions.
FRANCISCO PIRES
Personal Details
Full Name : PIRES, FRANCISCO Manuel Prego de Ochoa e Azevedo
Nationality : Portuguese (born in Lourenzo Marques, Mozambique)
DOB : 17:12:82
Marital Status : Married
Address : Rua Augusto Gil, 41 – 4460 – 211 Senhora de Hora, Porto, Portugal
Professional Career
1. Head of Public and Building Services at the Casa da Musica Concert Hall (Porto)
September 2011 – present Coordinating and Managing the contracts and activities of the outsourcing
companies. Also responsible for the catering and parking at The Casa da Musica.
2. Production and Operational Director of the Casa da Musica Concert Hall (Porto)
April 2009 – August 2010 Coordinating the Production Team (stage, light and sound technicians) and
the production of Casa da Musica events (Pop, Rock, Jazz, World Music, Classical and Contemporary
Music Performances – educational workshops – exhibitions and multimedia installations –
conferences- receptions, etc.)
3. Production Director and General Coordinator of the Casa da Musica Concert Hall Project
2006 - 2009 Oversight and Execution of all building specifications and the launch of the architectural
programme
SKL 2014
30 – 32 .Menentukan pikiran utama paragraf/gambaran umum atau informasi rinci/informasi tersirat, atau
makna kata/frasa dalam sebuah teks procedure dalam bentuk a.l. manual/ resep/
petunjuk/instruksi atau iklan.