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Business Process Automation
Mapping eCommerce Processes
Automated order processing provides you with the opportunity to automatically capture, track
and ship customer sales orders. Codeless Platforms customisable integration and automation
capabilities enable you to automate the delivery of eCommerce activity between your web shop,
courier service and your in-house business software.
The following documentation provides you with a common order management process that has
Top Level
beenProcess: Typical
automated to remove manualeCommerce Process
administration and reduce hidden orderFlow
processing costs.
The process example can be used as a starting point to planning your order processing
automation requirements to meet your exact business requirements. Key areas and sub-
processes
The process below identifies covered
the in thiswithin
key stages process
a model
commoninclude:
eCommerce integration solution. Each step within the process will
have its own series of subprocesses (+) which can be customised to meet your exact business requirements.
• Receiving orders from your eCommerce system
• Processing order information
• Shipping
Diagram: Overview of a typical eCommerce process flow
Process
Orders
At the top level of an eCommerce integration process the following can be easily identified:
• Order details, including customer information, payment details and transaction IDs, are automatically entered
into your business software and an order confirmation notification is provided to the customer
• Order is placed for fulfilment with an automated dispatch notification created and distributed to the customer
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Business Process Automation
Mapping eCommerce Processes
This process enables you to synchronise orders from your eCommerce system and automatically place them into your business
software (ERP/CRM etc.). If required, orders can be pulled on a timed or scheduled basis e.g. every 15 minutes.
Diagram: Automatically receiving orders from an eCommerce system and placing into business software
Receive orders
Enter Order
Good
Information
Receive Check order
order integrity
Issue
Resolved Enter
Bad Resolve personnel
issue information
Send
response
bad order
Personnel
information
available
• Sales order data is automatically checked for a correlation with your business rules e.g. full address, invalid characters etc.
• Order and customer details are then automatically placed into your business software
• An email is then automatically sent to the customer confirming their order placement
• In the event that relevant information is missing the customer may need to be contacted to resolve the issue
• Any customer contact details obtained are automatically entered into the database for re-marketing purposes
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Business Process Automation
Mapping eCommerce Processes
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Business Process Automation
Mapping eCommerce Processes
Once the order integrity process has been completed the sales order is automatically passed on to the warehouse for processing.
Customer
Database Picking list
All products
available
Check order
Create
against picking Yes
picking list
criteria
Pick & pack
No products
Partial
shipment Yes
Picking list
criteria
Pick & pack
exception
• Order is automatically checked against pick list criteria e.g. stock availability, item location in warehouse etc.
• Depending on your business rules, if multiple items are included in the sales order, and not all products are in stock, orders
can be part shipped as they become available. In this instance a notification will be automatically sent to the customer
• If products are in stock and available, the order is picked and packed
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Business Process Automation
Mapping eCommerce Processes
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Business Process Automation
Mapping eCommerce Processes
Once the order has been picked it is now ready to be placed with a courier for fulfilment.
Ship Products
Shipping
Rules
• Package data, such as weight, size and destination, is entered into your courier provider system
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Business Process Automation
Mapping eCommerce Processes
• Customer portal
Notes
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More Information
For further information, please don’t hesitate to contact us at Codeless Platforms via the following;
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Business Process Automation
Mapping eCommerce Processes
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Head Office:
Codeless Platforms
Suite 1 & 2 Bourne Gate
25 Bourne Valley Road
Poole
BH12 1DY
United Kingdom
Trademarks
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