27/3/2019 AVA Chat Transcript PRINT output

23:34:48
Ava (Virtual Agent):
I am working on your request....
23:34:53
Ava (Virtual Agent):
Additional_Assistance
23:34:57
Ava (Virtual Agent):
Help is available in a variety of ways:

Support Forums
Support Help Pages
Frequently Asked Questions

23:34:58
Take me there...
23:34:58
Ava (Virtual Agent):
Did you find what you're looking for? Yes | No
23:35:07
You:
No
23:35:07
Ava (Virtual Agent):
Ok.. I can Search for Technical Solutions or connect you with a Live Agent.
23:35:23
You:
Live Agent
23:35:23
Ava (Virtual Agent):
Getting a live chat agent...
23:35:24
Richard Sebastian has entered.
23:35:24
Ava (Virtual Agent):
...
23:35:25
Richard Sebastian:
23:35:31
Richard Sebastian:
Hello, my name is Richard Sebastian and I will be assisting you today.
23:35:43
Richard Sebastian:
Good day Wahyu.
23:36:12
Richard Sebastian:
How are you today?
23:36:12
Sent at 23:36:12.
23:38:59
You:
fine thank you, i hope you fine too,Richard, i just for asking when i sent email to 'apssalesqapac@avaya.com'
550 #5.1.0 Address rejected
23:39:01
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27/3/2019 AVA Chat Transcript PRINT output

Sent at 23:39:01.
23:40:00
Richard Sebastian:
Please try on this apssalesquote@avaya.com
23:40:01
Sent at 23:40:01.
23:40:33
Richard Sebastian:
It should sent an email.
23:40:34
Richard Sebastian:
APS SERVICES QUOTE APAC apsserviceapac@avaya.com

APS SERVICES QUOTE EU apsservicesqeu@avaya.com

APS SERVICES QUOTE GGM apsserviceqggm@avaya.com

APS SERVICES QUOTE US apsservicesqus@avaya.com

23:40:35
Sent at 23:40:35.
23:41:13
Richard Sebastian:
Is there anything else I can help you with today?
23:41:13
Sent at 23:41:13.
23:44:26
You:
okn thak you very much Richard for helping me
23:44:29
You:
see you
23:44:37
Richard Sebastian:
No worries. Just feel free to contact us again anytime.
23:44:40
Richard Sebastian:
Have a great day ahead
23:44:42
Richard Sebastian:
Bye for now.
23:44:55
You:
nye
23:45:15
You:
ups typo .. bye
23:45:18
Richard Sebastian:
:)
23:45:27
Richard Sebastian has left.
23:45:38
Ava (Virtual Agent):

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27/3/2019 AVA Chat Transcript PRINT output

All Live Agents have left, your chat may be reassigned. You can request a Live Agent, or fill out the Survey and
end the chat.

https://avaya.conversive.com/avaya/chat.aspx?emailAddress=wahyu@hpkom.com&firstName=Wahyu&lastName=Wijanarko&companyName=PT Har… 3/3