Network & Technology Introduction Part 2

Network & Technology Introduction
Part 2 (2016)
Leo-Geert van den Berg

Ziggo, December 2016
Content
1. Network & Technology high over
2. Access & Transport
3. Network Services
4. Integration Ziggo/ UPC (VC)
2
Main Focus Deck
CEO
Finance
Customers
Corporate Strategy & Network &
Legal HR Operations Commercial B2B
Affairs Integration Technology
(& IT)
Network & Technology
Architecture &
Technology Trends
Management
Assistent
Business
Management &
Planning
Construction
Network Access & Core
&
Services Transport Operations
Maintenance
3
Architecture | Operating Model Network & Technology
Value chain driven by design, build and run the Network. Supported by Business
Management & Planning and Architecture & Technology Trends.
Business Management & Planning
Design Build Run

Architec
ture &
Techno-
logy
Trends
Access
Monito-
& Network New Con- E2E
B2B ring & 2nd Line
Trans- Services Build struction Service
1st Line
port
4
Facts and en numbers network*
2 66 594
Master Regional Locale
head-ends Center Center
(super hub) (hubs)
12.031 38.500 km 70.000

Street cabinets Fiber cable Group
(optical amplifiers
Nodes)
370.000 410.000 7,1M

Finla km House
amplifiers coax cable Connections
* Based on numbers Q2 2016

5
Network & Technology designs, builds and manages the technology
behind the services of Ziggo at optimum cost.
Architecture Engineering Construction B2B Operations BM&P
& & Networks
Technology Maintenance
Trends
Core businesses
Technical responsible for the performance (quality and availability) of the network / services of Ziggo.
To extend the network to meet the increasing demand for capacity.
Controlled implementation of change and innovation within the existing network.
New connections to realize the benefit of the residential and B2B market.
256 million in investments per year 640 employees
6
70.000
The coaxial cable causes an
group
natural reduction of the signal over
amplifiers
distance, also called attenuation.
Attenuation is compensated by use
Hoe brengen wij diensten naar de klant?
The two super headends ensure Conversion from optical to of group amplifiers
the supply of R / TV signal. electrical signals (telepower
added)
From here transport will take
place by coaxial cable. 370.000
From the group amplifier, the
final
coaxial cable goes to the final
amplifiers
amplifiers.
In a Regional Centre R / TV signals

are converted from MPEG code to
QAM modulation for digital
programs and PAL-B modulation for
analog TV programs and FM analog 370.000
radio programs. final
Then the cable runs to the house.
amplifiers
In an LC / HUB internet and 38.500 km

telephony signals are added for glasvezel
relevant neighborhood
kabel
7
Very important
Important
Key project N&T 2017 End date further into future
8
Content
3. Network Services
9
Access & Transport
Architecture &
Technology Trends
Management
Assistent
Business Management &
Planning
Network Access & Construction & Core

Services Transport Maintenance Operations
10
Access & Transport
Departments & Scope
VP Network & Technology

MT Access & Transport
Ingmar Herberts
Entertainment
Data and RTV Network & transport Engineering
Voice
B2B
John Louwerse
HFC Architecture & Engineering
Jelle Duisterhout
Access Engineering
Director Access & Transport Gerwald Harmsen
Arjan Eeken Sites Electrical & Security

Access & Transport Sites Colling & Support
Gerard van Eijndhoven
Connectivity & Wifi

Antina Keizer
René Albers
Secretary
Capacity Planning
11
Capacity Planning
Business as Usual
Naam Rene Albers

Afdeling Capacity Planning
Datum November 14th 2016
Context Capacity Planning
Strategic, Tactical & Operational
 End-to-end monitoring of capacity

improves efficiency
• Marketing Roadmap
 Capacityplanning takes place on • Stability

diferent levels
In cooperation with Ziggo Startegy
Strategic • Capacity Planning
• Innovation
we define the use of transportsteams
that we us for the different services.
 By combining the mid-term capacity • Efficient use of capacity
planning of the platforms we
optimise the cost of
Tactical • Overview over all platforms
• budget/network/planning
(combined)capacity.
Transport • Day tot day monitoring of
CMTS capacity on the platforms
VOD
Telephony
Operational • Trend analysis
• Expansion per platform
• Report to platform owners
 Day tot day capacity monitoring of
the platforms, sectors, nodes etc.
 We provide Capacity reports to
different departments and Business
customers (Voice/Internet/Video/…)
13
Context Capacity Planning
Capacity growth till 2022
Yearly Downstream growth-figure over the last 2 years and prognoses till 2022
14
TEAM Capacity Planning
Why we exist
WE are RESPONSIBLE for
- For the availability, continuity and quality of capacity of the Ziggo-products

(Residential/UPC-B).
WHAT we DO
- Cooperation with responsible departments in order to achieve an integral Capacity

plan and monitoring the Capacity on all platforms
HOW we DO it
- Relationships with our stakeholders are based on shared objectives

- We perform like Ziggo’s brand strategy: Simple, open and human
- We advertise our expertise and take on challenges that will serve Ziggo
15
Operating Model
Technologiep
Operational
Excellence
besturing
Innovatie
CTO BM
forecast
BM CTO
lan CTO
Budget
kaders
CAPEX
Sales
IPPO
CTO
CTO
Opdrachtgever CTO Project Opdrachtnemer

Management
Platform
opdracht PMO PMO
Acces programmamanager
• Lifecycle, performance,
verbetering correcties
Platform
Backbone opdracht ja
Extra
• Lifecycle, performance, Deelprojecten
besturing •
verbetering correcties Aansturing Bouw
nodig in •
Platform vorm van • Resourceaanvragen
Capacity Mng Voice opdracht
programma
engineering • Lifecycle, performance, manager
verbetering correcties Product-
Platform bouw
opdracht Oplevering
• Identificeren HFC
Nee
capaciteitsbehoefte • Lifecycle, performance,
• Integraal verbetering correcties
Capaciteitsplan Platform Business
opdracht Construction Leverstraat
• Aanvraag totaalbudget Video Support
• Lifecycle, performance, Partners
verbetering correcties • Aanmaken
Transport opdracht project in
CP/ERP • Executie en
• Lifecycle, performance, • Regelen oplevering
verbetering correcties resources, ook
Core opdracht Engineering,
Provisioning
• Lifecycle, performance, • Scoping en pre
verbetering correcties engineering
Operations
Voortgang en Project
Engineersafdelingen Oplevering naar OG CM Opdrachtnemer Field Operations
16
Interfaces
17
Responsibilities, activities & focus 2017
Responsibilities, activity & focus
1. Ziggo-Vodafone Network-Integration
• Organisation
• Integration Capacity plans/dashboards/reports
• Value Creation targets
• Support employees
2. Monitoring/Reporting of all our services

• Proactive and active monitoring/reporting of all capacity-platforms
• E2E Monthly Capacity dashboard
3. Clarification definition Services/KPI’s

• Internet, Video, Voice, B2B
4. Innovation with focus on

• CCAP
• Docsis 3.1
• Horizon/SmartRec/EOS
• Carrier Ethernet
• B2B-products
5. Forecasting-process
• Forecast-process Ziggo
18
HFC Architecture & Engineering
HFC Network, Cape Horn and Pro Active Maintenance (BUA)
Naam John Louwerse

Afdeling HFC Architecture & Engineering
HFC network
Logical structure
20
20
HFC network
With key numbers
fUPC Homes Passed fZiggo
FRL: 193K NN: 850K
WN: 450K
FVL: 127K
NH: 786K
WZ: 1400K
GLD: 781K
ZH: 681K ZN: 900K
BRB: 325K
ZZ: 700K
Coax Coax Coax

Fiber
Fiber
Super Hubs Hubs and Fiber Nodes Group End Homes Docsis
ZIGGO
and Regional Local Centres Amplifiers Amplifiers Passed devices

Centres
49 584 19,1K 70K 365 K 7.1 M 4,7 M
In 12.2K cabinets
21
HFC network
Assigning bandwidth to services (FDM)
In total 92 8MHz slots can be assigned to a specific service.

Currently fUPC: 30PAL, 40DTV, 6VOD and 16HSD.
22
HFC network
Architecture steps
Centralized narrowcast configuration
DTV linear 862MHz 862MHz

ATV BC
FM analogue analogue
DATA 862MHz
VOD NC
voice analogue
De-centralized narrowcast configuration
DTV linear 862MHz 862MHz

ATV BC
FM analogue analogue
DATA
NC VOD
IP (digital) EQ voice
De-centralized configuration with full-band generation at hub
1218MHz
analogue
DTV linear
VOD
BC+ NC DATA
IP (digital) EQ voice
23
Cape Horn
Summary
 Cape Horn prepares for Docsis 3.1 replacing all passive and active HFC equipment in the
network and introducing a new level flow
 Cape Horn is Ziggo’s main HFC program, delivering multiple goals including more short
term goals like network stability and quality replacing EOL equipment and reducing calls
and truckrolls (currently approx. 25-30% in the targeted area’s ) but also more long term
goals like tomorrows capacity needs.
 With multiple scenarios on downstream capacity the upstream capacity will become Ziggo’s
first real bottleneck when going to higher product definitions.
 Upstream peek speeds of 100Mbps require OFDM TDM on a 65MHz network and upstream
peek speeds of 200Mbps require a bigger (then 65MHz) upstream spectrum.
 Ziggo’s upstream speed roadmap states a 200Mbps product in 2021.

 To enable the product roadmap the Cape Horn spectrum upgrade program needs to
complete the upgrade to a 204MHz upstream network by 2020.
24
Cape Horn
Frequency spectrum
‘70 I FM III
‘80 I FM III IV / V
Max speed: 40Mbps
‘90 - today R FM III Hyper IV / V
50/65 - 85 862
Cape Horn (start)

R FM Expansion
1218
Cape Horn (final)

R Expansion
204 - 258 1218
25
Pro Active Maintenance
Maintenance
Corrective Maintenance
Customer service effecting issues
Daily planning base
Pro-active Maintenance (Headroom)

Non-customer service effecting issues
Improving area’s with reduced performance before it impacts customers
Create performance / stability to increase capacity
Aims to reduce (over time) corrective maintenance
Necessary to keep performance levels at an acceptable standard non–Cape Horn area’s
Weekly- monthly planning base
Preventive Maintenance
Periodic checking and re-aligning of the optical network
Non-customer effecting
Yearly planning base
26
Key maintenance definitions
27
Creation of performance resilience
operation
Performance
Design
Normal
specs
“Headroo
m”
Proactive
Not
service
Proactive:
impact yet
preventing
impact
Ops spec 2
Service
Corrective
Corrective:
impact
fixing impact
Considere
d “Out of
service”
Time
Proactive maintenance:
• Keeps the network healthy by creating performance resilience: “headroom”
• Keeping/bringing back the performance at the level “as designed”
• Enabling the highest possible capacity and avoiding/limiting corrective maintenance
events 28
Simplified (maintenance) org
1 pool of
technicians
PAD-desk
NOC
29
Proactive Maintenance process
• Goal: preventing servicer impact because of HFC performance degradation

• Focus: HFC degradation, no/not significant service impact
• Process: Event based, weekly analyses and fix cycle
• Planning: Filtering and setting priorities aligned within Framework
• Bringing performance back to capable level (“as build”)
High level process Key performance indicators:

– Upstream SNR (64QAM)
Hotspot
Trouble – %Alarms per Home Passed
Performance filters &
shootin
Evaluati – %(S)DMH
analyses prioritie on
g & Fix
s Key statistics, per week
(fUPC):
Cost To Serve
– Analyzing 5000 alarms and
Trends and hotspots
Capacity upgrades 35000 upstream interfaces
Kaap Hoorn
Known issues – Resulting in 90 hotspots
– Solved by 20 technicians
– Managed by 1.5 FTE
30
Examples of headroom fixes in the field
31
Content
3. Network Services
32
Network Services
Architecture &
Technology Trends
Management
Assistant
Business Management &
Planning
Network Access & Construction & Core

Services Transport Maintenance Operations
33
Mission & Scope
Characteristics and drivers for a successful Network Services
Verantwoordelijk voor de engineering, levering, stabiliteit en capaciteits planning van alle diensten en platformen die
klant georiënteerd zijn (i.e. Set-Top-boxen, Video, apps, in-home)
Harmoniseren van bestaande platformen en verbeteren van de algemene kwaliteit in parallel met het succesvol
implementeren van een aantal belangrijke roadmap initiatieven in nauwe samenwerking met Liberty Global en
Marketing, Products & Innovation (MPI)
Director Network
Services
Manager Video Manager In Home Manager Voice Manager Manager Manager Test
Manager Apps
Engineering Engineering Engineering B2B Network Systems Facilities
B2B Solution
Master Engineer Master Engineer Master Engineer Master Engineer Master Engineer
Architect
Technical
Expert Engineer Expert Engineer Expert Engineer Expert Engineer Expert Engineer
Delivery Manager
B2B Service &

Engineer Engineer Engineer Engineer Performance Engineer
Manager
34
Video
Business as Usual
Naam Marc Miessen

Afdeling Video Engineering
Video
Broadcast digital & analogue
National headend
IP core
7 regional 28 regional
headends headends
Former UPC-footprint Former Ziggo-footprint
D4A 100% HD Legacy STB SD/HD CI
Pace, Cisco, Humax, Samsung, Cisco 1 mln
Thomson 1 mln 2 mln
1 mln 36
Video
DTV essentials
• DTV diensten:
- SD kanalen, MPEG2 encodering, circa 6 Mbps, #180 live
- HD kanalen, MPEG4 encodering, circa 12 Mbps, #55 live
- Radio, EPG, CPE software, Apps zoals rode knop, etc.
• Technisch:
- 39 landelijke transportstromen QAM256 = 40 x 50 Mbps = 2 Gbps DTV naar elk huis
- regionale omroepen: TV West, RTV Utrecht etc. in landelijke transportstromen
- 1 locale transportstroom met locale omroepen: TV Ridderkerk, Ermelo etc.
- 35 regionale rasters: vaste homing frequentie, DTV is vulmiddel rond analoog
- variatie in bronsignalen vereist transrating om overflow in TS te voorkomen
- Statmux van HD kanalen bespaart bandbreedte en geeft goede kwaliteit “5x12=50”
• Interferentie:
- steeds meer “stoorzenders” in de ether
- oplossing meestal in huis (bekabeling, splitters, etc), optimalisering = impact beperking
37
Video
Lineair TV service implementation
38
Video
Video on Demand & Replay
Back Office Horizon & D4A
Back Office
Ziggo Legacy
CDN
8 regional
B1 pumps
QAMs QAMs

D4A 100% HD Legacy STB SD/HD CI
Pace, Cisco, Thomson Humax, Samsung, Cisco 120k
1 mln 1 mln
1 mln 39
Video
CDN CBR playout (actuals hidden)
40
Video
OTT
- 90
channels
- HD/SD
- SVOD
- Replay
TV Française
IOS, Android, (Windows, HTML5)
2 mln downloads
100k concurrent streams in peak 41
Voice
Business as Usual
Naam Henk Tromp

Afdeling Voice Engineering
Fixed Voice Network
Topology
High level network topology nZiggo / combined fUPC and fZiggo
43
Fixed Voice Network
Topology
Network topology fZiggo
Ziggo Telecom Application Cloud (Z-TAC)
Managmnt
Site 1 Site 2 SIP NNI

Network-
SIP-I
SIP/SIP-I
SS7/MAP
SIGTRAN
H.248
OSS BSS EMS OSS BSS EMS ENUM/
Redirect Query
SDH / IP Backbone
Wholesale
Transit/
ZIPX A-net PRI PSTN A-net PSTN B-net ZIPX B-net PRI
Media Gateway
PRI GW C7 GW C7 GW PRI GW
Multimedia Core Network
SIP STP hiS700 STP SIP

REDIRECT REDIRECT
NetNumber IP STP IP STP NetNumber

(MCN)
CRS CRS
Transit SBC Transit SBC

HiE9200 HiE9200
IBCF IBCF
Service Application Layer
(SAL)
Transcoder TAS / AS TAS / AS NGIN / AS/ V-mail C20 NSN Transcoder TAS / AS TAS / AS NGIN / AS/ V-mail NSN TDM TDM
PortaOne Broadworks SCP / MRF PortaOne Broadworks SCP / MRF
Access SBC Access SBC

P-CSCF P-CSCF
Oracle (ex-
AmcePacket)
Site 1 Site 2 TDM Sites
RAN RAN
Fibre CMTS
Fibre
CMTS
HFC
Acces
IP CPE HFC IP CPE
eMTA eMTA
ISDN eMTA ISDN eMTA
POTS POTS
BAPP BAPP
44
Fixed Voice Network
Topology
Network topology fUPC
45
Fixed Voice Network
Capacity available (and used) and how it can be increased
fZiggo
46
Fixed Voice Network
Capacity available (and used) and how it can be increased
fUPC
47
Fixed Voice Network
Redundancy
 All Network elements are local redundant/High Available.

 fZiggo switches and SBC clusters are also geo-redundant
 No critical Single-Points-of-Failure within the core voice network
48
Content
3. Network Services
49
Value Creation
Overview
Key Initiatives Short description
FTE savings & Business Improvement by consolidation 3 NOC’s into one.

N&T02 NOC Consolidation
FTE savings & Business Improvement by moving BHP lab to LG and implementing best practices for lab testing.
N&T03 Lab Test & Certification
FTE savings & Business Improvement due to one central mobile core and migrating employees and customers.
N&T04 Mobile
Business Improvement due to interconnection and phase out NSN contract. Migration of Voice platforms.
N&T05 Other (B2B) Voice
N&T06 Single UI vendor Business Improvement due to reducing cost by having one single user interface development stream.
N&T07 DTV Harmonization Business Improvement by integrate Ziggo’s Acquisition, Video back-end and Streaming platforms into Liberty’s,
Construction FTE savings & Business Improvement due harmonization of all build activities.
N&T08 organization & process
CMTS Capacity Business Improvement by future proof its broadband infrastructure and manage capacity more efficient.
N&T09 Alignment
Business Improvement through interconnect between networks will save annual transit costs.
N&T10 Aorta Interconnect
FTE Reduction Network FTE savings due to harmonizing two companies into one and thereby reaching synergies in FTE’s.
N&T11 & Technology
Procurement savings leverage higher volumes of HFC and CMTS activities. Create better conditions with vendors
N&T12 Procurement
(Procurement) savings apart from the already existing VC’s

N&T13 Other Value Creation
Total N&T
50
Value Creation Network & Technology
2015/16 Overview (1/3) Update: 2016-10-01
Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016
2015 VC Target: 0,8M CAPEX, 1,9M OPEX 2016 VC Target: 2,7M CAPEX, 3,0M OPEX
N&T-01|
Consolidate Security Transition Plan
Security (Dependent on Security Transition Plan made by Finance and LGI Security)
Functions
People Synergies People Synergies
Phase 3
Expertdesk -> USMS
N&T-02 | Ticketing Ticketing
NOC USMS interface USMS
HFC Docsis Monitoring
Consolidation implemented Phase 3
SAM Dataminer Consolidation
First delivery
Spectrum
Netcool -> Spectrum
People Synergies – SAM implementation after Q1 2017
NT03 |
Lab Test & Lab UTR to Kabelweg
Certification Labs requirements ready for Labs RWK/Limmel to
Kabelweg Kabelweg
People Synergies People Synergies
NT04 |
Re-use Core Network
Mobile
Decision for hard Hard migration Teleena on hold till end
migration 2017
People Synergies
Migrate Ziggo Employees Migrate UPC Employees
Migrate ES/ZN Employees
RBD Milestone VC Milestone RM 2015 VC Milestone (line) VC Milestone RM 2016 = Saving at risk = Savings fully achieved
51
2015/16 Overview (2/3) Update : 2016-10-01
Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016
VC151: SIP on BroadWorks

N&T-05 | (new modem – CPE saving)
Other (B2B) Voice NGV: phase-out VC 153: Direct NGV: Phase NGV: VC153: SIP
Class 5 connectivity phase-out -out phase-out interconnect
Voice fZiggo/ Class 4 Bapp Class 4 fUPC/KPN
fUPC HIS HiE
N&T-06 |
Single UI vendor
Phase-out fZiggo TV app Termination Cisco contract for fZiggo CPE
N&T-07 |
DTV B1 Streamer replacement PoC Alcatel Lucent Terminate licences
Harmonization Multiplexing harmonization
Phase out Media gateway
Network IP capacity 107
Harmonization increase
Phase-out Sataboys
N&T-08 |
Construction
organization and Connect phase 3
Connect phase 1
process and 2 People Synergies
N&T-09 |
CMTS Capacity
Alignment KPI’s on CMTS Capacity
downstream Alignment KPI’s
Sam Knows box replacement
52
2015/16 Overview (3/3) Update : 2016-10-01
Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016
NT10|
Aorta Capacity Ziggo transit Implemen Start cancel transit Cancel transit
Interconnect Upgrade contracts t contracts contracts
Plans information capacity (incl (incl
upgrades decommissioning) decommissioning)
Roll out NA4 takes 2,5 year’s – no consequence for saving
NT11|
FTE Reduction
Network &
Technology People Synergies People Synergies
NT12|
Procurement Contracted Labour
CMTS Pricebook Harmonization Leverage higher volume HFC
Continuous Procurement Savings Continuous Procurement Savings
53

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Network & Technology Introduction

Leo-Geert van den Berg

1. Network & Technology high over

2. Access & Transport

4. Integration Ziggo/ UPC (VC)