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SPS - Replace a 1U standby power supply (SPS)

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Document ID - 1439313650004

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Content Creation Date August 11, 2015
EMC® VNX® Series

Replacing a 1U standby power supply

November, 2014

This document describes how to replace an EMC® VNX® Series 1U standby power supply
(SPS).

Note

Do not completely remove assembly- or enclosure-level hardware from the system or rack
unless specifically directed. Figures in this procedure depict hardware completely removed
to increase their clarity.

For additional details on the locations of orderable parts, and their part number labels,
refer to the parts location guide for your specific VNX model. EMC posts and maintains
parts location guides online on the Related Documents section of https://
MyDocs.emc.com/VNX. On the Related Documents page, under the VNX Hardware Parts
heading, click on the desired guide.
Topics include:
l Handling replaceable units........................................................................................ 2
l Summary of tasks for replacing a 1U SPS................................................................... 3
l Disabling Connect Home and email notifications....................................................... 4
l Checking the system for faulted hardware..................................................................5
l Shutting down power and removing the cables.......................................................... 6
l Removing the SPS front bezel.....................................................................................6
l Removing the front plate............................................................................................ 7
l Removing a standby power supply............................................................................. 8
l Installing a standby power supply.............................................................................. 9
l Reconnecting cables and powering up the SPS.......................................................... 9
l Installing the front plate...........................................................................................10
l Installing the SPS front bezel................................................................................... 11
l Verifying the operation of a new or replacement part with Unisphere........................12
l Checking the system for faulted hardware................................................................12
l Enabling ConnectHome and email notifications....................................................... 13
l Returning the failed part.......................................................................................... 14
Handling replaceable units
This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit. The
procedures in this section apply to replaceable unit handling during hardware upgrades
as well as during general replacement.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits.
Read and understand the following instructions:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.
l Gather the ESD kit and all other materials before servicing any units.
l After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.
l Use the ESD kit when handling any units.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 2
l Use the ESD wristband that is supplied with the server.
l To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal
on the cabinet or enclosure, and then put the wristband around your wrist with the
metal button against your skin.

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.

CAUTION

These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.
l Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.
l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the enclosure, and at the same time, pick up the unit while it is still
sealed in the antistatic bag. Once you have done this, do not move around the room
or touch other furnishings, personnel, or surfaces until you have installed the unit
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.

2
 Replacing a 1U standby power supply

l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.

Removing, installing, or storing CRUs

Use the following precautions when removing, handling, or storing CRUs:
l Do not remove a faulty CRU from the cabinet until you have the replacement
available.
l Handle a CRU only when wearing an ESD wristband (strap).
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
l Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.
l Never use excessive force to remove or install a CRU. Take time to read the
instructions carefully.

CAUTION

For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l Store a CRU in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you
need to return the CRU.

CAUTION

A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.

CAUTION

Some CRUs have the majority of their weight in the rear of the component. Ensure that
the back end of the CRU is supported while installing or removing it. Dropping a CRU
could result in personal injury or damage to the equipment.

Summary of tasks for replacing a 1U SPS

To replace an SPS you must complete the tasks below in the order in which they appear.
This document provides instructions for completing each task.
1. Disabling notifications.
2. Identify the faulted SPS.
3. Shut down the failed SPS and remove all cables.
4. Unlock and remove the bezel.
5. Remove the front plate.
6. Remove the failed SPS.
7. Install the replacement SPS.

Removing, installing, or storing CRUs 3

 8. Reconnect cables and power up the replacement SPS.
9. Reinstall the front plate.
10. Reinstall and lock the bezel.
11. Verify the operation of the replacement SPS.
12. Check the system status.
13. Enabling notifications.
14. Return the failed part.

Disabling Connect Home and email notifications

Use the following steps to disable Connect Home and email notification.

Opening a serial connection with CS 0

Procedure
1. At the rear of the cabinet, connect the null modem cable from the serial port on the
management console to the serial port on the primary Control Station (Figure 1 on
page 4).
Figure 1 Control station serial connection

Serial port

2. Open a terminal emulation program (For example, HyperTerminal or PuTTy) and use
the following settings to create a serial connection to CS 0:
l Bits per second: 19200
l Data bits: 8
l Parity: None
l Stop bits: 1
l Flow control: None
l Emulation: Auto Detect
l Telnet terminal ID: ANSI

3. Login as nasadmin.
4. Become the root user:
$ su root
Password:

4
 Replacing a 1U standby power supply

Disable Connect Home and email notification

Use the open console session to disable Connect Home:
Procedure
1. As the root user, disable Connect Home:
# /nas/sbin/nas_connecthome -service stop

2. Disable the email notification service:

# /nas/bin/nas_emailuser -modify -enabled no

3. Verify that the email notification service has stopped (is not enabled):
# /nas/bin/nas_emailuser -info

Results
Connect Home and email notifications are now disabled. After completing the procedure,
be sure to enable Connect Home and email notifications.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC® Unisphere™ and check for any faulted hardware
components in the storage system.
Procedure
1. Start Unisphere for the storage system by entering the primary Control Station IP
address in a browser window.
2. In the system drop-down list on the menu bar, select the system in which you may
have a faulted hardware component.
3. Select System > Hardware > Storage Hardware.
4. Check for any faulted storage hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Disable Connect Home and email notification 5

Shutting down power and removing the cables
Before you begin
Identify the faulted SPS by its amber LED.
Procedure
1. Shut down power on the SPS that you are replacing by pressing the left side of the
SPS power switch (Figure 2 on page 6).
Figure 2 Off position for the SPS power switch (SPS A shown)

CL3877

2. Disconnect the SPS cables:

Note

Label the cables for reinstallation later.

a. Unplug the SPS power cord from the site power source and then from the SPS.
b. From the SPS, unplug the sense cable and the power cord connecting the SPS to
the SP directly above it.

Removing the SPS front bezel

Note
You must remove the enclosure’s front bezel to gain access to an SPS. The bezel is
required for EMI compliance when the enclosure is powered up. Remove it only to replace
or add an SPS.

Procedure
1. Press the two latch buttons on the bezel surface to release the bezel from the cabinet
(Figure 3 on page 7).

6
 Replacing a 1U standby power supply

Figure 3 Releasing the SPS front bezel

CL4708

2. Pull the bezel off and put it on a clean, static-free surface (Figure 4 on page 7).
Figure 4 Removing the SPS front bezel

CL4709

Removing the front plate

The front plate covers the front of the SPS tray. You must remove it to replace either SPS.
Procedure
1. Remove the four or six screws on the front plate and remove the front plate (Figure
5 on page 8).

Removing the front plate 7

 Figure 5 Removing the front plate

Rear

Front
EMC3878

2. Save the front plate and screws for reinstallation later.

Removing a standby power supply

Procedure
1. From the rear, remove the four screws that secure the SPS.
2. From the front of the cabinet, slide the SPS off the tray (Figure 6 on page 8).
Figure 6 Removing an SPS

Rear

Front

CL3875

8
 Replacing a 1U standby power supply

Installing a standby power supply

Procedure
1. Remove the SPS from its packaging.
2. From the front, slide the SPS onto the tray and into position (Figure 7 on page 9).
3. From the rear, secure the SPS with four screws that you saved either from removing
the back plate (if you are adding a second SPS) or from removing from a failed SPS (if
you are replacing an SPS).
Figure 7 Installing a standby power supply

Rear

Front

CL3646

Reconnecting cables and powering up the SPS

Procedure
1. Reconnect the sense cable from the SPS serial port (marked with a battery symbol) on
management module to the SPS (Figure 8 on page 10).
2. Reconnect the power cables to the replacement SPS (Figure 8 on page 10):
a. Connect the power cord to the power distribution unit (PDU) in the cabinet or the
site power circuit and to the SPS.
b. Connect the power cord from the storage processor assembly power supply to the
SPS.

Installing a standby power supply 9

 Figure 8 Reconnecting cables to the replacement SPS in a VNX

SP B SP A

2 3 4 5
8Gb 6Gb
fibre SAS 1 X4
2 3
SPS
4 5
8Gb 6Gb
fibre SAS +- 1 X4

0 X4 0 X4
6Gb SAS 6Gb SAS

CL4706

3. Power up the SPS by pressing the right side of the SPS power switch (Figure 9 on page
10).
Figure 9 On position for the SPS switch (SPS A shown)

CL3781

Installing the front plate

Procedure
1. Reposition the front plate and secure it with the screws that you saved when you
removed the plate (Figure 10 on page 11).
2. If you are adding a second SPS, secure that SPS to the front plate with two additional
screws that came with the SPS upgrade kit (Figure 10 on page 11).

10
 Replacing a 1U standby power supply

Figure 10 Installing the front plate

Rear

Front
EMC3647

Installing the SPS front bezel

Procedure
1. Align the bezel with the enclosure.
2. Gently push the bezel into place until it latches (Figure 11 on page 11).
Figure 11 Installing the front bezel

CL4710

Installing the SPS front bezel 11

Verifying the operation of a new or replacement part with
Unisphere
Procedure
1. Start EMC® Unisphere for the storage system by entering the IP address in a browser
window.
2. In the system drop-down list on the menu bar, select the system in which you
installed or replaced the part.
3. Select System > Hardware > Storage Hardware.
4. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
5. Verify that the part is in the enclosure and that it is not faulted.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Checking system status

From the open terminal emulation session, view the system state:
# /nas/bin/nas_checkup
The nas_checkup command runs health checks on the File components as well as the
storage system. If the output of the nas_checkup command indicates any Errors (for
example, if a check does not pass), correct the error, following the instructions provided,
and then re-run the command before continuing.

Note

It is not required that you correct the Warnings or Information notifications at this time,
though it is recommended that these notifications be reviewed.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

12
 Replacing a 1U standby power supply

Enabling ConnectHome and email notifications

Results
Use the procedure in the section that follows to enable ConnectHome and email
notification.

Re-enable Connect Home and email notification

Use the open console session with the primary CS to re-enable Connect Home and email
notification:
Procedure
1. As the root user, clear any existing Connect Home files and enable Connect Home:
# /nas/sbin/nas_connecthome -service start -clear

2. From the Connect Home configuration, determine the connections that are enabled:
# /nas/sbin/nas_connecthome -i

3. Verify that Connect Home works with the /nas/sbin/nas_connecthome -test

<connection_name> command for each enabled connection.
For example:

# /nas/sbin/nas_connecthome -t -email_1

or

# /nas/sbin/nas_connecthome -t -email_2

or

# /nas/sbin/nas_connecthome -t -https

or

# /nas/sbin/nas_connecthome -t -modem_1
4. Verify email notifications is configured:
# /nas/bin/nas_emailuser -info
If the Recipient Address(es) field is empty, email notifications has not been
configured and does not need to be enabled. If you want to configure email
notifications, use the /nas/bin/nas_emailuser command or Unisphere to
configure it.
If the Recipient Address(es) field is populated, email notifications was enabled. Re-
enable email notifications:

a. Enable email notifications:

# /nas/bin/nas_emailuser -modify -enabled yes

b. Verify that email notification works:

# /nas/bin/nas_emailuser -info

c. Test the configuration and verify that the configured Recipient Address(es)
received the test email:

Enabling ConnectHome and email notifications 13

 # /nas/bin/nas_emailuser -test

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

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 Replacing a 1U standby power supply

Copyright © 2011-2014 EMC Corporation . All rights reserved. Published in USA.

Published November, 2014

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