Escalation Matrix of M/s ITI Ltd.

Northern Region Escalation chart :

Support Engineer Contact
level name Designation details E-Mail ID

Technical
support
L1
Romelus.D Engineer 9810602566 romelus_d@microvillage.com.sg
support
Technical
support
Lokesh Yadav Engineer 9868335559 lokesh_yadav@microvillage.com.sg
Senior Manager
L2 - Technical
support Jai Kishan support 9810195480 jaikishan_singh@microvillage.com.sg
National
Manager
L3
Ravi Technical
support
Krishnamurthy support 9845090836 ravi@microvillage.com.sg
Technical
Sathish Director sathish@microvillage.com.sg
* All mails to be copied to bsnlsupport@microvillage.com.sg

Following sites come under North Region support:

S.N. Circle Name of the Nodes
Haryana Yamunagar, Faridabad, Gurgaon, Sirsa, Hisar, Panipat,
1 Rewari/ Dharuhera, Rohtak, Ambala
2 HP Dharmsala, Kullu, Mandi, Shimla, Solan
3 J&K Jammu, Srinagar
4 New Delhi Kidwai Bhawan
Punjab Bathinda, Ferozepur, Hoshirapur, Pathankot, Patiala, Ropar,
5 Sangrur, Chandigarh ( 2 no. of RAS)
Rajasthan Ajmer, Alwar,Bhilwara, Bikaner, Jaipur, Jhunjhunu,
6 Sri Ganganagar, Udaipur
7 UP East Faizabad, Gorakhpur, Jhansi, Lucknow
UP West Aligarh, Bareilly, Bulandshahar, Gautambudhnagar (Noida),
8 Gaziabad, Mathura, Meerut, Moradabad, Moradabad
9 Uttaranchal Haridwar, Dehradun, Udamsingnagar, Haldwani

Eastern Region escalation chart :

Support Contact
level Engineer name Designation Details E-Mail ID

Technical
L1 support
support Anjan Basu Engineer 9831540592 anjan_basu@microvillage.com.sg

Technical
support
S.Vijay Engineer 9330997327 vijay_s@microvillage.com.sg

Senior
Manager -
L2 Technical
support Jai Kishan support 9810195480 jaikishan_singh@microvillage.com.sg

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 ravi@microvillage.com.sg

Technical
Sathish Director sathish@microvillage.com.sg

* All mails to be copied to bsnlsupport@microvillage.com.sg

Following sites come under Eastern Region support:

Circle Places
1 Assam Dibrugarh, Guwahati, Jorhat, Sibsagar, Silchar, Tinsukia
7 Bihar Patna,
8 Jharkhand Bokaro, Hazaribagh, Ranchi
11 NE Aizwal, Dimapur, Imphal, Itanagar, Agartala
16 Orrisa Balasore, Bhuvneswar, Dhnekanal, Koraput, Rourkela
 West Bengal Berhampur, Durgapur, Gangtok, Haldia, Jalpaigururi, Kharagpur, Malda
21 Siliguri, Suri
30 Kolkata TD Kolkata (3 no. of RAS)

Andhra Pradesh State : Escalation chart

Support Engineer Contact
level name Designation details E-Mail ID

Technical
L1 support
support Ram Prashanth Engineer ramprasath_v@mail.microvillage.com.

Technical
L2 support
support Sesa Rao Engineer 98459659620 sesharao_gv@microvillage.com.sg

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 ravi@microvillage.com.sg

Technical
Sathish Director sathish@microvillage.com.sg

* All mails to be copied to bsnlsupport@microvillage.com.sg

Name of
Circle Name of nodes covered under AP Telecom Circle

Ananthapur, Eluru, Guntur, Hyderabad (2 no. of RAS), Kurnool,

AP Rajamundry, Tirupati, Vijayawada, Warangal, Cudappah,
Telecom Karimnagar, Khammam, Mahboobnagar, Nalagonda, Nellore,
Nizamabad, Ongole ,Srikakulam, Vizhanagaram
 Karnataka State : Escalation chart
Support Contact
level Engineer name Designation details E-Mail ID

Technical
L1 support
support Balamurugan Engineer 9845116449 balamurugan@microvillage.com.sg

Technical
Thamarai support
Manalan Engineer thamarai_m@mail.microvillage.com.sg

Senior
Technical
L2 support
support Arun Nair Engineer 9820029163 arun_g@microvillage.com.sg

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 ravi@microvillage.com.sg

Technical
Sathish Director sathish@microvillage.com.sg

* All mails to be copied to bsnlsupport@microvillage.com.sg

Name of
Circle Name of nodes covered under Karnataka Telecom Circle
Bagalkot, Bangalore (3 no. of RAS), Belgaum, Bellary, Bidar,
Karnataka
Bijapur, Chikmangalore, Davanagere, Haveri, Kolar, Mangalore,
Telecom
Raichur, Karwar, Hubli, Koppal, Madikeri
Tamil Nadu and Chennai TD : Escalation chart
Support Engineer Contact
level name Designation details E-Mail ID

L1 Technical support
support Vinodh Kumar Engineer 9840777367 vinodh_vs@microvillage.com.s

Technical support
Karthik Engineer 9841074367 karthik_e@microvillage.com.sg

L2 Senior Technical
support Arun Nair support Engineer 9820029163 arun_g@microvillage.com.sg

L3 Ravi National Manager

support Krishnamurthy Technical support 9845090836 ravi@microvillage.com.sg

Sathish Technical Director sathish@microvillage.com.sg

* All mails to be copied to bsnlsupport@microvillage.com.sg

Name of
Circle Name of nodes covered under Tamil Nadu Telecom Circle and Chennai TD
Tamil Nadu Kumbakonam, Nagarcoil, Tirunelveli, Trichy, Tuticorin, Vellore,
Chennai TD Chennai ( 2 no. of RAS)
 Western Region Escalation chart :
Support Contact
level Engineer name Designation details E-Mail ID

Technical
support
L1
Karthikkeyan Engineer 9324279799 karthikkeyan@microvillage.com.sg
support
Technical
support
Remus Engineer 9820002481 remus_d@microvillage.com.sg
Senior
Technical
L2 support
support Arun Nair Engineer 9820029163 arun_g@microvillage.com.sg
National
Manager
L3
Ravi Technical
support
Krishnamurthy support 9845090836 ravi@microvillage.com.sg
Technical
Sathish Director sathish@microvillage.com.sg

* All mails to be copied to bsnlsupport@microvillage.com.sg

Name of
Circle Name of nodes covered under Western Region
Chattisgarh Bastar / jagadalpur, Bilaspur, Korba, Raipur
Ahmedabad (2 no. of RAS), Bhavnagar, Bhuj, Surendranagar,
Gujarat
Valsad
Akola, Aurangabad, Jalgaon, Kalyan, Kolhapur ( 2 no. of RAS),
Maharashtra
Margoa, Nanded, Pune ( 2 no. of RAS), Sangli, Solapur, Panjim
Jabalpur, Bhopal, Indore, Chindwada, Guna/Ratlam,
M.P. Hoshangabad/Itarsi, Khandwa, Khargon/Gwalior, Mandseur, Reva,
Sagar, Satna, Shahdol, Sidhi, Ujjain,
 Kerala State : Escalation Chart

Support Engineer Contact

level name Designation details E-Mail ID

Technical
L1 support
support Arun Kathik Engineer 9349840365 arun_karthik@microvillage.com.sg

Senior
Technical
L2 support
support Arun Nair Engineer 9820029163 arun_g@microvillage.com.sg

National
Manager
L3 Ravi Technical
support Krishnamurthy support 9845090836 ravi@microvillage.com.sg

Technical
Sathish Director sathish@microvillage.com.sg
* All mails to be copied to bsnlsupport@microvillage.com.sg

Circle Places
Kerala Allepy, Kottayam, Kozhikode, Palghat, Trichur,
Trivandrum ( 2 no. of RAS)