Passion for Excellence

Passion for Excellence

IPQ provides reliable and competitive high quality training

services to all. All training courses offered by us are
claimable under the HRDF scheme.

All courses can be tailored and customized to meet your

individual organizational needs.
For Enquiries please contact:
DR. ROSMAN ITENG | 016-3952955|rosman@uum.edu.my
PUAN NUR HAZLINA GHAZALI
TEL: 04-9284656/017-4337380 | nurhazlina@uum.edu.my
 Passion for Excellence

List of courses offered

Code Training Course Duration
IPQ-01 Certified Quality Management System Executive (for students) 5 days
IPQ-02 Certified Internal Auditor (for students) 3 days
IPQ-03 Creative Problem Solving & Decision Making 2 days
IPQ-04 Statistical Process Control (SPC) 2 days
IPQ-05 ISO 9001 - Awareness & Understanding Key requirements 1 day
IPQ-06 ISO 9001 – Risk based thinking 1 day
IPQ-07 ISO 9001 – Developing the system 2 days
IPQ-08 ISO 9001-Internal Quality Audit 2 days
IPQ-09 Measurement System Analysis (MSA) 2 days
IPQ-10 Quality Improvement Tools 2 days
IPQ-11 Seven Quality Tools 2 days
IPQ-12 Seven New Quality Tools 2 days
IPQ-13 Failure Mode and Effect Analysis (FMEA) 2 days
IPQ-14 Highly Productive Team by Implementing Kaizen at Workplace 2 days
IPQ-15 Six Sigma Awareness 1 day
IPQ-16 Total Productive Maintenance (TPM) 2 days
IPQ-17 Total Quality Management (TQM) 2 days
IPQ-18 Value Stream Mapping (VSM) 2 days
IPQ-19 Lean Production System (LPS) 2 days
IPQ-20 Effective Trouble Shooting and Problem Solving 2 days
IPQ-21 Improving Product Quality Through Poka-Yoke System 2 days
IPQ-22 Integrated Management System (IMS) 2 days
IPQ-23 Quality Control Circle (QCC) 2 days
IPQ-24 Innovative and Creative Circle (ICC) 2 days
IPQ-25 Team Excellence (TE) 2 days
IPQ-27 Small Group Activity (SGA) 2 days
IPQ-27 Kumpulan Inovatif & Kreatif (KIK) 2 days

For in-house training, all courses can be customised to meet the specific requirements
of the organization
 IPQ-01

Certified Quality Management System Executive

(for students)
Overview
The Institute of Quality Management UUM is offering personnel certification programs specially
designed for promoting students’ competencies and capabilities in quality management
related jobs. It gives recognition to individuals who have satisfactorily completed the program
and meet the specified requirements. The program will benefits students and prepare them to
meet the current demand of industries towards high income workforce for the nation.

Objectives
• To provide professional recognition to individuals who satisfactorily completed the program
• To train and develop future local expertise in quality management system practices in order
to meet the demand from industries.
• To qualify personnel in quality management system so that they are ready to jump-start
their career in the field.

Benefits to Students
• Get certified to Quality Management System Executive professional future career
• Obtain competencies and skill for maintaining the effectiveness of QMS certification in the
organization.
• Increase confidence level to seek for appropriate job after graduation.
• Ready to jump-start your career into quality field.

Course Outline
Module 1 - ISO 9001:2015 – Understanding Key Requirements
Module 2 - ISO 9001:2015 – Documenting
Module 3 - ISO 9001:2015 – Internal Auditing
Module 4 - Risk Management in ISO 9001:2015
Module 5 - Examination /Assessment

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

• All final year students who want to have a career in the quality management field.

Duration : 5 days
 IPQ-02

Certified Internal Auditor (for students)

Overview
The Institute of Quality Management UUM is offering personnel certification programs specially
designed for promoting students’ competencies and capabilities in quality management
related jobs. It gives recognition to individuals who have satisfactorily completed the program
and meet the specified requirements. The program will benefits students and prepare them to
meet the current demand of industries towards high income workforce for the nation.

Objectives
• To provide professional recognition to individuals who satisfactorily completed the program
• To train and develop future local expertise in quality management system practices in order
to meet the demand from industries.
• To qualify personnel in quality management system auditing so that they are ready to
jumpstart their career in the field.

Benefits to Students
• Get certified to Internal Auditor professional future career
• Obtain competencies and skill for auditing quality management system in the organization.
• Increase confidence level to seek for appropriate job after graduation.
• Ready to jump-start your career as internal auditor for QMS.

Course Outline
• Internal Auditor Training
• Process approach to quality management system covering planning, reporting and follow-
up
• Audit concept
• ISO Management System Standard
• ISO 9001:2015 Interpretation
• Audit planning and Execution
• Audit Reporting and Follow-up
• Assessment based on Audit Report

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

• All final year students who want to embark on their future career as internal auditor for
QMS.

Duration : 3 days
 IPQ-03

Creative Problem Solving & Decision Making

-Towards enhancing productivity and process efficiency
Overview
Generally, productivity and efficiency are recognized as essential elements of an organization's
success in order to be more efficient and competitive both locally and globally. This course is
designed to enhance process efficiency and productivity through creative problem solving and
decision making approach by applying quality tools and techniques. Participants will apply
structured and creative approaches that leads to more sustainable solutions for your problems,
and develop good decisions and viable implementation plans.
Objectives
• Providing guidelines and methods to participants in managing problems
• Enabling participants to manage problems in the organization more effectively
• Increase the ability of participants to generate ideas in managing problem at workplace
• Improve knowledge in choosing and utilizing appropriate quality tools and techniques in
problem solving
• To enhance productivity and process efficiency through effective problem solving
Benefits to Organizations
• Improved process efficiency and productivity
• Reduce cost and decrease process time
• Trigger the effective problem solving process
• Increase the capability of people in the process of utilising quality tools and techniques for
effective problem solving and decision making
Course Outline
Session 1 : Clarify and identify the problem
Session 2 : Research the problem
Session 3 : Formulate creative challenges
Session 4 : Generate ideas
Session 5 : Combine and evaluate the ideas & make decision
Session 6 : Select the best alternative using decision making techniques & draw up an action
plan
Action: Do it! (implement the ideas)
* (Appropriate quality tools will be introduced and applied in each session)
Training methods
• Lecture
• Group discussion
• Group activity
• Problem solving management games
Who Should attend
• All members in organizations who are involved in problem solving and decision making
especially newly appointed employees.
Duration : 2 days (14 hours)
Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)
2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-04

Statistical Process Control (SPC)

Overview
This course is specifically designed to give participants full understanding on the concept of
controlling their processes manufacturing line by applying a proper statistical process control
method. Participants will gain face to face facilitation on the correct usage of the QC Tools and
Statistical Techniques by an experience hands-on consultant/trainer. Participants will also
appreciate the usage of Statistical Process Control in real manufacturing process and would
be able to apply it immediately. A full understanding of SPC strengths and correct usage will
also be achieved.

Objectives
At the end of the program, participants will be able to :
• Describe the purpose of SPC
• Understand the importance of working in groups
• Understand the quality tools used to solve problems determined by SPC
• Understand the data collection process
• Apply fundamental SPC concepts
• Calculate basic statistical parameters
• Construct and interpret variables and attribute control charts
• Interpret process capability

Course Outline
Session 1 - Introduction to SPC
Session 2 - Fundamental Statistical Concepts – Measurements of central tendency and
variability
Session 3 - Control Charts for Variables Data
Session 4 - Control Charts for Attributes
Session 5 - Preparing and Analysing Charts
Session 6 - Process Capability

Training methods
• Lecture
• Group discussion
• Group activity
• SPC management games

Who Should attend

• Managers, Production Engineers, Quality Engineers, Quality Leaders and all who are
involved in production

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-05

ISO 9001 - Awareness & Understanding Key

Requirements
Overview
The ISO 9001:2015 standard is an essential part of an organization's determinations towards
the broader aim of sustainable development. The standard is regarded as an fundamental tool
for improving an organization's overall performance. This training is designed for anyone
working with quality management system (QMS) standards. Hence, the objective of this course
is to provide participants with a comprehensive introduction and understanding to ISO
9001:2015 requirements.

Objectives
At the end of the program, participants would be able to :
• Explain the purpose and intent of the series of management system standards
• Understand the application of the principles of quality management
• Explain the relationships between the clauses of ISO 9001:2015

Course Outline
Session 1 - Introduction to ISO 9001:2015
Session 2 - Quality Management System – Requirements (Clause 0-3)
Session 3 - Quality Management System – Requirements (Clause 4-6)
Session 4 - Quality Management System – Requirements (Clause 7-10)
Session 5 – Questions & Answers

Training methods
• Lecture
• Group discussion
• Group activity
• Question & Answer

Who Should attend

• Anyone in an organization who wants to comprehend the ISO 9001:2015 standard
requirements

Duration : 1 day (7 hours)

Fee : 1. Public - RM 450 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-06

ISO 9001 – Risk based thinking

Overview
Risk-based thinking is the key feature in ISO 9001:2015 version. Risk based thinking is
regarded as an fundamental tool for improving an organization's overall risk and opportunity.
This training is designed for anyone working with quality management system (QMS)
standards especially the process owner. Hence, the objective of this course is to provide
participants with a comprehensive understanding on risk based thinking in the ISO
9001:2015 requirements.

Objectives
At the end of the program, participants would be able to :
• Explain the aim of risk based thinking in ISO 9001:2015
• Understand the application of risk based thinking in QMs
• Explain the relationships between risk based thinking and the clauses of ISO 9001:2015
• Apply appropriate tools for risk management in QMS

Course Outline
Session 1 - Introduction to ISO 9001:2015
Session 2 - Risk based thinking in ISO 9001:2015
Session 3 - Risk & opportunity identification
Session 4 - Risk mitigation and tools
Session 5 – Risk management

Training methods
• Lecture
• Group discussion
• Group activity
• Question & Answer

Who Should attend

• Anyone in an organization who wants to comprehend the ISO 9001:2015 standard
requirements

Duration : 1 day (7 hours)

Fee : 1. Public - RM 450 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-07

ISO 9001 – Developing the system

Overview
The ISO 9001:2015 standard is an essential part of an organization's determinations towards
the broader aim of sustainable development. It is crucial to develop the system which is
ultimately will benefit the organization. Therefore this training is designed for people who are
responsible to develop the system specifically the process owner. Hence, the objective of this
course is to guide participants to develop an effective quality management system based on
the ISO 9001:2015 requirements.

Objectives
At the end of the program, participants would be able to :
• Understand the documentation requirements of the ISO 9001:2015
• Understanding the documentation structure in QMS
• Develop the documentation for QMS
• Applying an effective format for the required documents

Course Outline
Session 1 - Understanding the documentation requirements
Session 2 - Developing the system – Level 1 documents
Session 3 - Developing the system – Level 2 documents
Session 4 - Developing the system – Level 3 documents
Session 5 – Developing the system – Other documents

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

• Anyone in an organization who is responsible to develop documents for QMS

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-08

ISO 9001 – Internal Audit

Overview
This intensive 2-day course is designed to provide participants with the knowledge how to
audit the Quality Management System (QMS) in accordance to ISO 9001:2015. This course is
ideal for existing internal auditors as well as newly appointed auditors, will provide participants
with the auditing techniques for ISO 9001:2015 quality management system. This course
also offers participants “ THE HOW” of auditing .

Objectives
At the end of the program, participants would be able to :
• Define the specific new requirements relating to Context, Leadership, Planning, Support
and Operation - and how to audit them
• Understand the new and revised terms and definitions applicable to ISO 9001:2015, as
well as key concepts such as risk-based thinking and process approach
• Prepare, conduct and develop skills for ISO 9001:2015 audit

Course Outline
Session 1: Overview of the Quality Management Principles
Session 2: ISO 9001:2015 Requirements
Session 3: Audit Planning
Session 4: Audit Report
Session 5: Audit Proper & Audit conclusion

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

• Anyone in an organization who wants to become an internal auditor for QMS

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-09

Measurement System Analysis (MSA)

Overview
Measurement System Analysis, or MSA, is a method for gaining an understanding of the
variation present in measuring systems. It is now widely used in many industrial sectors such
as automotive, aerospace, renewable energy and mobile power generation, when a high level
of confidence is required for the measurement of product characteristics. MSA also is part and
parcel of the IATF 16949:2016 requirements. This course is designed for anyone involved in
measurement management in operation.

Objectives
At the end of the program, participants would be able to :
• Understand the basic principles of measurement system
• Implement Measurement Systems Analysis study
• Analyse gage R&R performance
• Audit Measurement Systems Analysis.

Outline
Session 1: General Measurement System Guidelines
Session 2: General Concepts for Assessing Measurement Systems
Session 3 : Recommended Practices for Replicable Measurement Systems
Session 4: Other Measurement Concepts and Practices
Session 5: Understanding and interpreting results

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

Management Representatives, Implementation Teams, Internal Auditors and others who are
involved in the auditing or implementation of Measurement Systems Analysis (MSA).

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-10

Quality Improvement Tools (QIT)

Overview
The objective of this course is to provide participants with the necessary concept and method
to apply quality tools for improvement activities. This course is specially designed to instill
continuous improvement program activities at the workplace. The participants would have
hands-on facilitation on the correct usage of the quality improvement tools such as cause and
effect diagram, control chart, checksheet, pareto, etc. The basic theories behind the correct
usage of quality tools and its implementation are examined together with worked examples
and scenarios.

Objectives
At the end of the program, participants would be able to :
• Identify and prioritize opportunities within the business unit process to which quality
improvement tools and techniques can be applied.
• Characterize a process using quality tools
• Optimize a process using continuous improvement principles
• Realize return on investment from this training to improve the bottom line
• Repeatedly apply the Plan-Do-Check –Act strategy to improve performance

Course Outline
Session 1: Building Continuous Improvement Culture
Session 2 : Fundamentals of Quality Improvement Tools
Session 3 : Application of Quality Improvement Tools
Session 4 : Analysis method for performance improvement

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

Anyone who seeks for improvement at his/her workplace.

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-11

Seven Quality Control Tools (7QC Tools)

Overview
Quality control and improvement activities cannot be implemented by experience, perception
and bravery alone. What it needs is thoroughly use of the QC method, which is the scientific
tool. This course will introduce the scientific tools to deal with problems/issues arise at the
workplace. In order to be effective it requires more than just understanding the concept of the
tools but also the details, the practice, and the application of the tools in working environment.
This course is arranged in such a way that participants will be able to learn the characteristics
, and how to make, see and use the QC tools as well as the applications of the tools. These
tools are applied by organizations around the world in their Continuous Improvement (CI)
activities. The concept of Continuous Improvement (CI) using PDCA cycle will be introduced
and discussed in this training program.

Objectives
At the end of the program, participants would be able to :
• Understand the concept of Continuous Improvement (CI)
• Identify issues/problems at their actual workplace
• Apply the tools to resolve their issues/problems
• Gain team support at every level
• Analyze available data at the workplace with more scientific approach

Course Outline
Session 1: Understanding Continuous Improvement and Process Dynamics.
Session 2: Principles, case studies and exercises in the application of QC tools and
interpretation of results.
Session 3 : Check Sheets & Pareto Chart
Session 4 : Cause & Effect Diagrams
Session 5 : Histograms & Scatter Diagrams
Session 6 : Control Charts & Graphs
Session 7 : Stratification
Session 8 : The PDCA System for improvement using a story board model

Training methods
• Lecture
• Group discussion
• Group activity

Who Should attend

Supervisors, Engineers and Department Heads responsible for manufacturing, quality
assurance, product development and product improvement.

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-12

Seven New Quality Control Tools

(7QC New Tools)
Overview
With continuous improvement (KAIZEN) and Total Quality Control (TQC) becoming increasingly
important to world class companies, there is an urgent need to build quality into every
management decision. The New 7 QC tools introduced in this course allow the participants to do
just that. The new tools represent the most important advance in quality deployment and project
management in recent years. Unlike the seven traditional QC tools (7 QC Tools), which measure
quality problems that are already existed and used by quality circles, these seven new QC tools
make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the
entire organization and enable them to make wiser decisions. With understanding and applying
this new tools, the participants will easily expand the scope of quality efforts company-wide such as
set up and manage the systems necessary to resolve major quality problems and anticipate
potential quality problems and actually eliminate defects before they happen.

Objectives
At the end of the program, participants would be able to :
• Understand the concept and apply the tools immediately.
• Make wiser decision when dealing with quality issues at company-wide level
• Analyze issues/problems facing the company in a systematic manner.
• Gain team cooperation and excellent cross-functional team.

Course Outline
Session 1 : Overview On 7QC Tools and New 7QC Tools
Session 2 : Affinity Diagram
Session 3 : Interrelationship Digraph
Session 4 : Tree Diagram
Session 5 : Matrix Diagram
Session 6 : Prioritization Matrix
Session 7 : Process Decision Program Chart (PDPC)
Session 8 : Activity Network Diagram
Session 9 : Practical Session

Training methods
• Classroom formal lectures
• Two ways discussions @ Question & Answer
• Group discussion
• Group Presentation
• Simulation Activity

Who Should attend

From Executives to Managers responsible for production, QA, product improvement and project
management.

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-13

Failure Mode and Effect Analysis (FMEA)

Overview
FMEA is an analytical methodology used to ensure that potential problems have been
considered and addressed throughout the product and process development process. Hence,
FMEAs are an integral part of managing risk and supporting continual improvement for both
product and process. This course is specifically designed to meet the requirements of the
current manufacturing demand especially for automotive related industry or any relevant
industry. FMEA also plays a major role in risk-based thinking as stipulated in ISO 9001:2015
quality management system.

Objectives
At the end of the program, participants would be able to :
• Gain full understanding on the concept of FMEA in manufacturing process
• Experience the hands-on facilitation on the development of design and process FMEA
• Plan and establish their own FMEAs
• Review the existing FMEAs at the process
• Relate FMEAs to the applicable quality management system implementation such as IATF
16949 and ISO 9001:2015.

Course Outline
Session 1 : General FMEA Guidelines
Session 2 : Overview of FMEA Strategy
Session 3 : Design Failure Mode and Effects Analysis (DFMEA)
Session 4 : Process Failure Mode and Effects Analysis (PFMEA)
Session 5 : Interpreting FMEA
Session 6 : Risk Management & Evaluation

Training methods
• Classroom formal lectures
• Two ways discussions @ Question & Answer
• Group discussion
• Group Presentation
• Practical & Simulation Activity

Who Should attend

Supervisors, Engineers and Department Heads responsible for manufacturing, quality
assurance, product development and product improvement.

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 IPQ-16

Total Productive Maintenance (TPM)

Overview
This course is designed to assist plant personnel in developing Total Productive Maintenance
Program (TPM). The aim of the program is to develop an effective maintenance system in the
factory. This program will assist personnel to analyze downtime due to machinery failure and
propose an effective maintenance schedule to the affected machinery. In addition to machine
downtime, lack of proper TPM documentation can contribute to unnecessary expenditures in
machines repair. This course offers a variety of solutions to enhance companies TPM
programs.

Objectives
At the end of the program, participants would be able to :
• analyze maintenance data
• develop a total productive maintenance program
• implement an effective maintenance program

Course Outline
Session 1 : Introduction to Total Productive Maintenance
Session 2 : TPM and Quality Management System (QMS)
Session 3 : TPM Concepts
Session 4 : Managing TPM program
Session 5 : Implementing TPM

Training methods
• Classroom formal lectures
• Two ways discussions @ Question & Answer
• Group discussion
• Group Presentation
• Practical & Simulation Activity

Who Should attend

Supervisors, Managers, and workgroup leaders responsible for or involved in the development
and implementation of maintenance program

Duration : 2 days (14 hours)

Fee : 1. Public - RM 650 per pax (approximately 25 pax per session)

2. In-house - RM 3500 per day (approximately 25 pax per session)
 Passion for Excellence

For more information please contact:

DR. ROSMAN ITENG | 016-3952955|rosman@uum.edu.my
PUAN NUR HAZLINA GHAZALI
TEL: 04-9284656/017-4337380 | nurhazlina@uum.edu.my