PROJECT REPORT

ON

RECRUITMENT AND SELECTION

UNDERTAKEN

AT

KCC BANK DARI

“MASTER OF BUSINESS ADMINISTRATION”

IN THE

SHAHEED UDHAM SINGH COLLEGE OF

ENGEENERING AND TECHNOLOGY

SECTION (2018 _ 2020)

SUBMITTED TO: SUBMITTED BY:

Dr. GEETIKA SHARMA SALONI DHIMAN

1810143
This is to certify that Miss Saloni Dhiman student of Shaheed

Udham Singh College Of Engeenering and Technology has

completed his project report on “Recruitment and selection”. She

has successfully completed the project report under my constant

guidance and support.

 DECLARATION

I the undersigned solemnly declare that the report of the

project work entitled “Recruitment and Selection” is based
on my own work carried out during the course of my study
under the supervision of Dr Geetika Sharma.

I assert that the statement made and conclusions drawn are

an outcome of the project work. I further declare that to the
best of my knowledge and belief that the project report
does not contain any part of any work which has been
submitted for the award of degree in this university.

(SIGNATURE OF CANDIDATE)
Saloni Dhiman
(1810143)

ACKNOWLEDGEMENT
I would like to express my heartfelt thanks to many people.
This dissertation is an effort to contribute towards
achieving the desired objectives. In doing so, i have
optimized all available resources and made use of some
external resources, the interplay of which, over a period of
time, led to the attainment of the set goals.

I take here a great opportunity to express my sincere and

deep sense of gratitude to my esteemed faculty Dr. Geetika
Sharma for giving me an opportunity to work on this
project. The support &guidance from sir, was of great help
& it was extremely valuable.

I also express my sincere thanks to all the people who,

directly or indirectly, contributed in time, energy and
knowledge to this effort.

TABLE OF CONTENTS
Chapter Particulars Page No.
No.
1 Introduction
2 Bank Profile
3 Research Methodology
4 Data Analysis
5 Findings From the Study
6 Suggestions and Recommendations
7 CONCLUSION
8 BIBLIOGRAPHY
9 ANNEXURE
Introduction to HRM
Evolution of HRM
Earlier references: In western countries HRM had its primitive beginning in
1930s. Not much thought was given on this subject in particular and no written
records or documents interesting to note HRM concepts was available, in ancient
philosophies of Greek, Indian and Chinese. This is not to suggest that industrial
establishment and factories system, as it is known today, existed in ancient
Greece, India or china. The philosophy of managing human being, as a concept
was found developed in ancient literatures in general and in Indian philosophy
in particular.
Personnel functions: Till 1930s, it was not felt necessary to have a separate
discipline of management called “Personnel management”. In fact, this job was
assigned as part of the factory manager. Adam Smith’s concept of factory was
that it consists of three resources, land, labor and capital. This factory manager is
expected to “procure,
Process and peddle” labor as one of the resources. The first time when such a
specialist “person” was used; it was to maintain a “buffer” between employer
and employee to meet the “legitimate need” of employees. However, it is the
employer who decided what “legitimate need” of employees is. In fact, the
specialist “person” was more needed to prevent “unionization” of employees.
This was the case before 1930-s all over the world.
Environmental Influences on HRM: Since 1930s, certain developments took
place, which greatly contributed, to the evolution and growth of Human
Resources Management (HRM). These developments are given below:
 Scientific Management
 Labour Movements
 Government Regulations.
Need for the Study:
 Shortage of skills.
Skills and knowledge people are always on short supply. Alternatively they are
too costly to hire from outside. The best alternative is to improve skill and
knowledge of existing employees.
 Technological Obsolescence.
Growth of technology takes places very fast. This will render current technology
obsolete in the future. There is a great need to upgrade technology. This needs
suitable training.
 Personal Obsolescence.
At the time recruitment employees possess certain of knowledge and skill. As
time passes knowledge becomes obsolete, unless it is updated by proper training.
This happens because of changes taking place in product technology, production
methods, procurement of better machines, setting up of modern production
lines, introduction of modern method of supervision and information processing
through MIS and EDO..
 Organization Obsolescence.
Modern management has introduced a number of innovative steps in functions
of management like planning, organizing, controlling, coordinating and
directing. Organization which is impervious to such changes is bound to fail and
become obsolete.
 Upgrading Ability of Threshold workers.
Public policy provides reservation to disadvantaged sections of the society like
handicapped, minorities and dependents of deceased workers etc. All these are
threshold workers having less than minimum prescribed level of knowledge and
skill. They require extensive training to bring them up to the minimum level of
performance standard.

 Coercive training by government.

In order to provide better employability chances of unemployed youth, certain
governments taken initiative to mobilize resources available at
pubic/government and private sectors to outside candidates. One such example
is the “Apprentice Training” conducted by govt. of India. A part of expenditure
incurred for this by private sectors is reimbursed by government.
 Human capital
The latest thinking is to treat employees as “human capital”. The expenditure
involved is training and developments are now being considered as an
investment.

Scope of Human Resource Management

The Scope of HRM is in deed fast. All major activities in the working life of
worker from time of his entry in an organization until he / she leaves, come
under the preview of HRM. Specifically, the activities included are Human
Resource planning, Job analysis and design, Recruitment, Selection, Orientation
and placement, Training and development, Performance appraisal and Job
evaluation, employee and executive remuneration and communication,
employee welfare, safety and health, industrial relations and the like.
HRM is becoming a specialized branch giving rise to a number of specialized
areas like:
Staffing
Welfare and Safety
Wages and Salary Administration
Training and Development
Labour Relations
 Nature of Human
Resource
Prospects Management Employee hiring
of HRM

Employee and
Industrial Human Resource executive
Relations Management Remuneration

Employee Maintenance Employee Motivation

Scope of HRM

Human Resource Management in PCS :

Personnel/Human Resource of an undertaking is its important constituent.
Efficiency, Profitability and in fact the very existence of the undertaking will
depend on this constituents. Co-operation and dedication in performance on the
part of its personnel ends in the accomplishment of its objectives. Therefore
human resource is of immense importance since it involves matters such as
identifying, placing, evaluating, and developing individuals at work and
maintaining effective multilateral communication systems. Human resources
along with financial and material resources contribute to production of goods
and services in an organization.. In short HRM may be defined as the art of
procuring, developing and maintaining competent workforce to achieve the
goals of an organization in an effective and efficient manner.

Objectives of the HRM are to secure the following: -

1. Industrial peace: This is secured by excellent union management relations,
healthy inter-personal relationships, and promoting participative management
style and good industrial and labour relations.
2. Achieve High Productivity: The underlying objective brings to increase the
“quantity or volume” of the product or service for a given input, productivity
improvement programme is very significant in a competitive environment.
3. Better quality of working life of employees: This involves both intrinsic and
extrinsic factors connected with work.
4. Obtain and sustain competitive advantage through empowerment :
continuous improvement and innovative steps being the two essential
ingredients to achieve and sustain competitive advantage, today’s industries
are “knowledge based” and “skill intensive”.
5. Cordial relationship between the employer and employees.
6. Personnel research functions.
7. Proper orientation and introduction to the new employees.
BACKGROUND SCENARIO
William James of Harvard University estimated that employees could retain
their jobs by working at a mere 20-30 percent of their potential. His research led
him to believe that if these same employees were properly motivated, they could
work at 80-90% of their capabilities. Behavioral science concepts like motivation
and enhanced productivity could well be used for such improvements in
employee output. Training could be one of the means used to achieve such
improvements through the effective and efficient use of learning resources.

Training and development has been considered an integral part of any

organization since the industrial revolution era. From training imparted to
improve mass production to now training employees on soft skills and
attitudinal change, training industry has come a long way today. In fact most
training companies are expecting the market to double by the year 2007, which
just means that the Indian training industry seems to have come of age.
 Organization and individual should develop and progress simultaneously
for the their survival and attainment of mutual goals. So, every modern
management has to develop the organization through human resource
development. Employee training is the most important sub-system of human
resources development. Training is a specialized function and one of the
fundamental operative functions for human resources management.

The market is unofficially estimated to be anywhere between Rs 3000 crores

and Rs 6000 crores. What is surprising is that the Indian companies. Perception
regarding corporate training seems to have undergone a sea-change in the past
two years, with most companies realizing it to be an integral part of enhancing
productivity of its personnel. While MNC.s with their global standards of
training are the harbingers of corporate training culture in India, the bug seems
to have bitten most companies aiming at increasing their efficiency.

According to Ms Pallavi Jha, Managing Director, Walchand Capital and Dale

Carnegi Training India, "The Indian training industry is estimated at
approximately Rs 3,000 crores per annum. The NFO study states that over a third
of this is in the area of behavior and soft skills development. With the
exponential boom in the services sector and the emergence of a full-fledged
consumer-driven market, human resources have become the key assets, which
organizations cannot ignore. With soft skills training gaining so much
momentum, it.s imperative to understand if it serving the right purpose or not.
With this background, I plan to research if training indeed is proving to be
effective in the behavioral area.

The following steps must form the basis of any training activity:
Determine the training needs and objectives.
Translate them into programs that meet the needs of the selected trainees.
 Evaluate the results.

There are few generalizations about training that can help the practitioner.
Training should be seen as a long term investment in human resources using the
equation given below:
Performance = ability (x) motivation
Training can have an impact on both these factors. It can heighten the skills and
abilities of the employees and their motivation by increasing their sense of
commitment and encouraging them to develop and use new skills. It is a
powerful tool that can have a major impact on both employee productivity and
morale, if properly used.

Introduction
 Recruitment

Recruitment refers to the process of finding possible candidates for a job or

function, usually undertaken by recruiters. It also may be undertaken by an
employment agency or a member of staff at the business or organization
looking for recruits. Advertising is commonly part of the recruiting process,
and can occur through several means: through online, newspapers, using
newspaper dedicated to job advertisement, through professional publication,
using advertisements placed in windows, through a job center, through
campus graduate recruitment programs, etc.

Suitability for a job is typically assessed by looking for skills, e.g.

communication skills, typing skills, computer skills. Evidence for skills
required for a job may be provided in the form of qualifications (educational
or professional), experience in a job requiring the relevant skills or the
testimony of references. Employment agencies may also give computerized
tests to assess an individual's "off-hand" knowledge of software packages or
typing skills. At a more basic level written tests may be given to assess
numeric and literacy

Recruitment Plan -TABLE OF CONTENTS

I. Commitment to Equal Employment
Opportunity.......................................................... 1
II. Dissemination of Equal Employment Opportunity
Policy.............................................. 2
III. Responsibility for Implementation of Equal Employment Opportunity
Program............. 3
IV. Identification of Areas of Concern and
Resolution....................................................... 5
V. Establishment of
Goals................................................................................................ 6
VI. Development and Execution of Proactive
Activities...................................................... 7
VII. Monitoring Implementation of Equal Employment Opportunity
Program....................... 9
VIII. Design and Implementation of Internal Audit and Reporting
Systems .......................... 10
IX Compliance with Sex Discrimination
Guidelines......................................................... 12
X. Guidelines on Discrimination Because of Religion or National
Origin .......................... 14
XI Workforce Analysis by
Department .......................................................................... 15
XII. Analysis of Major Job
Groups.................................................................................. 49
Page 3
Commitment to Equal Employment Opportunity (EEO)
It has been, and will continue to be, the policy of The University of Texas System
Administration (U. T.
System Administration) to be an equal opportunity employer. U. T. System
Administration’s official
EEO policy statement is included on page 15. In keeping with this policy, U. T. System
Administration
will continue to recruit, hire, train, and promote into all job levels the most qualified
persons without
regard to race, color, religion, gender, national origin or sexual orientation. Similarly, U.
T. System
Administration will continue to administer all other personnel matters (such as
compensation, benefits,
transfers, layoffs, system administration training, education, and social and recreational
programs) in
accordance with University policy. See Policy I.150 "Equal Employment Opportunity."
U. T. System Administration strives to base employment decisions on objective standards
to enhance
equal employment opportunity.
Page 4
Dissemination of Equal Employment Opportunity Policy
U. T. System Administration shall take appropriate steps to internally and externally
disseminate its
Equal Employment Opportunity Policy.
INTERNAL DISSEMINATION
U. T. System Administration will continue to make its Equal Employment Opportunity
Policy known
internally by:
1. Ensuring that the Chancellor's annual reaffirmation of policy is communicated to all
employees by means of an executive memorandum.
2. Including information concerning U. T. System Administration's equal employment
opportunity policy in the Regents’ Rules and Regulations and in the U. T. System
Administration Office of Human Resources System Policy Memoranda.
3. Disseminating the policy during new employee orientation sessions.
4. Posting required Federal and State Law Posters within the U. T. System Administration
facilities.
5. Including the logo "Equal Opportunity Employer" in all internal recruitment
announcements,
job listings, position advertisements, and memorandums.
6. Publishing the Equal Employment Opportunity Policy in the U. T. System
Administration
Classified Pay Plan.
EXTERNAL DISSEMINATION
U. T. System Administration will continue to disseminate its policy externally by:
1. Including U. T. System Administration’s Equal Employment Opportunity Policy on the
application for employment forms and other materials provided to prospective
employees.
2. Including the logo "Equal Opportunity Employer" in all external recruitment
announcements,
job listings, and position advertisements.
3. Informing all recruiting sources in writing of U. T. System Administration's EEO
Policy.
Page 5
Responsibility for Implementation
of Equal Employment Opportunity Program
Responsibility for implementation of U. T. System Administration's policy on Equal
Employment
Opportunity Program rests with the Chancellor. The Chancellor delegates the
responsibility of
coordinating U. T. System Administration's compliance to the Director of the Office of
Human
Resources who has the full support of executive management. General responsibility for
implementation
of the policy rests with U. T. System Administration officials, as well as its employees.
1. Duties of the Office of Human Resources
The duties of the Office of Human Resources include, but are not limited to:
a. Reviews policies and procedures, and recommends changes as necessary to ensure
nondiscriminatory
effect or intent.
b. Develops policy statements and internal and external communication techniques.
c. Assists department supervisors in the identification and resolution of areas of concern.
d. Ensures compliance with federal, state, and local laws of nondiscrimination in all
hiring and
recruitment strategies.
e. Designs and implements audit and reporting systems that measure the effectiveness of
U. T. System Administration’s EEO programs through statistics and demographics.
f. Serves as liaison between U. T. System Administration and local, federal, and state
compliance
and enforcement agencies.
g. Serves as liaison between U. T. System Administration and minority and women's
organizations,
and community action groups concerned with employment opportunities of minorities
and
women.
h. Informs management of the latest developments in the area of equal opportunity.
i. Analyzes employment practices and procedures and reviews documents related to the
employment processes, in order to ensure consistency with U. T. System Administration's
Equal
Employment Opportunity Policy and Americans with Disabilities Act (ADA) guidelines.
j. Maintains and analyzes applicant flow data to ensure equal access to employment
opportunities.
k. Prepares all required government reports related to equal employment opportunity.
Page 6
l. Accommodates individuals seeking information on U. T. System Administration's
policies and
procedures on equal employment opportunity.
m. Serves as respondent to allegations of employment discrimination brought against U.
T. System
Administration.
2. Duties of Department Supervisors
a. Identifies areas of concern and underutilization as it applies to compliance with
policies and
procedures, in order to establish departmental goals and objectives to ensure that equal
employment opportunity exists.
b. Performs periodic audits of training programs and hiring and promotion patterns in
order to
attain departmental goals and objectives.
c. Conducts regular discussions with supervisors and employees to be certain that U. T.
System
Administration's policies and procedures are being followed.
d. Reviews qualifications of all employees under their supervision to ensure that women
and
minorities are given full opportunities for promotions, transfers, and training.
e. Ensures that supervisors foster an supportive environment related to recruitment,
promotions,
transfers and training.
f. Encourages minority and female employees to participate in all educational, training,
recreational, and social activities sponsored by U. T. System Administration.
g. Includes qualified women and minorities in committees, job assignments, and other
activities that
might serve to enhance individual potential or professional development.
Page 7
Identification of Areas of Concern and Resolution
In an effort to assist in the identification and resolution of areas of concern, the Office of
Human
Resources' on-going audit process includes an analysis and review of the following
personnel matters.
1. Analysis of the workforce by ethnicity and gender.
2. Analysis of applicant flow by ethnicity and gender.
3. Review of the hiring and selection processes including job descriptions, job titles,
worker
specifications, application for employment forms, pre-employment forms, test
administration and
validity, interview procedures, referral procedures, final selection process, and similar
factors.
4. Review of transfer and promotion practices.
5. Review of training programs.
6. Review and update, as required, Federal, and State law posters to include review of
policy
statements.
7. Equal Employment Opportunity program evaluation system.
8. Participate as a member on the U. T. System Administration Compliance Committee.
Page 8
Establishment of Goals
Our goal will be to ensure objectivity, consistency, uniformity and job relatedness
through design and
implementation of appropriate personnel policy and procedural systems that affect the
equal
employment opportunities of the U. T. System Administration employees and applicants
for
employment.

Development and Execution of Proactive Activities

It is the responsibility of U. T. System Administration to identify proactive activities that
will assist in the
development of an Equal Employment Opportunity program. U. T. System
Administration seeks to
establish a long-range EEO program that will include expanded recruitment efforts and
retention of
women and minorities in its workforce, and to eliminate impediments to the attainment of
U. T. System
Administration's EEO goals.
1. Selection Process
a. U. T. System Administration reviews job descriptions in order to ensure that they
accurately
reflect position functions and are consistent for the same position from one location to
another.
b. U. T. System Administration has validated job specifications for each job title in each
department using only job performance criteria. These specifications are non-
discriminatory
with respect to race, color, religion, gender and national origin.
c. These validated job specifications are available to all supervisors involved in the
recruiting,
screening, selection, and promotion process. Copies of job descriptions for job openings
are
available to all recruiting sources.
d. U. T. System Administration provides training in hiring procedures to employees
involved in the
recruiting, screening, and selection of employees to ensure equal employment
opportunity.
When a vacancy occurs, the hiring supervisor receives training materials to ensure that
these
processes remain non-discriminatory.
e. U. T. System Administration hiring officials are given the responsibility to assure
compliance and
enforcement of Equal Employment Opportunity through Human Resources Policy and
Procedures Memoranda: Equal Employment Opportunity I.150 and Hiring, Promotion
and
Transfer Procedures I.010.
f. U. T. System Administration reviews the requirements of the Office of Federal Contract
Compliance Programs (OFCCP) Uniform Guidelines on Employee Selection Procedures.
2. Recruitment
a. U. T. System Administration announces its vacancies nationally and locally with
minority and
women's organizations, including, but limited to, the Urban League, NAACP, Local
Minority
Chambers of Commerce, libraries, National Veterans Outreach Programs, Texas Higher
Education Coordinating Board, Texas Rehabilitation Commission, Texas Commission for
Human Rights, and Texas Workforce Commission.
Page 10
b. Senior-level administration job vacancies are disseminated through The University of
Texas Job
Network (UTJOBNET). The purpose of UTJOBNET is to inform employees of upward
mobility opportunities in particular senior-level administrative positions. In addition, the
UTJOBNET maximizes recruitment and retention efforts that foster opportunities for
qualified
minorities and women.
c. U. T. System Administration encourages component institutions with student
enrollments to
support minorities and provide opportunities that support minority graduation. An
increase in
the graduation rates of African American and Hispanic students enhances employment
opportunities for such candidates within U. T. System Administration and component
institutions.
d. U. T. System Administration programs which improve employment opportunities for
minorities
and women are encouraged.
e. U. T. System Administration participates in local and surrounding area “job fairs.”
f. U. T. System Administration maintains a World Wide Web job site.
3. Promotions
a. Promotional opportunities are posted or announced.
b. Formal employee evaluation programs are provided.
c. "Employee evaluations" are based on job related criteria.
4. Welfare
a. U. T. System Administration’s facilities and social and recreation activities are open to
all
employees. All employees are encouraged to participate in U. T. System Administration
sponsored activities.
Page 11
Monitoring Implementation of
Equal Employment Opportunity Program
U. T. System Administration has developed an on-going internal audit and reporting
system to monitor
decisions on employment and personnel action, which includes but is not limited to,
recruitment,
promotion, and transfer in order to ensure adherence to the Equal Employment
Opportunity Policy. An
assessment of separations from employment will also be conducted to assist with future
retention of
women and minority employees.
The following tools have been devised to assist in the assessment of U. T. System
Administration's
attainment of established goals.
EQUAL OPPORTUNITY COMPLIANCE (EOC) FORM

Hiring officials are required to complete and sign an Equal Opportunity Compliance
(EOC) Form prior
to making a job offer, and for change in status involving promotions and transfers. This
document is
reviewed by the Office of Human Resources for compliance to ensure fair hiring and
selection processes
and good faith efforts are being made in recruitment.
YEAR-END EEO
A year-end EEO report shall be compiled by the Office of Human Resources. Included in
the summary
are applicant activity data, referral information, new hires, promotion, transfer,
reclassification, and
separation information by race and gender.
All reports and documentation required in recruitment, hiring and selection processes,
promotions,
transfers, reclassifications, and separations will be maintained in accordance with
U. T. System Administration's records retention plan.
EXIT INTERVIEW QUESTIONNAIRE
This document is administered to separating employees by the Office of Human
Resources. Exit
interviews provide the opportunity to address concerns that may exist in the areas of
equal opportunity,
fair treatment, and/or employee retention within U. T. System Administration.
Page 12
Design and Implementation
of Internal Audit and Reporting Systems
It is the responsibility of the Office of Human Resources to implement and monitor an
auditing and
reporting system that provides for the following:
1. Maintain accurate up-to-date records on all referrals, applicants, hires, promotions,
transfers, and
separations by race and gender to be certain that all employees are treated on a fair and
equitable
basis.
a. Data on applicants who apply for vacancies is collected through the administration of
the
voluntary Applicant Data Flow form. This voluntary form captures the applicant's race,
gender,
veteran status and date of birth. An analysis by such factors is conducted in order to
evaluate
the effectiveness of current recruiting efforts. All information voluntarily provided is kept
confidential.
b. Annual analysis by race and gender within each department for each EEO-6 category is
conducted in order to evaluate the effectiveness of current recruiting efforts to determine
if
stated goals and good faith efforts are being met.
c. Annual analysis by race and gender within each department for each EEO-6 category is
conducted in order to review internal promotion and monitor upward mobility
opportunities.
d. Annual analysis by name, race, gender, job title, and reason for separation within each
department for each EEO-6 category is conducted in order to identify possible areas of
concern
and need for remedial action.
e. All separating employees are requested to complete an exit interview questionnaire
administered
by the Office of Human Resources. The exit interviews provide the opportunity to
address
areas of concerns that may exist in the areas of equal opportunity, fair treatment, and
employee
retention within U. T. System Administration.
2. Review all selection, promotional, and training procedures to ensure that they are
nondiscriminatory.
a. Hiring Officials are required to complete and sign an Equal Opportunity Compliance
(EOC)
Form prior to making a job offer, and for change in status involving promotions and
transfers.
This document is reviewed by the Office of Human Resources for compliance to ensure
fair and
equitable hiring and selection processes and that good faith efforts are being made in
recruitment.
3. Inform executive management of the effectiveness of the EEO Policy and
recommendations for
improvements, if necessary.
Page 13
a. A year-end EEO report shall be compiled by the Office of Human Resources. Included
in the
summary are applicant activity data, referral information, new hire, promotion, transfer,
reclassification, and separation information by race and gender.
Page 14
Compliance with Sex Discrimination Guidelines
It has and continues to be the policy of U. T. System Administration not to discriminate
on the basis of
sex. To this end, we continue to do the following:
1. Recruitment and Advertisement
a. U. T. System Administration actively recruits both men and women for all jobs, unless
sex is a
bona fide occupational qualification. Referral sources are informed that U. T. System
Administration has no specific sex preference and seeks only qualified applicants without
regard
to race, color, gender, religion, or national origin.
b. U. T. System Administration actively recruits both men and women for all jobs, unless
sex is a
bona fide occupational qualification. Advertisements for employment in newspapers and
other
media do not express a gender preference. No advertisements will be placed in columns
headed "Male" or "Female." All advertisements are followed by "Equal Opportunity
Employer."
2. Job Policies and Practices
a. Monitor written personnel policies and procedures to assure that there shall be no
discrimination
against applicants for employment or employees on the basis of gender.
b. Employees and applicants for employment of both sexes shall have an equal
opportunity to any
available job that he or she is qualified to perform. Gender is currently not a bona fide
occupational qualification for any job within U. T. System Administration.
c. When terms and conditions of employment are the same, no distinction is made
between the
sexes in regard to opportunity, wages, hours, benefits, or other conditions of employment.
In
the area of employer contributions for insurance, pensions, and other fringe benefits,
contributions shall be the same for both sexes.
d. Marital status has no basis between the treatment of male and female as it relates to
employment
or separation from employment. Also, U. T. System Administration does not deny
employment
to women with young children, nor does it terminate employees of one sex in a particular
job
classification upon reaching a certain age.
e. U. T. System Administration provides appropriate and comparable physical facilities
for both
female and male employees.
f. U. T. System Administration follows federal and state guidelines relative to
employment.
g. No difference is made between women and men as to retirement age for a particular
job.
Page 15
h. Both women and men are eligible for all training programs and benefits offered by U.
T. System
Administration. U. T. System Administration encourages women to participate in
management
training programs both internal and external of U. T. System Administration.
3. Seniority System
a. Gender shall not be a factor in the determination of service benefits.
4. Discriminatory Wages
a. No distinction shall be made between male and female in establishment of wage
schedules.
b. No restrictions shall be made on one gender regarding certain job classifications.
Proactive
steps shall be taken to make jobs available to all qualified employees in all classifications
without
regard to gender.
Page 16
Guidelines on Discrimination
Because of Religion or National Origin
1. Equal Employment Policy
U. T. System Administration does the following to ensure that all applicants for
employment and
employees are not discriminated against because of religion or national origin:
a. Reviews employment practices to determine whether members of various religious
and/or ethnic
groups are given equal employment opportunities.
b. To ensure non-discrimination based on religion or national origin, U. T. System
Administration is
involved in the following outreach and recruitment activities:
1. U. T. System Administration communicates its obligation to provide equal employment
opportunity without regard to religion or national origin to all employees and applicants
for
employment.
2. Internal procedures exist at U. T. System Administration to implement equal
employment
opportunity without regard to religion or national origin.
3. U. T. System Administration informs all employees and applicants for employment of
its
commitment to equal employment opportunity without regard to religion or national
origin.
4. Recruitment sources are used to provide equal employment opportunity without regard
to
religion or national origin.
2. Accommodations to Religious Observations and Practice
U. T. System Administration accommodates the religious observances and practices of
employees
except where such accommodation causes undue hardship on the conduct of U. T. System
Administration’s business. The extent of our obligation is determined by considering
business
necessity, financial costs and expenses, and resulting human resources problems.
3. Non-discrimination
In implementing its EEO policy regarding non-discrimination because of religion or
national origin,

U. T. System Administration does not discriminate against any qualified employee or

applicant for
employment because of religion or national origin.

Workforce Analysis by Department

Employee Group Insurance

Medical and Dental Applications Center
Office for Community Relations
Office of Academic Affairs
Office of Business Affairs
Office of Business Affairs – H.U.B. Development
Office of Business and Administrative Services
Office of Development and External Relations
Office of Estates and Trusts
Office of Facilities Planning and Construction
Office of Federal Relations
Office of Finance
Office of General Counsel
Office of Governmental Relations
Office of Health Affairs
Office of Human Resources
Office of Information Resources
Office of Information Technology
Office of Public Affairs
Office of Special Services
Office of the Board of Regents
Office of the Chancellor
Office of the Controller
Real Estate Office
System Audit Office
System Police
System Compliance Office
System Airplane Operation
U.T. TeleCampus
University Lands – Accounting Office
University Lands – West Texas Operations
Workers/ Compensation Insurance Division
The following workforce analysis display, within each department for each job group, the
total number
of incumbents, the total number of make and female incumbents, and the total number of
male and
female incumbents by ethnicity.

Analysis of Major Job Groups

We have supplied an analysis of all major job groups at U. T. System Administration.
Those jobs
having similar content, and opportunities have been grouped into five job categories:
01 Executive/Administrative/Managerial
03 Professional
04 Clerical/Secretarial
05 Technical/Paraprofessional
06 Skilled Crafts
07 Service/Maintenance
The following reflects the analysis of the major job groups by job title, ethnicity and
gender.
 Research and Methodology

Statement of Problem:

Human resource has gained a wide acceptance in the industry. The

objective of the study was to access employee satisfaction. This has led to
the need for more experienced and skillful employee where to be trained to
meet the organization requirement.

People in an organization are the most productive resource and also

the most expensive organization spends on this resource in order to extract
the best contribution out of them. A small judgment error in rectifying a non
retainable employee could lead to decal losses in terms of time and money
spend on his training and job socialization as also initial losses in terms of
job held up due to vacancy in position and other related job being postponed
in today’s fast pace corporate world, time management being important,
such errors are not called for therefore more stress is laid on efficient,
effective and potential worker for the organization corporate world today
recruits people directly and prudently rather simply hire and fire people.

The mobilization of money, the construction of factory building, the

purchase and installation of machines and procurement of materials are the
initial measures taken by a management in the establishment of a company.
The recruitment and selection of people to man and machines and auxiliary
services form a part of these initial measures.

Without people to man and plant, the collection of physical resources

by itself will not serve only purpose. The hiring of men and women required
is more important than the marshalling of physical resources in the
establishment of the company and the attainment of its objectives. Note that
the hiring of people is confirmed to the initial stages in the formation of an
enterprise. The employment is continuous one and it ends only when the
enterprise eases to exist.

More important, an enterprise grows and diversifies, and so there is

great need for men and women. Recruitment and selection, therefore
becomes a specialized function and is disclosed by the personnel
department. In act, employments are one of the foremost functions of the
human resource development.

Therefore, it is necessary to know about the employment function i.e.,

recruitment, selection, interviews, placing and orientation of personnel’s. HR
is the major inputs for any organization to achieve its objectives. Therefore
it’s important for any organization to spend time and money till the right
personnel are found.

Field of study:
This project work was carried out in collaboration with TECH LIFE
CONNECT (TLC), DELHI.

Research samples:
IT industry plays a very important role in the economy. The sample
was therefore chosen as it portrays the needs of the researchers.

Research provides an insight into any study top basically evaluate and
judge the data or to find the solution to any given problem a simple is
representative of a group or population that identifies itself as part of it. The
sample chosen for this report is TECH LIFE CONNECT (TLC).

Objectives of the study:

Recruitment and Selection are one of major HRM function that helps
manager to keep the skilled members in the organization.

Data Collection:
 The data collected contains primary data and secondary data. The
primary data has been collected mainly by interviewing and also observation
and audit. Secondary data has been obtained from published journals,
company broachers, books, internet, etc.

Limitations of the Study:

1. As the project is prepared for academic purpose only, it suffers from
the limitations of time and money, due to which analytical study into
all the strategies adopted by the organization was not possible.
2. The study was completed with in short span of time that was
available.
3. The report also suffers from the limitations of exhaustiveness as far as
the information is concerned.
4. All this study is limited to TECH LIFE CONNECT (TLC), NEW
DELHI only.

Data analysis

1 NUMBER OF RESPONDENT ACCORDING TO GENDER

GENDER NUMBER OF RESPONDENT PERCENTAGE

MALE 26 52
FEMALE 24 48
TOTAL 50 100
Feed Back
The above chart shows that 52% of respondents
are male
and remaining 48% respondents are female

2 ARE YOU SATISFIED WITH MANAGEMENT POLICIES?

MANAGEMENT NUMBER OF PERCENTAGE

POLICIES RESPONDENT
YES 50 100%
NO 0 0
TOTAL 50 100%
 The above chart shows that 100% respondents are satisfied
with the management policies.

3 ARE YOU SATISFIED WITH MEDICAL

FACILITIES BY THE COMPANY ?

MEDICAL NUMBER OF PERCENTAGE

FACILITIES RESPONDENT
YES 50 100%
NO 0 0
TOTAL 50 100%

The above chart shows that 100% respondents are satisfied

with the medical facilities given by the company
 4 NATURE OF RELATIONSHIP BETWEEN THE
EMPLOYEES IN ORGANISATION

RELATIONSHIP NUMBER OF PERCENTAGE

RESPONDENT
EXCELLENT 49 98%
GOOD 1 2%
AVERAGE 0 0
TOTAL 50 100%

The above chart shows 98% of the respondent had

excellent employees in the organization

5 TYPES OF INCENTIVES PREFERRED

INCENTIVES NUMBER OF PERCENTAGE

RESPONDENT
MONETARY 25 50%
NON MONETARY 0 0%
BOTH 25 50%
TOTAL 50 100%
The above chart shows that 50% of respondents prefer
monetary type of Incentives and another 5% of respondents
prefer both the types of incentive i.e, monetary and non-monetary

6 DOES AN ORGANISATION GIVE EMPHASIS

TO CAREER PLANNING

PLANNING NUMBER OF PERCENTAGE

RESPONDENT
YES 48 96%
NO 2 4%
TOTAL 50 100%

The above chart shows 96% of respondents feel the

organizational is for career planning

7 DO YOU FEEL THAT YOUR ORGANISATION IS

 WELL PREPARED TO MEET TODAY'S
CHALLENGES?

CHALLENGES NUMBER OF PERCENTAGE

RESPONDENT
YES 50 100%
NO 0 0%
TOTAL 50 100%

The above chart shows all the respondents agree that

their organization is well prepared to meet today's
Challenges

8 DO YOU HAVE FAITH IN COMPANY'S POLICIES?

POLICIES NUMBER OF PERCENTAGE

RESPONDENT
YES 50 100%
NO 0 0%
TOTAL 50 100%
THE ABOVE CHART SHOWS ALL THE RESPONDENTS HAVE FAITH
IN THEIR COMPANY'S POLICIES

1. Are you happy with the Recruitment process?

Recruitment No. of Respondents Percentage
Yes 68 90.7
No 7 9.3
Total 75 100
2. How do you feel about interview panel?
Recruitment No. of Respondents Percentage
Excellent 30 40
Good 33 44
Satisfactory 10 13.3
Poor 2 2.7
Total 75 100

3. Did the Galaxy meet your expectations?

Recruitment No. of Respondents Percentage
Yes 70 93.3
No -- --
Cant Tell 5 6.7
Total 75 100
4. Are you happy with the salary that was offered from the company?
Recruitment No. of Respondents Percentage
Yes 24 32
No 51 68
Total 75 100
5. Did Galaxy fulfill the commitments which were given to you at the
time of interview?
Recruitment No. of Respondents Percentage
Yes 42 56
No 13 17.3
Cant Tell 20 26.7
Total 75 100

6. How do you come to know about openings in GCS?

BG Checks No. of Respondents Percentage
Friends 5 6.7
Internet 23 30.7
News Papers 40 53.3
Others 7 9.3
Total 75 100
7. Do you want to refer more friends to GCS?
BG Checks No. of Respondents Percentage
Yes 58 77.3
No 8 10.7
Not Replied 9 12
Total 75 100

8. Did you have the right Designations?

BG Checks No. of Respondents Percentage
Yes 34 45.3
No 27 36
Not Replied 14 18.7
Total 75 100
 9. What should be the company’s main source of BG Check?
BG Checks No. of Respondents Percentage
Employment Bureau 4 5.3
Direct Verification 17 22.7
Third Party Verification 39 52
Placement agency 13 17.3
Others 2 2.7
Total 75 100
 10.What should be the best recruitment sources according to your
preference?
Recruitment No. of Respondents Percentage
Internal Recruitment 63 84
External Recruitment 4 5.3
Both 8 10.7
Total 75 100
11.Did you fully know about the company policies before joined in this
company?
Recruitment No. of Respondents Percentage
Yes 10 13.3
No 65 86.7
Total 75 100

12.Did you under gone any Written Test during Recruitment?

Recruitment No. of Respondents Percentage
Yes 75 100
No 0 --
Total 75 100
13.How do you think about Recruitment and selection procedure in your
company?
Recruitment No. of Respondents Percentage
Satisfactory 70 93.3
Unsatisfactory 5 6.7
Total 75 100

Questionnaires

1) Are you happy with the Recruitment process?

a) Yes
b) No
2) How do you feel about interview panel?
a) Excellent
b) Good
c) Satisfactory
d) Poor

3) Did the TLC meet your expectations?

a) Yes
b) No

4) Are you happy with the salary that was offered from the Bank?
a) Yes
b) No

5) Did Galaxy fulfill the commitments which were given to you at the
time of interview?
a) Yes
b) No

6) How do you come to know about openings in TLC?

a) Friends
b) Internet
c) News Paper
d) Others

7) Do you want to refer more friends to Galaxy?

a) Yes
b) No

8) Did you have the right Designations?

 a) Yes
b) No
9) What should be the company’s main source of recruitment?
a) Employment Bureau
b) News Paper ads
c) Direct Recruitment
d) Placement agency
e) Others

10) What should be the best recruitment sources according to your

preference?
a) Internal Recruitment
b) External Recruitment
c) Both

11) Did you fully know about the company policies before joined in this
company?
a) Yes
b) No

12) Did you under gone any Written Test during recruitment?
a) Yes
b) No
13) How do you think about Recruitment and selection procedure in
your company?
a) Satisfactory
b) Unsatisfactory

14) What are your Guidelines to TLC Recruitments?

 15) How about HR Feed back in TLC?

Findings from the study

The data collected and analyzed and general observation has proven
that M/S Galaxy Consultancy Services has done remarkable job in its
Human resource development.
The main findings are as follows:

1. Each and every employee is well prepared to meet today’s challenges.

2. The organization gives encouragement in career planning for every
employee.
3. There are employees in all experience level in the organization.
4. The internal department of core competencies and continuous process
improvements has made in Tech Life Connect (TLC).
5. The management showing their full efforts for the growth of Tech
Life Connect.
6. The company is having skilled employees who can give prime
solutions to the clients more effectively.
7. The management is showing there individual attention to each and
every employees for their betterment and to groom there skills.

Suggestions

1. Create awareness about customer’s requirements among the

employees by maintaining high level of motivation and focus.
2. Increase the competence levels among the employees by giving
suitable Training and Development Program.
3. Identify the competencies and behavior pattern to be developed in
each individual by obtaining there feedback and requirements.
4. Provide training to the employees so that they get better knowledge,
skills and attitude.
5. Convert Tech Life Connect (TLC) into a ‘learning and development
organization’ to make it a “GLOBAL PLAYER AND LEADER”.

Bibliography

Primary Source

1. Principles of Management
- By R.N.Gupta.

2. Business Management
- By Reddy and Appanaiah
3. Personal Management and Industrial Relations
-By Dr.T.N.Bhagoliwali

Secondary source

4. www.Google.com
5. www.KarnatakaHRGroup.com
6. www.HRCommunity.com
7. www.HRIndia.com
8. Mr.BV Raghunath – (HRD Professional)