1) A guest’s first impression of an establishment occurs

a) At the first contact c) After greeting and seating

b) When ordering the food. d) After they have tasted the food
2) Mention the term which mainly to make profit through their products and services.
a) Rate of Interest c) Rate on investment
b) Return on interest d) Return on investment
3) Name the sector which operates only for service motive.
a) Commercial c) Welfare
b) Primary d) Catering
4) Identify the market where the customers have a choice to eat.
a) Captive c) Semi-captive
b) Non-captive d) Demi-captive
5) Find an example where the customers do not have a choice to eat and have to avail services
provided by a particular catering outlet.
a) Stand alone restaurant c) Hospitals
b) Coffee shop d) Railway station
6) Indicate where the customers have a limited choice to eat.
a) Stand alone restaurant c) Hospitals
b) Coffee shop d) Railway station
7) Find out the type of restaurant which is small that service simple, moderately priced meals.
a) Brasserie c) Dhabha
b) Bistro d) Coffee shop
8) Identify the restaurant that mainly serves snacks and beverages 24 hours a day.
a) Brasserie c) Dhabha
b) Bistro d) Coffee shop