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Kirit Shah

CIO at Landmark Group - Dubai


Award winning "Chief Information Officer" with proven technical & management expertise in a Career Spanning 30+ years

Recipient of "2016 Oracle Excellence Award : CIO of the Year" at Oracle Open World, SFO Recipient of the "CIO 100 award" 2015 & 2016 at Dubai Recipient of the "CIO 50 award" at the Middle East CIO 50 Forum and Awards 2012 & 2014

Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous large-scale, mission critical projects on time and under budget. Team-based management style and excellent interpersonal / communication skills.

IT Strategy / Stakeholder management / Governance Risk & Compliance / Change Management / Business IT Alignment / Large Project Management / IT Security / Analytics / Capital & revenue Budgeting / Vendor Relations


Chief Information Officer at

October 2003 - Present (13 years 4 months)

Landmark Group

Landmark Group is the largest Retail and Hospitality conglomerates in the Middle East & India, operating over 2200 stores across 21 countries, $ 7 billion revenue & 55,000 employees.

Group IT setup: 530+ IT professionals supporting 12000+ users

KPI driven responsibilities:

IT Strategy:

Formed a long-term strategy to migrate distributed legacy systems to centralized IT architecture using Oracle ERP technology and IBM hardware hosted at green data centers.

Stakeholder management:

Stakeholder communication & managing expectations.


IT Governance:

Business-IT alignment, Risk management, Performance compliance.

IT Security:

Three-year road map to enhance IT security maturity levels.

ERP implementations:

Successful implementation of Oracle Financials, HR, Loyalty, Retail (Merchandising, Warehousing and Stores), Planning & Optimization applications. Centralized data-warehousing system.

E-Commerce: ( Went live in Dec'12 offering omni-channel, digital customer experience.

Cloud Strategy:

Corporate collaboration on Microsoft 365 cloud, Campaign management on Oracle Responsys cloud, Loss prevention on Oracle XBRi cloud.

BI & Analytics:

CxO dashboards, Group wide operational & analytical reporting system.


Tier 2+ production & disaster recovery centers, IBM Power UNIX servers, CISCO network backbone, Stonegate multi-link firewalls, Sophos antivirus and IBM IPS. On-line connectivity across countries and wireless infrastructure at warehouses and stores.

New Technologies - SMAC disruption:

Improving customer experience via Mobile POS, In-Store communication, Store KPI dashboards, In-Store member recognition.

Environment awareness:

Consolidation, virtualization & Green data centers.

Outsourcing strategy:

Onsite / off shore NOC, SOC, L2/L3 support.

Vendor management:

Engaged Oracle Consulting, TCS, Cognizant, Wipro for ERP implementations & support services.


IT Budget & Cost control:

Group IT Head at

December 1987 - September 2003 (15 years 10 months)

Al Shirawi Group of Companies

Al Shirawi group is one of the largest manufacturing, engineering, trading, marketing, distribution, contracting and service industries conglomerates in the Arabian Gulf. It has diversified into 34 major companies. Products and services include steel and metal fabrication, air-conditioning and refrigeration, water-proofing, interior decoration, printing, automobiles, electronics, plastics, technical services. Group employs 8500 trained manpower.

Was responsible to upgrade and replace obsolete technologies at this fast growing and dynamic organization.

Hire, train, develop competent IT team. Scope of position was expansive and included full design, installation, engineering, implementation, support, training, administration and management of :

ERP Applications / Enterprise grade LAN/WAN Network Systems / UNIX / Windows Systems Administration / Servers and PC Desktop Systems / Database Administration / Help Desk Operations Web/Internet Design & Operations / Mail / Workflow / Mobile Applications

Introduced state-of-the-art and cost effective technologies and business solutions that have dramatically improved efficiency, decreased expenses and optimized data integrity and safety.

General Manager at

1996 - 2000 (4 years)

Emirates Electonics Co (Al Shirawi Group)

Emirates Electonics Co was a Computer Hardware and Software reseller catering to local UAE market and exporting to Africa market.


Successfully converted the company from single product single activity to multi product, multi activity profitable organization. Overhauled the work force of the company. Introduced “departmental” functioning with clear job assignments. Introduced “Team Work”. Computerized internal operations. Reduced day to day expenses by professionally managing the resources. Streamlined the stock movement resulting in minimum “dead stock”. Negotiated and improved relationships with principals. Expanded the company’s reach to Africa market. Formed reseller tie-ups with Compaq / IBM / 3Com / Lotus / Microsoft. Started Lotus Notes Application development / Consulting Division, Internet Web site development / Hosting division and Hardware maintenance division.

Technical Manager at

1994 - 1996 (2 years)

Management Services Division (Al Shirawi Group)


This division was formed to improve IT awareness across the Group, to introduce latest technologies and to improve the computer literacy level of the employees.

Computer Engineer at

1988 - 1994 (6 years)

Emirates Elecronics Co (Al Shirawi Group)

Managed Technical Support, Production and Repair department of this start-up PC reseller and assembling firm. The job also involved maintenance of Group Data Center activities. At a later stage, was involved in maintenance of CNC machines and X-Ray baggage inspection systems.

Customer Engineer at

1985 - 1987 (2 years)

International Data Management

IDM was formed on departure of IBM from India. Job involved was maintenance of Prime mini computers, PCs and related peripherals.

Project Engineer at



1985 (1 year)

Electronics Consultancy Services

Providing project consultancy services. Creation of technical & financial feasibility study reports.


Oracle EBS (Financial & HR) Implementation February 2004 to June 2004 Members:Kirit Shah

Single Instance implementation of Oracle Financials covering 10 Middle east countries Oracle Sieble Loyalty management

2011 to 2012

Members:Kirit Shah

Single instance, Oracle Sieble system based Shukran Layalty application covering 20 Mio loyal customers across Middle east offering instant redemption, promotions, campaign management data Oracle Payroll Implementation

2012 to 2012

Members:Kirit Shah

Single instance, one payroll across 55000 employees on Oracle payroll system Oracle Retail Implementation

2010 to 2014

Members:Kirit Shah

One of the most complex Oracle Retail implementation. Single instance implementation covering Fashion Apparel, Value apparel, Shoes & acessories, Home furniture, Home decor, Gift retailing, Sports goods, Frenchisee brands


Across 10 Middle East countries

Modules included - Merchandizing, Warehousing, Store operations, Point of Sale Enterprise wide Information Management system

2012 to 2014

Members:Kirit Shah

IBM Netezza based data warehousing system offering analytical reports to 1400+ users covering sales, inventory, trends, using Oracle and Qlick tools. Oracle Planning and Optimization system

2014 to Present

Members:Kirit Shah

Oracle Merchandise Financial Planning, Location Planning, Assortment Planning, Demand forecasting, Size

Profile optimization. These applications were implemented across planning departments in order to improve inventory and margin management. Microsoft Cloud - MS 365 collaboration system

2016 to 2016

Members:Kirit Shah

Migrated 12000+ Lotus Notes users to Cloud based Microsoft 365 system covering email, skype, office tools, one drive repository. Oracle Cloud - Responsys Campaign Management system

2015 to 2016

Members:Kirit Shah

Workflow based Campaign Management system offering SMS / Email / Social integration for promotion. Oracle Cloud - XBRi Loss Prevention system November 2016 to Present Members:Kirit Shah

Ina process to implement Oracle cloud based XBRi Loss prevention system to control fraud and shrinkage.





(Full professional proficiency) (Native or bilingual proficiency) (Full professional proficiency)

Skills & Expertise

Vendor Management IT Strategy ERP Data Center Change Management ITIL Disaster Recovery


Retail Oracle E-Business Suite Enterprise Software Stakeholder Management Business Process Business Intelligence CRM Team Management Program Management Business Analysis SDLC Project Management Oracle Retail Enterprise Resource Planning (ERP) Management Strategy Cloud Computing Outsourcing Leadership Contract Negotiation Purchasing Negotiation IT contract negotiation Vendor Negotiation relationship


Victoria Jubilee Technical Institute - Bombay (India) B.E. - Bachelor of Electrical Engineering - intensive 3 year program., Electrical and Electronics Engineering, 1981 - 1984

K J Somaiya Polytechnic – Bombay (India) D.E.E - Diploma in Electrical Engineering – intensive 3 year program, Electrical and Electronics Engineering, 1979 - 1981

Hansraj Morarji Public School - Bombay - India 6th to 10th Grade, 1972 - 1978 Grade: Maintained either 1st or 2nd rank in the class Diredawa Mahajan School - Ethiopia 1st - 5th Grade, 1968 - 1972 Grade: Always stood first in the class


Painting / Walking / Swimming / Learning various musical instruments

Helping Old Age people


Passion: I believe, a person should create himself from 15 to 45 years. Post 45, the time should be devoted to create legacy. Legacy in the form that society should remember you.

I want to devote my time and energy to give back to society - whatever I can.

Honors and Awards

"2016 Oracle Excellence Award : CIO of the Year" at Oracle Open World, San Francisco Oracle Inc, USA September 2016

This is a global recognition among +70 nominations received across Europe, Middle East & Africa. The award recognizes the individual who has played a pivotal role in transforming the business with cutting edge technologies & delivering the business value.

The finalists of the Oracle Excellence Award were reviewed based on certain key criteria’s, and were voted for by the senior leadership at Oracle.

Safra Catz, Chief Executive Officer, Oracle, bestowed the award. "CIO 100 award" 2016 at Dubai CPI Media Group - Dubai


"CIO 100 award" 2015 at Dubai CPI Media Group - Dubai


"CIO 50 award" at the Middle East CIO 50 Forum and Awards 2014 Middle East CIO 50 Forum and Awards


The Middle East CIO 50 Awards acknowledges top 50 CIO's at Middle East level who have introduced

Information Technology in innovative ways to deliver business value by creating competitive advantage, optimizing business processes, enabling growth and improving relationships with customers. Most Innovative Retail Company of the Decade Oracle Inc


Retail & Trading Implementation of the Year - 2014 Arabian Computer News - Arab Technology Awards


Certificate of appreciation from McKinsey McKinsey - Dubai June 2013


During May / June 2013, at Landmark Group, McKinsey did a diagnostic exercise on the complete IT organization structure in order to assess the sustainability of IT when group will reach USD 10Bn mark by 2017/18. They overwhelmingly certified saying, Landmark IT is at par with other reputed international

retailers as far as cost and efficiency of operation, timeframe of ERP implementations, optimization of IT infrastructure and vendor relationship management is concerned. "CIO 50 award" at the Middle East CIO 50 Forum and Awards 2012 Middle East CIO 50 Forum and Awards


The Middle East CIO 50 Awards acknowledges top 50 CIO's at Middle East level who have introduced

Information Technology in innovative ways to deliver business value by creating competitive advantage, optimizing business processes, enabling growth and improving relationships with customers. "Green IT Project of the Year" - 2011 Network World Middle East


The award was in appreciation of the efforts put in to reduce carbon footprint and environmental initiatives. "Best Wireless Infrastructure" - Year 2009. Network Middle east



Kirit Shah

CIO at Landmark Group - Dubai

Contact Kirit on LinkedIn
Contact Kirit on LinkedIn