TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D0AP/D0C4/D0C5/D0C6 - 004 07/29/2019

APPLICABLE MODEL:
LANIER - IM 430F/IM 430Fb/IM 350F/IM 350
RICOH - IM 430F/IM 430Fb/IM 350F/IM 350
SAVIN - IM 430F/IM 430Fb/IM 350F/IM 350

SUBJECT: EMITS SMOKE OR SERVICE CODES 543, 545 OR 548 OCCUR

SYMPTOM:
The following symptoms may occur:
1. The Fusing Lamp Harness can emit smoke.
2. An electrical shock is produced - if the machine is not properly grounded.
3. Service Codes 543, 545 or 548 occur.

CAUSE:
There is an issue with the Fusing Unit Wiring Harness.

SOLUTION:
Replace the Fusing Unit. Follow the Fusing Unit Replacement Procedure below:

FUSING UNIT REPLACEMENT PROCEDURE:

Fusing unit parts are very hot and may cause burn injury. Please wait after powering off the
machine until it is cool to the touch before advancing.
1. Open the Rear Cover [A].

2. Remove the Fusing Unit [A] while pinching the green levers on the handle and lift up at slight angle.

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Tech Service Bulletin No. D0AP/D0C4/D0C5/D0C6 - 004

3. Be sure that there is a white dot on the right side of the replacement Fusing Unit.

4. Reinstall new Fusing Assembly.

5. Place the older Fusing Unit in the box and dispose of the unit in accordance with local regulations.

Inspect the Machine Power Cord and Customers Outlet:

1. Inspect the machine power cord to ensure that all 3 contacts are still intact and are electrically
connected.
2. Inspect the customers outlet to ensure that it is correctly grounded.
3. Make sure the plug is firmly inserted in the outlet.
4. -Avoid using power strip.
5. Be sure to ground the machine.
6. Never place anything on the power cord.

Disposal of Fusing Assemblies:

1. Dispose of fusing assemblies in accordance with local regulations.

Identification of Inspected Units:

There are two (2) ways of identifying units that have been inspected and are okay for use in the machines.
1. If the machines are to be set up and are in the original carton, there will be an “Orange” dot sticker
placed on the box on the Serial Number / Barcode label.

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Tech Service Bulletin No. D0AP/D0C4/D0C5/D0C6 - 004

2. If the unit was unboxed the way to identify an inspect unit is by inspecting the Fuser Assembly. The
Right side of the unit there will be a “White” dot sticker on the Fuser Assembly.

AFFECTED UNITS:
This list shows the final affected Serial Numbers. All machine serial numbers after these serial numbers are
not affected.

Model EDP Model Code Serial Number Cut In

IM 350F 418485 D0C517 3379P700330
IM 430Fb 418488 D0C417 3369P500068
IM 430F 418490 D0AP17 3359P700358
IM 430F 418491 D0AP27 3359P603496
P 501 418082 M0BQ17 5219P601924
P 502 418494 M0D117 5389P600946
P 502 418495 M0D127 5389P600441
IM 430FbTL 418159 5K4815 Special - See SN List below
P 501TL 418160 5K4816 Special - See SN List below

This is the Serial Number list for the Healthcare Models

 Only these specific serial numbers are affected.

Healthcare Models Affected

IM 430FbTL 418159 5K4815 3368PC00022
IM 430FbTL 418159 5K4815 3368PC00080
IM 430FbTL 418159 5K4815 3368PC00082
IM 430FbTL 418159 5K4815 3368PC00088
IM 430FbTL 418159 5K4815 3369P500042
P 501TL 418160 5K4816 5218PC00029
P 501TL 418160 5K4816 5218PC00059
P 501TL 418160 5K4816 5218PC00063
P 501TL 418160 5K4816 5218PC00069
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Tech Service Bulletin No. D0AP/D0C4/D0C5/D0C6 - 004

Healthcare Models Affected

P 501TL 418160 5K4816 5219P100076
P 501TL 418160 5K4816 5219P100109
P 501TL 418160 5K4816 5219P100112
P 501TL 418160 5K4816 5219P100113
P 501TL 418160 5K4816 5219P100485
P 501TL 418160 5K4816 5219P200483
P 501TL 418160 5K4816 5219P400166
P 501TL 418160 5K4816 5219P400288
P 501TL 418160 5K4816 5219P400289
P 501TL 418160 5K4816 5219P400303
P 501TL 418160 5K4816 5219P400341
P 501TL 418160 5K4816 5219P400343
P 501TL 418160 5K4816 5219P400345
P 501TL 418160 5K4816 5219P400356
P 501TL 418160 5K4816 5219P400357
P 501TL 418160 5K4816 5219P400360
P 501TL 418160 5K4816 5219P400363
P 501TL 418160 5K4816 5219P400364
P 501TL 418160 5K4816 5219P400369
P 501TL 418160 5K4816 5219P400370
P 501TL 418160 5K4816 5219P400378
P 501TL 418160 5K4816 5219P400393
P 501TL 418160 5K4816 5219P400407
P 501TL 418160 5K4816 5219P400408
P 501TL 418160 5K4816 5219P400409
P 501TL 418160 5K4816 5219P400415

FIELD RECTIFICATION PROGRAM PROCESS AND PROCEDURES:

 All RICOH Direct, RCI, RLA & Dealer Service personnel are requested to perform a mandatory visit
to all customer locations which have an affected installed unit based on machine serial number.
 RICOH requests that you visit these locations and install the updates as quickly as possible in
reference to any announced processes. The target completion time is 90 days.
 RICOH Japan will provide 100% of your affected MIF and inventory with updated parts at No Cost.

Debriefing and Call Tracking Procedures:

RUS Direct - Each call will be closed out as a “Modification Mandatory” task. Each part, Fusing Assembly,
Part number D0A49900 will be debriefed on every call.

RUS Dealer - Modification Parts will be automatically allocated to each dealership with affected MIF. If there
are any issues with part allocations, please contact your Regional TSM. Report the completion of the update
process for each affected unit via the TSRC site. To ensure proper tracking and to receive the available labor
compensation, please provide the Model, Serial Number, Machine Status (i.e. Customer machine, Training
machine, Demo machine, Inventory, etc.) and “Date of the Service Call completion.

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Tech Service Bulletin No. D0AP/D0C4/D0C5/D0C6 - 004

 The replaced fusing assembly must be disposed of properly and the disposal be acknowledged on
the TSRC webpage for this issue.

The title of the PMR is PMR 2019-123 IM 350FSeries Machine Fusing Assembly Safety
Issue. (PMR29) - http://www.tsrc.ricoh-usa.com/pwbcnb/PMR29index.asp

Ricoh Latin America - RLA technicians will debrief every machine call with the RLA Service Department.

Ricoh Canada - RCI technicians will debrief every machine call with the RCI Service Department.

If further tech support or questions about this issue is needed, Contact the RCI Service Department – Email
TAM@ricoh.ca

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