Acknowledgement

With deepest gratitude and appreciation, I humbly give thanks to the people who,
with all they can, helped me in making my On-the-Job Training a possible one.

To the Senior Manager of PLDT Baguio, Engr. John Marasigan, I genuinely thank you
for the opportunity of having our OJT at PLDT. Moreover, To Engr. Renan Madayag,
for the warm welcome and unending support throughout the training.

To the Philippine Long Distance employees, for all their advices and for everything
that they taught me during my stay with them and most of all, for the memories we’ve
shared – the happy moments, and for everything that they did that contributed to my
growth as a human being. I thank them so much.

To my fellow OJTs, for the happiness and for being there to support me during my
training. I thank them for the friendship and teamwork and for being my companions
whom I can share my laughters with.

And lastly, to my parents, for their unending love and support, for providing all my
needs financially and morally.
 I. INTRODUCTION

On the job training or OJT is where students can apply the theories and
computations that were taught from the school. This training also helps students obtain
relevant knowledge and develop their skills by working in the actual work area. This
training is a requirement from most colleges and universities with a specific number of
hours as a part of their curriculum.

On-the-job training uses the existing workplace tools, machines, documents,

equipment, and knowledge to teach how to effectively do a job. In effect, the workplace
becomes a development venue for a student trainee to learn more about his chosen
field and practice what he has learn from school.

On the other hand, an effective OJT program also benefits the companies who
accept trainees. First OJT or intern provides additional manpower for a lesser labour
cost than a regular employee. Most of them are all eager to learn the ropes so chances
are high that they will cooperate.

Employers can use this internship strategy as a method in recruiting new

employees. Since the trainer or the supervisor can follow the trainees’ progress, he can
gauge based on performance, behaviour and attitude if the trainee will make a good
recruit after the completion of his internship.

OJT’s can bring fresh ideas into the organization. Given the opportunity to speak
their minds freely and without fear, they may be able to contribute significantly in
brainstorming sessions or research and eventually help improve the organizations
productivity. While training the interns, employers are in fact also teaching their
employees to process of guiding the trainees stretches their patience, develops
teaching skills and makes them more sensitive to the needs and mind set of the
younger generation. The course of supervision also teaches them how to share what
they know and be receptive to questions. Hence, the internship also becomes an
avenue in training for future managers of the company.

Accommodating on-the-job trainees can truly be beneficial not only to the trainees
but also to the companies that provide opportunities for this type of learning. There is
wisdom in the front lines. Such training can be an investment that will be valuable to the
company later on. This is also why trainees should take their internship seriously as it
can become a powerful tool and possibly even a source of recommendation when they
take that big lift from being students to career professionals.
 II. COMPANY PROFILE

History

On November 28, 1928, the Philippine Long Distance Telephone Company

(PLDT), the leading telecommunications provider in the country, was established
through Act 3436 by the Philippine Legislature and approved by then American
Governor-General Henry L. Stimson.

Merging four telephone firms under common United States ownership, the law
granted PLDT a 50-year charter and the right to establish telephone lines to various
areas within the country within 40 years from the date of its approval. In a short span of
two years, or in 1930, the Philippines were first linked to the outside world via
radiotelephone services to the United States and other parts of the world.

During World War II, however, the telephone services were interrupted, with
communication infrastructure in ruin. With massive U.S. aid to the Philippines in the
1940s and 1950s, PLDT recovered so quickly that its telephone subscribers outpaced
that of pre-war levels by 1953.On December 20, 1967, a group of Filipino entrepreneurs
and businessmen led by Ramon Cojuangco took control over PLDT after buying its
shares from the American telecommunications company GTE.

One of the first steps taken by the Filipino management was to enlarge the scope
and accelerate the pace of PLDT's expansion and modernization program, which
included a nationwide rural telecommunications development program in support of
government initiatives designed to establish modern telephone systems in the
countryside.

During the 1970s, PLDT was nationalized by the government of then President
Ferdinand Marcos. In 1981, in furtherance of the then existing policy of the Philippine
government to integrate the Philippine telecommunications industry, the company
purchased all of the assets and liabilities of Republic Telephone Company, becoming
the country's telephone monopoly. However, after President Ferdinand E. Marcos was
overthrown in the 1986 EDSA People Power Revolution, the company was reprivatized.

By 1995, with the passage of the Telecommunications Act and the subsequent
deregulation of the Philippine telecommunications industry, PLDT had been
demonopolized.
VISION AND MISSION

Vision

Lead and inspire Filipinos to create a better tomorrow.

Mission

Empower Filipinos everywhere with customer-focused digital innovations that unlock and share
their infinite potential

PRODUCTS AND SERVICES

PLDT is a telecommunication company that focuses on wired internet connection. They

offer two types on internet service

1. Fiber to the Home (FTTH)

Fiber to the Home is the latest and popular

service provided by PLDT, landlines are also included
upon subscription. Fiber optic cables use small glass
fibers to transmit information. The light travels much
like electricity would through a copper wire, but the
advantage is that fiber cables can carry multiple
signals at once. The upload and download speed of
Home Fibr can reach up to 1 Gbps.

2. New Generation Network (NGN)

a. DSL (Digital Subscriber Line)

DSL brings a connection into your home

through telephone lines and allows the household
to use the Internet and make telephone calls at the
same time. It works because the DSL system
separates the telephone signals into three bands of
frequencies. The lowest band allows for telephone
calls, while the other two bands take care of
uploading and downloading online activity. The
cables of DSL are made of copper. The speed can only reach up to 15 Mbps.
PLDT also offers value-added services (VAS) such as

1. Internet Protocol Television/ IPTV

IPTV is a value added service of PLDT. This new inexpensive technology is

replacing the traditional cable and satellite services for many families around the world.
Adding IPTV to your subscription is what they call TRIPLE PLAY: (a) DATA (b) VOICE
(c) VIDEO.

2. Google Wifi

A Google Wifi is a mesh-capable wireless router developed by Google. It can be

purchased in two ways: as a single unit or a multi-pack. When combining multiple
devices, it will automatically switch between access points depending on signal
strength.

3. FAM CAM
BASIC FAM CAM ADVANCED FAM CAM

 Home Monitoring  Home Monitoring

System System
 W/ Built-in Mic  W/ Built-in Mic &
 Motion and Sound Speaker
Detection  Pan, Tilt and Zoom
 Connect via WIFI function
 Mobile App supported  SD card slot
 Connect via WIFI
 Mobile App supported
 III. Narrative Report

Week 1

On our first day of training, I was very excited and at the same time nervous
because of the new environment and the new people surrounding me. We were
oriented by Engr. John Marasigan, Senior Manager on our first day. For the second day,
we were oriented by Engr. Renan J. Madayag about our work assignments. There are 5
divisions in PLDT that we need to go through along our training. Me and along my fellow
trainees were divided into two groups because they those divisions cannot
accommodate 17 students at a time.

I was assigned in Warranty Assurance Request (WAR) for 6 days. For the first 3
days, I will be in Cluster 1 .This division is for restoration. I was with Engr. Jonathan
Yaranon for 2 days. Our ticket was only Fiber to the Home (FTTH). I was tasked to
observe and ask questions while the technician is doing his job. I was overwhelmed by
everything he was doing so I don’t know any questions to ask and luckily, Sir Jonathan
was kind enough to explain what I need to know.

Most problems we have encountered were High Loss. He first checks the reading
in the IOO, and when it is not in the range of -18 to -25, he changes the SC
(Subscriber’s Connection), when it is not yet fixed, he checks the OJB and when it is still
not okay it is an outside problem and the contractors are the ones who will handle it. Sir
Jonathan taught me the steps on how to change a SC (Subscriber’s Connection) and
also, he made me try changing a SC on a spare fiber optic cable.

On my third day, I was assigned to Sir John Karlo Oliva, and most of his tickets
were NGN. I have learned that the counterpart of OJB is the protector while the
counterpart of IOO is the CBK. Most of the problems we’ve encountered were No Dial
Tone, Intermittent internet connection, and static telephone lines. He first checks the
protector using a handset then if the line in the protector is clean, it is an outside
problem. However, if it is an inside problem, the solution is different from that of the
fiber. For NGNs, changing CBK, changing Splitter, changing modem and changing
telephone set are most common solutions.

My first week was nice and at the same time overwhelming because there are
too much new information and knowledge to absorb. However, it was a really good start
and I was motivated to perform excellently because all the employees were very
accommodating and kind.
 Week 2

On Monday, I was assigned in the office for call-outs. I was with Ma’am Marian
Epler and Ma’am Jam Manuel. They taught us what a WMA do. They explained to us
how to use the website clarity and IPMS. Those sites were used by PLDT in storing
informations and details of their customers. That was also used in assigning technicians
and closing tickets. Moreover, Ma’am Marian also toured us in the MDF (Main
Distribution Frame) and gave us an overview of its function. Also, they assigned me to
do a line check and ask the costumers if their internet connections and landlines are
working. For me the crucial part here was the angry costumers. At first, I get offended
but overtime, I got used to it. I was also assigned for call-outs on Saturday of that week.

For Tuesday I was with Sir Mcson Bobolla then and Wednesday with Sir Philip
Berama. They both were assigned in Cluster 2 for repair. Just like in week 1, I observed
and assisted them on their work. Most of the tickets were FTTH but there are also NGN.
It was nice to be with different technicians because they give new and different
informations. Sir Mcson taught me the difference between the horizontal and vertical
orientations in the MDF. The horizontal is the secondary and is connected to the
equipment are while the Vertical is the primary and is connected to the cabinet. He also
drew the block diagrams for FTTH and NGN and he explained it to me.
FTTH BLOCK DIAGRAM

OLT LCP NAP OJB IOO ONU TELEPHONE

Sir Mcson explained that from the OLT (Optical Line Terminal), LCP (Line
Convergence point comes next. LCP has 8 outlets going to the NAP (Network Access
Point). Then, from the NAP, there are also 8 outlets for 8 subscribers. From the NAP,
OJB (Optical Junction Box) comes next, located outside the house and must be placed
6 ft. from the ground. After the OJB the fiber cable goes to the IOO (Indoor Optical
Outlet), then to the ONU (Optical Network unit). Then, the telephone is connected to the
ONU.
NGN BLOCK DIAGRAM
TELEPHONE
CO CABINET DP PROTECTOR CBK SPLITTER
MODEM

For the NGN, the CO (Central Office) is where the cabinet is connected. After the
cabinet, it is connected to the DP (Distribution Point) which he said has 10-20 ports,
then to the protector. Next is the CBK, connecting block. Afterwards is the splitter. The
splitter is where the Telephone and the Modem is connected. Sir Mcson explained to me
how the splitter splits the telephone and modem. He told the that there is a filtering
capacitor inside the splitter and it filters the data and voice using a certain Frequency.

My next area is on Provisioning Request, and I was with Sir Ron Villaruz for
Thursday and Friday. Most of his tickets were FTTH. Sir Ron explained to us his work,
he installs from the OJB up to the modem and telephone. Technicians in PR was
assigned to connect the inside wiring and activate the modem. I, with my fellow OJT
assisted him by filling up the acceptance form, and setting up the modem and
telephone. He also installed IPTV on Wednesday and taught us the steps on how to
install it.

There was an endorsement letter that needs to be filled up for installation. They
first put the RJ45 in LAN 4 of the ONU, to find out if it works; there must be a green light
that will appear in the ONU. Next is inserting the card on the cignal STB. There is a
HDMI cable that will be connected on the TV’s HDMI port and the other is to be
connected on the Ethernet cable. Then, switch on the cignal STB for the setup of its first
time installation. There should appear a test channel to know that the set-up was a
success. Next, they need to activate the IPTV by calling to 176. The activation usually
takes 24-48 hrs. One way to indicate that the IPTV is actually working is if the time in
the cignal STB syncs on the real time. The color coding for straight through is as
follows: white orange, orange, white green, blue, white blue, green, white brown and
brown.

While with the technicians, I observed that they are all nice and patient even on
customers that were not accommodating. I was inspired by their determination to finish
their work accordingly and admire them for being professional on their work.
 Week 3

During my first day for my third week of training, I was assigned in the WMA of
PR. I was with Ma’am Jena Reyes and she tasked me for Triggering and for the SIC. It
was very challenging and stressful at first because I was multitasking new tasks. I was
very confused at first but Ma’am Jena and Sir Jho Ruiz were kind enough to answer my
questions. Overtime, I got the hang of it and did the work effectively.

On my second day, I was with Sir Lloyd Galagal and Sir Reymar Lagazo. Then
on my third day I was again with Sir Lloyd Galagal. Most of the tickets given to him were
FTTH. Just like last week, me and fellow OJT also helped and assisted him on his
tickets. I am the one assigned on filling up the acceptance form and setting up the
telephone. We also assisted him while he was doing the inside wiring.

For the last three days of the week, I was assigned to SF (Service facilities). SF
is a lot different from PR and War. Their main enemy is the rain because they work on
outside troubles. On our first day there was a major trouble in Loakan where there is a
downed cable line and need to be replaced. The contractors are the ones who replace
the cable line because PLDT employees are not allowed to do that.

SF also works directly with contractors. They are responsible aslo for the repair
of LOS NAP which is sometime caused by broken fibers inside the NAP. SF uses a
fusion splicer to connect broken fiber. They also have a device that they use to locate
the location of the trouble in the cable. The device is called OTDR—Optical Time
Domain Reflectometer. It can also be used as a power meter and a light source.

Sir Jan Vincent Gustilo and Sir Christian Nanay lectured and helped us
understand topics that were not clear to us and the also shared informations us of the
standards that PLDT follows. They were also kind of to answer our questions and
explain it further for a better understanding. I enjoyed staying in SF not only because I
learned a lot form them, but also because they are fun to be with.
 Week 4

On Monday and Tuesday I was assigned in the office, Cluster 2, WAR. I was
asked to do call-outs, to check if the lines of the subscribers are already working. The
after that, I was also assigned to close the finished tickets using IPMS.

Wednesday that week, I was with Sir Zoren Balonil. He was assigned in the
MDF. We went first in MDF Kennon and waited for the contractor to go there and check
the lines of the ticket they need to repair. The contractor was very nice for he briefed me
on what he was doing. After MDF Kennon, we went to MDF Session. Sir Zoren tasked
me to answer incoming phone calls, ask what they need then record it. I also helped
and assisted Sir Zoren in jumpering wires. While in MDF Session, Sir Zoren lectured the
functions of the equipments in the MDF.

I was assigned to PR on Thursday that week. He tasked me to set-up the modem

and landline, and also in filling up the acceptance form. For Saturday, I was with Sir
Glenn Aquino. Most of his tickets were NGN and we also went to MDF session to check
the lines. I also helped him in jumpering wires.

That Friday, I was in SF. It was cool because they have a Pole Extraction. They
replaced old poles and poles that were in the vicinity of a private property. They used a
Boom truck to extract poles. They only finished three because of the bad weather and
traffic.
 Week 5

For week 5, I and other fellow OJTs were assigned in CORENET. We were
welcomed by the team head, Sir Enrico G. Raymundo and gave us an overview of
PLDT. He also introduced what the division Core Network Operations do. They are
responsible on keeping the network working.

Most of what we do in Corenet is lectures usually done by Sir Rajesh Khan D.

Agustin. He was kind enough to share his knowledge to us. He discussed the
transmission set-ups before the OLT. Here is a block diagram from what I understood:

He discussed the equipments in MDF, locations of cable landings, the

connections before the OLT and many more. I really enjoyed his lectures because it was
very clear and detailed.

Sir Elmar Papal also presented a presentation and discussed what a network is,
how routers work, topologies, different types of data communication and all about
backbones of PLTD.

During our stay, there are times they are pretty busy so we mostly have nothing
to do. However, there are times that they let us call-out costumers for a modem
upgrade. Our job is to ask the availability of the subscribers and if they are interested in
upgrading their modem. We were also asked to change the passwords of the new
modems.

There was also a time where they let us use the fusion splicer to fuse fibers
together for practice. That day also two representatives from DENR visited and
inspected how the waste of PLDT is disposed. They shared to us the requirements that
the PLDT needs to follow to avoid violations. They also explains to us how DENR
disposes the waste.

I also helped them on their report. I was tasked to separate those that are
finished to those that were not yet. They also asked us to call-out those that were not
yet done because they have a deadline to follow.

It was nice to stay in Corenet because they were very accommodating and nice.
They also helped us understand the operations of PLDT more. The elaborated the
briefed discussions done in other areas. I learned a lot while staying here.
Week 6

I stayed in Corenet on Monday for this week. There were no discussions for this
day because they were busy and needs to finish up changing modems by Friday. We
helped in calling out costumers, and helping them out with their reports.

For Tuesday and Wednesday, I was with Sir Glenn Aquino. On tueday he was
assigned in rapair then on Thursday, he was assigned to help in PR. I helped himon his
repair in the MDF and on houses. I helped him by contacting subscribers to ask their
availability, carrying out equipments he’ll use, and also, jumpering in MDF.
Learnings

The training I had in the Philippine Long Distance Telecommunication is learning

many experiences each day. I was exposed in the actual work in PLDT, became
familiar with how their system operates and learned how to use the equipments they
use for their repair and installs. Aside from those things, I also learned to be more
sociable and enhance my communication skills.

In my more than a month stay there, I learned many things not only those things
that are related to my course but also the things that molded me into the person I am
right now. As I was working as a trainee at PLDT, I learned to become a hard-
working person. I was inspired by how the employees work hard like working in bad
weathers, and facing unwelcoming costumers just to finish their target goals every
day. I learned to appreciate even the simplest lessons studied in school. I was able
to realize the importance of theories and formulas that were discussed in the school.
Also, to understand that everything that was taught in the school can be a tool that
can be used in my future career, because during my On-the-Job Training, the terms
that I have learned from school were used in the company where I was conducting
my training, especially those terms related to Communication.

After the training, I realized that on-the-job training is not just a requirement to be
completed but it is an opportunity to show what skills, knowledge, and talents that I
have and also an opportunity to experience the feeling of being a professional
already. Aside from the experiences that I had relating to my course, this On-the-Job
Training allowed me to get acquainted with the employees of PLDT. Being with them
is a pleasure because I was working with the different technicians. During my stay
 there as a trainee, they kept on encouraging and motivating me to study hard and to
do my best always.

I won’t forget all those who shared their knowledge to me. For helping me keep
up on my training, for patiently answering my questions and for helpfully teaching me.
I will be forever grateful because of the piece of advice they gave me. I will surely
treasure it and use it to help he as I go on with life. I really had a very meaningful and
memorable On-the-job Training at Philippine Long Distance Telecommunication
Company.

Conclusion

Experience is the best teacher. The On-th-Job Training I had in PLDT served as my
stepping stone and inspired me to pursue my dream to become an Electronics Engineer.
With all the knowledge I gained from this training, it inspired me to be more series and
focused in studying. Training in PLDT gave me an idea on how real life works. It helped
me enhance my confidence and created a foundation of being a good employee
someday. This training made me realize that it is really good to know what you’re doing,
and to love it. As a Bachelor of Electronics and Communication Engineering student, I
understood more the theories and lessons that was taught inside the school. It was an
eye opener for it made me love the path I am taking and made me realize that U should
do my best in everything that I do with a positive outlook in mind. I realized that I should
be more focused in school and do everything heartily and with all that I can.

It is also very warm to the heart to know that you have accomplished something and
even warmer when there are people who are so proud of what you have done and I felt
this feeling during my On- the-Job Training. It inspired me to be more determine and
competitive in everything that I do in my daily life as a student today and as a
professional someday. My On-the-Job Training is very helpful and will be very helpful to
me as I continue to take my journey as a Fifth year student in Engineering. It really gave
me a taste of the real world – a glimpse of what lies ahead after I graduate.
PICTURES TAKEN DURING MY OJT

Sir Glenn
Sir Lloyd Galagal and Sir Reymar Aquino
Lagazo checking
installing thelines in MDF
inside wiring

Pole Extraction
Mesupervised
and fellowbyOJTs
Sir Ronnie
fusioning
Nacino
spareand
fibers
Sir Jan Vincent Gustilo
 Sir Jan Vincent GustiloSir Noel SIbayan
repairing a LOS installing
NAP the SC in the OJB

Me and fellow OJTs inside INNOLAB