#12 M.D.L.

B Colony,
HASTHINAPURAM,
CHENNAI-600 064.
 +91 98405 28804
: satthy@gmail.com
SATHYA KUMAR.V
OBJECTIVE:

An organized individual who can prioritize multiple tasks and ensure deadlines are
met. Having an aptitude for learning and have the ability to work as an effective team
player with the ability to lead a team.
Summary:
• One year & eight months of experience in the area of customer service for an online
retail industry.
• Proven achiever, quick learner, creative leader, strategic thinker, pragmatic change
manager and a good team player.
• A committed team player, with a proven ability to meet and exceed set goals and
deadlines.
• Exceptionally detail-oriented, with strong organizational and multi-tasking abilities.
• Extensive experience in meeting Objectives, identifying problems, promoting
solutions and Motivating staff.
• Exceptional written and verbal communication skills, Strong business acumen,
strategic thinking, interpersonal and presentation skills.

Technical Competencies:

RDBMS : MS-ACCESS.
Office Tools : MS Project, MS Office Suite, MS Outlook
Operating Systems : Windows 98, Windows 2000, Windows XP.

ACADEMIA

Bachelor of Science (CS)

Name of the College : South Indian Vanniar Education Trust
[S.I.V.E.T] College of Arts & Science, Gowrivakkam, Chennai-601 302
Branch of Study : B.Sc., [COMPUTER SCIENCE]
Years of Study : 1996-1999.
Year of Passing : October 1999.
Percentage of Marks : 68.75%

Customer Support Executive : SUTHER LAND GLOBAL SERVICES (MAY 2007 – Jan 2009)
(E-MAIL SUPPORT)
MIS Executive : SKF Asset Management Services, Chennai (Dec 2005 to Oct 2006)
MIS Executive : Pride Technologies, Kancheepuram (Feb 2004 to Aug 2005)
Administrative officer : Ranjeetha Enterprises (Jan 2000 To Oct 2003)

Key Skills & Management:

1. Management Skills:
• Meeting Deadlines
• Identifying Problems
• Promoting Solutions
2. Excellent Team Building Skills
 Career Highlights

May – ‘07 – Jan – ‘09 with Sutherland Global Services Pvt. Ltd., Chennai

Role: Customer Support Executive

Process: Amazon.com
Nature of Work:
Job Profile:

 Handling Customer’s queries through E-mail and Phone.

 Handling of Ten-member team.
 Correspondence with the client.
 Handling customer’s queries with quality response.
 Preparing weekly forecast for the process.
 Ensure all records are maintained and retrieved as and when requested.
 Ensure regular huddles be conducted for the team member’s about the process update.

JOB RESPONSIBILITIES at SKF Asset Management Services & Pride Technologies:

 Main duties include collecting of appropriate data for Data Porting.

 Major Job profile includes Creating & generating Reports.
 Creating Web Pages in Ms Front page, HTML & Ms Visual Developer Studio
 Creating Macros, Modules in Ms-Access , Ms Excel .
 Preparing Pivot Chart in Excel & Access.
 Creating & updating files in Acrobat.

At Rangeetha Enterprises from Jan 2000 To June 2004

Job profile:
 Correspondence with Customers and suppliers
 Preparing quotations and invoice
 Responsible for Banking transactions

PERSONAL DETAILS:
Father’s Name : Mr.A.VAJIRAVELU.
Date of Birth : 10/11/1976.
Age : 33 Years.
Sex : MALE.
Marital Status : SINGLE.
Declaration:
I, V.Sathya Kumar, hereby declare that all the above information is correct and true to the best of my knowledge.

Date:

Place: CHENNAI - 64. (V.SATHYA KUMAR).