'-

~ ST<fi fm:!m
DEPARTMENT OF POSTS, INDIA
~ q'FfGAFt'G'( -;,;r;m;r q;r ifill{I~4
.:>
OFFICE OF THE CHIEF POSTMASTER GENERAL,
t:f~f-tld"l«idll<'i ~ I WEST BENGAL CIRCLE, Cfl1<'iCfi1("111
KOLKATA -700012.

utE
To, 1. The postmaster General, Kolkata Region, Kolkata -700012/South Bengal Region, Kolkata -700012/M
& BDi Kolkata -700012/North Bengal Region, Siliguri-734001.
2. The postmaster General, Sikkim, Gangtok -737101/A&N Islands, Port Blair-744101.
3. The General Manager (PAF),Yogayog Bhawan, Kolkata- 700012.
4. The Director, Kolkata GPO, Kolkata -700001.
5. The SSPos, North Kolkata Divn,Kolkata-700037/SSPOs,East Kolkata Divn,Kolkata-700014/SSPOS
South Kolkata Divn,Kolkata-700029/SSPOs,Central Kolkata Divn, Kolkata-700007/SSPOs,North
Presidency Divn.Kolkata 700120/SSPOs, Asansol Divin, Asansol-713301/SSPOs Bankura Divn,
Bankura-722101/SSPOs Burdwan Divn.Burdwan-713101/SSPOs Howrah Divn, Howrah -
711101/SSPOs Midnapore Divn.Midnapore-721101/SSPOs South Hooghly Divn.Shreerampore-

712201.
6. The SPOs South Presidency Divn. Baruipore _700144/SPOs,Nadia North Divn. Krishnagar -
741101/SPOsNadia South Divn. Kalyani-741235/SPOs Barasat Division, Kolkata -700124/SPOs,
Murshidabad Divn.Berhampore (WB)-742101/SPOs Birbhum Divn. Suri -731101/SPOs, North Hoogly
Divn. Chinsurah-712101/SPOs Purulia Divn. Puruila -723101/SPOs, Contai Divn, Contai-721401/SPOs
Tamluk Divn. Tamluk-721401/SPOs Darjeeling Divn. Darjeeling -7341011 SPOs Jalpaiguri
Divn,Jalpuiguri-735101/SPOs Cooch Behar Divn, coochbehar -736101/SPOs Dinajpur Divn, Balurghat
-733101/SPOs Maida Divn, Malda-732101.
7. The Supdt. postal Store Depot, Kolkata -700002/Siliguri -734001/CSD, Kolkata -700007/Foreign Post,

Kolkata -700001.
8. The SSRMsKolkata RMSDivn, Kolkata -700001/SSRMs,AP Stg Divn Kolkata -700004/SSRMs WB Divn.

Howrah -711101.
9. The SRMs, RMS SB Divn, Howrah-700001/RMS SG Divn, Siliguri -734001/RMS H Divn, Kolkata -

700004.
10. The Sr. Manager, MMS, Kolkata -700015.
11. The Manager, RLO,Kolkata - 700001.
12. The ADPS(TO), Circle office, Kolkata -12 for uploading the copy in Circle website.
13. All Group officers, Circle Office, Kolkata -700012.
14. The Sr. PSto CPMG,WB Circie, Kolkata -700012.
15. The PSto PMG, M & BD, WB Circle, Kolkata- 700012.
16. The PSto DPS(HQ), Kolkata - 700012.

Dated at Kolkata-12 the 10 .06,2019.

No. Est/B/ A-38/Rlg/IX
subject: Adhoc Norms in branch of Post Offices.

Kindly find enclosed herewith the Directorate letter No. 25-11/2019-PE-I/WS dated 24.05.2019
for information, guidance and necessaryaction.
Enclo: As stated above.

(S.~I~'
Asstt. Director of Postal Services (Staff, Estt & Pig.)
0/0 the Chief postmaster General
West Bengal Circle, Kolkata-12.
 No. 25-111.201.9-PE"I/WS
Oovetn.n1ent of India
Ministry of Communications
Department of Posts
(PE-ISection)

.,. .' . Dak Bhawan, Bansad Marg,

New Delhi - 110001
",' ,
..... ,.
,
Dated: .24t1lMay, .2019
To,
All Ohief Postmasters General,

Subject: Adhoc Norms in branch of Post Oftiees.

SirlMada.m,

A work study was conducted at 20 Head Post Offices for

various types of activities carried by each branch in Post Offices. On
examination ·ofthe each activity, adhee norm.s ha.ve been prepared and
finalised for each activity of work a.t Post Offices.

2. Establishment Revi.ew module under CSI i.s under testing. Till

such time, all are requested to follow these adhoe norms while carrying
out the establishment review of the Post Offices.

¥OUl'$ faithfully,
~~ '.~.

(Harpl'eet Kaur Manchanda).

Asstt. Director General (pm"I)
Tele': 011"23044984
"j
--'~'--,---------~~------------------~----~--~--~
Point Of sale
if -
~\~~=TO.:_. -+~O __8.._t~ego~
•..•·_ry_.......
of_Ac~~ti_·V1
.......
·t_y_+-N_ __of_Acti_··
.._81D_e ._.'_Vl_'ti_'e_s
_in_C_S_I_+-_A_'Jil_e_ra_l'_e_.....,I
i 1 Login. B:y~maor
p().~, Counter 87sl Counter
2 Activities performed by Allocation by $unemsor
Supervisor Oa8b1Stamp Receipt from laSs/type
Trea8ury··by.·Su~r
3

5 Lqgin by OOlq1tet- Operator 80s

Activities perfonn~by Shift Begin by Counter 148
6 Counter Operator ( Operator
Booking of artiCle)
Accept Allocation <Cub! lOBs/type
Stamp) by Counter Operator
7

~--.~~~~~~~~~--~~~----------~--~--------
8 Speedpost 82s
Insured Speed-post 1888
9
10

In8~d Registered Letter 1468

11
1888
12
1748
13
VPtVPP article 1898
14

r-l.6~-4 •.~_.··_e~~~
B_U_$~m~e_s8_p~ ..__ ~ __ ~~ ~~ 1a_8_s~
.. ~~

17 Registered Book Packets 1208

18
•• ~P~ttem and. 658
Sarople Packets
19
1118~dBesie_Qd 1748
Pattarn..and Sample Packet
20

21
20~
22
2848
23

-1-
 1

24 Registered Foreign Letter 196s1-0[

~I

25 International Air Parcel

2588
Registered Internfltional
26 SmaIl Packet 2288
E-payment (MTNL Bill, Ration card/Busmess 0

RltB Fees and ~tc) passlBEBOOMlBSNlJPTC 94s

27
MYBORE
28 Philatejy
29
PDA OPEN 248s
80 PDA REOHARGE 60s
81 PDA BALANOE OHECK 80s
82 PDA UPDATE 97s
88 PDA CLOSE 81s
Product Sale
84 (Stam.D8Istation~ryBale) Stamp Sale.s 78s/type
85 !PO
36
!PO Issue 67slIPO
37 IPOPAYMENT 78slIPO
38 BULK !PO PAYMENT 84s1IPO
89 Electronic Money Order
148s1eMO
40 Misccellaneous Services ( Fee collection for Post BoxI
41 F.r .". Maehines 78s

42 . Franking Recharge Request 112s

43 Fr.nJring renewal Request 146s
Maintaing ot r~ter ot the
44 franked articles. 65s
Collection ot Prelnium. ot
45 NPS 100s

Gentll'ation & TaI1y Daily

Reports with Oash 650s

47 Oash counting and <ieposit

toSuPemsor 8748
Balance transter to
48 Supervisor 24s

-2-
,r-'"
r~~4~9~ ~Ap_·_p_ro_v_&
__Fro
__m__Su_p_e_rns_·_o_r-r----2_4_S
__ ~

fa eMO Booking Verification 42s

50
by Supervisor
SUbmit Account and note
83s
51 Transaction

52 Approvd From Supervisor 28s

53 Slrlft.End 18s
Submit Account by 22s
54 Supem.or (ltfO
55 25s
IPVS
1 2.58
Sorting ot Article product asiArt
2 Wise
Sorting .Qf Article TDINTDI
4s1Art
3 Foregin /.Metro Wise
4 Close Bag Entry of bag details 28s1Bag
5 4slArt
.Approval from ••SUpervisor If
containing .Insured article
21slArt
6
Closingand SQaU:niDgolba. 21aIBag
7 Label
Genetati(l1J.. &l'd,tl,til"Ig
8 Manifest of Article
Insertion of Article and
9 Mamfestl seal bag
nespatchBag
10 .;

Scanni:ng I Entrt of ba, 16s1Ba,

11 label foll'n.Datcb.
Ge..n eiJ:"ati.
•."on
.... .QI n..,:-,,:-
lL...4;J':,q,a,w.u.g...
of
..
12 Mail list:
13

- 3-
 ..
--------~----------------------------------------
Cheoue Clearance
... .1.. No Name, of Activities in CSI Average
Inward Cheque
1 Login. in CTS by the operator 40s
2
Login in CTS by the operator and ·Download File as/Cheque
3 Printing of cheque list & chq (Ho and its Sub
I.O~- _1.. ""'lIon onlv) 8slCheque
4 Checking of Printed Cheques
5 14s1Chq
Login " zone opening in CTa by the Supervisor 588
(Supersior)
6 Posting of cheques
7 64s1Chq
Verification of Posting of cheques by the 47s1Chq
Supervisor .(Supervisor)
8 Zone Summary Modified (If cheque Bounce) 1488
I(SuDervisor)
9
It.eturn. of ChequeslBounced cheques to RBI(CLR. 66S/chq
HOUSE)
10 Zone Closed by Supervisor<Involves 4 steps) 240s
(Supervisor)
11
44siChq
12 Verification of Summary by the Supervisor 171s

Outward Ohe.Que. Cleara».ce

1 Posting of Summary in SAP by the Operator
(Inward)
1828
2 Login. and opening of Zone by the Supervisor 71s
3 Entry details of Cheques in Finacle 67s/Chq
4 Entry in.Excel Sheet
5 88s1Entry
Scanning of Cheques l.2s1Ohq
6 Rejectl.Repair of Cheques (Batch wise) 37s1Chq
7 Batch Balance match 26s1Chq
8
9 64s1Cho
Print of Return Cheques 20slChq
10 Posting of Chequ_ (prEfSB/SSA)
11 55s1Chq
Verification by Supervisor 15s1Chq
12 Preparation of remit tancel clearance list and 489s
dispatch to Sos and Accounts office

-4-
 Philately
(31. No Name of Activities in OSI

MainteNFnce of Index Register and

.2 M'aiJing List of Philatelist 1'l2s1Act.
Maintaining manual register for New
3 FDA Ale Open date wise
Subsequent ..·depoait in Philatelic
deposita Account (PDA recbarge )
Maintai.ning manual register for PDA
5 recharge date wise 86sIEntry

S1.1.pplyot)tll:dllil~ •• a~riIil1tQ
holders in.
pniJatelic deposit aCCt)UD.t 418s1Act.
6 SAP
Selling ofPbilately items from the
Philately Counter in Philately Bureau 234.
7

Maintain the balance of sold Stamp. in

Manual register <stamp wise) 29s1Entry
8
Deduct the Philately item sold at'
9 counter, inMIGO 88s/Type

10

11
Prepare my stamp 'lod forwar4 the
application foJ;'JJl to accoqnt hranch.lor 4848
12 accounting PUl".P9-
Deposit the cash in ~on My
13 .Stamp ca.h Register. 2068

-5""-
 'j
r-~---- ~~~~~~~~ __~~~ ,_
Saving·Banks (Core banking $olutioll)
L O~.J.'atOr
SUpervisor
S.No. Name of N81lleof N81lleof
Activity Activities in CSI Average N81lleof
Activity Activities in CSI Average

1 ClF Creation 1718 OIF Oteation 67s

CIF
elF
2
elF Modification 143s
CIF Modification 698
EXieting1Je
1558 ]bitting .Ale
3 Modification 72&
Modification
4 Silent Revival 139s Silent Revival 65s
New Ale Opening 168
5 New Ne Opening 75&
.Account Name Account Name
6&lving Chanp 196& Saving
..........__,_,_-...j Bank Change 898
(SBGEN) Bank
.Ale F.ree~ng I (SBGEN)
Unfreeze I Pledge 858
7 598

8 Account closure 198s .Account elosure 77&

9 CIFM;erger 788 CIFMeqet 50s
Passbook Passbook
38s
10 Printing Enterie" Printinc' Enteries NF

New.Ale opening 1768

New Ale opening
11 75&
Scheme Code Sch.tne Code
Change of 93s Change of
12 Account Accqttnt
~Of Ttan8ferO£
&lYing Accounte (In_ 1968 Sa· Accounte (Inter
SOle) VUlg
13 Bank Bank sole)
(SBCHQ)
.Account elo.lll'e (SBOHQ)
14 173s
70s
Sixnple Standin, Simple Standing
Instruction Instruction
81s
~teNFnce 1ll8inteNFnce 538
15 (Mts to SB)
OOstoSBl
Iss1;1eCheque
16 102s Issue Cheque
boOk 70s
boOk
17SB Deposit 92s
"____-.J Depollit/ .I-------+--_---t SB l)epositl 1-------+-------..----1
Deposit 40&
Withdrawa WithdraWal 118s Withdrawal
18 1 Withdrawal 48&
19 KVPlssue 1968 KVPI&sue 88s
 FillAl. ClOIure Final Cl!)Blll'S
KVP KVPINSC KVP KVPINSC
1788 Account wise I 788
Account wise I
j", 20
NSCIKVP Bulk
~"
.
NSCIK'VP Bulk
788
21
MIS 89$

Interest Interest 538

107s Withdrawal
28 Withdrawal
< Final Closure
KVPINSC
Account wise I l09s
NSC8(6 NSClIVP Bulk
Yrsl5 Yrs) closure

New Ale ()peni11J 178s 968

25
New Ale QpeDiol 768
New Ale Qpeninl 1768
26
Account eloslll'S 317s 95s
1--........:;:.27"-1·· m PPF
WF Deposit 1128 PPFDeposit 51s
28
97s
29 37s
30
Account closure Account e10awe
(including CIF 6ncl~«:U' 95s
mercer) meJ:Pr)
31 .
New Ala N_AJe~,
~ot RD orLink:iq ~t 558
unkiugApnt mtonewA/c
82 IJ) to .... Ale.
~t
~na·
Apntllulk Agen.tButk
~·M.1,1 p~~1,1 .
33
34 Loan 1Q) ~ ~ 137s LoaD iD~'~
1-----~ -t.. lW " .~ BD:Loatt..·..... '~.lU) ()peA iD ~
35 ~ <... v~ Ale.. tM8 . Ale 7.s
.
New Alo'Opening 1708 Senior New·Alo ()peninl 91s
CitiZen
Sa.~ Aecount Closure 1068
Scheme
New Ale 'Opening. U.1B New Ale.Opening 109s
38

39
New Ale Opening 193s Tn New Ale ()peDitlg 82s

Account Closure 89s

41
 TV Intel"est
~~_4_24------~ __ =pa=I~~~en=~t
__ ~
118&
~
~==------~------------~-
TV Interest
~ __ ~~~~=4e=n~t
__ ~
638
~
Issue of ATM Maintained ATM
Debit Cards 1828 Debit Card and
alongwith ATM Duplicatepin 118&
Pins.
43 Miscleneo ¥iscleneous regitel".
1-----1 us Work I---------l--,- __ --I Work t--------t------- -i

ATMCaah Verification of
t~iJJ. 1938 A'l'MCa.h
Fine.cle. feed1ngin 858
Finac1e.

-8-
 Western Union Money Transfer
~.-~------~------------~------------------~
6

Name of Activities in
81. No. AVERAGE
OSI

Receipt of .filled form

customer with m proof 61slForm
Checking ot MTCN no
1
Login in \VUMT 84s
2 aU'Plicat1oXl
FilIln, ot details in
relevant .fields for 1768
8 'PaYm~Xlt
Printing of re~ipt 17s
4
Re~ipt of ca8h from
Treasury & Counting 2468
of cash if Payment
made .incash
6
1.848
6
Prep~ation of cheque
if Payment .made by 1498
cheque

Issue the cheque to

eU$toJfter und.er reeipt 418
8 and takingsignature
Preparation of dail,
Report
9
~-----------------------------------------~
Indian Postal order Paid
8LNo. Name of Activities AVERAGE

1 Receipt. of Paid I.P.Os

from the 8.0.s 5s1IPO
Entry of paid I.P.Os
2 date wise &
denomination. wise for 22sIIPO
eaehS.Os

Checking of date of
a issue and payment 9s1IPO
,signature of payee etc

Preparation of list of
4 I.P.Os. paid .
denomiNFtion. wise 22s1IPO
with amount

- lV-
 Money ()rder Paid

Name 01 Manual Activities

2 Receipt of paid M.O. from 8.0.s

3 22alVoucher

CheckiDg of paid M.O.s Vouchers

Sorting QtPaid M.O voucher audit lSslVoueh.er

5
wise
 ~

r---------------------~~~-----------------------,-
CC Bridge
SL Name of Activities in CSI AVERAGE
NO.
1 Receipt of Vouchers of S.O.& H.O. from Treasury 6s/V
&SB.Branch
2 Sorting ofVoucher8 as per Scheme Wise (SO 9s/V
NSC/SO KVP and UO NBC/ HO KVP) " Office
Wise

4 Checking of vO\lchers 11s/V

5 Feeding of NSCIKVP in CC Bridge 35s1Entry

6 Maintain Register Manually Office Wis8I Excel 26s/Entry

7 Sap Login 36s

8 Daily Accollnt Generation of SOB 47s1Daily Act.

9 Tally Daily Account with CC Bridge 60s

10 Generation ot:Consolidation in SAP 848

11 Tally Consolidation with CC Bridge 56s

-l~-
 Delivery and Postman Management System

• Category ·of
. Name of Aetivities in CSI Average
81. No Activity

1 12s1Ba.g

l4alBag
2

3
Transit Bag Keceived from MMS (Per
4 Bag)

5
Coqtil),and'ObeoJQl), ofBap with
Man~t (Per Bag) _2 _::_

Despatch ofbage to .N\nl ..t branch by

'1Wl ?A~'l3a,) lSslBag
6

14s1Bag

lO

11 16s1Bag

1~
,.'
13
Set Ie ~IiJl by the Supervisor 888

Op~toiM)." Qpen DPMSthrouab

.$4P 80s
14 ..'

15
16 Lbag Opened (Per Bag) 19s1Bag
 ......
~--~----------~--------------------------~----~~
Mail Bag Opened(Per Bag) 23sIBag
17
Packet Bag Open ( Per Bag) 17sIBag
18
Despatch of bags to other POs . Bag
received through opening of TB and
other bag received for different Pos(Per
13sIBag
19 Ba.)

Receipt of Bag by scanning bag label of

SPIReg/Pa.rce1 bag
27sIBag
20
22 Registered Letter 5s/Art

~a Registered Parcel 8s/Art

24 Speed post 4s/Art
9s/Art
Checking of articles. actually received
with. the n\tQlber entered in 3s/Art
SPIBeg/Parcel List
I--_Z~6 OpeDing of Bag
&neeiptof Beat wise s.rthtg Begistered Letterl
SpeedpOst( per letter) 4s/Art
27 articles by
t----lacanning
Beat Wise Sorting ·Registered
10s/Art
Ps.reellBu.sines8Parcel/ExpressParcel
28
V~dfieatiO}lQf Insured Article by
Supervisor 41s1Art
29
Data Updationl Correction in Cfl,88 .of
VP/C(.)J)/CEDI Insured Article I 72s1Art
30
81 6slArt
32 7s1Art
33 Regitered Parcel IOslArt
Issu.e of aU
8.OOG1IDtable. Issue ofCOD.VP,CED articles to
lIs/Art
84 a.rtic1esto Postmen
Pos_n..by Generation and Printing ot delivety slip 12sIPage
35 8caDn.ing
Issue of article to bulk custom.er by
Scanning 9s/Art
36
Generation of bulk delivery slip 21sIPage
 ,r:--'--

Redirection of mails (Missent! Postman

Returq) .(p~de ,. Address) 29s1Art
38

39
P(!8tpJ/m. 17s1Art
RetlillUil of
Ml[iJs Articles. in Deposit (recei:vedfrom
40 Postm~
14s1Art
Sotting of Returns mail 'I'D lNTD(per
Art) 4s1Art
41
42 Ordinary ArtiCle 2s1Art

43
Stamping ,ofArtioles aslArt

44 BeatWiaeSorting 4slArt

45 Seal Bag 10slBag

Sorting of'Ordinary Article. by Postman 3s1Art

46
Arrangjog article as per heat M-q,te by
,P~t•• n 7s1Ari
47

SoJtt1ktl of;.~dp9s~Micle
by Postman 5s1M
48 .. '

'" .

4ddres.~. in Delivery !tf.anjfest by

Postmen.
17S/M
49
, '.. V'.·

50 Receiving of AccountahleArtiole 678

51

52
t--- ..
...,:.
..
i+. --- __ ~'*----.... ~h. ,!g~a by,PQStman
,~:--:"-"'-----,.--..-,----_I_----_fl

.~. Deposit lJYiPoatm,an

1011lBeat

53 tlQstleat
.54 14s1eMO I

55 8sleMO

56
S·4' 1oft,....:;......... f Ob1",,......Stam
·····~~'qL'/i.'~)···
.
'.' .p isl~O

57

-15 -
58 Stamping of Date Stamp 4s/eMO
59 Invoicing of EMOs 33s1Beat
Generation and Printing of delivery
60 Manifest 43siPage

Verification &; approval by Supervisor 28slBeat

61
Distribution of eMO forms and delivery
62 Manifesto to Postman 24s/eMO

63 Beat Wise consolidation 20slBeat

PhysiC$l Verfieation of EMO issued to
64 each Beat 16s/eMO

EMOs return from postmen(Per M.O.) 52s/eMO

Redirection of EMOs(Per M.O.) 71s/eMO

Supervisor Approval for redirection. (Per
67 &0,) 36s/eMO

68 Statn.ping of Padd Stamp 7s/eMO

Adustment ofVPMO (\7PMo Noting) 52sNPMO

VPMO.BooJrlng after delivery of VP
70 A!ticle· 71sNPMO
"mdow
71 Delivery Window Delivery of aecoutable article 123s1Art
Beat Ind by
7~ S_"'~ risor ~t EOD by SUP$rvisor 39s1Beat
IPVS
30s
Article received from D.livery Bruehl
Goua.. 10SslCounter

as/Art
Sort:itlg of Article. StationiTDlNTDl
4 FOreght./.Metro Wise 4s1Art

5 (Jet Return and Redirect reoords 181s

6 Closing of Bag Entry ofbag details 15sIBag
 ~ 7 Scanning of artie1es 5$lArt
~'~-r----~~~~---- __-- ~~~~ __~~ __~ __~
lit· Approvalfrom Supervisor·Ileon.taini:O, 26sfM
- 8 InsU1'ed ·article
17s1Bag
9
Gen.eration. It Ptillti:O,.MIlmtest of
10 A ... • .1.
In.seJ:ti.on.of Al'tiele and MaDifelti seal
11 bAI
12 TB Bag Closed.(Per Ba,)
13 22s/Bag
14 Mail Bag Closed (Per Bag)

$cannm, I En.try of bar label for 14s1.Bag

16 Despatch

17

Final Despatch Transfer Bag to Man PA (Per Bag) 17s/Bag

18

19
Preparation. of mail n.t (Per Entry) 16s1En.try

20
21 1'1s/Bag

-1~-
r--_,.fi'-----

I~ Tax Deduction at Source

•
,,_

S1. No Name of Activities in CSI Average

1 Receipt of .Agent Commisio:Q.reports

generated in Finacle(S.O.s and.8.0.s) . 23s/Office

2 So:rti:ng of Voucher<AvaUable in SAPI

Othe1'WUe and date wise) 11slVoucher

Agent W*' rns clata entry inqe:Q.t 35s/Entry

conlD'lision inexcel
4 Office Wise in Excel SSs/Entry
5 Printing of report 8slPage
6 Login inSAP SIS
7 Report Geneatio:Q. of TDB of Hos and SOS 122s

8 Printing of SAP Report 11s1Page

9 Tally Coll8Olidated Report of MS Excel with

SAP 80s

-J8-
'-----r--- SBOO ~-- ~
~. No. Name of.Activities in CSI Average( in see)
Receipt of Vouchers of S.O.& H.O. from
1 TreasUl'y & SB Branch 4slVoucher
Sorting of Vouchers as per SB
2 Scheme/Office Wise 4slVoueher

Distribution of Sorted vouchers to

concern Asstt. Scheme/Office Wise 3s1Voueher
3

Generation. alLOT in. MIS Server 119sllot

4

5
Checking of vouchers 11slVouehel'

6 Login in. Finacle ils

7 LOT Generation
Tallying of vouchers with LOT in
8 Finacle l4elvoucher
Gen.eration. of Daily AccoUD.tin SAP
9 per Profit Center

Tallying of total debit." credit of each

SD Scheme with daily aecount·in SAP
10
11 Consolidated Generation 127/Seheme
checking of Sehemewi&eConsolidated
taIly with consolidation sent by SO 6sJVoueher
j

12
Checking Entries of Consolidate with
13 LOTs 7s/en:try

Writing of Objection an.dMain~

14 in ObJection Register
,
15 Filling of Nominal. Ron 142s !
t
-19-- J
i
 AADHAR
~.~----~----~--------------------~--~--------
81. No. Name of Activities at Counter Average
Receipt and Checking of filled form from
60sIForm
1 the Customer
Login iIlaadhar with GPS Location 60s
2
3 Fi11in.gof details of customer 208slForm

4 Taking Photo of Customer 25s

Taking of Thumb and Finger impression

78s
8Jld capture IRIS image
5

Details checking by the customer 88s

6
Verfieation of details by the operator by
21s1form
7 impressin of his ther finger print

Generation of duplicate Receipt 85s/Page

8
Taldngsignature of the customer on the.
16slForm
9 slip generated.
Sanning of Document submitted by the
Customer and receipt and saving the 121s
10 data (04 pages)

Check.ing of all fOl.'lns by Supervisal."

21sJform
received .during the day
11
Login. 8Jld Verification of the details by
59slfol.'m
12 the Supervisor

Up.dation ..Address change !Mobile and

186s
email J COl'rectionin Name
13
Tallying of cash form wise 10sIForm
14
 Treasury
r'----r-----~r_------__~~~ ~-- ~
~ 81.No. Activity Name of Activities inCSI
Ali Average
Opening .OfTreuuryBl'altcli;br-.Joint
C~todian (Ind'f1dUliC •• h 228&
1 Chest)

Approval of Cash &quest.rteeive from

3 Sos 87S/S0

4
85s
Withdrawl of Cash from. Chest 248&

Remittance GfCash to S.O. under B.O.

~UPzf£v50 86s/S()
7
Counting of.Cash
Insertion of Cash, Remittance Memo in
_h bQ seJlI' of .. hOacand writing
weight fUldoftiee«)de. of cash bag on 162s/Bag
8 label
. . .'
Generation. Memo of Remittance through
9 zti_eashdeao 8as/S0
HfUld~~p("·bN ~-.~NC
Clerk
tor closure it Account Bag Uucluding
10 1\1&1110 at Remittance) ' .. 30slBar

11 87slBag

12
a.cltf9'fl':'" Ald i•.,
lfaIl ClerJrl
:&sh Over.e.1U! -.: - "'.;!..,_
. ~. *

Ha.ndover_h to Speciaj:camer B.O.

Wiseand entry of receipt in zeajster by 89s1S0'
13 ;D,pcialcarrier .

Rece.\pfi td'Cuh Jmni S.:O~tb.rq"gh

14 account ~Bp8fdAI'Cueer 48stSO

-~j-
 Opening of Oash Bag by treasurer and
countiItg of Cash after checking seal lock 557s
etc.
15
Demand of Oheque from. S.O. through 44s/0hq
16 zf110
Note docum.ent Number by amount and 72s10hq
Name of Post Offiee
17
Issue of cheque in FOB5 130s/Chq
18
Writing the Name of payeee on cheque 67s/Cheque
overleaf and create invoice
19
Create Manually Oheque 59s/Chq
20
Check in Treasurar Oheque Book inSAP
and note in register(Name, AOlt. and 55s1Chq
Name SO)
21
Handover cheque to Sub AlO Olerk 28s/Chq

check of indent for supply of postage 11lslS0

stamp/postage statioNFry from 80s
28
Supply.o£ Stamps to Sub Office and 318s/S0
.Oounter through MIGO
.

Picki:ng stamps from Btook counting of

"_PBto bere~to~_ SOOs/SO
alice and pIa" in the stamp.bag anti
seaUnl the bag.
25

Gi~ cash .advance to counter through 44s10ounter

.... <tIi~ By Day Treuurar)

27 2I9s10ounter
Giving cash advance to Postman after
neWill.·of screen through. D~S Oash 42slPostman
28 to Postm.en
Oash OountiItg 76sIPostman
:r- Making of Payment of Various BUl (GPF,
I.. BUls .'p8id, Medieal etb) B001dng. in
.215s1Entry
30 concerned GL Code and Posting

31 Cheque Creation (FD8) 165s1Chq

32 Oreate Manually QIteque
51s1chq
Taking coh of EMO return from
33 Pos.tmBll 47s1Beat
34
Cash Counting
108s
85
76s1ColUlter
36 CoUllting of Cash. by Treasurer

37
Orea1ft liabilities for· ma~~,throurh f-
0.2 '.. 171s1CItq
prepration of Cheque for payment
88 t1u-oughf"58. and lehl 149s1Chq
39 Manually Drawn. of Cheque 59s1Chq
40 Counting of cash 913&
Remittance of cash to the Bank "To
prepare .AOa 11 for remittancei of cash to 432s
41 Bank
Remittance to Bl:tJlk .. PtepUation Qf
AOG "'II in OSI and· enter detail. of 175&
42 denoDliNFtion
43
1.27s
44
B696s
To present the docwnent. in bank '
counter, receive & count. cub. "bring
45
MIOs
the SQ.Jne to.PO
46 ATM
163.
47
1457s
 Issue of Cheque for COD Customer
~I
807s/Chq ~.
tblough ZFI_epayment and f-58

Cheque Issued Manually and writing

NaJlle of Payee and Amount on cheque 78s/Chq
overleaf
Opening of Account Bag alongwith su.b
acoouat clerk and A.PM with the help of 28$IBag
MTS

To maintain the cash bag Register &

SubAlc sortout the vouchers schem.e wise i.e SB, 5sIVoueher
Clerk ltD, Tn, SSA, KVP, NSC
51
280slbag
 PLI
,.----,----------------------.----------------T---------~
.,..
..
81. No.

1
Name .ofActivity Name of Activities in
CSI Average

Indexing of PLI and RPLI (In

Case of New Proposal)
,Counting of cash gf)n':t'ation la9s/Case
and printing of receipt
2

lhdemg ofM'ftturityl
Surviv~ath claim + 97s1Cue
Receipt of Ft>rm, Bond and etc
3

Prenti~""qoU6(ltlon. ClWAew-al)+
Counting·of cash. generation l2SS/Case
4
and printing of receipt

Revival ammmt eollection+

Counting.of cash gen.e~ation l68s1case
and printing ot rece~Pt
5 •

Loan repayanent+ Oountirtg of

cash gene_on and printing of l8ls1Case
receipt
6
Other PLI/RPM :Mise
collectioll+ Ooullting of'.~h
generation and printing of 184s1Case
7 'l!8ceipt

PLI .receipts. doWlilload. 51e/CaSe ..

8 from lieCamish.

Tallying PLI and RPU

Reports for sending to
the BO aceount 9slVouchel'
section. Printing of'
9 Reports
-25-
 Manual cross checking
of collection amount
from system as well as
1006stn~
-
Physical Cash '-
10

Cross Clld tile

premium. eqllection 9s1Entry
with McCamish Report
11
MakeerrQr,entry ad
forwud tb.e .ame to 266s/Entry
OPO and DO in case of
12 receipt cancellation

Activities relating to PLI and RPLI at CPO in Head Post OftiCe

18
14
15 29s

Cb,ecking.of proposal
form, Code of tied
ofticer,signature of
Doctor, Service
282slFoX'm
particulfu" verified'by
employeer etc scanning
of document one by one
etc
16

Scanning ,II(JMS
work, Data Entry , 1179s1C~
17

Checlrin. of proposal
form, Code of£ied
oftice:r,sipatu.re of
DoCtOr;Service
particulfu" verif.ied by 200s/Form.
employeer etc SC8t',11'1illg
of document one by ne
etc
18

-26-
. ..r~~~~----------------------.-----
,
f
-. ~
Quality Checker of
New Proposal PLIIRLI 2S3slCase
by Supervisor
19

Approval by
supen'bfior Checking of
proposal form, Code of
tied. officet,signature of
Doctor, Service 198sIPorm
particular verified by
employeer etc scanning
of document one by one
etc
20

Approval·of New
PJ,:gppsal PLIlBfLI by 1905/Case
21 Sll_mm.qr

Gener.tion. of Approval
letterl Bond/sanction to
insurent, printing &
dispatching the 289.0a88
generated sanction to
lPEJ\lI'ant
22

23 Maintain of File 205s1File

Clai-'eJ.-
. :.:

Search ·we.from Old 731s/Ca.se

·KeCord

c~ of document
181slPorm
25 ofc1fJiml Revival
.",nning ,HeMS work 701slCase
26 , . Data. Entry ~

27
Quali.ty Checker of
Clahnl SQlTenderl
19SslCase
Revival PLIIRLI by
28 S ~or
29 Checking of documents 126§/f«lrm·_
Approval of Claim! ~k
Revival!
212s1,-lse
SurrenderPLIlRPLl by
30 SUUG.r:Y~r
Generation of
Approval
letter/sanction to
insurant, printing & 228s/Case
diepatching the
gen.erated sanction to
81 insurant
Forwarding of
Surrender cases to RO 426s1Case
32 for approval

88 Checking of documents 16.lsIForm

Approval .0£ first loan
irrespective of limit of 317s1Case
loan
Searching of original
case files which are
336s
available at other RO,
85 DO, RO, CO.
Linking of AADHAAR
in PLI and RPLI 488s
36 Policies

Raising tickets in
Service desk, itany
309s
teebnWl issu. in
l\IeCamish application
8'1
Maintaining of
LoIzlIsurrenderlMaturit 119s
88 y/deatb. iclsllD register