Services

PIA MARIE GO
Business Development Manager, Services Sales

2016 Lenovo Internal. All rights reserved.

 PC Hardware Life Cycle
Managing the life cycle of todays PC hardware can be very costly & challenging!
52% of PC life cycle costs are incurred post purchase
Purchase
IDC estimates that most corporations Gartner estimates organizations can
store old PCs for up to three years at a spend as much $300 per system to
cost of $360 per machine and then PC Life Cycle manually image, load, & configure each
new PC.
pay an additional $218 for disposal.

3 - 4 Years
Microsoft estimates that the typical PC
life cycle costs $1,346 per year to
Lenovo’s mobile repair data indicates that 16%
purchase, install, maintain, transition,
& dispose. – 25% of users will experience non-warranted
damage within the first 3 years of the PC life
cycle. 2
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 Lenovo Services Supports Your Full IT Lifecycle
Project Management
Office Services

Planning

End of Life Deployment

Support

Lenovo® Priority Commit

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2017 Lenovo Internal. All rights reserved.
Lenovo Services Supports the Full IT Lifecycle

Planning Fulfillment Deployment Support Optimization End of Life

Windows 10 Factory Basic Priority Commit Preventive Asset Recovery

Whiteboard Session Services Hardware Maintenance Services
Installation Warranty
Upgrades and Image
Managed Extensions
Maintenance
Deployment KYD

ADP

Post-Warranty
Services

Asset Management
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Warranty Extension, Upgrade & Protection
Warranty Extensions from standard warranty (base warranty)
• Idea products - extension up to 3 years
• Think products – extension up to 5 years
Warranty Upgrades
• Upgrade from Carry-in / Depot to Onsite Support
Protection Services
Accidental Damage Protection Keep Your Drive Battery Warranty Upgrade

Covers accidental drops, spills, bumps
and structural failures incurred under
normal handling conditions
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In event of machine failure, HDD is Warranty extension from 1 to 3 years.
retained with customer for improved Single battery* replacement within
data security term of warranty coverage
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*Sealed battery is 1 year only.
Accidental Damage Protection
ADP saves an average of 28% relative to the cost of repairs without coverage
Benefits
• Protects against accidental damage
• Use Lenovo Genuine Parts – not 3rd party knockoffs
• Best for mobile users

WHAT IS COVERED UNDER WARRANTY WHAT IS NOT COVERED UNDER WARRANTY

 Repair or replacement (up to value* of system)  Theft or loss

 Operating and structural failures resulting under normal
operating conditions or handling
 Minor liquid drops
 Unintentional drops and bumps
 Electrical surges
 LCD screen cracks / breakage
* Straight line depreciation calculation will be used to
determine system’s value at time claim is made.
 Fire
 Cosmetic damage
 Damage from intentional misuse
 Consumable Parts (i.e. batteries)
 Improper Maintenance
 Removal or alteration of parts
 External Peripherals & accessories
 Unsuitable operating environment
 Keyboards, mice, printers, scanners
 Third party products

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Keep Your Drive – and keep your data secure
The easiest and most secure way to maintain data security and corporate regulatory compliance

Retain your drive if it should happen to fail, giving you the

peace of mind to know that your valuable data is secure.
 Improves data security and alleviates potential civil liability risks for
organizations handling sensitive data.
 Enables customers to dispose of business data on their terms
 Help FSI and Defense sectors to maintain data integrity

In the industry, failed drives require return for warranty

replacement, but Keep Your Drive removes this requirement.
 Customers retain their data, reducing liability risks
 Covers all drives installed in a system, including SSDs
 Added convenience – no shipping old drives back

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2016 Lenovo Internal. All rights reserved.

LENOVO PREMIER SUPPORT

Unscripted Elite
Troubleshooting Technicians

Technical Account Comprehensive Hardware +

Managers
Lenovo Software Support

Dedicated Premier
Premier Next Day Labor and
Phone Number Support Parts Prioritization

Standard Suite of Asset Single Point of Contact for

and Service Level Priority Simplified Case and
Reporting Escalation Path Escalation Management

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Factory Services
• Services performed and completed in factory production before shipping

Asset Tag Services Imaging Services BIOS Customization Engraving

Information-rich, tamper- • Image design & creation Asset Tag ID installed into Laser application on surface
resistant tags affixed to • Image load BIOS for easy integration finish to create custom
each piece of hardware • First Boot services into PC management graphics (e.g. branding)
software

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Factory Services Capabilities
1) Asset Tags

2) Laser Engraving 2) BIOS Customization

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reserved.
 Factory Services- Asset Tagging
Accurate tracking &Immediate control on assets 9 different Sizes

Help desk Contact Keep Your Hard Drive

Notification

Recovery Contact
Carton Label Information

Bar Code / URL

Graphics

Enhanced Asset Tag Quick Response Bar

Code Link to Webpage

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 LIPC LASER ETCHING SAMPLES

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Lenovo Smart Image Capability
Ensures compatibility across all Lenovo™-based hardware platforms by combining Lenovo™
hardware and customer Windows OS image in a single dynamic imaging solution
• Resolves issues with Drivers, hardware-specific apps, hot fixes, and more.
• Tested, verified, and installed in manufacturing.
• Drivers are compartmentalized to prevent any cross contamination when new content is
added and to minimize regression testing.
• Ongoing driver update & management (Lenovo Image Library or Customer Package Options)

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 Lenovo-Managed End-to-End Win10 Transition

Plan Transition Prep Deploy Win10 Support

Whiteboard Sessions PMO Support Lenovo Engineers On-site post installation

 Technical discussions on  Project manage Win 10  Perform onsite deployment support and end-user
Win10 Readiness & Features Readiness via Lenovo / migration Win7 / 8.1 orientation for WIN 10
Adoption Win10 Transition Services hardware* to Win 10
 Objectives, plan & schedule  Coordinate downgrade to (Wipe & Load / In-place)
 Dependencies & risks Win7 / Win 8.1 for  Preload image, provisioning
 Reporting cadence transition period (Factory or package, ADS in factory
 End-user communications Onsite)  Any additional IMAC
plan support
*Lenovo or other brand
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Lenovo Managed Deployment Solutions
Lenovo’s Project Management Office develops a jointly agreed to schedule and oversees the deployment

Plan Deliver Deploy Support

Define the unique needs Logistics Planning Lenovo Staff Performs On-site post installation
of your organization  Unload & Unpack  Installation support and end-user
 Install  Data Migration orientation
 Stage  Applies Settings

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Standard IMAC Services
• Services performed via technical engineer resources

Install Move Add Change

Installation, verification and Movement of existing Addition of new Changing existing

configuration of new equipment to new locations accessories, memory, or configurations
systems or out of service processor upgrades

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Asset Recovery Services (ARS)
• Secure, documented disposition of end-of-life IT assets and data.
• Recover residual value for IT spending
• Addresses 3 Key Customer Concerns: Secure Data Destruction ,
Maximum Remarket Returns , and Green handling
Secured Data Wipe Logistics Remarket / Recycle Trade-In

• Data wipe with certification Asset packing, pick-up • Asset remarket Offset new Lenovo
• Media degauss / drilling and logistics from • Asset recycling according to hardware or service with
• Compliant to US DoD customer premises local and international remarket value of disposal
standards Green regulations assets

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2015 Lenovo Internal. All rights reserved.

Asset Categories
 Any brand of asset – Lenovo, Dell, HP, Cisco, etc…..
 All asset types
 PC/Laptop
 Server & Networking Gear
 Mobile Phones & IP Phones
 Printers & Fax Machines
 All electronic technology equipment with a plug i.e projectors, scanners
etc.

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ARS Scope of Service
1. Packing & Palletizing
2. Removal & Logistics 3. Data Destruction
 3 options for data destruction
(Blanco, degauss, drill)
 Offsite / onsite options

6. Recycle assets with no 5. Refurbish & Resale 4. Evaluate Every Asset

resale value
 Performance
 Appearance

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SAMPLE QUOTATION
Total Assets for Disposal: 175 assets
Per Unit Total
Lenovo Services Qty
Ex Tax Ex Tax
Metro - Unboxed Asset 175 $3.13 $546.88
Processing - Receipting, Cleaning, DeTagging, Asset
169 $3.75 $633.75
Report, Remarketing – PC/Laptop
Processing - Receipting, Cleaning, DeTagging, Asset
6 $2.50 $15.00
Report, Remarketing – Monitor
Data Destruction - 3 Pass Wipe (Including Reports) -
169 $5.00 $845.00
Off-Site
Total USD $1,195.63
Per Unit
Estimated Fair Market Value - Current Quarter Qty Total Ex Tax
Ex Tax
As per attached 1 $ 10,647.50 $10,647.50

Total USD $10,647.50

(30% buffer down for devaluation : $9,582.75)

++ Nett positive to
Customer
2015 Lenovo Internal. All rights reserved. 20
Videos:
• https://youtu.be/f_TydW5aZ2c - Lenovo Warranty Upgrades
• https://youtu.be/f7bW1QM6tIQ - Accidental Damage Protection

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2016 Lenovo Internal. All rights reserved.