27/07/2019 From IoT to IIoT to Industry 4.

0: The Evolution of the Industrial Sector

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27/07/2019 From IoT to IIoT to Industry 4.0: The Evolution of the Industrial Sector

Anna Irniger 27 June 2018 |  4 min

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Evolution of the Industrial Sector

 When Kevin Ashton coined the term Internet of Things in 1999, he was giving a name to the idea that physical objects
could be connected to a network. Namely to the Internet. The fact that computers no longer needed to be
 programmed with all the information they needed to function, but could instead sense the world around them and
thus arrive at facts and gures without added human intervention, had ushered in a new era of computational
 technology. From the all pervasive GPS to smart homes and smart cars to health and tness monitoring devices, the
Internet of Things has evolved thus setting the stage for the next industrial revolution: the Industrial Internet of
 Things.

What exactly does the Internet of Things mean?

A smart home owner on the way home from work opens an app on her mobile device. A few clicks and swipes later,
she has turned up her home heating system, switched on her living room lights, and checked the status of her
refrigerator to see what she has to pick up from the supermarket. She steps in her vehicle and her phone
immediately connects to her car sound system and starts playing the last track she was listening to on Spotify on the
way into the o ce. There’s a brief interruption: ping. Her smart city app noti es her of a fallen try on a road along
her route. She maps out the next fastest way to get to the supermarket and home.

Her whole experience was powered by IoT. All of the devices, from the lights to the temperature regulation controls

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27/07/2019 From IoT to IIoT to Industry 4.0: The Evolution of the Industrial Sector

to the audio system to the refrigerator are connected to the Internet. They can all be Learn
viewed, accessed, analyzed
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from the simplest and most accessible digital device on the planet: her mobile phone. This connectivity, which relies
on built-in sensors to accumulate insight and information, makes it possible to aggregate complex data to determine
menu
new information and accomplish any numberPress
Field Service of tasks. Crowd Service Subscribe

 What is the
  di erence between
 IoT and IIot?
 What IoT was for the commercial sector, IIoT is for
the industrial sector. Both are concerned with the
interconnectivity of devices all linked to one
network via the Internet. The major di erence is
scale. While IoT devices often rely on the
omnipresence of mobile devices to connect to
smart home devices, smart cars, and devices for
facilitating routine life tasks, IIoT deals with
connectivity for smart factories, machines,
management systems, and more to streamline
business operations.

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27/07/2019 From IoT to IIoT to Industry 4.0: The Evolution of the Industrial Sector

The Industrial Internet of Things (IIoT) has taken this commercial technology even further and applied it on a much
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grander scale. This has led to innovations like the smart factory and predictive technology.
By out tting industrial machines with sensors and equipping employees all across the supply and delivery chains
menu
with the tools to monitor Field
and respond to the output
Service Pressfrom these sensors,
Crowd Service companies have begun to Subscribe
streamline all
business operations.

What does this mean? Simply put, IIoT is paving the way for a complete transformation of routine business
processes from ordering to delivery to maintenance to production and so much more. Warehouse sensors allow
 companies to monitor stock intelligently so that parts and supplies are ordered when necessary. This prevents
overstocking and understocking of essential items. Sensors along the delivery chain make it possible to track
 shipments from the moment they leave the factory oor to the moment they arrive with the customer. Sensors
along the production line lead to early detection of potential breakdowns. By relying on predictive maintenance to
 x problems before they occur, companies avoid costly downtimes and breaks in production. All these applications
improve e ciency, minimize unnecessary expenses, and maximize quality.


Real-Time Responses and Crowd Services
IIoT has created a shift in company and consumer expectations. The easy access to information, products and
services that our mobile devices o er us has led to an increased demand for real-time systems and responses. This
is even more prevalent in IIoT. As sensors provide up-to-the-minute insight and information about warehouses and
machines, a greater need for immediate, or real-time, services has arisen. The reason is clear: IIoT, this connection of
machines and sensors to the Internet and other devices, is pointless without mechanisms in place to react to
noti cations and updates. There is no sense in knowing about imminent problems or shortages if there is no way to
respond with the necessary speed and accuracy to avert potential issues.

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27/07/2019 From IoT to IIoT to Industry 4.0: The Evolution of the Industrial Sector

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”
However, many companies
menu lack the
Field Service expertise,
Press Crowd and geographically scattered,
Service Subscribe

“
round-the-clock manpower to deliver real-time services and responses.

This shortage has given birth to a whole other innovation: Crowd Services. Companies pool together all their
 resources - employees, partners, subcontractors, freelance specialists and experts - to create a pool of available
service providers to respond to the increased demand generated by real-time services. This crowd relies on eld
 service management software and their mobile devices to stay informed of service requests, product information,
customer history and more.

Industry 4.0
 Thanks to IIoT, it is possible to amalgamate all this data - sensor output, customer input, service provider availability
and knowledge and more - to not only provide real-time responses, but also to provide accurate and e ective real-
time responses: rst-time- xes. And this is how we have found ourselves at the precipice of the next industrial
revolution.

In less than twenty years we have seen the evolution of IoT to IIoT and countless more innovations that were devised
as solutions to new challenges and possibilities. The potential of this technology is evident. However, we can only
imagine how it might continue to change and rede ne the way we live and work over the course of the next twenty
years. That is why it is essential for industry leaders and SMEs hoping to become legitimate players to consider how
IIoT is reinventing the industry. This is especially important in the age of big data, and as more and more connected
devices lead to a constant accumulation of complex data, because soon companies will have little choice but to rely
on arti cially-intelligent systems to process and analyze it.
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Read our white paper to learn more about using arti cial intelligence to become an industry lead in the eld services
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sector.

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