CHED ACAYLAR VILLANUEVA

Email: ched_villanueva@yahoo.com
Contact#: 09464936617

PERSONAL DATA

Name: Ched A. Villanueva

Gender: Male
Date of Birth: May 19, 1979
Home Address: P3 B6 L3 Sta. Rosa De Lima, Collinwood Subd., Lapu-Lapu, City, Cebu, 6015
Nationality: Filipino
Civil Status: Married

EDUCATIONAL BACKROUND

Elementary Saint Mary’s Academy, Dipolog City 1992

High School Saint Mary’s Academy, Dipolog City 1996
College Cebu Doctors University
BS Radiologic Technology 2002

PERSONAL ABILITIES AND SKILL

• Reliable and Responsible

• Management Skills, Work as a team or Group Leader
• Strongly Committed to Assigned Task
• Innovative and able to Develop new Ideas
• 26 Years of driving experience/ Manual and automatic transmission
• Solid familiarity with all DOT (Department of Transportation) rules and regulations
• Thorough knowledge of automobile and equipment safety
• Ability to work long shifts up to sixteen hours
• High flexibility in scheduling including nights weekends and holidays
• Excellent driving ability even in poor weather conditions
• Good availability for assignments on short notice
• Good problem-solving and analytical skills
• Strong interpersonal and client service skills

WORK EXPERIENCE

• AEGIS People Support / TELEPERFORMANCE – Makati City

CSR/Technical Support
Globe Telecom Wireless Postpaid
Feb 2014 –Nov 2015

Troubleshoots Android and Apple Smart phones

Pocket Wifi and Phone Network Setups
Billing assistance

Identifies subscriber needs and provide resolution to inquiries and general information.
 Assists subscribers with configuration, installation of software, and troubleshooting of supported
products.
Perform other duties and responsibilities that may be assigned from time to time.

• STARTEK – Makati City

CSR/Sales/Technical Support
Cincinnati Bell – Fiber Optics / DSL
Nov. 2015 – Jan. 2017

Troubleshoots Internet Connectivity Fiber Optics and DSL connection

Network Cable / Wireless connectivity
TV Black Box and Land Line phone Issues
Product Sales
Billing Assistance

Provide resolution to inquiries.

Responsible for making a follow ups on customer to make sure the service they ordered are
working.
Extract and compiles a range of data from source, and from individuals by asking questions or
from one or several given databases.
Identifies subscriber issues requiring escalation and follow-through with resolution.

Provide helpdesk support and resolve problems to the end user’s satisfaction.
Document internal procedures
Report issues to the Service Desk for escalation
Assist with onboarding of new users
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Utilize and maintain the helpdesk tracking software.