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the Workplace?
The lifeline of any organization is its employees. Employees armed with efficient skillsets and the right
attitude spell success for your organization. But then the fact remains that all employees aren’t alike.
According to a Gallup Survey, almost 70% of the American workforce is not working to its fullest potential.
This points to the fact that that there are factors that affect employee performance.
There are many factors that affect the performance of employees, and they can be classified into
categories such as organizational, managerial, HR, and individual. Some of the individual factors
that can be addressed through training are:
Lack of knowledge
Lack of skills
Problems with attitude (training can address this problem partially)
There are many factors that can affect employee performance and these factors can be divided into
four categories.
Negative performance or poor performance arises when the ideal performance expected from
employees does not match their actual performance. Can training help tackle this problem of poor
performance? To a certain extent, yes but not always.
Can training offer a solution to an individual’s negative performance at the workplace? Take a look
at the table below.
Here’s how training can address negative performance factors such as lack of knowledge, lack of
skills, and problems with attitude.
1. Lack of Knowledge
There are three situations where you might need to design training to address lack of knowledge.
2. Lack of Skills
According to McKinsey, almost 40% of American employers say that they cannot find people with
the required skills, even at entry-level jobs. Be it new hires or experienced professionals who need to
upgrade their skill sets, organizations can tackle this problem with strategic training programs – both
instructor-led as well as online training.
Before you go ahead with your training initiative, perform a skill gap analysis to assess the current
and expected skill levels of employees. Try answering this question – Do your employees have the
required skills to perform their job well?
If the answer is no, then a full-fledged training program is required. On-the-job training is
something that cannot be skipped when you want to tackle lack of skills.
But if they already have the required skills and have forgotten it, microlearning is a good strategy
for reinforcement of learning.
One problem that every manager faces is dealing with employees who have the wrong attitude. Even
if the employee listens to your feedback, he/she is either going to be defensive or simply clueless
about how to change their attitude.
If you want to help someone change their attitude, observe their behavior. After you identify the
problems caused due to the employees’ bad attitude, let them know how their behavior affects work
and their relationship with others at the workplace. Traditional training may not do much to bring a
change in behavior. It requires:
We cannot change attitude directly, but we can certainly coach employees to change their behavior,
and that in turn brings a positive change in attitude. Behavior change can happen only through an
ongoing process that:
So, it would be right to say that training can provide the answer to a few of the factors that cause
negative performance. You need to have an understanding of what is a training issue and what is not.
Thumb rule to follow: Do not try to solve every performance problem through training.