Dr.

RAM MANOHAR LOHIYA NATIONAL LAW

UNIVERSITY, LUCKNOW

ACADEMIC SESSION: 2016– 2017

Synopsis for Consumer Protection Law

Topic: Protection of consumer rights in the E-commerce
transactions

UNDER THE GUIDANCE OF

Ms. APARNA SINGH
Assistant Professor

Submitted By
AKANKSHA SINGH
SEMESTER VII (Roll No. 07)
B.A.LLB. (Hons.)
INTRODUCTION
E-commerce is anything that involves an online transaction. E-commerce provides multiple
benefits to the consumers in form of availability of goods at lower cost, wider choice and saves
time. E commerce involves conducting business using modern communication instruments:
telephone, fax, e-payment, money transfer systems, e-data interchange and the Internet. Online
businesses like financial services, travel, entertainment, and groceries are all likely to grow.
Forces influencing the distribution of global e-commerce and its forms include economic factors,
political factors, cultural factors and supranational institutions. It has an impact over the
economy of many countries among which India is on the top of that list. It has named as new
gold rush in e-commerce. E-commerce has many reasons that why it is very crucial in
developing the country. For the study we have taken several parts of the world such as North
America, Latin America, Europe, Middle-East, Africa and South Asia, and Australia. E-
commerce has an intent to bring some transformation in the society and that‘s the reason it’s
essential for the Business to Business and Business to Consumer commerce.

SCOPE OF STUDY
This study being a desk study contains views of various writers and researchers of E-commerce.
This study includes the global trends including India as a major source of E-commerce,
increasing use of e-commerce in developing nations, reasons behind success of e-commerce as
an industry, the use of e-commerce in global sourcing, advantages of E-commerce and several
more topics being covered under the project analysis. The use of e-commerce in various
countries and their influence over the people or citizens of that country is remarkable.

RESEARCH OBJECTIVES
The study is focused on achievement of following objectives:
 To assess the latest trend in e-commerce globally.
 The impact of growth of e-commerce.
 To analyse the latest global scenario of e-commerce.
 The impact of growth on overall economy.
TENTATIVE CHAPERIZATION
CHAPTER I: INTRODUCTION
What is Electronic Commerce or e-commerce?
CHAPTER II: CONSUMER PROTECTION AND E-COMMERCE
Indian Consumer Laws Ready for the Digital Age?
Major Consumer issues in E-commerce transactions
CHAPTER II: OECD GUIDELINES FOR CONSUMER PROTECTION IN CONTEXT OF
ELECTRONIC COMMERCE
Basic Recommendations
Principles set-out by the Guidelines
CHAPTER III: LEGAL ISSUES INVOLVED IN E-COMMERCE
CHPTER IV: CONCLUSION
CHAPTER V: BIBLIOGRAPHY

TENTATIVE BIBLIOGRAPHY
Articles:

 Kanika Satyan, E-commerce and consumer rights: applicability of consumer Protection

laws in online transactions in India SSRN id- 2626027
 A Gowri Nair & K.M. Aiswarya, Emerging Trends of E-Commerce & Challenges to the
Consumer Protection Act, 1986
 Chetan Karnatak, Cyberspace: Jurisdictional Issues of E-commerce and Consumer
Protection, Abhinav National Monthly Refereed Journal of Research in Commerce &
Management, Volume 3 Issue 7 (July, 2014)

Secondary Resources:

 Press Information Bureau, Government of India, Ministry of Consumer Affairs , Food

and Public Distribution
 OECD guidelines for Consumer Protection in the context of E-Commerce.
  Governance in the 21st Century: Future Studies; Organisation for Economic Cooperation
and Development
 Neeraj Dubey, Legal issues in e-commerce: Think before you click!
 D.H Law Associates , Enforceability of E-contracts in India , Newslex :March 2013
 Nishith Desai Associates , E Commerce in India : Legal , Tax and Regulatory Analysis ,
August 2013

ONLINE WEBSOURCES:

1. Consumer protection in age of new E-Commerce,

‘http://www.legalservicesindia.com/article/article/consumer-protection-in-the-age-of-e-
commerce-1573-1.html’
2. OECD work on Privacy, ‘http://www.oecd.org/sti/ieconomy/privacy.htm’
3. FTC Announces Settlements with Web Sites That Collected Children's Personal Data
Without Parental Permission, ‘https://www.ftc.gov/news-events/press-releases/2001/04/ftc-
announces-settlements-web-sites-collected-childrens-personal’