PureCloud eLearning Curriculum

The PureCloud eLearning Curriculum is available in the Resource Center:

https://help.mypurecloud.com/articles/purecloud-course-list/

The PureCloud Collaborate course covers the basics of administration including Collaborate features like
creating profiles, adding users, managing roles and permissions, managing content, creating groups and
locations, configuring bridge services and integrations, and other important information on setting up
and configuring your organization and troubleshooting.

The PureCloud Communicate course covers the basics of administration including Communicate
features; fundamentals of architecture and readiness; configuring the Edge appliance; and configuring
phones and stations. You’ll also learn about inbound and outbound calling, user settings, and finally,
some basic troubleshooting.

The PureCloud Engage course is designed to cover the basics of administration and the use of features
including ACD routing, queues, IVR schedules, scripting, outbound dialing, analytics, reports, and quality
management. In addition, you’ll also learn about basic troubleshooting to ensure you have the tools you
need to keep your company up and running with Engage.

The PureCloud Architect course is designed to cover the basics of administration including recording and
uploading prompts, designing call flows, and building inbound and outbound call flows.

Introductory courses are also available for your contact center Agents and Supervisors to let them jump
in quickly and get started with PureCloud.

Curso: PureCloud Customer Roles and Responsibilities

Roles Sugeridos: PureCloud Administrator, Contact Center Administrator, Designated Support Contact

Link: https://help.mypurecloud.com/articles/purecloud-course-list/

Curso: PureCloud Collaborate Training

Roles Sugeridos: PureCloud Administrator

Link: https://help.mypurecloud.com/articles/purecloud-course-list/

Curso: PureCloud Communicate Training

Roles Sugeridos: PureCloud Administrator, Infrastructure Expert

Link: https://help.mypurecloud.com/articles/purecloud-course-list/
Curso: PureCloud Engage Training

Roles Sugeridos: Contact Center Administrator

Link: https://help.mypurecloud.com/articles/purecloud-course-list/

Curso: PureCloud Architect Training

Roles Sugeridos: Contact Center Administrator, Architect/Call Flow Administrator

Link: https://help.mypurecloud.com/articles/purecloud-course-list/

Curso: Introduction to PureCloud for Agents

Roles Sugeridos: Agentes

Link al curso: https://help.mypurecloud.com/articles/purecloud-course-list/

Curso: Introduction to PureCloud for Supervisors

Roles Sugeridos: Contact Center Manager, Supervisors

Link al curso: https://help.mypurecloud.com/articles/purecloud-course-list/

PureCloud Education
Data Sheet.pdf

*https://training.mypurecloud.com
*https://help.mypurecloud.com/video/
*https://help.mypurecloud.com/articles/tutoriales-en-video-en-espanol/
*https://help.mypurecloud.com/articles/supervisores-tutoriales-en-video-en-espanol/
*https://help.mypurecloud.com/articles/gestion-de-calidad-tutoriales-en-video-en-espanol/
*https://help.mypurecloud.com/articles/administracion-de-usuarios-tutoriales-en-video-en-espanol/
*https://help.mypurecloud.com/articles/contact-center-tutoriales-en-video-en-espanol/