QUESTION BANK - EHS

Sr.No. QUESTIONS ANSWERS

What are the Colour code of Garbage bins
1 and what type of garbage put in the
same?
Name few intiatives of ITC Grand Chola
2 plastic bags (cloth laundry bags in rooms), Scrubbers for DG set, rain water harvesting , Solar lighting has
for Responsible Luxury?
3 What is safety
Give some of the examples of safety
4 Following safe work practices
standards that you follow at work
What are examples of PPE (Personal
5 or ear muffs 4. Foot protection - Safety shoes 5. Hand protection - Safety gloves
Protective Equipment)
Give some of the examples of safety
6
standards that you follow outside work
7 Standards of correct storage
Biodegradable : (Green) Food Waste , Flowers , Vegetables etc.
Recyclable : (Yellow) Paper , Plastic bags, Plastic Bottles, Cans
Non Recyclable : (Red) Broken ceramic ware, bone china, glassware
Sewage Treatment Plant, Wind energy (12.6 mega watt windmill plant located near Coimbatore), 450 kl of
water being recycled and used for flushing, gardening and A/C Cooling tower, Solar heating for boiler feed
water installed, Tree Plantations drive, Environment friendly AC chiller plants (no CFC used), No usage of
been installed OSR park area, Rain water harvesting system, Organic Waste Converter for recycling
biodegradable waste
Safety is defined as freedom from unacceptable risk or harm.
1. Good Housekeeping 2. Following Safety rules 3. Use of Proper Personal Protective Equipment 4.
1. Head protection - Helmets and hard hats 2. Eye Protection - Goggles 3. Ear Protection - Ear plugs
Driving at a safe speed of about 40 kms per hour, do not drink and drive, wear helmet on 2 wheelers and
seat belt in car, don’t overtake from the left, always use indicator while turning, at home always switch off
gas at night, do not overload electrical sockets, do not leave small batteries, medicines on floor- adults can
trip and fall and children can swallow, do not repair electrical equipment yourself-call an electrician, do not
use electrical equipment without earthing (3 pin socket only)
1.Nothing to be stored on the floor.
2.Nothing to be stored on top of the top shelf
3.Racks and shelves to be anchored to the wall and bonded with each other
4.Sprinklers and smoke detectors should not be blocked. Leave at least 800 mm headroom for sprinkler,
for its proper functioning in case of fire
5.Heaviest items to be kept on the lowest floor
6.Clear aisle of at least 600 mm to be left between rows of shelves
7.Only covered light fixtures to be used in storage areas
8.Wall mounted fans should not be used in areas where flammable articles are stored (
Linen, cartons etc. )
9.Use proper approved ladders to access top shelves
10.Rope fencing may be used to prevent bottles etc from falling off the shelves
11.Chemical storages to have MSDS, PPEs nearby. Measures for spillage control and containment to be
in place. Fire fighting facilities to be handy

Mr N Ramamoorthy (Chief Engineer)

8 Who is the Chief Fire Marshal of the Hotel
What are the various fire detection and Smoke detectors, Heat detectors, Manual call point,LPG gas detector
9
reporting systems in the hotel
1) Fixed Fire Fighting System
a) Sprinklers System, b) Fire hydrants System,
What are the various fire fighting systems 2) Hand Appliance system (Fire Extinguishers)
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in the hotel a) DCP type b) Co2 type c) Foam type
3) Fire Blankets for kitchen fires
A Type- General fire-paper, cloth, wood, carpet,
B Type- Liquid fire-oil,Petrol,deisle,paints ,
11 What are the types of fires ? C -Type- Gas fire-LPG, CNG,
D-Type -Heavy Metal fire-sodium,potassium
E Type-Electrical fire
A Type (Paper, Wood, cloth fire)-Water type, CO2 type,Dry Chemical Powder,
Which type of extinguisher to use in which B type(Flamable liquids & chemicals,paints, solvents)-Foam , CO2, Dry Chemical Powder
12
fire ? C type( flamable gases, LPG)-CO2 ,Dry Chemical Power and
D Type (Heavy Metal)-CO2, Dry Chemical Powder,E Type (Electrical)-CO2, Dry Chemical Powder
Smoke detectors, Sprinklers and Fire emergency chart, Fire rated doors for guestrooms and corridors.
What are the fire safety features in the Public address systems,Carpets to avoid slipping and act as fire retardant, Drawers are secured so that
13 they don't fall off , Miniature Circuit Breakers (MCB) trips in case of any current leakage, Windows do not
guest rooms ?
open .All eletrical equipement with 3 pin plug.
Security chain, double locking system, Dial 3 for emergency, door viewer / peep hole - 180 degrees, RFID
What are the security features in the door locks , records information of all users and time when entry is gained in the room, emergency exit
14 plan, cameras on floor, door viewer camera with output image on ipad, if phone is off the hook for more
guest rooms ?
than 45 seconds, an automated call goes to the Operator

What are the safety features in the guest Antiskid Floor, Antiskid Bath Tub floor, Grab bar, Bathmat is placed on floor to ensure nobody slips.
15
bathrooms ?
 All electrical equipment are earthed (have 3 pin plugs) to prevent electric shock, anti skid carpets, anti
What are the safety features in the guest stumble lights, MCB (miniature circuit breakers) & ELCB (earth leakage circuit breakers) have been used
16
rooms ? which trip if there is any short circuit, all drawers have hook at the end to prevent fall and injury, all edges
of furniture are rounded and not sharp, windows cannot be opened by guests
Do not waste water, Rainwater harvesting can be done at homes, Plant Trees in the vicinity of your house,
Buy electrical products which are energy saving and CFC free refrigerator.Light switched off when leave
Employee's role in environment the room, recycle paper, use GOOS (good on one side) paper, which of lights/AC when not in use, use
17 solar energy, regular vehicle maintenance to control polllution, swatchh bharat abhiyan, use recyclable jute
protection/ water/ enegy conservation ?
bags for shopping instead of plastic bags, walk or cycle for instead of using bikes/ cars, use public
transport system, repair leaking taps etc.
Checking of driver's licence/ defensive driving training, seat belts, safety triangle, first aid kit,, Fire
18 In car safety features for hotel cars extinguisher
Rain water harvesting is the acculumation and deposition of rain water for reuse before it reached the
19 What is Rain Water Harvesting? aquefier.
1. Activate the nearest manual call point
2. Inform WelcomAssistance by dialing emergency number '3' from the nearest telephone
3. give the operator name and your department , exact location of the fire and size of the fire
20 What will you do if you discover Fire? 4. Stay on in the area (if safe to do so) until assistance arrives and direct them to the location of the fire.
5. Try to extinguish the fire as your are taught in the fire drill 6. Provide assistance to guest and colleagues
if required 7. Do not open any doors leading to rooms, passages etc

There are 2Safe Assembly Areas

1. OSR Park (opposite Vallavan porch) for room guests & staff
21 Where is the Safe Assembly Area? 2. Busbay near Chola Porch for Banquet, Restaurant guests, visitors Signage

Green Banqueting is an environment friendly measure focussed on reducing the environment footprint
during Banquet functions. In this, a form is given to a Guest when the function is being booked and if they
22 What is Green banqueting? agree, Green Banqueting practices are put into effect for that function
(1) Frill-less table cloth (2) E-menu (3) Recycling plastic bottles
(4) Handing over conference material like pads and flex to NGO's
What is the emergency number of the
23
Hotel?
Number 3 from any phone
Its First verification of fire or emergency - Manual alarm call Points are designed for the purpose of
raising an alarm manually once verification of a fire or emergency condition exists
24 What is a Manual Call Point? Identification symbol Actual photo

25 What is the full form of LEED? Leadership in Energy and Environment Design
26 What is the full form of EHS? Environment, Health and Safety
An automated external defibrillator (AED) is a portable electronic device that automatically diagnoses the
potentially life threatening irregularities of the heart beat and is able to treat them through defibrillation, the
27 What is AED? application of electrical therapy which stops the irregularity, allowing the heart to reestablish an effective
rhythm.

Where are AED Machines located in Tower Gym (35th Floor), EC Gym (24th floor), Lobby level near WelcomConcierge (Ground Floor), Lobby
28 level near tower elevator - Ground Floor, Near Doctor room - B2 level, Service Apartment Gym
Hotel?
First aid is the assistance given to any person suffering a sudden illness or injury, with care provided to
preserve life, prevent the condition from worsening, and/or promote recovery.First Aid is exactly as the
29 What is First aid ? term implies, the first aid given for an injury. It is not intended as a long-term solution to a problem, nor
does it replace treatment provided by trained medical personnel.
1) Housekeeping Department,2) Laundry,3) Time Office 4) Doctor’s Room 5) Engineering Department 6)
Chiller Plant. 7) Main Gate.8) 30th Floor Kitchen .9) Lobby Main Kitchen.10) Bell Desk. 11) Banquet
30 Location of first aid boxes Kitchen. 12) SPA. 13) Conventions & Events Office. 14) Executive Club Gym. 15) ITC Towers
Gymnasium.16) Swimming Pool. 17) Service Residences Pantry. 18) Service Apartment

1) Use double earthing on every panel

2) posted signs that identify electrical hazards.
3) Apply LOTO process for HT Panels before maintenances.
4) Use PPE
Precautions to be taken to prevent 5) Checky loose connection . Remove tap joints on joints and use connectors.
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electrical shock 6) All electrical equpement & cable's should be as per IS code.
7) only trained, qualified and authorized employees are permitted to work on electrical equipment.
8) ELCB should be used.
9) protecting your equipment and home with circuit breakers.
 1) Obtain Work at Height Permit from engineering team before commencing the work
2) Perform a full inspection of the equipment and PPEs every time before use.
3) Portable ladder (or) Scaffolding to be used depending on the height to reach the chandelier list.
4) Check and inspect the ladder/scaffold for any physical damage
5) Erect proper scaffolding and ensure fixation with wheels locked with stopper
Precautions to be taken when working at 6) Discarded cloth/mat to be placed below the ladder/Scaffolding to protect the floor or carpet
32 7) Ensure minimum 02 people to keep the ladder stable.
height
8) Persons working at beyond the height limit should wear the full body harness and helmet. The
person holding the ladder/scaffolding should wear the helmet
9) IF work height is beyond the limit then use scaffolding.
10) Safety hook to be fixed above the level of person working on the platform of the scaffolding.

A permit-to-work system is a formal written system used to control certain types of work that are
potentially hazardous. A permit-to-work is a document which specifies the work to be done and the
precautions to be taken. Permits-to-work form an essential part of safe systems of work for many
maintenance activities.
Types of work permit
General ( Painting, Plumbing, Mason, Duct Cleaning, Ac Roof, Maintenance, Cleaning etc..)
Working at Height
33 What is a work permit Electrical
Confined Space
Hot work
Demolition
Flammable/Toxic Substance
Excavations
Equipment Isolation

Forbidden Wear Safety shoe Radiation Hazard Do not touch First Add box Fire Exit

34 Safety signages and symbols (pictures)

1. Check Vehicle condition particularly Brake, Tyre Presssure, Light, Horn Clutch before starting the
vehicle for the day.
2.Wear Helmet fixing the chin strap properly
3.Obey the traffice ruel.
35 Steps towards Safe driving of Two wheeler 4.Anticipate and make allowance for the mistake of other users.
5.Never overtake on Bridges, Junctions, Pedestrian Crossing, School Zones and in places marked with
yellow lines.
6.Overtaking on left is never right.
7.Do not talk on cell phone while driving. Park and Talk.
1. Ensure staff know where the gas shut off valve is and how to use it.
2. A local isolation valve/ emergency shut off valve must be provided outside and must be clearly
accessible. It must be labelled indiccating it’s purpose and show the “on / off” position.
3.Provide and maintain suitable fire fighting equipment, e.g. dry powder extinguishers, and ensure
36 Precautions to be taken for LPG safety
it is readily accessible.
4.Ensure all work on gas appliances is carried out by a competent person.
5.Carry out visual checks for damage to pipework and flexible hoses
6 Turn off cylinder valves at the end of each working day.
1. Portable ladder to be used depending on the height to reach the chandelier list.
2.Check and inspect the ladder/scaffold for any physical damage.
3. Erect proper scaffolding and ensure fixation with wheels locked with stopper.
Precautions to be taken when using 4.Discarded cloth/mat to be placed below the ladder/Scaffolding to protect the floor or carpet.
37
ladders 5.Ensure minimum 02 people to keep the ladder stable.
6. Persons working at height should wear the full body harness and helmet. The person holding
the ladder/scaffolding should wear the helmet
 1.Read MSDS for appropriate chemical used
2.Use the proper PPE’s mentioned above.
Precautions to be taken when using 3. Ensure no leakage of chemicals on surface.
38 4. Don’t make the surface slippery.
chemicals 5. Eyewash station should be available nearby.
6. Minimum two persons required for carrying out the job.

1.To contribute to sustainable development through the establishment and implementation of environment
standards that are scientifically tested and meet the requirement of relevant laws, regulations and codes of
practice.
2.To take account of environment, occupational health and safety in planning and decision-making.
3.To provide appropriate training and disseminate information to enable all employees to accept individual
responsibility for Environment, Health and Safety, implement best practices, and work in partnership to
create a culture of continuous improvement.
4.To instil a sense of duty in every employee towards personal safety, as well as that of others who may be
affected by the employee's actions.
39 EHS policy 5.To provide and maintain facilities, equipment, operations and working conditions which are safe for
employees, visitors and contractors at the Company's premises.
6.To ensure safe handling, storage, use and disposal of all substances and materials that are classified as
hazardous to health and environment.
7.To reduce waste, conserve energy, and promote recycling of materials wherever possible.
8.To institute and implement a system of regular EHS audit in order to assure compliance with laid down
policy, benchmarked standards, and requirements of laws, regulations and applicable codes of practice.
9.To proactively share information with business partners towards inculcating world-class EHS standards
across the value chain of which ITC is a part.

1. Do not panic. Remain calm.

2. On receiving intimation about the fire, notify the following immediately by telephone and mobile
in this order.

Duties of Telephone Operator on

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receiving a fire call

3. Contact Core Fire Squad members and direct them to the scene of fire
4. Contact Auxiliary Fire Squad members and put them on standby
5. Keep at least one telephone line open to the place of fire to receive progress of firefighting or for
any other instructions.
6. Do not leave the room unless instructed by the Chief Fire Marshall / Duty Manager.
7. Call local fire brigade if instructed by the Chief Fire Marshall (during day) or Duty Manager
(during Night).
8. Give the name and address of the hotel and exact location and nature of fire.

1.To ensure that fire safety standards and statutes are fully complied.
2.To carry out periodic (at least once in three months) fire safety inspection of the hotel.
3.To ensure that hotel fire safety systems are maintained in good condition at all times.
4.To ensure that hotel staff and members of fire safety organization are provided with necessary
41 Role of Fire Warden training.
5.To act as overall in charge of firefighting operations in case of fire.
6. Decide on evacuation and advice G.M accordingly
 Receipt of information on fire, the firefighting team
1. Carry fire extinguisher to the scene of fire, (Can be picked up from same floor)
2. Assist in firefighting. Extinguish small fire if safe to do so, otherwise be available to Chief Fire
Marshal and assist in Guest and Employee evacuation.
42 Duties of Fire Fighting Team 3. Be available to the Chief Fire Marshall for instructions.
4. Be at the disposal of the local Fire Brigade.
5. Keep the area cordoned off.
6. Supply the telephone operator with more detailed information as to the status of the situation.
1. Control desk person will check IBMS for switching operations (as per Fire Matrix) of all AHU’s
and Exhausts on receipt of communication of fire call.
2. Control desk person shall maintain his position in the control room and take care of all calls.
3. If the fire is reported from close to any kitchen, the kitchen technician will close the main LPG
line valve and shut off the LPG supply to kitchen.
43 Duties of Engineering Staff 4. Plant-room in charge proceeds towards fire pump room and ensure the fire pumps operated and
continually supply of water is available for firefighting.
5. Shift in Charge to be in Engineering Control to manage and speed up movement of technicians
to site of fire and also to handle various switching operations.
6. Shift technicians shall proceed to the scene of fire for firefighting.
7. Boiler operator & WTP Operator will station themselves in the control room.
The security staff other than those in the firefighting team will arrange:
1. To provide security to property in the fire area during the incident.
Duties of Security Staff (other than Fire 2. To keep unauthorized person out of the premises.
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Team Members) 3. To keep elevators free.
4. To maintain integrity of the fire scene until an investigation is made.

1. On receiving confirmed information of fire incident, proceed to lobby.

2. Take 2 printouts of rooming list. Assemble public area housekeeping, reception, bell desk, and
concierge staff for a possible evacuation.
3. On receiving evacuation message from GM/CE/LPO proceed systematically with evacuation of
guests.
4. Start with the floors above the fire area. Do not endanger yourself.
Employee's role when there is fire 5. Give top priority to differently abled guests.
45 evacuation - Front Office & Housekeeping 6. Ensure that no guest rooms and pantries are left unchecked on the floors. Asst. Housekeeper /
teams senior supervisor to be assigned to cross check each room and confirm nobody is left behind.
7. Use only the designated fire exit routes; do not use elevators for evacuation.
8. Once evacuation is complete, inform Chief Fire Marshall or the Incident Controller.
9. FOM will do the head count at the assembly areas. Ask the question “Is there anyone known to
you who is not here? Do you think anybody is still in the building?”
10. Arrange for evacuation of cars
11. Make alternate arrangements for stay of guests in case of major emergency.
1. Remain in the outlets/area of responsibility.
Employee's role when there is fire 2. Pacify guests and keep them calm.
46 3. Assist guest in evacuation and guide them to notified assembly areas.
evacuation - F&B service 4. Secure all kitchen equipment and gas, steam, electrical and water systems if necessary

47 Duties of the Housekeeping Staff
Employee's role when there is
48
evacuation - F&B support
49 Contingency Plan for “Laundry Fire”
1. Remain in the area to assure guest and to assist in the evacuation of the area, if necessary.
2. Wake up the guests and ensure that the rooms are vacated when instructed by the Chief
Engineer, Security Officer and General Manager. This has to be done carefully because a guest
woken upon account of fire is likely to panic.
3. Ensure that all corridors, Exits and lift landings are free of trolley and other obstructions.
1. The Food & Beverage Support staff would be a ready force to combat the fire. The F&B Support
Manager should liase with the Chief Engineer and Security Officer to provide assistance as
fire required.
2. Kitchen Stewarding in Charge to close LPG valve in the affected kitchen and also the main LPG
valve if required.
3. Ensure that Exhausts are stopped.
1. Standard fire response procedure to be followed as per on-site emergency plan.
2. Laundry personnel shall be trained & drilled to conduct the following besides the standard
response.
3. Power to machines to be switched off.
4. Remove as much linen, as possible, out of the laundry to a safe place, in order to starve the fire.
5. Above must be done without endangering oneself.
 1. Standard fire response procedure to be followed as per on-site emergency plan given in Section
2. In case of a ‘Kadai’ fire involving burning of oil (in addition to standard fire response procedure)
a. Use Fire Blanket and allow the fire to cool.
b. LPG valves to be closed down.
3. In case of fire in the hood (in addition to standard fire response procedure)
a. LPG valves to be closed down.
b. Use CO2 fire extinguisher
50 Response during fire in kitchen
4. In case of a person catching fire
a. Force him to stop, drop on the floor and roll.
b. Cover him with a fire blanket.
c. Pour cold water.
d. Follow with ambulance procedure.
5. Above must be done without endangering oneself.

1. Secure all licenses etc.

2. Secure cash.
Employee's role when there is fire 3. Secure all account books.
51 4. Evacuate to secure area when directed.
evacuation -Finance
5. Remain available for any assignments such as fire damage assignment or carrying house count
of guests and employees in assembly areas.
A near miss is an unplanned event that did not result in injury, illness, or damage – but had the potential
52 What is near miss to do so. All near miss to be reported to the departmental supervisor
A “near-miss” incident can be defined as: “any event, which under slightly different circumstances,
may have resulted in injury or ill health of people, or damage or loss to property, plant, materials or
53 What is Incident
the environment or a loss of business opportunity”. All incident to be reported to the departmental
supervisor and shared in departmental briefing
Any unplanned event that resulted in injury or ill health of people, or damage or loss to property,
54 What is accident plant, materials or the environment or a loss of business opportunity.
The safest and most efficient way to perform a certain task, using the correct tools, methods and
55 What is safe work procedure protective equipment by the trained team members
56 Defination of good housekeeping General care, cleanliness, orderliness, and maintenance of business , property or your work area
A Material Safety Data Sheet (MSDS) is a document that contains information on the potential
57 What is " MSDS " hazards (health, fire, reactivity and environmental) and how to work safely with the chemical
product.
58 What is hygiene The science that deals with the promotion and preservation of health
Sanitation is the hygienic means of promoting health through prevention of human contact with
59 What is sanitation the hazards of wastes as well as the treatment and proper disposal of sewage or wastewater.
Hazards can be either physical, microbiological, biological or chemical agents of disease
Taking daily bath, brushing teeth, changing clothes/ uniform/ undergarments, socks, washing hands with
What are some of personal hygiene soap after using toilet and smoking, visiting dentist regularly, regular use of deodorant, using a clean comb
60
practices do you follow and clean handkerchief always, not using dusters/ aprons for wiping our face or hands.
To Using different colour chopping boards to avoid cross contamination, tasting food only with a fresh
spoon each time and not dipping fingers, wearing chef cap in kitchen, don’t sneeze over food -always turn
61 What are some of food hygiene practices away and keep a handkerchief on mouth, dip knife in a sanitizer solution, dusters must be clean and dry
always, see a doctor when you are sick, the cuts must be covered with bangages, do not touch your hair,
face, nose in the kitchen, use gloves for handling food, use tongs to service the food.