Aditya Gaur

Assistant Manager – Training & Cluster Operations

PERSONAL SUMMARY
AREAS OF EXPERTISE
Creative and performance driven professional with 2 years of experience in Hospitality
Customer Industry. A highly skilled personnel at managing various processes & activities in the
Relationship hotel by using excellent hotel management and training skills. Craves challenges and can
Management go extra mile for business growth.

Resource Management
CAREER HISTORY
Action Planning 2+ Years of experience in Hotel Operations, Training & Development
OYO Rooms – Oravel Stays Pvt. Ltd.
Cost & People Assistant Manager – Training & Cluster Operations - Delhi
Optimization July'15 - Till Date
Responsible for developing and maintaining commercially productive relationships with
Complaint Handling both new and old clients.
Hotel Operations
Relationship Development
Measure the monthly / daily sales performance and assisted the Manager to ensure
maximum results for the business.
Training & Development
Coordinating with internal /external guests for smooth operations and ensuring excellent
service standards.
Ensuring prompt, efficient and accurate service through regular monitoring and constant
guest feedback
PROFESSIONAL Coordination between departments and using available recourses for setting standards for
guest service.
Trainer the Trainer Monitoring the operating cost of the cluster.
certified Monitoring the performance of front office personnel to ensure guests receive prompt
service, cordial attention, and personal recognition
PERSONAL SKILLS Promote the company brand to key contracts and ensuring smooth services.
Complete all documentation and administrative records, fully and accurately.
Learning opportunities Training & Develeopment
Identifying training and development needs at hotels.
Time management
Conduct Skill Gap Analysis on a periodic basis based on assessments carried out and
take corrective measures to fill gaps identified.
Self – motivation
Training the property staffs on OYO processes and hospitality skill sets.
Conduct Train the Trainer (TTT) programme for trainers at regular intervals.
Educating the staffs on grooming and hygiene.
Designing and expanding training programs based on the needs.
Producing training modules for Soft Skills and Behavioral Training.
Development of Product Training and Process Training modules.
Evaluating the effectiveness of training using audits, questionnaires and inspections.

Hilton Janakpuri, New Delhi

PERSONAL DETAILS
Aditya Gaur
Address:H. No. 567,
Sector – 29, Faridabad
M: +91 9971944054
E-mail:aditya1801@gmail.com
DL & Passport: Yes
Nationality: Indian
Guest Service Agent
Oct'12 - Mar'13
Complaint Handling.
Reservation.
Guest Queries.
Feedback - service provided to guest.
Check on the comfortability of the guest with the service.
ACADEMIC QUALIFICATIONS
Post Graduate Degree: MBA – Marketing & HR, Rukmini Devi Institute of Advanced
Studies, GGSIPU - 2015
Bachelor Degree: B.Sc. in Hospitality & Hotel Administration - IHM – HYD- 2012