January 25-26, 2011 | The Hyatt Regency Tampa, Tampa, FL

THE BEST
CROSS-INDUSTRY
AFTERMARKET
NETWORKING
EVENT
www.InterlogWinter.com

Interlog
Attend
Winter 2011 and Learn:
The Correlation Between Supply Chain
Productivity And Effective Communication
Why it’s important and how it affects your bottom line
Angie Hancock
Global Repair Services Senior Manager
ROLLS ROYCE

A Guide To Accurately Assess Your Customers’ Inventory

Needs And Ensure Optimal Satisfaction
Paul Creider
General Manager of Tulsa Base
AMERICAN AIRLINES

A Step-by-Step Approach To Enhance Customer Service

How to sustain customer satisfaction in a period of economic recovery
Mel Drummond
Vice President, Product Support & Services
EATON AEROSPACE

The Dos and Don’ts Of Customer Service What’s

A discussion about reasons why customer service fails
and how you can get it right
NEWat Interlog
Erik Alberts Winter 2011:
Senior Manager, Service Operations Customer Assurance INCREASED
CISCO SYSTEMS roundtable topics and takeaways

EXTENDED
Sponsors: cross-industry networking opportunities

KEY TIPS
and techniques for staying ahead of the curve
during the recovery period

IN DEPTH
Organzied By: discussions on outsourcing

Register TODAY and take advantage of our early bird discounts. See page 7 for details. Join our
CALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535 community now
VISIT: www.InterlogWinter.com EMAIL: Interlog@wbresearch.com keyword: Interlog
 January 25-26, 2011 | The Hyatt Regency Tampa, Tampa, FL
TABLE OF CONTENTS
Interlog Winter Main Conference Day One ...........3

Interlog Winter VIP Think Tank..............................3

Aerospace Aftermarket Summit............................4

Cross-Industry Aftermarket Forum ........................4

Interlog Winter Main Conference Day Two ...........5

About The Sponsors .............................................6

Make Your Case To Attend Interlog Winter 2011 Supporting Publications ........................................6

Conference Pricing & Team Discounts ...................7

Great ideas and innovation don’t happen in a vacuum. At Interlog
Winter 2011, rub shoulders with thought leaders and executives you Hotel Information .................................................7
wouldn’t otherwise meet. Take home at least 3 actionable strategies per
Registration Form .................................................8
session you can implement immediately!

Motivating Experience
You’ll be energized by attending Interlog Winter: Network with your
peers, colleagues and competitors. Learn how they are tackling the same WHO SHOULD ATTEND
challenges that you are. Remember, there’s no substitute for face to face.
INTERLOG WINTER 2011?
Leading Speaking Faculty Attendees to Interlog Winter include:
Experts provide case studies and proven solutions from their experiences in C-Level Executives, Vice Presidents, Directors
and Managers of:
the aftermarket supply chain, from inventory and distribution to the service
business. This is your chance to learn from senior executives at Airbus, • Aftermarket • Logistics
Eaton, Rolls Royce and more! • Operations • MRO
• Service • Performance Based
High ROI Logistics (PBL)
We know budgets are tight, and your time is valuable. That’s why it’s • Customer Services
• Distribution
even more important to attend Interlog Winter 2011, the only conference • Product Support
created just for you to improve your productivity…immediately! • Fulfillment
• Material
Management • Inventory
• Parts Logistics • Materials
The Interlog Winter 2011 VIP Think Tank • Spares Logistics • Global Repair
Services
Tuesday, January 25 at 11.00 am • Sustainment
• Repair & Overhaul
Gain from the industry specific knowledge of your high level peers • Technical
at the Interlog Winter VIP Think Tank! Operations • Demand Planning &
The VIP Think Tank is a 60-minute, closed-door discussion forum limited Forecasting
to VIP level participants from qualified manufacturers (which means no
Attendance Breakdown
pitching, only learning!!). Don’t miss this interactive forum designed
specifically for you to discuss business development, customer Shipping 7%
retention and how you’re redefining the aftermarket as the Computer Services 10 %
Business Support
champion of your business! Services 10 %
Take advantage of a networking opportunity that is focused on your Automobile
specific high-level needs, at your level of seniority. To register, email Specialty Vehicle 14 %
Medical
Scott Landrum at scott.landrum@wbresearch.com. Equipment 15 %
Aerospace 21 %
***A special VIP Think Tank Wrap Up panel shares the findings of Agricultural & Industrial
the VIP Think Tank on Wednesday, January 26 at 1:35 p.m. Equipment 23%

If you are an aftermarket service professional looking to If you have any question about which
share information and network with your peers, Interlog is Interlog is most appropriate for you, please
by far the best event out there. to call 646.200.7527 or email Shrena Fraser
at shrena.fraser@wbresearch.com.

REGISTER TODAY
2 CALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535 VISIT: www.InterlogWinter.com EMAIL: Interlog@wbresearch.com
Conference Day One Tuesday, January 25, 2011
Key Strategies For Ensuring Profitability During A Recovery Period

8:00 Conference Registration & Continental Breakfast • Transitioning from repair oriented (if we fail we fix it) to future
oriented (we learn from mistakes and don’t make them again)
8.45 Welcome Remarks
Shrena F. Fraser 9.45 Meeting Global Aerospace Service Requirements
Executive Director While Achieving Your Financial Goals
Interlog Winter Scott Collins
VP of Global Network Operations
8.50 Chairperson’s Opening Remarks UPS
• Enhancing the customer experience
9.05 Why Customer Service Fails And How To Get It • Leveraging outsourcing
Right • Improving global visibility
Erik Alberts
Senior Manager, Service Operations Customer Assurance 10.25 Morning Networking & Refreshment Break
Cisco Systems This time provides you with the opportunity to interact with your peers
• Understanding the transition from transactional (we serve the in different industries. Understand how you compare to your cross-
moment) to relational (we serve the person) industry peers, and set your performance goals for 2011 to stay ahead!
• Exploring the process from systems driven (there is a service
process) to principles driven (people make principle guided choices)

11.00 Topic Based Rotating Roundtable Ideas Exchange – Choose Two:

After a busy morning of active listening, keynote, panels and Table Topics
networking, take control of your own Interlog experience. Don’t be 1. Exploring Creative Ways To Generate Aftermarket Parts
shy! Ask questions (or answer them!) of other conference attendees Revenue
who are dealing with the same challenges as you. After 35 minutes,
Blaine McCarthy
when the bell rings, move on to your second table for a repeat
Director of Parts Logistics
performance with a fresh topic!
Bombardier
In the last 10-15 minutes, each roundtable facilitator will share the
2. Focus On The Shift Towards An Innovation Driven Supply Chain
3 take-aways from each discussion.
Steve A. Melnyk PhD
Benefits:
Professor of Operations & Supply Chain Management,
• Network with industry peers with very similar challenges,
Michigan State University
interests and responsibilities
Eli Broad Graduate School of Management
• Take a deep dive into niche topic in an intimate and informal
setting moderated by subject matter expert 3. The Challenges Of Realizing The End-To-End Support Promise
• Don’t miss out on any discussions or learnings by staying for the Jose Bernal
roundtable wrap ups at the end of the sessions Vice President of Business Development
• Bonus - Leave Interlog with at least 14 new implementable Flextronics RTS
strategies to improve different aspects of your aftermarket
organization!

11.00 VIP Think Tank

Evaluating Your Aftermarket Operations To Evolve With The Times And Remain Profitable During A
Recovery Period
Mel Drummond
Vice President Product Support Services
Eaton Aerospace
John Guy
VP & GM Service Distribution SCM,Engine Power Products Group
Briggs & Stratton Corporation
As members of senior management, it’s your responsibility to ensure the long term success and health of your aftermarket business, regardless of economic
factor. Whether you’re positioned for growth, cost containment or maintaining status-quo, it has never been more critical to keep costs down and
ensure quality customer service.
BUT YOU’RE NOT ALONE!
Join your VP level peers at the Interlog Winter 2011 VIP Think Tank. Gain honest feedback, debate strategic ideas and share high level insights in a private
forum, for 90 minutes, with other executive-level managers. Take advantage of this rare opportunity to learn how your counterparts are redefining their
aftermarket business and positioning themselves to be leaders as the economy begins to recover.
This is an invitation only session. If you wish to nominate your VP or senior management colleague, please email Scott.Landrum@wbresearch.com or
call 416-597-4791.

Sponsors: 3
 Conference Day One Continued

12:00 Networking Luncheon

CONCURRENT TRACKS – Make The Most Of Your Time At Interlog Winter!

Aerospace & MRO Aftermarket Summit Cross-Industry Aftermarket Forum

The aerospace aftermarket community faces a unique set of challenges
that distinguishes it from industries. This half-day summit provides you
with in-depth analysis and discussions on core aerospace issues, effective
communication throughout the supply chain and innovations in customer
service and support. Join Hamilton Sundstrand, Eaton Aerospace,
Airbus, Rolls-Royce and more as they share key insights to help you
drive success in your own aerospace aftermarket business!
Learn how to maintain first class service during a recovery period,
enhance parts availability to boost customer satisfaction and
increase your profit margins. If you’re in the automotive, specialty
vehicle, industrial, agricultural, medical or other related heavy
manufacturing aftermarket business, join Husky Injection Molding,
Briggs & Stratton, Toshiba America Medical Systems and others to
tackle the most critical cross-industry challenges.

1:00 Chairperson’s Opening Remarks Chairperson’s Opening Remarks

Aerospace Same Cross-Industry

1:15 Session,
Maximizing Aftermarket Profitability Different Maximizing Aftermarket Profitability To Stay
To Stay Ahead Of The Competition Industry Ahead Of The Competition
Perspectives
Michael Rezman John Guy
Vice President of Aftermarket VP & GM Service Distribution SCM, Engine Power Products Group
Harco Labs Briggs & Stratton Corporation
• Finding new strategies to effectively grow your aftermarket parts sales • Finding new strategies to effectively grow your aftermarket parts sales
in a recovering economy in a recovering economy
• Surpassing lower cost competitors: How do you come out ahead? • Surpassing lower cost competitors: How do you come out ahead?
• Delivering best-in-class customer service to foster brand loyalty • Delivering best-in-class customer service to foster brand loyalty
regardless of price regardless of price
• Accurately forecasting your inventory needs to avoid unnecessary costs • Accurately forecasting your inventory needs to avoid unnecessary costs

1:50 Optimizing Inventory To Ensure Readiness Based
Sparing (RBS)
Dave Robbins
Worldwide VP, Aerospace & Defense
Servigistics
A&D organizations require high availability of spare parts in order to
provide the highest levels of operational availability of their (or their
customers’) weapon systems, aircraft, and equipment. Servigistics and its
client will discuss Inventory Optimization in a multi-echelon, multi-
indentured repair network - including Readiness Based Sparing.
To Outsource Or To Not Outsource: Determining
Your Most Cost Effective Route
Brian Nelson
Director Transformation Initiatives
Husky Injection Molding
• Performing a cost benefit analysis to assess where outsourcing is
saving you money
• Examining your current partnerships to see where cost cutting is/is not
needed
• Does lower cost always equal best product?
- Is cheaper always better: determining what to do when production
problems arise to avoid additional costs
- Maintaining visibility to ensure quality control
• Keeping shipping costs low when outsourcing off-shore

2:25 Afternoon Networking & Refreshment Break

2:55 Tailoring Your Recovery Approach To Focus On Looking Outside Of The Box To Remain
Enhanced Customer Service Competitive In An Uncertain Economy
Mel Drummond Catherine M. Wolfe
Vice President Product Support Services Senior Director, Corporate and Strategic Communications
Eaton Aerospace Toshiba America Medical Systems
• Evolving your service offering so that your customers evolve with you • How are companies staying ahead of the curve with so much
• Avoiding taking the same stale approach to implementing customer economic uncertainty on the horizon?
service • Determining how to handle the current workload
• What has worked and what has not in delivering solutions to - Is it safe to rehire?
customers? - Will the failure to rehire with the increased workload put your
• Addressing the customers needs in a challenging economy company behind the curve?
• Growing your presence in the market through enhanced customer • Shifting your companies supply chain focus to work towards
service innovation rather than cost
• Ensure that your customers know you are worth the expense • Evaluating the bottom-line to determine which cuts are permanent
• Making your company distinguishable to guarantee customer loyalty and which are temporary
• Implementing safeguards to avoid being impacted by another
economic downturn
• Understanding the importance of thinking globally for future growth
and development

REGISTER TODAY
4 CALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535 VISIT: www.InterlogWinter.com EMAIL: Interlog@wbresearch.com
Conference Day One Continued

3:30 Fostering Effective Communication Throughout Implementing Performance Based Logistics

The Supply Chain To Enhance Productivity Strategies To Pinpoint Your Company’s Strengths
Angie Hancoc and Weaknesses To Ensure Efficiency Throughout
GRS Senior Manager, Aftermarket Service Manager The Supply Chain
Rolls Royce Moshe Azoulai
• Communicating openly and effectively with suppliers to avoid North American Installation Manager
common missteps that lead to customer dissatisfaction or additional Elektra
expenses • Establishing a companywide performance based metric system to
• Understanding the positive impact of a good relationship with your determine and capitalize on your strengths
partners on the future of your company and its bottom line • Identifying weaknesses to prevent delays or excessive expenses in the
• Creating an organizational structure in the supply chain that fosters long run
strengthened relationships to go beyond contract negotiations • Focusing on training internally to enhance work-product and increase
• Building a relationship with your service supply chain that increases profitability
the turnaround rate • Playing to your strengths: Evaluating what your company does best
and maximizing in that area

4.05 Chairperson’s Closing Remarks

4:10 Interlog Winter 2011 Networking Reception
More networking! Enjoy a drink and get to know the people you’ve spent all day with, your peers, partners and competitors, as you’ve
gained proven techniques from leading aftermarket executives to improve your service supply chain! This is your chance to find the
industry leaders you came here to see – ask any Interlog Winter representative, and we’ll introduce you to the people you want to meet!

5:10 End Of Interlog Winter Main Conference Day One

Conference Day Two Wednesday, January 26, 2011

Key Strategies For Ensuring Profitability During A Recovery Period

8.15 Conference Registration & Continental Breakfast what doesn’t, in this informal dialogue with your like minded peers.
At the end of the discussion, get a 10 minute overview on what
9.15 Chairperson’s Recap Of Day One & Opening other industries are up against!
Address 1. How To Maintain Customer Confidence During The
Recovery Period?
9:30 Morning Keynote: Accurately Assessing Karen Herr-Hembree
Inventory Needs To Ensure Optimal Customer Global Commodities Lead, Global Repair Service
Satisfaction Rolls Royce

Paul Creider 2. Which Changes Are Here To Stay? How Can Your Company
General Manager of Tulsa Base Evolve With The Times To Stay Ahead Of The Competition?
American Airlines Daniel Pittman
• Determining your current inventory needs to avoid delays Director of Global Service Logistics and Supply Chain
• Responding rapidly to your customers’ inventory needs to ensure Diebold
the right part gets to the right customer on time
• Forecasting your parts needs based on an established formula or 3. Determining What Your Company Should Outsource And
metric What Your In-House Capabilities Are
• Improving inventory planning for shortest possible turn around time Terry Stone
Director Supply Chain
10.10 Morning Coffee & Refreshment Break Airbus

10.40 Executive Presentation By New Breed Logistics 12.35 Networking Luncheon

John F. Schneider
Senior Vice President 1.35 Panel: Interlog Winter VIP Think Tank Wrap Up
Aerospace & Government Markets – Redefining The Aftermarket As The New
New Breed Logistics, Inc. Champions Of Your Business
11.40 Interactive Roundtables Senior level management spent 90 minutes yesterday discussing the
most important trends and initiatives facing the heavy
Whether you’re an aerospace, specialty vehicle, industrial, agricultural manufacturing aftermarket industry. As the economy inches towards
or other related manufacturing aftermarket industry executive, use this recovery, make sure you know what your senior management is
time to find out exactly what others are up against. Voice your focusing on. And more importantly, understand what you need to
challenges, share your insight and get answers on what works and do to make sure you align your priorities with those of your boss.

Sponsors: 5
 Conference Day Two Continued
2.05 Revamping Operational Capabilities To Improve
Lifecycle Management
Tim Conrad
Director, Operational Excellence
The Gates Corporation
• Sustaining current products through accurate forecasting of
customer needs
• Establishing reliability and transparency to ensure effective customer
service
- Knowing in advance what your customers’ need
- Tailoring your internal operations based on customer feedback
• Closing the circle to remain competitive in today’s climate
- Balancing customer satisfaction with your carbon footprint
- Determining how closing the circle can increase your company’s
long-term profitability
• Lessons learned through accurate comparison with other industries
2.35 Afternoon Networking & Refreshment Break
3.05 Tapping Into New Revenue Streams By Evolving
Your Supply Chain Relationships
Steve A. Melnyk, PhD
Professor of Operations & Supply Chain Management
Michigan State University, Eli Broad Graduate School of
Management
• Working with your partners to look beyond cost and services toward
an innovation driven supply chain
• Assessing the impact of increased outsourcing your aftermarket
supply chain
- How is the increase in outsourcing impacting your partnerships?
- How can companies strengthen their partnerships with off-shore
companies?
• Working with your partners to grow faster than the competition
About Our Sponsors
With the recent merger with Click Commerce’s
Service Network Solutions (SNS) division, the new
Servigistics is the worldwide leader in Service
Lifecycle Management software. The company's
award-winning solutions include service workforce management, parts forecasting and
planning, pricing and inventory management, contracts and warranty entitlements, return and
repair operations and knowledge management. Collectively, these make up the planning,
execution and analytic functions for companies to change the service game and execute a
service led growth strategy to dramatically increase profitability, cash flow, and customer
loyalty. The combined Servigistics and Click Commerce SNS solutions have been deployed and
proven globally by a highly referenceable client base of more than 240 market-leading
companies across diverse industries. Owned by Marlin Equity Partners, Servigistics is a
privately-held company headquartered in Atlanta, with regional headquarters in the UK,
Japan, and India. For more information visit www.servigistics.com.
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce
and business services. With annual revenues of $33 billion, the
company offers integrated business applications through operating
companies competing collectively and managed collaboratively, under the respected FedEx
brand. Consistently ranked among the world's most admired and trusted employers, FedEx
inspires its more than 275,000 team members to remain "absolutely, positively" focused on
safety, the highest ethical and professional standards and the needs of their customers and
communities. For more information, visit www.fedex.com.
Flextronics was founded in California in 1969 to provide
manufacturing services to Silicon Valley’s largest companies
and has grown to become a strong and stable $27 Billion
organization with over 195,000 employees worldwide and
operations in over 30 Countries. This global presence
provides design and engineering solutions that are combined with core electronics
manufacturing, logistics and onsite services to deliver industry leading solutions.
Flextronics Retail & Technical Services (RTS) represents the “end-market” Service division of
Flextronics, providing in-store, field based, or remote (web-based) support to end users on
behalf of our clients. Our purpose is to serve our clients as the world’s dominant integrated
Media Partners Include
REGISTER TODAY
6 CALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535 VISIT: www.InterlogWinter.com EMAIL: Interlog@wbresearch.com
• Understanding and adapting to varying company cultures to
attain the optimal results
• Examining the immediate impact of the recovery period on
supply chain relationships
• Evolving with the times to remain competitive and ensure the
best results
3.40 Maximizing Profitability By Choosing The
Best Vendor For Your Company’s Needs
Blaine McCarthy
Director, Business Planning and Development
Bombardier
Elaine Kato
Director, Price and Cost Control Management
Bombardier
Trevor Andrew
Director, Customer Service – Business Aircraft
Bombardier
Doric Metivier
Director, Material Logistics
Bombardier
• Establishing collaborative relationships with your current
vendors to ensure the best results
• Assessing your company’s competencies to determine what can
be handled in-house and what cannot
• Knowing which vendor to choose based upon:
- Company culture
- Cost requirements
- Customer needs
4.20 Interlog Winter Wrap Up: Closing Remarks
4.25 Conclusion Of Interlog Winter 2011
service provider, enabling our customers to deliver full spectrum technology solutions. RTS has
over 25 years of experience supporting major corporate parters. This experience has given us
valuable insight into the key elements of a vendor engagement. We understand the unique
requirements our customers have in this evolving industry. At RTS, we manage over a million
customer interactions monthly. In each of these interactions, we provide award-winning customer
service, field and technical support as well as significant cost reductions and revenue
enhancements.
RTS hires, trains, deploys and manages quality technical customer service professionals who
understand and exceed our partners’ goals while providing customer service excellence in every
interaction.
New Breed is a privately-held, third party logistics provider, offering value-
added and information technology-driven supply chain solutions for
aftermarket & service parts management & delivery, warehousing &
distribution, manufacturing support, returns management, refurbishment &
repair, materials management, transportation management, and supply chain
consulting. New Breed’s reputation for excellence in implementing and operating large,
comprehensive programs that transform its clients’ businesses has earned New Breed a host of
industry-leading clients.New Breed’s infrastructure consists of more than 50 distribution center
operations across millions of square feet of ISO 9001:2008 quality certified operations; with more than
7,000 employees including 500 logistics, IT, and engineering professionals; and information
technology applications that are unprecedented in the logistics industry.
UPS is the world's largest package delivery company and a global leader in supply
chain services offering service logistics, distribution, transportation and freight, and
international trade services. Our service logistics business provides our customers
end-to-end global solutions with a global I.T. system and a comprehensive network
of global facilities and capabilities to ensure your customers have as little equipment
downtime as possible. Our service parts solutions -- ranging from critical parts
delivery to reverse logistics and network and parts planning, plus test, repair and refurbishment --
demonstrate proven experience in a variety of industries, including high-tech, aerospace,
healthcare, automotive and industrial manufacturing. To learn more about partnering with UPS,
dial toll-free 1-800-742-5727; visit UPS online: ups-scs.com or e-mail: info@ups-scs.com.
Registration Information
Pricing You and Your Products
Manufacturers Register And Pay Register And Pay Register And Pay Need To Be Showcased At
In Full By In Full By In Full By
Nov 30, 2010 Dec 31, 2010 Jan 25, 2011 Interlog’s Solutions Zone
Main
Conference $1399 $1499 $1599
Don’t Miss Out
(Jan 25-26, 2011) Do you have a product, solution or service that helps
(Groups 2-3) manufacturers optimize one or multiple aspects of their
Main aftermarket organizations?
Conference $1349 $1449 $1549
(Jan 25-26, 2011) Would you like to network with over 150 Heads of the
(Groups 4+) Best
largest manufacturers from aerospace, automotive and
Value industrial manufacturing aftermarket businesses from
Main
Conference $1299 $1399 $1499 around the world?
(Jan 25-26, 2011)
Call Carly Smiga at 646.200.7455 or email her at
To secure space for your team, contact Bill Penney at 1-866-691-7771 or bpenney@wbresearch.com. Carly.Smiga@wbresearch.com for sponsorship
opportunities at Interlog Winter 2011.
Pricing for Others** Full Price

Main Conference (Jan 25-26, 2011) $2199 NEW

*Please note:
- A qualified manufacturer is NOT: Any service provider to manufacturing organizations
Including, but not limited to software vendors, technology vendors, solution providers,
third party logistics providers, repair services, warranty managers, consultants or
companies with primary revenues resulting from these other areas. Worldwide Business
Research reserves the right to enforce the rate for non-manufacturers.
- No two discounts or offers may be combined. Team Discounts do not apply to
sponsoring or exhibiting companies. Fee includes continental breakfast, lunch, cocktail
receptions and conference documentation.
- Connecticut residents must add 6% sales tax to their registration fee.
**Others includes any service provider to manufacturers - Solution Providers, 3PLs,
Consultants, or any third party vendors that partner with or provide services to
manufacturers. Worldwide Business Research reserves the right to enforce the rate for
non-manufacturers
Purchase Select Audio Presentations* from This Event!
Can't make it to Interlog Winter or worried that there is too much information to digest
in a few short days at the event? No need to worry. You can purchase select audio
presentations to share with your entire team. Register for the event today and get your
VIP package for an extra $250! That's a savings of over 40% for the CD ROM!
LOCATION!
Hotel Information
Hyatt Regency Tampa
211 North Tampa Street,
Tampa, Florida, USA 33602
Phone: (813) 225 1234
Fax: (813) 273 0234
Hyatt Regency Tampa allows you to immerse yourself in
endless activity. Ideally located in the heart of the city,
this downtown Tampa hotel places you within minutes of
the convention center, Ybor City, Florida Aquarium and
Busch Gardens. Stroll to Channelside shopping, or take a
trolley car to the museums or the zoo. Have time to play?
Choose from dozens of golf courses and beaches close to
our downtown Tampa Florida hotel, or cheer for your
favorite team during spring training. With contemporary
guestrooms, delicious dining and award-winning staff,
you'll discover why Hyatt Regency Tampa is the perfect
choice among downtown Tampa hotels.

*Presentations available are at the approval of conference speakers. WBR has secured a reduced rate of $179 per night (plus
Allow 3-4 weeks after event date for shipping. tax). Please note that these rooms are available on a first
come first serve basis. To secure reeducated rates, please
call the hotel as soon as possible and be sure to identify
Interlog Winter On The Web yourself as an Interlog Winter 2011 participant. We
cannot guarantee the reduced rate after 01/02/2011.
• Don’t wait till January to get connected to your peers. Join our
community now to hear about key industry changes and program highlights!
Keyword: Interlog
• Access speaker interviews, past conference presentations and more on our website The Smile Train
www.InterlogWinter.com For every registration received
for Interlog Winter 2011,
WBR will donate a portion of
Cancellation Policy the registration fee to Smile
Any cancellations receiving in writing not less than eight (8) days prior to the conference, you will
receive a 90% credit to be used at another WBR conference which must occur within one year from Train. For more information
the date of issuance of such credit. An administration fee of 10% of the contract fee will be about WBR’s involvement
retained by WBR for all permitted cancellations. No credit will be issued for any cancellations with Smile Train, please visit
occuring within seven (7) days (inclusive) of the conference. Attendees registered for complimentary
passes who fail to show for the conference are liable to a cancellation fee equivalent to the main
www.interlogwinter.com.
conference. Please visit www.wbresearch.com/interlogusa/faq.aspx

Sponsors: 7
 WBR
January 25-26, 2011 535 Fifth Avenue, 8th Floor
The Hyatt Regency Tampa, New York, NY 10017
Tampa, FL

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CALL: 1.888.482.6012 or 1.646.200.7530 FAX: 1.646.200.7535

Sponsors:

January 25-26, 2011 | The Hyatt Regency Tampa, Tampa, FL

Inventory Needs And Ensure Optimal Satisfaction
A Guide To Accurately Assess Your Customers’

Attend Interlog
fails and how you can get it right
A discussion about reasons why customer service
The Dos and Don’ts Of Customer Service

How to sustain customer satisfaction in a period of economic recovery

A Step-by-Step Approach To Enhance Customer Service

Why it’s important and how it affects your bottom line

Productivity And Effective Communication
The Correlation Between Supply Chain
Winter 2011 and Learn:

www.InterlogWinter.com
CISCO SYSTEMS
Senior Manager, Service Operations Customer Assurance
Erik Alberts

EATON AEROSPACE
Vice President, Product Support & Services
Mel Drummond

ROLLS ROYCE
Global Repair Services Senior Manager
Angie Hancock
AMERICAN AIRLINES
General Manager of Tulsa Base
Paul Creider
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CROSS-INDUSTRY
AFTERMARKET
NETWORKING

THE
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BEST
EVENT

Can’t make it to:
or afraid there is too much information
to digest in just a few days?
Get Access to hours of valuable
sessions and take-ways anytime,
anywhere...
Now you can view this outstanding conference
content on your PC or laptop with a CD-ROM that
puts you front and center at these informative
sessions. You'll hear our expert speakers as they
take you through the PowerPoint slides that
illustrated their talks.
This user friendly format allows you to:
• Gain valuable insight from your peers and
competitors in various Fortune 500 Industries
without leaving the office.
• Share with your colleagues at work.
• Stay up to date with the latest strategies, tactics
and trends in your industry.
Now you can share what you learnt at
Interlog Winter 2011, with your colleagues.
Don’t leave them in the dark. Purchase the
CD ROM today!
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This Session Content is available for a
fraction of the registration price.
You can view and listen to the content when
you want, where you want and as many times
as you want.
And if you attend Interlog Winter 2011, this
Conference CD-ROM set is only $250! (That’s a
$580 value!)
VIP Package: $250
(Select any package to attend the event
and for an additional $250 get the
conference CD ROM*)
CD ROM ONLY: $580 *
*Presentations available are at the approval of conference
speakers. Not all presentations will be published. Allow 3-4 weeks
after event date for shipping.