Dear Rps Motors ,

We welcome you to the Honda Joy Club!

Honda Joy Club is an exclusive engagement program designed specially for our Honda 2 Wheeler
owners and our extended dealer family!

You are an important part of spreading the happiness with Honda Joy Club Program and hence we
would want you to be rewarded at each step.

We promise you an opportunity to build a long-term connect with your customers, through this
program:

DRIVING THE CUSTOMER BUILDING CONSISTENT

INCREASED CUSTOMER
BACK TO DEALERSHIP RELATIONSHIP WITH THE
LIFETIME VALUE FOR SERVICES CUSTOMER

Also, the Honda Joy Club Program ensures your sales and service Smart Advisors are motivated to
keep adding more customers in the club.

So what is in it for you?

ACCESS TO DEALER APP /

DEALER POINTS ON ACCESS TO ADD SMART OPPORTUNITY TO REDEEM
WEB PANEL FOR HONDA
EVERY KIT SALE ADVISORS THROUGH APP EXCITING REWARDS
JOY CLUB PROGRAM

Excited to be a part of the program?

Download the program app from:

Wishing you a joyous journey ahead!

Best Regards,
Honda Joy Club Program Centre
Honda Motorcycle and Scooter India Pvt. Ltd.

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 Let us look at some queries that you may have

What is Honda Joy Club?

Honda Joy Club is a unique engagement program benefiting not only the customers buying Honda 2 Wheelers but also
the dealer family and advisors to create unmatched value for all.

What do I need to do once I am enrolled in the program?

As a Honda Joy Club registered dealership, you would be required to ascertain the following steps for a complete
customer experience:

Infrastructure and service enhancements.

Example: set up Priority Bay, Free Wash, Free Vehicle pick up and drop.
Enrol customers in the program.
Ensure Program visibility in the dealership:
Example: to maintain required number of program collaterals and visibility tools like posters, standees
etc. pertaining to the Honda Joy Club.
Program training and updates for sales and service Smart Advisors.
Example: to ensure that all Smart Advisors of your dealership are trained about Honda Joy Club Program
and are enrolled into the program for staying updated on the program information throughout the year.
To maintain sufficient Wallet balance for issuance of customer welcome kits.

What does the customer get out of Honda Joy Club?

Honda Joy Club offers its customers amazing benefits as per below list:

INSTANT JOY DOUBLE THE JOY FOR THE TV ENTHUSIAST

Credit of Honda Currency Cash back up to IN YOU
worth `299 within `200 through e-wallets. `500 off on the
72 hours of registration.
new HD Set Top Box.

HEALTH CARD BENEFIT WE CARE FOR YOU LET US PLAN YOUR

Attractive discounts on Network Personal Accidental Death HOLIDAY
Pharmacies & Diagnostic Centers. Insurance cover worth Travel Discount vouchers
`1 Lakh for 3 years.
Upto `5000.

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 How does the Honda Joy Club reward its advisor family?
The Honda Joy Club offers you a unique way of rewarding your sales and service advisors:

They earn on every kit sale.

Helps building long term connection with customers.

How would I earn under the program?

You can earn points on the basis of following parameters:

Number of Kits Sold

 10 Per Kit

How can I redeem under the Program?

We introduce you the Honda Joy Club Reward Catalogue with special rewards only for you!

The special categories of Products available are as follows:

APPLIANCES GADGETS

EXPERIENCES
AUTOMOBILES
AND MORE

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 Frequently Asked Questions - FAQs

Where can I find the Reward Catalogue?

Your Reward Catalogue is available in the Honda Dealer App/Website under “My Rewards” Tab.

How much is the minimum Wallet Balance that I need to maintain?

It is advisable to maintain a minimum balance of 60% of the initial kit value.

Which all services provided by dealership to Honda Joy Club member are reimbursable?
Car Wash and Vehicle pickup/drop for loyalty members against a valid voucher redeemed on dealer panel are
reimbursable services*.

How do I claim my reimbursements for the services rendered to the Honda Joy club member?
The Services rendered to Honda Joy Club members can be reimbursed by generating Invoice from dealer panel of
services rendered as per the below timelines:

1) All Claims received till 10th of every month will be reimbursed by 10th of the next month.
2) All Claims received till 25th of every month will be reimbursed by 25th of the next month.

All claims for reimbursement must be made within 60 days of the date of service. Any claim for reimbursement made
after 60 days of the date of service shall not be entertained.

What needs to be handed over to the customer post his enrolment in the Honda Joy club program?
Once the Customer enrols into the Honda Joy Club Program, they would be able to download the Digital Welcome Kit
from the mobile app or his registered email ID. In case of a non-smart phone user, you would be required to Print the
Welcome kit and hand over to the Customer.

Hologram sent to you by Program Centre would be required to be affixed on the Print Copy of the Kit to ensure
acceptability of H3U Medical Card across Network Pharmacies.

How can I add or delete my Smart Advisors from the Program?

You would be able to manage your Smart Advisors through the App or through web portal.

How can I get in touch with the Program Centre?

You can contact the program helpdesk at toll free number from Monday to Friday (09:30 am to 6:30 pm).

Happy to speak to you Write an email

18005322555 helpdesk@hondajoyclub.com

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(* - All Benefits and Parameters are subject to change without Prior Notice).
 Program Terms and Conditions:

Disclaimer

Honda Joy Club is a program run by Honda Motorcycle & Scooter India Pvt. Ltd. and is managed by M/s Color Palette
Pvt. Ltd. (“Akkado”). Akkado, on behalf of HMSI, manages the overall development, maintenance and smooth
administration of program including the application. Akkado’s responsibility is limited to its agreement with Honda
Motorcycle & Scooter India Pvt. Ltd.

The terms and conditions cover limitations and exclusions on the liability of Honda Motorcycle & Scooter India Pvt. Ltd.,
and associate partners of Honda Joy Club Program.

Definitions:

“Akkado” means Color Palette Pvt. Ltd. a company incorporated under the Indian Companies Act, 2013 is
responsible for running program operations on behalf of Honda Motorcycle & Scooter India Pvt. Ltd.

“Honda Joy Club Members” mean registered customers who have voluntarily enrolled in the Honda Joy Club
customer loyalty program.

“Honda Currency” refers to the credit of virtual currency in lieu of points earned by the members of Honda Joy
Club.

“Dealer Points” refer to the credit of Points earned by the Dealership on various parameters defined in the
Program.

“Dealer Wallet” is a type of Virtual Account which is used for transactions made online through a computer or a
smartphone. Wallet needs to be linked with the Dealer’s bank account to make payments. Using this facility
Dealer would be able to credit sufficient balance for purchase of Customer Welcome Kits in advance.

“Honda Two Wheeler Network” refers to the registered Honda dealership and service stations.

“Dealer App” refers to the unique App designed for Dealers using which they would be able to register and
participate in the Honda Joy Club program.

“Honda Joy Club Alliances” mean any or all of the present or future entities, partners, shops, departmental
stores, airlines, hotels, restaurants, car rental companies and other participating establishments in the program
whether with online or offline presence, in agreement with Akkado, where Honda Joy Club registered
customers can utilize Honda currency for availing benefits and services.

“Reward Catalogue” refers to the section where Dealers of Honda Joy Club can utilize their earned Dealer
Points against handpicked products mentioned in the catalogue.

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 “Redemption” refers to transactions, which results in utilization of earned Dealer Points by the registered Dealer
of Honda Joy Club.

“Dealer” shall mean the person engaged in providing the sales and service support to Customers at the
Authorized Honda Dealership.

“Working Days” means any day other than Saturday and Sunday or gazette Public Holiday.

Eligibility & Enrollment

The Dealer enrolment in Honda Joy Club Program is limited to Authorised Network of Honda Motorcycle and
Scooter India Pvt. Ltd.

No Program fee is to be deposited by the Dealer for registering under Honda Joy Club program.

Honda Motorcycle and Scooter India Pvt. Ltd. and its associates reserve the right to withdraw / amend the offers
and benefits for Dealers on account of non-adherence to Program - Terms & Conditions. In all such cases
Honda Motorcycle and Scooter India Pvt. Ltd. decision would be final and binding.

Dealers who are also owners of Honda 2 Wheelers themselves are not eligible for participation in the Honda Joy
Club Program.

Membership and Points Redemption

Dealer Points earned under program are Non-Transferrable and cannot be replaced or refunded in cash.

Honda Motorcycle and Scooter India Pvt. Ltd. is authorized to debit the account of Honda Dealer member for
any redemption, if credited incorrectly earlier and would accordingly inform the Honda dealer member later.

Dealer Points can be credited to the account of Dealers using the Honda Joy Club App.

Dealer Points earned by the member would remain valid for 36 months (3 years) from the date of enrollment.
Honda Motorcycle and Scooter India Pvt. Ltd. shall have the right to roll back unutilised dealer points. After this
period the Dealer member would have no right to claim any benefit after Dealer Point Lapse.

Enrolment in the Program authorises Honda Motorcycle and Scooter India Pvt. Ltd. to send Program related
Communication on Dealer’s registered email address and mobile number.

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 General Rules and Regulation

Honda Motorcycle and Scooter India Pvt. Ltd. and its associates shall not in any way be liable or be under any
obligation to the participant, if the Honda Dealer Program is withdrawn or modified due to any unforeseen
circumstances beyond the control of Honda Motorcycle and Scooter India Pvt. Ltd. and its associates.

Honda Motorcycle and Scooter India Pvt. Ltd. would be authorized to take any administrative and/or legal action
against the Honda dealer member in the event of the Honda dealer member carrying out and / or attempting to
carry out any fraud, misrepresentation, cheating, forgery, any kind of concealment of facts or abuse of the
Honda Joy Club or of the rewards and benefits from the Honda Joy Club Loyalty Program. This shall include
forfeiture of the accumulated dealer points and related rewards and could even result in the cancellation of
Honda dealers Membership.

All questions or disputes regarding eligibility for participating in the Honda Joy Club Loyalty Program for Dealers
shall be resolved by Honda Motorcycle and Scooter India Pvt. Ltd. and its associates at their sole discretion and
shall be final and binding for the enrolled Dealer.

In all matters / disputes arising out of the Application Terms and Conditions contained herein, the competent
Courts in Delhi alone shall have the exclusive jurisdiction to the exclusion of all other courts.

Wallet Usage

Dealers are required to maintain sufficient balance as per the approved value by Program Centre for registration.

Wallet balance once added cannot be refunded to the dealer.

Dealer Wallet balance will be updated within 08 Banking hours from the time the transaction is executed by the
Honda Dealer.

Wallet Balance usage is restricted to purchase of Customer kit and any other transaction would not be
entertained.

The registered Dealers are advised not to share their login credentials with anyone. If shared, the Dealer will be
considered solely responsible for any misuse and “Honda Motorcycle and Scooter India Pvt. Ltd.” and its
associates cannot be held responsible for any monetary or non-monetary loss.

“Honda Motorcycle and Scooter India Pvt. Ltd.” reserves the right to update or modify the Wallet Policies or
related processes anytime without prior notice.

Dealers represent and warrant that they have the right, authority and capacity to enter into this Agreement and
to abide by all the T&Cs as part of this Agreement.

“Honda Motorcycle and Scooter India Pvt. Ltd.” reserves the right to suspend or permanently prevent dealer
from availing Wallet Services or using the Honda Joy Club Program.

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 Incentive Earning & Conditions

Honda Joy Club enrolled Dealer shall get gratification of 10 Dealer Points on every successful customer
enrolment, the same will appear in the Dealer App/Website post validation.

Honda Joy Club Dealers can redeem points only through the reward catalogue for Dealers.

The Incentive earned by the Dealer is non-transferable.

“Honda Motorcycle and Scooter India Pvt. Ltd.” reserves the right to withdraw, update or modify the Earning
Criteria, parameters or related processes anytime without prior notice.

Partner Terms & Conditions

Honda Motorcycle and Scooter India Pvt. Ltd. reserve the right to withdraw/amend Partner benefits, without
assigning any reasons.

All products offered are sourced from partners of Honda Joy Club Program. Honda Motorcycle and Scooter
India Pvt. Ltd. does not provide any warranty and would make no representation to the quality of goods &
services as would be provided by Program partners and will not be responsible if the goods / services are
defective or unsatisfactory in any way.

Products redeemed through the Reward Catalogue would be covered as per the Terms and Conditions and
Warranty of respective Partner Brands and “Honda Motorcycle and Scooter India Pvt. Ltd” or “Akkado” would not
be held responsible in any manner.

In case of transaction failure, where Dealer Points have been deducted, points will be reversed within 72
Business hours and the time duration for reversal are subject to change.

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