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Introduction
It’s simple to say that Bank is financial organization that deals with money. But it is the precise most
definition about bank. In modern age it is impossible to think a country without bank. Banks play
diversified role in an economy. Banking plays very significant contribution towards socio-economic
development of a country. This sector is considered to be like the life blood the economy as well. As one
of the most important components of the financial system it forms the core of the money market and
plays very pivotal role in mobilizing resources for productive investments in a country which in turn
contributes to economic development. The efficiency of the sector is very important for overall
development of the country. The most important task that is done by a bank is building of capital. That
is the key factor of the development of an economy. An Industrialized nation’s build their industrial
sector with the help of banking sector. The growth of the economy also depends on the performance of
the banking sector. Banks secure money of the society. Government takes various monetary policies.
These policies are implemented with the help of banking sector. It is impossible to do foreign trade
without the help of bank. Banks provide services that help the business sector a lot to carry on the
business.
Jamuna Bank Ltd. is a third-generation bank in Bangladesh. It provides commercial banking services in
the Bangladesh. It is playing an important role to develop the business sector. The growth of this bank is
very good. Its motto is to provide a prompt and quick service to the clients. Jamuna Bank Ltd. has
implemented well-structured online banking systems that make it easier to provide prompt services to
the customer. The bank primarily engages in corporate banking, trade finance, project finance, retail
banking, small enterprise finance, consumer finance, and syndication. Its range of service offerings
include cash management services, payments and clearings, safe deposit locker services, employee
benefits, collection services, treasury services, asset management services and SWIFT for foreign trade.
This report has been prepared in the light of practical as well as theoretical knowledge. Also, it is prepared
under the guidance and supervision of the core teacher. During the internship program I have got a good
idea about the bank and that is depicted in the report.
The internship program is required course for the students who are doing post-graduation from University
of Chittagong. It is a three credits hour course with the duration of 3 Months. Students who have
completed all the required courses are eligible to for this course. In this internship program, I was attached
to do my internship by rotation to all departments of Jamuna Bank Limited, Agrabad Branch, Chittagong.
Then, the academic supervisor assigned me on this project. The report is on “Foreign Trade Financing:
A study on Jamuna Bank Ltd., Agrabad Branch’’
General objectives:
The general objective is to prepare and submit a report on “Foreign Trade Financing: A study on Jamuna
Bank Ltd., Agrabad Branch”.
Specific objectives:
Sources of data:
Primary sources
Personal interview – face to face conversation and in-depth interview with the respective officers
of the branch.
Personal observation – observing the procedure of banking activities followed by respective
department.
Practical work exposures on foreign trade area of the branch.
Informal conversation with the clients or customers.
Relevant documents related to the study as provided by the officers.
Secondary sources
Annual report of Jamuna Bank Ltd. – 2016-17
Journals published by Bangladesh Bank.
Different publications regarding banking functions and foreign exchange operation.
Website and newsletters are also used as major sources.
From the beginning to end, the study has been conducted with the intension of making it as a complete
and truthful one. In spite of having the wholehearted effort, there exist some limitations, which acted as
a barrier to conduct the program. The study considers the following limitations:
The allocated time (three months) was not enough for getting a sound knowledge about the study.
Bank is a busy enterprise, there is a rush of customer throughout the day and the employee were
mostly busy in dealing with the customers. As such they didn’t have much time to share.
Supply of more practical and contemporary date was another shortcoming.
Confidentiality of data was another important barrier that was faced during the conduct of this
study. Every organization has their own secrecy that is not revealed to others. While collecting
data on JBL, personnel did not disclose enough information for the sake of confidentiality of the
organization.
The data requested for sufficient analysis for report writing could not be collected due to excessive
workload.
office at Chini Shilpa Bhaban (2nd floor, 3rd floor & 8th floor), 3, Dilkusha, C/A, Dhaka-1000. The bank
Jamuna Bank Limited is a highly capitalized new generation Bank with an Authorized Capital and Paid-
up Capital of Tk.10000 million and Tk.4488 million respectively. The Paid-up Capital has been raised to
840 million and the total equity of the bank stands at 8325 million as on December 31, 2016.
JBL undertakes all types of banking transactions to support the development of trade and commerce of
the country. JBL’s services are also available for the entrepreneurs to set up new ventures and BMRE of
industrial units. The Bank gives special emphasis on Export Import, Trade Finance, SME Finance, Retail
Credit and Finance to Woman Entrepreneurs.
To provide clientele services in respect of international Trade it has established wide correspondent
banking relationship with local and foreign banks covering major trade and financial centers at home and
abroad.
Jamuna Bank Ltd. was established by a group of winning local entrepreneurs conceiving an idea of
creating a model banking institution with different outlook to other the valued customers, a
comprehensive range of financial services and innovative products for sustainable mutual growth and
prosperity. The sponsors are reputed personalities in the field of trade, commerce and industries. The
Bank is being managed and operated by a group of highly educated and professional team with diversified
experience in finance and banking. The scenario of banking business is changing environment. Jamuna
Bank Ltd. Has already achieved tremendous progress within only two years. The Bank has already ranked
the top out as a quality service provider & is known for its reputation.
Organizations are open system that needs careful management. Jamuna Bank discreetly pursues the
principles of openness, disclosure and compliance to regulatory authorities, transparency in performance,
integrity in dealings, ethics in banking and accountability to the shareholders in corporate governance.
The Bank ensures orderly relations between clearly defined functions of the Board of Directors and the
management. Their role remains sharply bifurcated. The Board formulates policies and frames
procedures. Be management implements them and acts within norms. The management enjoys full
independence in managing the banking industry, especially its credit portfolio without any undue
influence from outside. It, however, functions in a reutilized, efficient, suitable and dynamic way to foster
progress, promote general welfare of the society and infuse its people to serve the nation. In corporate
governance, we strictly comply with the requirement of companies Act-1994, Bank Companies Act 1991,
rules and regulation of Bangladesh Bank and other regulatory authorities.
JBL is managed by highly professional people. The present Managing Director of the bank is a forward
–looking senior banker having decades of experience and multi discipline knowledge to his credit both
at home and abroad. He is supported by an educated and skilled professional team with diversified
experience in fiancé and banking. The Management of the bank constantly focuses on the understanding
and anticipating customers’ needs and offer solution thereof. Jamuna Bank Limited has already achieved
tremendous progress within a short period of its operation. The bank is already ranked as one of the
quality service providers & known for its reputation.
Chairman
A. K. M. Mosharraf Hussain Engr. Md. Atiqur Rahman Mr. Golam Dastagir Gazi, Bir
Protik
Director Director
Director
Mr. Fazlur Rahman Al-Haj Nur Mohammed Mr. Md. Tazul Islam
Director Director Director
Mr. Robin Razon Sakhawat Mr. Redwan-ul Karim Ansari Mr. Md. Belal Hossain
Director Director Director
Mr. Md. Mahmudul Hoque Mr. Shaheen Mahmud Mr.Md. Sirajul Islam Varosha
Mr. Kanutosh Majumder Mr. Gazi Golam Murtoza Mrs. Tasmin Mahmud
Mr. Md. Hasan Mr. Narayan Chandra Saha Mr. Chowdhury Mohammad
Mohsin
Director Independent Director
Independent Director
In line with the guidelines of Bangladesh Bank, an Audit Committee of the Board of Directors has been
formed to assist the Board with regards to Audit and Internal Control system of the Bank.
All routine matters beyond delegated powers of Management are decided upon by or routed through the
Executive Committee subject to ratification by the Board of Directors. The Chairman of this Committee
is being selected by rotation. Currently, the Executive Committee of Board of Directors is constituted
with the following members:
Shafiqul Alam
Managing Director
Head of Division
Mr. Md. Ismail Hossain Siraji (Chairman)
Abdul Awal Khan (Law & Recovery) S. M. Jamal Uddin (Banking Operation)
Md. Abdus Sobhan (NRB Banking) Md. Saiful Malik (Retail banking)
Md. Shamsur Rahman (International) Md. Mamtaz Uddin Chy. (Agri. Loan)
Saleh Kabir Chy (Anti Money laundering) Md. Ashaduzzaman (Islamic Banking)
Md. Nazmul Hassan (Offshore Banking) Noor Nabi Khan (Marketing & Dev.)
Quzi Md. Taraqul Akbar (Share) Md. Sarwar Matin (Pr. & Brand Comm.)
2.4.1 Vision:
To become a leading banking institution and to play a pivotal role in the development
of the country.
To stand out as a pioneer banking institution in Bangladesh.
To contribute significantly to the national economy.
2.4.2 Mission:
The Bank is committed to satisfying diverse needs of its customers through an array of
products at a competitive price by using appropriate technology and providing timely service so
that a sustainable growth, reasonable return and contribution to the development of the country
can be ensured with a motivated and professional work-force.
Jamuna Bank Limited aims to become one of the leading Banks in Bangladesh by prudence, flair
and quality of operations in their banking sector. The bank has some mission to achieve the
organizational goals. Some of them are as follows as:
Fast & accurate customer service and Innovative banking at competitive price.
High quality financial services with the help of latest technology.
Deep commitment to the society and the growth of national economy.
Attract and retain quality human resource, High standard business ethics.
Balanced growth strategy, Steady return on shareholders’ equity
To manage and operate the Bank in the most efficient manner to enhance financial
performance and to control cost of fund.
To strive for customer satisfaction through quality control and delivery of timely
services.
To identify customers' credit and other banking needs and monitor their perception
towards our performance in meeting those requirements.
To review and update policies, procedures and practices to enhance the ability to extend
better service to customers.
To train and develop all employees and provide them adequate resources so that
customers' needs can be reasonably addressed.
To remain one of the best banks in Bangladesh in terms of profitability and asset
quality.
To keep risk position at an acceptable range (including any off-balance sheet risk).
Term loans specially to develop small scale enterprises and also attach special importance to
technical and advisory support in order to enabling them to run their enterprises successfully.
Technical support to Small Scale Industries (SSIs) in order to enable them to run their
enterprises successfully.
Micro Credit to the urban poor through linkage with NGOs with a view to facilitating their
access to the formal financial market for the mobilization of resources is another
diversification of our services.
In order to perform the above tasks, Jamuna Bank Ltd. works closely with its
Clients, the regulatory authorities, the shareholders (GOB), banks and other financial
institutions.
Jamuna Bank is the 3rd generation junior most bank. From the beginning, the bank is keen to serve the
society and welfare of the people as the corporate social responsibilities. To make effective contribution
by these CSR activities, the governing body of the bank established Jamuna Bank Foundation in the year
of 2007. The bank has appeared as a satisfactory bank to the central bank. Jamuna Bank every year spends
portion of its profit for backward people of the country.
Anti-drug Movement
Medical college & Hospital along with free Eye camp and Dental camp
Qirat competition
To buy foreign goods or services, or to invest in other countries, companies and individuals may need to
first buy the currency of the country with which they are doing business. Generally, exporters prefer to
be paid in their country’s currency or in U.S. dollars, which are accepted all to the world.
The procedures used to exchange currency in international trade are called foreign exchange system, banks
play vital roles in this procedures world widely. The Bangladeshi banks provide foreign exchange services
under, Foreign Exchange Act, 1947 is for dealing in foreign exchange business, and Import and Export
Control Act, 1950 is for Documentary Credits. JBL has also become a member of SWIFT (Society for
Worldwide Inter Bank Financial Telecommunication) in 2002, which provides a fast, secured & accurate
communication network for financial transactions such as letter of credit, fund transfer etc. As an authorized
dealer under regulations of BB, JBL provides the followings three type services under their foreign exchange
department.
Foreign Exchange
Department
Remittance
Import Services Export Services
Services
Following the liberalization of exchange controls Bangladesh Bank has authorized the banks to maintain
different types of foreign currency accounts and convertible Taka accounts. The following are the
regulations laid down by Bangladesh in respect of these accounts.
Branches of Jamuna Bank Limited may open Foreign Currency Accounts in the names of:
This is a foreign currency denominated account. Those who domicile in Bangladesh, but have to remit
money to abroad because of various reasons.
This is a foreign currency denominated account. Those who doesn’t domicile in Bangladesh, but have
to remit money to Bangladesh because of various reasons.
Photocopy of passport
Citizenship certificate if available
Certificate or approval from our authority for exporting manpower
Now the importer has to contact with the seller outside the country to obtain the Performa
invoice/indent, which describes goods.
Import procedure differs with different means of payment. In most cases import payment is made
by the documentary letter of credit (L/C) in our country.
Then the importer collects and Letter of Credit Authorization (LCA) from JBL authorized Branches.
Bank provides guarantee to importer and exporter through Letter of Credit. Thus, the contract between
importer and exporter is given a legal shape by the banker by its ‘Letter of Credit’. The process of opening
L/C regarding to import through JBL, nominated branches are as following:
At first in case of import L/C opening opener must give an oral interview to the responsible officers of
JBL. If the officer is satisfied with opener’s motive of import, type of import goods, quality of imported
goods and marketability of goods than they will give approval to opener to further steps.
Before opening L/C, importer applies for L/C limit. To have an import L/C limit, an importer submits an
application to the Department of JBL furnishing the following information-
1. Nature of business.
2. Required amount of limit.
3. Payment terms and conditions.
4. Goods to be imported.
5. Offered security.
6. Repayment schedule.
7. Full particulars of bank account maintained with JBL Authorized Branches
After getting the importer applies to the bank to open a letter of credit on behalf of him with required
papers. Documentary Credit Application Form:
Step Step
2 3
• Advising /
• Issuing
Confirming
Bank
Bank
Figure: Flow Chart of LC Application
L/C (s) shall be open within 180 days from the date of issuance of LCAF or from the date of registration
of LCAF with Bangladesh Bank.
6. Terms of L/C:
Full description of the goods along with quantity and unit price to be incorporated in the L/C and shall
take all precautions to quote the correct H.S. Codes of the goods. Prices to be quoted on CER or FOB
basis according to the P/Invoice or Indent. No import shall be made on CIF basis without prior approval
from the Ministry of Commerce. All L/Cs should provide for payment to be made against full sets of on
board (shipped) transport documents drawn and/or endorsed to cover by the credit to a destination in
Bangladesh. All L/Cs must specify submission of signed invoices, certificates of origin & pre-shipment
Inspection Certificate. L/Cs shall also incorporate any other documents, which are mandatory specified
for those commodities in the IPO/Public Notices/Bangladesh Bank Circulars. It is not permissible to open
import L/Cs in favor of beneficiaries or to use shipping carriers of the countries from which import into
Bangladesh are banned by the competent authority.
All L/Cs must specify shipment validity as per terms of the P/Invoice or indent or L/C application.
However, shipment validity under any circumstances shall not exceed 9 (nine) months from the date of
issuance of LCAF or registration LCAF with Bangladesh Bank excepting capital machinery and spare
parts shipments of which shall be made within 17 (seventeen) months. All L/Cs must stipulate an expiry
date and a place for presentation of documents for payment/acceptance.
In this step the transmission of L/C is done through tested telex or fax to advise the L/C by JBL to the
advising bank. The advising bank verifies the authenticity of the L/C. JBL has corresponding relationship
or arrangement throughout the world by which the L/C is advised. Actually, the advising bank does not
take and liability if otherwise not requested.
The seller being satisfied with the terms and the conditions of the credit makes shipment of
the goods as per L/C terms.
After making the shipment of the goods in favor of the importer the exporter submits the
documents to the negotiating bank.
After receiving all the documents, the negotiating bank then checks the documents against the
credit. If the documents are found in order, the bank will pay, accept or negotiate to JBL.
JBL, Authorized Branches & bank received seal to be affixed on the forwarding schedule.
JBL, Authorized Branches crossed the bill of exchange & transport documents immediately
to protects loss or fraudulent.
Bill of Exchange
Invoice
Bill of lading or Airways bills
Certificate of origin
If the documents are found in order or the discrepancies in the document if any, subsequently accepted
by the applicant, the branch will record the particulars of the documents in the PAD Register (JB fx-06)
In the event of non-receipt of import documents relating to goods, which have already reached the port,
the customer may ask the bank to provide a Shipping Guarantee/NOC to enable them to clear the goods,
form the customers. The Shipping Guarantee may be given on the basis of a written undertaking from
the clients by JBL. The S/G should state, inter alias, that he will in due course accept the original
documents in spite of discrepancies, if any and bear the exchange loss on account of fluctuation of
exchange rates between the dates of guarantee to actual date of lodgment of original documents, when
received.
JBL, Authorized Branch will check the non-negotiable copy documents with the L/C terms and
make entries of particulars of copy documents in the Shipping Guarantee Issue Register.
JBL, Authorized Branch will recover Taka equivalent of F.C value of N/N copy documents and
charges from the customer.
At the request of the importer, JBL, Authorized branch may endorse Non-negotiable copy documents for
custom assessment purpose. The branch will certify the value of F.C on the copy invoice and also certify
the copy transport documents under single authorized signature. Endorsement charge is to be realized as
per schedule of charges of the bank.
13. Amendments:
The JBL, Authorized Branch may allow amendments to the L/Cs only upon requests of the L/C applicants
that do not violate foreign exchange regulations and import control regulations. Necessary charges and/or
margin (where L/C value is increased by subsequent amendments) also to be realized/recovered from the
customer before amending the L/Cs.
An irrevocable L/C cannot be cancelled without the agreement of the beneficiary and the confirming
bank, if any.
The JBL, Authorized branch at the request of the importer may approach the L/C advising bank for
cancellation of the L/C and such cancellation will only be effective upon consent of the beneficiary
advised to the branch through the L/C advising bank. However, the JBL, Authorized branch may cancel
the L/C without the consent of the beneficiary. Advising bank and confirming bank, if any, if the L/C
expires and the JBL, Authorized branch receives no shipping documents within 15 days of expiry of the
L/C. The branch should send a message to the concerned bank advising such cancellation and closure of
L/C file due to expiry of the same. The JBL then cancels the Reimbursement Authorization, which has
been provided to the Reimbursement Bank while opening the L/C. The branch will reverse L/C contra
liabilities, refund margin and recover charges from the L/C applicant as per schedule of charges.
The JBL, Authorized branch starts PAD procedure after getting all documents from the exporter
of importer as evidence of exporting goods. Documents required for PAD is mentioned below:
The import and export trade in our country are regulated by the Import and Export (Control) Act, 1950.
Under the export policy of Bangladesh the exporter has to get valid Export Registration Certificate (ERC)
from Chief Controller of Import & Export (CCI&E). The ERC is required to renew every year. The ERC
number is to incorporate on EXP forms and other papers connected with exports. JBL mainly handles
export of readymade garments, jute goods, leather, plastic scrap, handicrafts etc. The following process
must be passed by an exporter to open a documentary credit in JBL, Authorized branch:
1. Registration of Exporters: For obtaining ERC, intending Bangladeshi exporters are required to apply
to the controller/ Joint Controller/ Deputy Controller/ Assistant Controller of Imports and Exports,
Dhaka/ Chittagong/ Rajshahi/ Mymensingh/ Sylhet/ Comilla/ Barishal/ Bogra/ Rangpur/ Dinajpur in the
prescribed form along with the following documents:
Nationality and Asset certificate.
Memorandum and Article of Association and Certificate of incorporation in case of Limited
company.
Bank certificate.
Income tax certificate.
Trade license etc.
2. Securing the Order: After getting ERC Certificate the exporter may proceed to secure the export
order. He can do this by contacting the buyers directly or through agent. In this purpose the exporter may
get help from:
License Officer
Buyer’s Local Agent
Export Promoting Organization
Bangladesh Mission Abroad
Chamber of Commerce (local & foreign)
Trade Fair etc.
4. Receiving Letter of Credit: After getting contract for sale, exporter should ask the buyer for Letter
of Credit (L/C) clearly stating terms and conditions of export and payment.
The following are the main points to be looked into for receiving/ collecting export proceeds by means
of Documentary Credit:
The terms of the L/C are in conformity with those of the contract;
Terms and conditions should be stated in the contract clearly in case of other mode of payment:
Cash in advance;
Open account;
Collection basis (Documentary/ Clean).
5. Procuring the materials:
After making the deal and on having the L/C opened in his favor, the next step for the exporter is to set
about the task of procuring or manufacturing the contracted merchandise.
6. Shipment of goods:
Then the exporter should take the preparation for export arrangement for delivery of goods as per L/C
and incomer’s, prepare and submit shipping documents for Payment/ Acceptance/ Negotiation in due
time.
Documents for shipment:
EXP form.
In this step exporter who confined with JBL will prepare export related documents and submit those
documents to JBL, foreign exchange authorized branch for negotiation. According to those documents
JBL collects proceeds from the former issuing banks.
Pre-shipment Credit:
Pre-shipment credit, as the name suggests, is given to finance the activities of an exporter prior to the
actual shipment of the goods for export. JBL provides different type of Pre-shipment credit to its worthy
customers for the following purposes:
For Pre-shipment finance JBL, authorized foreign exchange branch must consider the following factors
related to exporters such as:
Packing credit.
For this purpose, JBL maintains a separate register named FDBP Register. This register contains the
following information:
Date
Foreign remittance means remittance of foreign currencies from one place/persons to another
place/person. In broad sense, foreign remittance includes all sale and purchase of foreign currencies on
account of Import, Export, Travel and other purposes. However, specifically foreign remittance means
sale & purchase of foreign currencies for the purposes other than export and import. As such, this chapter
will not cover purchase & sale of foreign currencies on account of Import & Export of goods.
The term “Outward remittances” include not only remittance i.e. sale of foreign currency by TT, MT,
Drafts, Traveler’s cheque but also includes payment against imports into Bangladesh & Local currency
credited to Non-resident Taka Accounts of Foreign Banks or Convertible Taka Account. The main three
types of outward remittance find JBL are as follows:
Private Remittance
Fiscal & Business Travel
Commercial Remittances
Total Import(2014-17)
450
400
350
300
250
200
150
100
50
0
2014 2015 2016 2017
Total import
Interpretation:
Here we see an upward trend in the total amount of import from 2014-2017. Bangladesh is an import-
oriented country. For the immense demand of import, JBL provides best services to the financing of
import which leads the bank to become an ideal medium for the financing the import business.
Garments accessories
65 44 39 50 3
Furniture ….. …. 12 15 2
Plastic raw material 3 6 8 10 1
2. Bright Trading
3. Ilma Enterprise
4. M B Builders
5. N K Corporation
6. Quality Impex
12. M N K Suppliers
**BDT in Crore
No. Sources of income 2017 2016 2015 2014
1. Commission on L/C 3.20 2.60 1.92 1.8
2. Interest on LTR 20.90 16.9 12.6 11.65
3. Service charge 0.04 0.04 0.04 0.04
4. Total 24.14 19.54 14.56 13.49
25
20
15
10
0
2014 2015 2016 2017
Interpretation:
Here we see an upward trend in the earning from import financing activities of the branch as the total
import business held by the branch is also upward trending.
140
120
100
80
60
40
20
0
2014 2015 2016 2017
This force is the major determinant on how competitive and profitable an industry is. In competitive
industry, firms have to compete aggressively for a market share, which results in low profits. Rivalry
among existing competitors for Banking Sector in Bangladesh is high. Because the competitors are strong
enough to catch the new customer with suitable area. For following reasons, the competitive rivalry is
high in banking industry of Bangladesh:
Figure: Porter’s five forces analysis of banking industry and Jamuna Bank Ltd.
Banking Sector is more profitable and there are many barriers to enter. When more organizations
compete for the same market share, profits start to fall. It is essential for existing organizations to
create high barriers to enter to deter new entrants. Threat of new entrants for banking sector is medium
because-
Strong bargaining power allows suppliers to sell higher priced or low quality raw materials to their
buyers. This directly affects the buying firms’ profits because it has to pay more for materials.
Bargaining power of suppliers for banking sector is low. Because Bangladesh bank imposes the
regulation. Branches do not get the all access power. Head office controls the branches.
Buyers have the power to demand lower price or higher product quality from industry producers when
their bargaining power is strong. Lower price means lower revenues for the producer, while higher
quality products usually raise production costs. Both scenarios result in lower profits for producers.
Bargaining power of buyers for banking sector is low. Customers have not power to change the rules
and regulation. Interest rate and Charges are always set by the bank.
This force is especially threatening when buyers can easily find substitute products with attractive
prices or better quality and when buyers can switch from one product or service to another with little
cost. Threat of substitutes for banking sector is medium. Because the banks have the huge demand
for customer to fulfill the demand. Moreover –
Strengths Weakness
1. Personal Care 1. Lack of advertisement.
2.Relationship Banking 2. Limited market share
3. Smart environmnt with modern thinking 3. Exposure to large loan
3. Eagerness to listen customer's objetion 4. Excessive dependency on term deposits
4. Regular traing process 5. Weak fund management
5. Reliability 6. High cost of fund
6. Experienced Top Management 7. Charges for delivering statement
7. Satisfatory capital base
SWOT
Analysis
Opportunities Threats
1. Regulatory environment favoring private 1. Increased competition in the market for
sector development quality asset.
2. Credit card 2. Supply gap of foreign currency
3. Good relation with customers 3. Over liquidity crises in money market
4. Strong network infrastructure 4. Negative attitude of customers.
5. Locker service 5. Rules and regualtions of Bangladesh Bank
Though Jamuna Bank Limited tries to give the best customer support, they have some lacking compare
to other bank of the same generation. The recommendations for this report are:
➢ The authority should recruit more employees to serve the customers. The can recruit experienced
employee as well as fresh graduate.
➢ The bank should reduce their minimum balance to attract more customers.
➢ Jamuna Bank Limited should offer international credit card, because in modern world the use of
increasing paper currencies is decreasing.
➢ Beside social work the bank has to be more serious to get better position in CAMEL rating.
➢ The bank should open more branches in remote area so that they can serve the marginal people.
➢ The bank can open branches or foreign booth because many people send money from abroad
every year to Bangladesh.
➢ The marketing department of the bank should more efficient to reach at the heart of the customer.
➢ For the success of any organization, employee satisfaction is one of the most important factor and
JBL authority have to look about it.
➢ The IT equipment (Printer, Telephone, Software, UPS etc.) of the branch became obsolete. So
modern equipment should be installed immediately.
➢ Branch should ask for IT executives from Head office as there is no IT expert.
➢ The Bank should give more concentration of foreign remittance to increase profit from the
remittance. Though the remittance performance of JBL for the last year was very bad so the
performance and profit should be increase year by year.
➢ The export business of the bank is on an increasing inclination. So, the bank should try to keep
the pace of growth.
In over all foreign exchange earnings, remittance contributes a small portion only 10-13%. More than
50% comes from import business. Bank should try to increase earning from export. It should concentrate
more effort to improve export earnings and remittance earnings for our economy.
From the beginning of greater change in the world economic structure, Jamuna Bank Limited is trying to
develop banking sector through welfare and servicing to the people. Jamuna Bank Ltd is committed
towards the excellence in the service with efficiency, accuracy and proficiency. Jamuna Bank, being a
bank of twenty first century, is also extending such contributions as to the advancement of the
socioeconomic condition of the country. Like of most of the commercial banks, foreign exchange
department is one of the most important departments of Jamuna Bank Ltd. Perhaps, it is the most
important department of the Bank. This department is driving the bank from the front.
JBL actively takes place in foreign exchange especially in export and import. Every year bank earns a lot
of money by issuing letter of credit and its growth rate increases at a cumulative rate.
Through the import, export and foreign operations, this department is making a great contribution to the
bank and the economy as a whole. In this study it is found that JBL has reached the position by its
commitment, people’s love and dedicated human resource. Jamuna has been shown supremacy in all kind
of banking operations in our country.
The competent management of Jamuna Bank Limited should come forward to pragmatic strategic
decision like-easy procurement, one stop service, and time service customers’ services with sufficient
logistics supports for future betterment of the bank. Despite problems and weaknesses, therefore, it is
better for Jamuna Bank Ltd to think about their existing steps and take the necessary initiatives to fix up
the problems and imply the recommended steps to be successful and become the market leader in near
future.
To conclude I must say that Jamuna Bank Limited has immense potential in Bangladesh. It can play vital
role in bringing revolutionary changes in our life with both material and moral world and in individual
and collective level.
1. Procedure of IRC & ERC [WWW] Office of the Chief Controller of Imports & Exports. Available from:
http://www.ccie.gov.bd/index.php?cmd=about_ccie&id=10
8. Begum, F. (2017) Export Development Fund for non-traditional exports [WWW] The Financial Express.
Available from: http://www.thefinancialexpress-bd.com/
9. Guidelines for Foreign Exchange Transactions [WWW] Foreign Exchange Policy Department,
Bangladesh Bank. Available from: http://www.bangladesh-
bank.org/aboutus/regulationguideline/gudforextransvol2.pdf
10. Bangladesh Electronic Funds Transfer Network (BEFTN) [WWW] Bangladesh Bank. Available from:
http://www.bangladesh-bank.org/fnansys/paymentsys/eft.php