PowerPoint Presentation

to Accompany
Management, 10/e
John R. Schermerhorn, Jr.

Chapter 1:
The Management Process

Prepared by: Jim LoPresti

University of Colorado, Boulder
Published by: John Wiley & Sons, Inc.
Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 2

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 3

 Study Question 1: Who are managers and what do
they do?

 Manager
directly supports and helps activate the work
efforts and performance accomplishments of
others.
 Makes decisions and chooses among
alternatives (trade-offs)

Management 10/e - Chapter 1 4

 Study Question 1: Who are managers and what do
they do?

 Levels of management
 Top managers — responsible for
performance of an organization as a whole
or for one of its larger parts.
 Middle managers — in charge of relatively
large departments or divisions.
 Team leaders or supervisors — in charge
of a small work group of non-managerial
workers.

Management 10/e - Chapter 1 5

 Study Question 1: Who are managers and what do
they do?

 Types of managers
 Line managers are responsible for work activities
that directly affect organization’s outputs.
 Staff managers use technical expertise to advise
and support the efforts of line workers.
 Functional managers are responsible for a single
area of activity.
 General managers are responsible for more
complex units that include many functional areas.
 Administrators work in public and nonprofit
organizations.

Management 10/e - Chapter 1 6

Study Question 1: Who are managers and what do
they do?

 High performing managers …

 Are well informed of their team’s needs.

 Work alongside those they supervise.

 Provide advice and develop support for

their team.
 Help their people perform to the best of
their abilities.

Management 10/e - Chapter 1 7

Figure 1.4 The organization viewed as an upside-
down pyramid.

Management 10/e - Chapter 1 8

Planning Ahead — Chapter 1 Study Questions

 Who are managers and what do

they do?
 What are organizations like in the
new workplace?
 What is the management process?
 How do you learn the essential
managerial skills and competencies?
 What are the challenges of working
in the new economy?

Management 10/e - Chapter 1 9

Study Question 2: What are organizations like in the
new workplace?

 Organization
 A collection of people working together
to achieve a common purpose.
 Organizations provide useful goods
and/or services that return value to
society and satisfy customer needs.

Management 10/e - Chapter 1 10

Study Question 2: What are organizations like in the
new workplace?

 Organizations are open systems

 Composed of interrelated parts that
function together to achieve a common
purpose.
 Interact with their environments.

 Transform resource inputs into product

outputs (goods and services).
 Environmental feedback tells
organization how well it is meeting the
needs of customers and society.

Management 10/e - Chapter 1 11

Figure 1.1 Organizations as open systems.

Management 10/e - Chapter 1 12

 Study Question 2: What are organizations like in the
new workplace?

 Organizational performance
 Productivity
 An overall measure of the quantity and
quality of work performance with resource
utilization taken into account.
 Performance effectiveness
 An output measure of task or goal
accomplishment.
 Performance efficiency
 An input measure of the resource costs
associated with goal accomplishment.

Management 10/e - Chapter 1 13

Figure 1.2 Productivity and the dimensions of
organizational performance.

Management 10/e - Chapter 1 14