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01 02
FEATURES BENEFITS
Product features
03 04
DASHBOARD & REPORTING PROCESS Outline
How Dashboard & Reporting works High level product process flow
Features
● My request
01 Dashboards ●
●
Others request
Different graphical representation
02 Traceability
● This core feature allows manage, track and
respond to the user queries
06 Manage documents ●
request.
Other than files, images, table content and text
descriptions can be stored within the request.
BENEFITS
Improves Productivity
Users can get the response quickly within the predefined
SLA based on the priority of the request
Traceability
Allows users to track the request to different stages in a
effective way till it get resolved
Easy to use
User friendly and easy to understand, anyone can use the
application without as much trained
Download reports
Process Outline
Raise request
User can create and send request
to one particular user or all users
in the department
Access
Close / Reopen Easy to provide access to
Once responded, request
additional users and remove
will be moved to resolved,
access to the request for
user can reopen request if
existing users
the request is not solved
Internal discussions
◂ Log Notes
◂ Send Remainders