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Business Analyst Training

Opportunity Assessment
Aim & Approach
➢ An high level approach of scoping processes at organizational level for Automation journey with the help of industry heat
maps, Organizational charts, understanding of business units with automatable processes.

➢ Ability to calculate and understand automation complexity of the in-scope processes
➢ Ability to calculate and understand automation potential of in-scope processes
➢ Ability to Map Automation benefits (Tangible & Intangible benefits)
➢ Ability to Map the processes into automation quadrants in-order to prioritize in-scope processes


Devise a strategy Understand Calculate Calculate Map business Map the Prioritize processes
to prioritize and layout complexity level automation benefits processes
processes complexity potential into
factors quadrants
RPA Implementation Strategy
Highly frequent process and (system) environment change

No Robotic Automation High Cost Automation

Manual Activities to be Digital

Manual automated Digital

Semi-Automation Zero touch Automation

Slide 3
Static process and (system) environment
Organization wide assessment

➢ Defined as Low(<30%), Medium(30-60%) and High(>60%)

Complexity ➢ Derived based Input methods, Application type, Free text, Environment
and no of applications involved

➢ Derived from key parameters like % of Rule based steps, Input Methods, Free Text and
Potential FTE Savings type
➢ Yields a high level Potential FTE benefits and automation percentage

➢ Derived as a matrix based on Process Complexity and potential benefit (High / Medium /
Automation Quadrant ➢ Classified as Quick Win, Low Hanging Fruit, Must Do Improvements and Long Term
Complexity Factors

Number of screens involved in

Variations/ Scenarios within the
a process can be taken as a Standard Inputs – Templated inputs, same
process (Number of If Else kind of
proxy for number of steps format or type of inputs across cases

Image based automation

– VDI/ Remote desktops/

Free Texts – Flow of information as

Type of Applications – Java Applications, free text (Unstructured informational
Mainframe applications, SAP, Web based flow) within the process
applications, Dotnet applications, MS
Structured Inputs – Machine readable and digital
Office .. Etc
inputs. Scanned PDF Images/ Free flow texts in
Emails are considered to be unstructured inputs
Defining automation complexity

A HIGH complexity project is one that requires programming skills (.NET

programmability) in terms of string manipulation functions, working with
arrays, data tables, collections, data formatting, exception handling; complex
SAP applications, and/or complex applications running in a Citrix environment,
and/or terminal emulators. Development time is 4-6 weeks.

A MEDIUM complexity automation project could be one that requires

the transfer of data between applications or one that involves SAP or
applications running in a Citrix environment. It takes around 3-4
weeks to develop.

A LOW complexity automation project is in general, one that

can be easily created with the recorder and requires small
customizations thereafter. This includes desktop applications
as well as web applications. It can include scraping (web
scraping, screen scraping) and it generally takes 1-2 weeks for
Factors driving automation potential
Process Type Standard Input

• Manual & Repetitive - A process which is performed • Input are Standard - Inputs are standard if the content is
by user and most of the process steps are same for all positioned in the same place even if the input types are
cases or transactions. different. Eg: Position of details in an invoice like Invoice
number, date, amount, Name etc in an input type(PDF,
• Semi Manual & Repetitive - A process which is Word etc) are always fixed.
performed by user and also involves any automation
mechanism like Macro, Outlook plug-ins, etc. • Input are NOT standard - Input are considered as not
standard when the position of content varies in the input
• Automated - A process is already automated. Specify type(s).
using what in comments
Process or applications used
• Manual But Not Repetitive - A process which is
performed by user and process steps for each case
• The process or applications used to process
will not be same.

03 a case going to change within 3 - 6 months.

E.g. Major upgrading in ERP systems,

02 04
Process re-engineering etc

Rule Based Unknown Exceptions %

• Agent/user doesn’t use his/her
experience to take any judgement
or make decisions while
01 05 • %age of the total volume received
cannot be processed which cannot

be processed without an external
processing a case but on the factor(query/approval.
business rules and pre defined
Business Benefits

Cost savings through RPA in

Business Agility – Enabling business to
terms of FTE reduction Customer Satisfaction – Automation leading
act at a faster pace than earlier.
to customer satisfaction (Eg. Contact center
automation, resolving customer inquiries at
a faster pace)

Compliance – Ability to
comply to regulatory

Flexibility – Expected spike in volume

Productivity Gain – Increased volumes in near future, Bots enabling
processed in the defined unit time in flexibility to scale up and scale down
parallel with the decrease of the as required
Quality improvements/ Error reduction –
turnaround time and AHT Improvement
Robots run as configured with 0% Error rate.
Organization wide assessment

Complexity Benefits Automation Quadrant

Complexity Low High Quick Win

Low Medium Quick Win
Long-term Must-do Medium High Quick Win
Improvements Improvements Low Low Low Hanging fruit
Medium Medium Low Hanging fruit

High High Must-do Improvements

High Medium Must-do Improvements

Low hanging
Quick Wins Long Term
fruits Medium Low
Long Term
High Low

Low Benefits Low High Quick Win


Additional Process Prioritization Factors like Business reasons (e.g

Foreseeing spikes in volume), Regulatory & Compliance reasons, parallel
initiatives needs to be considered
Organization wide assessment

Pilot 1st Wave 2nd Wave 3rd Wave 4th Wave Closure
M1-M3 M4-M7 M7-M10 M10-M14 M12-M17 M16-M18

Choose use case

Close Quick Close Must-do
from Critical Quick Close Must-do
Activity Build show case Close Quick Wins Wins and low Wins, Quick Wins,
Wins or Important Wins
hanging fruits Low hanging fruits
low hanging fruits

Hand over
Create Value
Increase confidence Ensure industrialized Strategic and
Activity Proposition Show
and buy-in Automation deployment Long-term

Prepare Employee
Experience show case
Highlight risks and
"How did Robotic Create role-based virtual
Activity org. change
Process Automaton worker libraries
management impact
impact my work

Activity Obtain buy-in Start re-assessment

Opportunity assessment – The questionnaire

• Process Name • Description
• Process location & region
• SME name


• Inputs are standard? • No. of FTE’s • Language • Technology/ System Constraints
• Data Inputs Type • High-level description
• Number of Cases/ Transactions • Are there any steps in the process which
are already automated using any tool or
• Data Inputs Type – Comments • Process Frequency • Quality check? &Quality check (%) utility?
• Does this process requires • AHT • Is the Process Manual & Repetitive? • Is there a test environment available?
reading of Scanned Images or
Handwritten Documents? • No of steps • Rule based process? • Application Access Via Citrix/Remote
• Is the process or system expected Desktop?
• Does the process includes
reading of Free Text? to be changed within next 3-6 months • No of apps
• %age of Unknown Exceptions
Thank you!