Internship Report On MCB Bank

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Internship report on MCB Bank
Leadership and team management (University of Gujrat)
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MCB
1. Introduction
Internship training program is necessary for completion of our degree. It’s

necessary for me to complete my internship program about six week in any
manufacturing or service concern industry accordingly with our specialization.
So, I choose banking sector because I have interest in this sector and also the
reason behind choosing this sector is, mostly teachers during their lectures use
example related banks. The basic objective is how to implement my bookish
knowledge in a practical manner. This internship will help me in future because it
makes me punctual and now I can understand how employees work in a stress
environment.
2. Overview of the organization:
2.1 Brief history:
MCB Bank Limited was incorporated by the Adamjee Group on July 9,

1947 in Kolkata in Bengal, under the Indian Companies Act, VII of 1913 as a
limited company. Due to changing scenario of the region, the certificate of
incorporation was issued on 17 August, 1948 with a delay of almost 1 year; the
certificate was issued at Chittagong. The first Head office of the company was
established at Dacca and Mr. G.M. Adamjee was appointed its first chairman.
It was incorporated with an authorized capital of Rs. 15 million. The Bank
transferred its registered/Head office from Dhaka to Karachi on August 23, 1956
through a special Resolution.
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NATIOINALIZATION:
In January 1974, the government of Pakistan nationalized MCB following
the banks (Nationalization) Act 1974, subsequently, in June 1974, Premier Bank
limited merged with MCB.
PRIVATIZATION:
A wave of economic reforms swept Pakistan in the late 1990’s introducing
the need for privatization of state owned banks and companies in April 1991,
MCB because Pakistan’s first privatized Bank, the government of Pakistan
transferred the management of the Bank to Nishat Group, group of leading
industrialists of the country by selling 26% shares of the Bank. With a view to
broaden equity holding the government sold 25% of the paid up capital to the
general public. In terms of agreement between the government of Pakistan and
the Nishat Group additional 24% shares have been purchased by the group
making their holding 50%. As of June 2008, the Nishat Group owns a majority
stake in the bank. 25% was retained by the government.
Now it is fully privatized.
Mian Muhammad Mansha is the Chairman of the group (and also MCB)
and has played instrumental role in its success. In recognition of Mr. Mansha’s
contribution, the Government of Pakistan has conferred him with "Sitara-e-
Imtiaz", one of the most prestigious civil awards of the country.
Pakistan’s fourth largest bank is MCB. MCB is largest by assets having an

asset base of US$6.7 billion, the largest by market capitalization having US$4.1
billion, and customer base of approximately 4 million. The Nationwide distribution
network of MCB is 1,026 branches, including 8 Islamic banking branches, and
over 300 ATMs, in a market with a population of 160 million.

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2.2 Nature of the organization
Muslim commercial bank is the service concern organization. They give a lot of
services to their customers that can satisfied them and reduce their time
consumption by using such services like;
♦ Receiving Deposits
♦ Advances of Money
♦ Safe Custody
♦ Transfer of Money
♦ General Utility Services
2.3 Business volume, reward honors & success stories etc

during last 5 year
MCB is one of the leading banks of Pakistan with a deposit base of about
Rs. 280 billion and total assets of around Rs.300 billion. Incorporated in 1947,
MCB soon earned the reputation of a solid and conservative financial institution
managed by expatriate executives. In 1974, MCB was nationalized along with all
other private sector banks.
The Bank has a customer base of approximately 4 million, a nationwide

distribution network of over 1100 branches and over 450 ATMs in the market.

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Our pillars of strength stand on a foundation of leadership
♦ Strongest Bank in Pakistan award 2010 by Asian Banker
♦ Leadership achievement award 2010 by Asian Banker
Euro money Awards
 Best Bank Award 2008

 Best Domestic Bank Award 2000
Asia Money Award
 Best Domestic Commercial Bank Award 2005
 Best Domestic Commercial Bank Award 2004
Mobile World Congress has nominated MCB Mobile, a service launched by the
MCB Bank in 2009, as the best across the world.
The nomination was an acknowledgment for the recently launched innovative

mobile banking solution by the MCB Bank and GSM Association (GSMA), said a
press release.
MCB Bank Limited President and Chief Executive Officer Atif Bajwa said that the
bank remains committed to broaden the access of financial services to a sizable
population in Pakistan owning mobile phones and without bank accounts.
“This nomination is a source of great pride not just for the MCB bank, but for the
country, as well,”

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2.4 Product/service lines:
Products and Services
 During my stay I observer that a large verity of products and services are
offer by the MCB Bank
Deposits:
♦ Bank accepts deposits which are maintain by the bank in different
kinds of accounts. MCB bank offers these accounts for depositing the
funds.
Current account:
♦ Current deposits are those which are payable to bank whenever customer
demand.
♦ Bank does not pay any profit on current deposits.
♦ Minimum Amount for account activation is Rs 1,000/- in cash as well as Rs

10,000/- require as a minimum balance in current account.
♦ No limitation on deposit and with drawl of amount.
♦ No Zakat deducted on current account as per the Zakat & usher

ordinance.
♦ Individual, firms, club, society, association can be open this account.
♦ Issuance of cheque book charges on this account is Rs. 300/-.
Business Account:
♦ A Non-profit bearing account for Businessmen who can maintain high

deposits and get waivers on POs, DDs, Cancelations, recurring cheque
books, multiple bank statements and more

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♦ Minimum balance that require for this account is 50,000/- as well as

account activation requirement is 1000/-.
♦ No Zakat deducted on this account
♦ Free PO, DD, Cancellations, recurring cheque books
♦ Unlimited withdrawal and deposit on this account
♦ Individual, firms, clubs, society, association can open this account
Basic banking account:
♦ A Non-profit bearing account for small depositors who cannot maintain a

minimum balance in their accounts and who wish to carry out the basic
banking needs.

♦ Only Individual can open this account
♦ On this account there are some transactions limit like 2 free over the
counter deposit and with drawl (per month)
♦ No minimum balance is required for this account but amount Rs. 1000 is
require as an account activation requirements.
Current life account:
♦ A Non-profit bearing account with the benefit of Free Life Insurance Cover.
More the balance maintained, higher the cover

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♦ Account activation requirement is 1000/- and minimum balance that

require fir this account is 25000/-
♦ Unlimited deposit and with drawl is allow
♦ Only individual can open this account
♦ Life insurance cover: Double the amount of last three months average
balance
Condition:
♦ Death of the customer is natural or accidental
♦ At the time of death the customer’s age is between 18-60
♦ Balance does not fall below 25000/- on any day in the last three months
♦ In the case of non completion of 3 month, the number of days completed

will be considered and the average of day completed will be taken
New foreign currency current account:

♦ A Non-profit bearing Foreign Currency account with absolutely no
transactional restrictions
♦ Account activation requirement is 500 USD and minimum balance is
required for this account is 500 USD.
♦ Unlimited withdrawal and deposits are allowed
♦ No ATM, virtual banking, call center, mobile banking services is given on
this account
♦ Individual, firms, clubs, society, association can also be open this account

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Saving Accounts:
Saving accounts are opened on proper introduction with sums of credit

balance within certain limit for individual (single, joint) institutions, companies,
educational institutions etc.
MCB has introduced various schemes under saving a/c,
Profit and Loss Sharing Account

♦ A plain Savings account for everyone with no transactional
restrictions
♦ Minimum balance for account activation if 1000/- as well as

minimum balance for running account is 10,000/-.
♦ Profit will be given on the expected rate of return.
♦ Profit pay out on semi annually basis
♦ Zakat is deducted on this account as per Zakat & usher ordinance
♦ Withholding tax is deducted on profit as per government’s policies.
♦ Unlimited with drawl and deposit
♦ Individual, firms, association, clubs, and society can also be open

this account
Khush-hali Bachat Account
♦ A Daily Product for small Investors with semiannual returns and no

restriction on transactions.
♦ Account activation requirement is 1000/- on the other hand minimum
balance is required for this account is 20000/-
♦ Zakat is deducted as per Zakat and usher ordinance

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♦ Withholding tax apply on profit as per government ‘s policies

♦ Profit on the base of expected rate of return
♦ Unlimited with drawal and deposit on this account
♦ Only Individual can open this account.
365 saving gold account:
♦ A Daily Product for high net worth customers with monthly returns and
higher profit on higher deposits as well
♦ Account activation requirement is 1000/-
♦ Minimum balance requirement is 500,000/-
♦ Profit is given up to 8.23% as per expected rate of return
♦ Profit pay out on monthly basis
♦ ATM, virtual banking, mobile banking, call center is available
♦ Individual, firms, clubs, associations, society can be open this account
♦ Zakat is deducted on this account as per Zakat and usher ordinance
♦ Withholding tax is deducted on profit as per government’s policies
Saving xtra account:
♦ A product offering high rate of return: higher the deposit, higher the
returns with 3 free cash withdrawals over the counter per month.
♦ Profit up to 8.5% as per expected rate of return
♦ Profit pay out on monthly basis
♦ Transaction limit is 3 over the counter with drawl per month

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♦ ATM, virtual, mobile banking, call center are available on this account
♦ Zakat id deducted on this account
♦ Withholding tax on profit as per government policies
♦ Individual, clubs, societies, associations, firms can also open this
account
365 saving account:
♦ A Daily Product for Medium net worth customers with monthly returns
and higher profit.
♦ Profit is given 5% as per expected rate of return
♦ Profit pay out on the base of semi annually
♦ Zakat is deducted on this account
♦ Withholding tax on profit as per government policies
♦ ATM facilities, virtual banking, mobile banking, cal center are available
on this account
♦ Individual, clubs, societies, associations, firms can also open this
account
Term deposit
Flexi deposit account:
Min Deposit Requirement PKR 500,000

Profit expected rate of return
Profit Calculation Based on 365 days a year
Permissible Currency PKR

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Tenors Available 1 month, 2 months, 3 months, 6

months, 9 months, 1 year, 2 years, 3
years and 5 years
Profit Payment Options Quarterly, Semi Annually, Annually
and Maturity.
Zakat Zakat is deducted as per the Zakat
& Usher Ordinance, 1980
Withholding Tax Withholding Tax is deducted on
Profit as per the Government’s
policy.
Eligibility (Existing Account Holders)
Individuals, Firms and Companies. It
is a mandatory requirement for
booking a Term Deposit to
Mahana profit account:
Min Deposit Requirement PKR 500,000

Profit expected rate of return
Profit Calculation Based on 365 days a year
Permissible Currency PKR
Tenors Available 2 months, 3 months, 6 months, 9
months, 1 year, 2 years, 3 years and 5
years
Profit Payment Monthly
Zakat Zakat is deducted as per the Zakat &
Usher Ordinance, 1980
Withholding Tax Withholding Tax is deducted on Profit as
per the Government’s policy.
Eligibility (Existing Account Holders) Individuals,
Firms and Companies. It is a mandatory
requirement for booking a Term Deposit
to have a checking account
(Current/Savings) in the Bank.

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Remote charges:
Call center:
Features
i. MCB Mobile
Registration/Activation/De
registration
ii. Virtual Banking Activation/Blocking
iii. Debit Card Activation/Blocking
iv. Internal Funds Transfer
v. Utility Bill Payments
vi. Mobile Postpaid Bill
Payments/Top ups
vii. Credit Card Bill Payments
viii. TPIN Maintenance/Issuance
Eligibility All customers having singly operated

accounts in MCB Bank Limited
ATM (automatic transfer of money)
Feature:
♦ Fast Cash
♦ Cash Withdrawal
♦ Funds Transfer from one registered account to another
♦ Mobile Banking Registration
♦ Virtual Banking Registration
♦ Utility Bill Payments

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♦ Mobile Bill Payments

♦ Mini Statement
♦ Balance Inquiry
♦ MCB ATM/Smart Card PIN Change
♦ Block Smart Card
♦ PIN Reset for MCB Mobile users
♦ IDP Relief Fund Collection
♦ Credit Card Cash Advance transaction
Smart card:
Feature:
♦ Secure and convenient deposit access instrument for payments

♦ 24 hour access to deposit account
♦ Bill payments
♦ Cash withdrawals
♦ Fund transfers
♦ Statement Requests
♦ Utility Bill Payments
♦ Account enquires
♦ MCB remote banking channels registration through remote banking
channels
Prepaid visa card:

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A Prepaid Card is pre-funded reload-able card that is easy to use and is safer
than cash. It is operating in a similar fashion to debit card accounts but with
greater flexibility and lesser risk. Visa prepaid cards can be used to access
previously deposited funds in a Prepaid account. The funds in the account may
be spent by the cardholder through purchase transactions or cash withdrawals.
Acceptability:
MCB VISA Prepaid Card can be used to withdraw cash, shop, dine, fuel and
make online payments locally and internationally at more than 29 Million outlets
including 35000 local merchants in 160 countries worldwide. Each purchase is
debited directly from your card balance, making it easy for you to be Cash free.
Eligibility:
Prepaid Card issuance is based on the providing following mandatory
requirements.
Copy of CNIC is mandatory requirement which is acceptable after original seen.
Virtual banking:
Features:
♦ Detailed Account Summary of all listed accounts.

♦ Mini-statements/ Statement-by-Period
♦ Transfer of Funds
♦ Scheduled Payments
♦ Payment of utility bills, credit card bills
♦ Donations
♦ Bulk Salary Transfer for Corporate Customers

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♦ Cheque Book Request

♦ Personal Alerts
♦ Buy Internet Hours
♦ Mobile Recharge facility for all mobile companies
♦ Purchase Mutual Funds & Stocks
Mobile banking:
Features:
♦ Non Financial
♦ Do a Balance Inquiry
♦ View Mini-Statement
♦ Turn your Smart Card off ( card will activate after EOD)
♦ Receive Transaction Alerts via Push SMS
♦ Add/Remove Frequent Payees
♦ Financial
♦ Make Utility Bill payments for KESC ,HESCO ,IESCO, SSGC,
SNGPL & PTCL
♦ Make MCB VISA Credit card bill payments
♦ Transfer funds to any MCB Account
♦ Buy Mobile pre-paid top ups for all Telecom companies
♦ Make a Mobile post paid bill payment for Telecom companies
♦ Make donations
♦ Purchase Insurance
Eligibility:

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♦ MCB Account Holder

♦ Active ATM/Smart Card
♦ Cell Phone Number
♦ Customer data registered at call center
Loans and Advances

♦ Banks grant loans to the spenders so MCB bank also grant different
kids of loan to different customers
Consumers Loans:
♦ MCB bank offer loans for personal use to the individuals or group of
people it will be granted on the incomes of the desired individuals.
Commercial and Corporate:

♦ MCB also offer commercial loans to the individual and group of people it
will granted on the in three ways as under:
♦ Hypothecation: In this case ownership and possession in names and

hands of client.
♦ Pledge: In this case ownership and possession in names and hands of
bank.
♦ Mortgage: In this case ownership in names of bank but possession in
hand of client.
Running Finance:
♦ It will be issue on hypo bases and personal guaranty is required for it.
Running Finance Instant:

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♦ It will be issue on pledge bases and personal guaranty is required for

it.
Cash Finance:
♦ It will also issue on pledge base pledge and personal guaranty is also
requiring for it.
Cash for Cash:

♦ It will also issue on pledge bases but in this case pledge assets must
be liquid and personal guaranty is also required for it.
Demand Finance:
♦ It will be issue on mortgage bases and personal guaranty is also
required for it.
MCB Rupee Travelers Cheque
♦ Rupee Travelers Cheque, being the market leader, is the most widely
accepted way to pay cash for travel-related purposes.
MCB Investment Services
♦ MCB Investment Services offer distribution of mutual funds managed
by the leading fund managers of Pakistan
MCB Advisory Services

♦ MCB also provide financial advisory services, commercial structuring
support and access to capital resources to help companies
successfully finance their business/project.
MCB Lockers
♦ Lockers of different capacities are available nationwide.

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MCB Home Remittance

♦ MCB Home Remittance provides a faultless inflow of foreign
remittances credited in the beneficiary’s account within minutes.
MCB Equity Capital Raising

♦ MCB offer capital for their clients by offering common or preferred
equity to public or private investors, through initial public offers, offers
for sale, rights issues and private equity placements
MCB Islamic Banking

♦ MCB Islamic Banking provides Reba Free and Sarah Compliance
services to a variety of customer segments
2.5 PESTL analysis:
A broad view of market is important when management is interested in

introducing better services for customers. Rapid technological change, global
competition and the diversity of buyers preferences in many markets require the
constant attention of the market vouchers to identify promises business
opportunities, see the shifting requirements of the buyers, evaluate changes in
competitors positioning and guide the choice of which buyers to target and
classify them according to respective segments. Identification of external and
macro factors that influence buyers and thus change the size and composition of
market overtime involves initially building customer profiles. These influences
include:
♦ Political and legal environment

♦ Economic trends
♦ Socio cultural environment
♦ Technological factors

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Political and legal environment:
Banks are strongly affected by the political and legal considerations. This
environment is composed of regulatory agencies and government law that
influence and limit various organizations and individuals. Mostly these laws
create new opportunities for business.
Business legislation has following main purposes
♦ To protect banking companies from unfair competition.

♦ To protect consumers from unfair business practices adopted by banking
companies
♦ To protect the interest of the society from unbridled business behavior.
Economic trend:
A banking market requires better consumer market in volume along with

higher borrowing power. The available borrowing power depends on:
♦ Consumer income
♦ Saving rates
♦ Consumption patrons
♦ Rates of interest
♦ Budget deficit
♦ Exchange rates
♦ Cost of living
♦ Inflation
Socio cultural environment:

A society is shaped by beliefs, norms and values. People in a society
consciously and unconsciously interact with:
♦ Themselves
♦ Others

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♦ Organization
♦ Society
Technological factors:
Forces of technological innovation have played the most impressive role
in shaping the lives of people. The rate of change of technology has affected the
rate of growth of economy. New technology is creating deep rooted affects which
could be observed in long run. The improvement techniques involved in on line
banking. In brief PEST analysis affects the overall banking companies and
provides us the information about the external macro condition.
2.6 Contribution of organization towards economic

development:
MCB Bank Limited is one of the main contributors to the national exchequer. The
Bank paid Rs. 11,692.657M as income tax to Government treasury during 2010.
Furthermore, the Bank contributed over Rs. 6 Billion to the national exchequer as
withholding tax agent under different provisions of Income Tax Ordinance,
2001.The Bank’s contribution to the national economy by way of value addition
was Rs. 32.5B out of which Rs. 7.8B and Rs. 9.5B were distributed to employees
and shareholders respectively.
3 organizational structures:
Introduction
♦ To the best of my knowledge and from different sources here under
structure of Management of MCB Bank is explained below.
Chairman: Mian Mohammad Mansha
Vice Chairman: Mr. S. M. Muneer
President / CEO: Mr. M.U.A. Usmani
Chief Financial Officer: Mr.Salman Zafar Siddiqi
Strategic
[Anum rafique]Special
08020920-035 [FMAS] Page 20 planning
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Chairman
Board of Directors
Chief Executive/President
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Assistant Vice President
3.1 Organizational hierarchy chart

OG-1 OG-2 OG-3
Clerical Staff
Non Clerical Staff

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3.2 Number of employees
Number of employees of Muslim Commercial Bank are 13,380.
In Mcb, jalal Pur Jattan branch almost 10 employees work officially

included tea boy, sweeper, and security guard as well.
Name of employees Position in Branch
Ch. Muhammad Branch manager

Sajjad Ahmed
Mr. Bishrat shafique Operation manager
Miss Zartashia Nazir Customer service
Chohan officer
Miss Nabila Shaheen General banking officer
Teller office 1:
Miss sadaf Aslam
Teller office 2:
Muhammad Saddique
Guard:
Muhammad Riaz
Iftikhar Ahmed
Abdul Aziz
Tea boy:
Muhammad Rameez
Chef:
Shahmoon Gill
3.3 Main office

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Principal Office:
♦ MCB 15 Main Gulberg, Lahore
Registrars and Share Registration Office:

♦ MCB 15 Main Gulberg, Lahore
M/s. THK Associates (Pvt.) Limited
HEAD QUARTER
State Life Building No.3,
Dr. Ziauddin Ahmed Road, Karachi

PROVINCIAL HEAD QUARTERS
SINDH
BALOCHISTAN
NWFP & AZAD
main offices: CIRCLE OFFICES

REGIONAL OFFICES & BRANCH OFFICES

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Branch network of MCB:

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Principal
Overseas
Area Office North Area Office South
Branches
Bahrain
Sri
Khaibr
Punjab Sindh Balochista
pakhtoon-
n
10 Circles 2 Circles 5 Circles 1 Circle
25 7 Regions 12 2 Regions
Regions Regions
710 199 262 38

Branches Branches Branches Branches
3.4 Introduction of all departments

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There were following departments.
• Account department
• Remittance department
• Clearance department
• Cash department
• advances
• Customer service department
• Foreign exchange department
Account department:
Every transaction which takes place in all departments is forwarded to account

department so this department tally all transactions and maintain ledger of each
departments. The branch where I complete my internship Mr. Bisharat was
performing these activities.
Remittances:
A major function of any banking system is the transfer of funds from one client or
one place to another. By providing this service to the customer the bank earns a
lot of income in the form of service charges. This department deals with local
currency remittance i.e. remittance from one city to another without actually
carrying the currency. MCB uses following instrument for transferring of money:
• Demand Drafts (DD)

• Pay Order (PO)
Clearance department:
All the external functions of clearing are carried by NIFT (National Institute of
Facilitation Technology) while the internal operations are performed by clearing

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department. It is just like any courier service which takes the cheques of other
banks and delivers the cheques of that branch to it.
Clearing is a system by which banks exchange cheques and other negotiable
instruments drawn on each other within a specified area and securing the
payment for its clients through the clearing house. A clearing house is a general
organization of the banks, basic purpose is balancing the cross obligation in the
form of cheques. When there are many banks in the country each will receive a
number of cheques drawn on other banks, deposited as well. A clearing house is
an organization where these cheques are cleared for avoiding any fraud. These
cheques may be drawn on UBL, HBL, NBP, or any other bank of Pakistan. The
respective officer collects all cheques and enters them in clearing Register. Then
officer put stamps on these cheques and arrange these cheques of different
banks and prepares schedule for them. These cheques are sent to clearing
house. Exchange of cheques takes place through NIFT.
Inward Clearing Books:

The bank uses this book to record all the cheques that are received by any bank
in the first clearing. All details of the cheques are recorded in this book.
Outward Clearing Book:
The bank uses outward clearing register to record all the details of the cheques
that the bank has delivered to other banks for clearing.
Cash Department
In cash department both deposits and withdrawals go side by side. This

department works under the accounts department and deals with cash deposits
and payments. This department maintains the following sheets, books, ledger of
account etc.

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Advances
It is another major department of the branch. Bank provides this facility to the
people who need advance money to meet their requirements. For getting the
advances, the first step is the preparation of credit proposal. Some principles of
lending are considered whenever financing being is made. These principles are:
• Character
• Capacity
• Collateral
• Capital
• Condition
Customer service department:
Customer service officer deal the customers. Officer give them some information
related their problem that how can you solve such problems. Customer service
officer usually fill the application form, deposit slip and online slip as well.
Foreign exchange department:
This department mainly deals with the foreign businesses. Functions of this
department are as under:
♦ letter of credit
♦ Foreign currency accounts dealing
♦ Foreign Remittance dealing
Letter of credit
MCB is offering its business customer a large range of options in the field of
money transfer. Letter of credit service is offered by MCB.
Foreign currency account dealing;

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This department mainly deals with the foreign currency like euro, ponds. Yen
etc...
3.5 Comments on the organizational structure
The MCB Jalal Pur Jattan Branch is contributing much in the economy as well as
society in which it is working. The customer of the area in which bank is located
are much satisfied because employees are very cooperative and give the
information related the customer problem in a friendly manner. But the most
critical thing I observed is that the dissatisfaction of staff with this organization
because of poor promotion strategy and congesting or a small building. They
complaint that there are too little incentives are paid. Overcrowded or overloaded
workload in many departments of the organization is just an extra burden for the
employees.
Part II
4 Internee work
4.1 Introduction of branch
I have completed my internship program in Muslim commercial bank. It is

situated on the main road in front of Municipal Model girls High School, Jalal Pur
Jattan. MCB Jalal Pur Jattan branch code is 0825. This branch introduced in
1979, in Jalal Pur Jattan. Where I did my internship program have a qualified
staff. The environment of this branch is very good, peaceful and friendly.
I have started my internship program from 2 ndaugust, 2011 to 16th September,

2011.
4.2 Detailed supervisor

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Name of the supervisor Post/ designation of

the supervisor
Miss Nabila General Banking officer
Miss sadaf Cashier
Miss Zardashia Customer service officer
4.3 Weekly time table
Week 1
Supervisors
Date Activities Department Name signature
2nd august Introduction to

staff
3rd august Filled deposit slip Customer Miss

service Zardashia
4th august Fill online form Customer Miss

and deposit slip service Zardashia
5th august Fill deposit slip Customer Miss

and online form service Zardashia
6th august Write cheque, fill Customer Miss

deposit slip, service Zardashia
online form department

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Week 2
Date Activities Department Supervisors
Name signature
8th august Fill deposit slip, Customer Miss

online form and service Zardashiya
walk-in customer department
form
9th august Fill account Customer Miss

opening form, service Zardashiya
deposit slip and
online form
10th august Fill account Customer Miss

opening form, service Zardashiya
deposit slip, online department
form
11th august Zakat exemption Customer Miss

application, deposit service Zardashiya
slip, online transfer department
form
12th august Online form and Customer Miss

deposit slip service Zardashiya
Week 3

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Supervisors
Signature Activities Department Name Signature
14th august Prepare debit Customer Miss

voucher for issue service zardashia
cheque book, filled
deposit slip
15th august Online transfer Customer Miss

form, dormant service Zardashiya
application
16th august Inward clearing, clearance Miss Nabila

account opening and customer and Miss
form filled service Zardashiya
department
17th august Online form filled, Customer Miss

outward clearing service and Zardashiya
clearance and Miss
Nabila
18th august Account opening Customer Miss

(minor) form filled, service Zardashiya
deposit slip
19th august Account opening Customer Miss

form filled, under service Zardashiya
taking application

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Week 4
Supervisors
Date Activities Department Name signature
20th august Demand draft, Remittance, Miss Nabila

out ward clearance, and Miss
clearing, customer Zardashia
deposit slip, service
online transfer
form
22nd august Filled online Customer Miss

form, write service Zardashia
cheque department
23rd august Online Customer Miss

transfer form service Zardashia
department
24th august Filled deposit Customer Miss

slip, online service Zardashia
transfer department
form(fund
transfer form)

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Week 5
Supervisors
Date Activities Department Name Signature
6th September Pay order, Remittance Miss Nabila

rupee travel
cheque
7th September Clearing of Clearance Miss Nabila

inward and
outward
8th September Fed ledger Cash Miss Sadaf

department
9th September Fed ledger Cash Miss Sadaf

department
10th Fed ledger Cash Miss Sadaf

September department

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Week 6
Supervisors
Date Activities Department Name Signature
12th Deposit slip, Customer Miss

September account service and Zardashiya
opening form, cash dept. and Miss
fed ledger Sadaf
13th Opening Customer Miss

September account service dept. Zardashiya
stamped,
debit voucher
of cheque
book issue
14th Deposit slip, Customer Miss

September fund transfer service Zardashiya
form department
15th Online form Customer Miss

September and deposit fill service Zardashiya
16th Affixed Customer Miss

September stamped on service Zardashiya
account
opening form

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4.4 Detail description of departments
Account department:
Every transaction which takes place in all departments is forwarded to account

department so this department tally all such transaction and maintain ledger of
each department. The branch where I complete my internship Mr. Bisharat was
performing such activities.
Remittances
A major function of any banking system is the transfer of funds from one client or
one place to another. By providing this service to the customer the bank earns a
lot of income in the form of service charges. This department deals with local
currency remittance i.e. remittance from one city to another without actually
carrying the currency. MCB uses following instrument for transferring of money:
• Demand Drafts (DD)

• Pay Order (PO)
All the external functions of clearing are carried by NIFT (National Institute of
Facilitation Technology) while the internal operations are performed by clearing
department. It is just like any courier service which takes the cheques of other
banks and delivers the cheques of that branch to it.
Clearing is a system by which banks exchange cheques and other negotiable
instruments drawn on each other within a specified area and securing the

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payment for its clients through the clearing house. A clearing house is a general
organization of the banks, basic purpose is balancing the cross obligation in the
form of cheques. When there are many banks in the country each will receive a
number of cheques drawn on other banks, deposited as well. A clearing house is
an organization where these cheques are cleared for avoiding any fraud. These
cheques may be drawn on UBL, HBL, NBP, or any other bank of Pakistan. The
respective officer collects all cheques and enters them in clearing Register. Then
officer put stamps on these cheques and arrange these cheques of different
banks and prepares schedule for them. These cheques are sent to clearing
house. Exchange of cheques takes place through NIFT.
Inward Clearing Books:

The bank uses this book to record all the cheques that are received by any bank
in the first clearing. All details of the cheques are recorded in this book.
Outward Clearing Book:
The bank uses outward clearing register to record all the details of the cheques
that the bank has delivered to other banks for clearing.
Cash Department
In cash department both deposits and withdrawals go side by side. This

department works under the accounts department and deals with cash deposits
and payments. This department maintains the following sheets, books, ledger of
account etc.

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Customer service officer deal the customers. Officer give them some information
related their problem that how can you solve such problems. CSO doing some
activities like:
♦ Open a new account

♦ Fill account opening form
♦ Fill deposit slip
♦ Fill online form etc.
♦ Dormant application
♦ Stop cheque requisition
♦ Under taking application form
4.5 Activities of the department:
Remittance department:
Demand draft:
• Demand draft is a written order drawn by a branch of a bank upon the
branch of same or any other bank to pay certain sum of money to or to the
order of specified person.
• Demand draft is a negotiable instrument.
• Legal provisions are same as that of cheque.
• Thumb expression is not accepted on DD
• The following are the parties.
 Purchaser
 Issuing branch
 Drawee branch
 Payee
A demand draft may be issued against the written request of the customer.
Basic requirement of demand draft is name, place name, purpose of payment,
whom make it, and most important point is demand draft is prepared in which
bank where customer have his own account. Customer can be present it in any
bank.

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Demand draft service charges:

116/- amount charge on 100,000/-, on 200,000 or more than charge 0.1% & 16%
on that amount.
Pay order:
Pay order is present in own branch like MCB issue pay order for MCB branch on
the request of its customer. If customer presents it in any other branch like NBP
then MCB received it via NIFT and check that pay order.
Duration of pay order in which pay order can be present is 2 year.
The following are the parties:
♦ Purchaser
♦ issuing branch
♦ payee
• Charges must be recovered at prescribed rate.
• Pay order is prepared like demand draft.
• A record of all issued and paid should be maintained.
• Credit voucher should be prepared
♦ To accept Transfer, Transfer delivery, clearing and collection cheques

from the customers of the branch and to arrange for their collection.
♦ To arrange the payment of cheques drawn on the branch and given

for collection to any other branch on MCB or any other members or
sub member of the local clearing house.
♦ Receiving and scrutinizing the cheques and other deposit

instruments

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♦ Fixing the stamps.
♦ Returning the counter file to the depositor.
♦ Certificate and confirmation by the officer in charge of the

department. ,
♦ Separating the cheque into transfer, transfer delivery, and clearing

cheques.
Debit Voucher:
Officer made debit voucher, in case of clearance when debit the balance of
account holder.
Debit voucher also prepared when cheque book issued to the customer.
Credit voucher:
Incase, when cheque does not use officer prepare credit voucher like prepare
credit voucher when manager put cash into the ATM machine. Credit the ATM
head and debit bank’s lead office.
Debit Advice:
If bank have cash in excess then it transferred out to the main branch Gujrat. And
prepare the debit advice. This advice has four copies (A, B, C, D). The A and C
for bank use and D copy go to the MCB cash bus. But B copy canceled.
CSO give the information related opening account mean which one is best for specific
purpose, minimum amount that required in different accounts, fill up forms like account
opening form, online transfer fund form, walk in customer form, dormant application,
deposit slip, ATM , undertaking applications etc.

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Deposit slip:
It is used when customer wants to deposit cash in his account. In case of

opening bank account, account number does not require.
Its include branch code, date, account title, account number, account type,
currency, bank or branch name in which you deposit your cash and also mention
either you are deposit in cash or in cheque with full amount.
Fund transfer form (online transfer money):
Major function of all banking sector is transferring of funds or rupees from one
place to another place and one person to another. Bank earns a lot of profit by
charging different charges on this service.
Opening account:
If customer would like to open an account then he or she should meet the branch
manager or customer service officer who gives him/her “application form”
Application form requires some basic information of the customer that is

necessary of opening an account like type of account, applicant information, next
of kin, and smart card type, know your customer.
Specimen card:
Specimen card is attached with application form. Its contain branch code,
account title, account name, account number, and signature of the customer who
wants to open his or her account.
Signature on specimen card is helpful in case of verification of signature for

avoiding fraud.
Record account opening information:
Manager record the necessary information in the register and computer as well.

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Letter of thanks:
Bank sent a letter of thanks to the new customer.
Cheque book:
Cheque book is issued after opening an account and received the letter of
thanks.
Prepare debit voucher for issuance of cheque book and make entries in register.
ATM transaction dispute form:
ATM transaction dispute form used if customer faced any problem related to ATM
card. In this form put information about account holder detail, transaction detail.
One copy is for bank use and other is goes to customer.
Inactive account:
In case when customer did not use his account since last two years, account will
be inactive.
Account closing:
If customer wants to close his account then firstly he must open his it after that
clear all the charges and withdrawal all amount from the account. When account
balance is nill or zero bank close that account in the system firstly, take prints of
those sheets and attached it with account opening form. Canceled all the
documents with red pen and write on it "closed account".
Zakat exemption received:
Some account holder does not want to deduct Zakat from their account in that
case they fill Zakat exemption form.

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Zakat deducted if customer have 60,000/- or more than 60,000/- balance in his
account. But on BBA account, and current account Zakat does not deduct.
Diseased case:
If account holder died in that case account balance transferred to his family or
wife. On that time, family’s data send to head office after approvals of head office
bank prepare a pay order for transferring of credit.
Pay order is present in own branch like Mcb make pay order only for Mcb
Branch. If wife or any member of his family present PO in NBP then Mcb
received it through NIFT and check that PO.
Customer can present PO with in 2 years.
4.6 Task/project assigned during internship
From 2nd august to 6th august
On the very first day I am just observe the bank staff and internee work from
other internee those all already worked in the bank. Basically first day is my
introduction day with staff and other internee. In the next days Miss Zardashiya
guide me how to fill deposit slip and online form. Important points related those
form mean which things you must be filled like branch name and code, date etc.
Tasks:
Deposit slip:
It is used when customer wants to deposit cash in his account. In case of

opening bank account, account number does not require.
Its include branch code, date, account title, account number, account type,
currency, bank or branch name in which you deposit your cash and also mention
either you are deposit in cash or in cheque with full amount.

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When customer deposit his money through cheque, attached this cheque with
deposit slip, write bank name, total amount in figure and words as well, customer
mobile number and take his signature on it. After deposit, bank gave copy of
deposit slip to the customer.
Fund transfer application form:
Major function of all banking sector is transferring of funds or rupees from one
place to another place and one person to another. Bank earns a lot of profit by
charging different charges on this service.
fund transfer application form include branch name and code, date, from which
instrument customer wants to transfer his fund and in which currency, amount in
figure and words, beneficiary detail, applicant detail.
If customer is not account holder pay 174/- as a service changes on the other
hand if customer have his account in that branch pay 145/- as a service changes.
Therefore, business account holder does not pay any service charges.
If amount is more than 25000/- then 3% charges will apply on that amount but in
case amount is greater than or equal to 50000/- bank attached “walk in customer
form”.
From 8th august to 13th august
In these days I have filled deposit slip, online form when walk in customer form
attached with online form, and learnt what the Zakat exemption application is? All
these work have done in customer service department. I have already mentioned
above, in this department Miss Zardashiya supervise me.
Tasks:
Opening account:

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If customer would like to open an account then he or she should meet the branch
manager or customer service officer who gives him/her “application form”
Application form requires some basic information of the customer that is

necessary of opening an account.
♦ CNIC copy and photo of applicant

♦ Type of account that customer wants to open
♦ Nature of account and currency
♦ Put the information in personal information-applicant # 1
♦ In joint account applicant #2 and 3 also be fill up
♦ In case of business account information write in business account area
otherwise it can be canceled
♦ Detail of other banking relationship
♦ In account opening instruction write information of account and either
he want to deduct Zakat or not, either it’s individual or jointly, in which
currency customer wants to open his account
♦ In 24/7 smart card section either customer wants to use smart card
and which one
♦ Next of kin information is also required
♦ Introducer information
♦ In Document required section basic document that require for opening
an account is attached with opening form if yes then tick in that box
♦ Know your customer in a basic part of the opening an account in which
write information about branch code and name, date of account
opening, personal information, nature of account, purpose of account,
education etc is required.
In case of Minor Account holder (below than 18 years) information is required:
♦ Father or Mother CNIC copy or any other guardians CNIC copy

♦ Customer result card
♦ Scholarship copy (if it is a purpose of opening an account).
♦ B- form

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Specimen card:
Specimen card is attached with application form. Its contain branch code,
account title, account name, account number, and signature of the customer who
wants to open his or her account.
Two photos attached with specimen card in that case if customer can not write
signature in English.
Signature on specimen card is helpful in case of verification of signature for

avoiding fraud.
Stamps affixed in application form:
Used “signature verified (0825)” on each signature. But, if customer did not write
his signature bank used his thumb expression as a signature in that case use
stamp “LTI/RTI affixed in my presence”, “original CNIC seen & duplicate attested”
affixed on CNIC, “MCB Bank” original stamp affix on date, crossing stamp, term
and conditions read & understand & duplicate AOF received” stamp, affixed on
application form.
Account opening register:
Manager record the necessary information in the register and allot the account
number from this account opening register. In register data recorded in serial vise
and it maintain every type of account. After opening an account customer service
officer enter the applicant data in the customer for the safety purpose and
reducing the time consumption.
Letter of thanks:
Bank prepared a letter of thanks for a new customer. When opening an account
bank send the letter of thanks to the applicants. It increases the good will of the

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bank in customer mind. The main purpose behind the sending letter of thanks is
to ensure the address of applicants, either it is correct or not.
Cheque book:
Cheque book is issued after opening an account and received the letter of
thanks.
For issuance of cheque book prepare debit voucher, make entries in register.
When customer arrived for cheque book, write signature on register also on
cheque book requisition card then Sir Bisharat issued cheque book to the
customer.
Cheque book issuance charges:
Saving account cheque book charges: 150/-
Current account cheque book charges: 300/-
From 15th august to 23rd august
I have completed my tasks those assign me from my supervisors Miss

Zardashiya & Miss Nabila. In these days I have seen clearing process, how Miss
prepared Demand Draft, Account opening form. I learned whole process of
account opening of individuals practically. I remained involved very much in
practical activities of account opening as Miss Zardashiya whose duty was
account opening would remain very busy as number of customers coming for
account opening and getting information was high. So I assisted her.
Tasks:
Inward clearing:

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When Mcb cheques are present in another branch like NBP, UBL, BOP, etc then
these branches send these cheques to a specific branch through NIFT (National
Institute of Facilitation Technology) for clearing. In inward clearing sir Bisharat
check signature of the account holder, balance in account of account holder. After
checking the signature Sir Bisharat put stamp “verified signature” and Ma’am
Nabila put crossing and clearing stamp in front of cheque and endorsement on
the back of the cheque then Debt the customer balance in account and posted it.
In case customer have not enough balance in his account then bank charge
300/- whatever the account customer have.
Outward clearing
When cheques of any other branch like NBP, BOP, UBL, AB, etc are present in
Mcb branch for deposit it goes to the NIFT. NIFT send it to the relevant branch for
clearing. After clear cheques other bank branches Debit the account and balance
of Mcb account holder will be credited.
When Ma’am Nabila receives cheques she put the crossing stamp in front of
cheque. Prepare credit voucher. After stamped those cheques attached with “add
list” & “bundle cover”, enveloped it with stamp and send it through NIFT for
clearing purpose.
Bundle cover in light orange color is used for local clearance.
Bundle cover in light green color is used fir intercity clearance.
From 6th September till end of the day:
In these days basically I repeat my work that I have already done. Fed (federal
excise duty) is a major task that assigned me from Miss Sadaf who is work in
cash department.

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Unfortunately I did not more work (except fed) in cash department due to the
restriction from manager side. He did not allow the internee to go in the cash
department. So I have no idea about the procedure of cash deposit or any other
cash department related things.
4.7 Summary of learning
4.7.1 Skills & Qualifications gained from internship
Before doing internship I have never gone to bank and no idea about procedure
that use in bank earlier. But now I have completed my internship program that
helps me how to change my behavior according to the environment e.g.
♦ I have gained practical experience and a lot of information through

internship.
♦ Through workings of many departments. I observed the procedures,

before doing this we just say it’s very easy but now I observed all
activities and I can say it’s really difficult.
♦ I have observed different application of accounting practically
♦ How officer deal with customer in a friendly manner.
♦ How to work under pressure
♦ How to manage the office
♦ My communication skill improved during internship program
♦ Gain work experience practically

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♦ Level of efficiency increase.
♦ Respect the work regulations
♦ Time management, internship makes me punctual
♦ fulfill the instructions of your advisor as well as you can
♦ Perform your work in a healthy and secure mode
4.7.2 Kind of responsibilities undertaken during

internship
I have done following kind of works in works;
♦ Prepare CBIC (cash book issuance charges) debit voucher

♦ I observed the process of clearing and record inward and outward
clearing in their record keep book
♦ Filled account opening form and affix stamps on it.
♦ Filled deposit slip
♦ Filled online transfer form
♦ Record fed in their fed ledger book
♦ Deal with different customers
4.7.3 Internship influence the Future career plans
Internship is necessary for the completion of degree, but I have learnt many
things which will be helpful for me in future.
♦ Before applying for a new job, internship proved to be more useful

& beneficial for me

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♦ This practical knowledge would supports in dealing with people as

well as ease to understand the behavior of customer and institution
relationship.
This internship proved as a great personality developer for me in following ways
which could leave a great impact on my future;
♦ Gained work experience

♦ Got confidence of doing job
♦ Help me to decide weather banking would be suitable for me or not.
♦ Learnt how to deal with customer
♦ How class room knowledge implement in practical life
♦ How to do work in stress environment
♦ Behavior with senior and junior as well
As a result I would surely be getting a greater position in my future career.
4.7.4 Correlation of activities with classroom work
Basic purpose of internship is to apply the knowledge practically that we have

learnt in class rooms. Classroom knowledge little bit related with practical
knowledge. In class rooms teachers told us about the terms & conditions as well
as the procedures of doing work but there is some differs from theoretical
knowledge. Class room Lectures can’t give us real view but this internship
helped us to understand the reality of what we study in classrooms. As a student
of business administration it would be perfect for me mean I have seen
practically and implement which I learnt in class room. Basic things that I have
already read in class room are correlated with those activities that I have
performed during internship. Our teachers used examples of different banks
while delivering their lectures. Mostly activities relate with subject “Money &
Banking” and “fundamental of accounts” as well. In which we study about credit
and debit the account, make entries, demand draft, pay order, different types of
cheques & other product & services of banks.

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5 conclusion of the report:
5.1 Conclusion
As I have studied and analyzed MCB Bank Ltd I found out that this a good bank
as its working, management is concerned.
First of all the reason of this is that there is no directive style in the management
of MCB and which shows that there is decentralization in the Bank and every
branch manager can take decision according to the situation.
MCB is providing their customers with wide range of services including online
banking, virtual banking and some of their new products in the pipeline; include
ATM network etc shows that MCB Bank is taking good care of their customers.
MCB Bank made heavy investments, towards enhancing its capabilities in the
area of automation and technology. MCB is well positioned to meet client needs,
with improved competitive advantage.
5.2 general observations:
During my internship at MCB I have observed that some people are over
burdened and some people used to sit idle for most of their working hours. There
should be work load analysis for all employees and work load should be
distributed respectively keeping in view the capacities and capabilities of
employees. The bank should improve its online transaction system and intranet.
As system failure is encountered often.
New marketing strategies should be developed to attract customers. A research

cell should continuously try to gather information about the present action of its
competitors and their expected future actions. So in this way more effective

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strategies can be formulated.
The performance reward linkages should be made strong as it said, “A happy

employee deliver more than he receive from organization”. MCB Bank limited
should become specific about its competitors, so that it can understand who its
competitor is in the first degree and who is in the second degree. Then the first-
degree competitors should be watched closely. MCB should continuously
conduct its financial analysis and compare it with that of other banks. In this way
consciousness about the bank’s financial matters will tend to improve. More
training and development programs should be launched in order to clear the
concepts of employees about new products and banking techniques.
Internees are not considered as a part of the organization so are not allotted as
such assignments. There’s no proper arrangement for guidance of internees.
And from the financial and when I conduct comparative analysis with other banks
I found that it is somewhat better than others, so I can say that MCB Bank is
performing very well.
5.3 SWOT analysis
Strength:
♦ MCB is the first Pakistani privatized bank and because of its quality
management, marketing, innovation in products and services is
performing well in financial market.
♦ Has established a good reputation in the banking market
♦ Flexibility with the changing environment
♦ Safe and secure investments venture
♦ Innovative and new technology adapter
♦ Well Equipped and fully secure environment

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♦ Modernized banking (online + Internet)

♦ MCB Mainly operated by mansha’s group.
♦ The bank has efficient IT infrastructure and networ4k of on line
branches.
♦ MCB is in it’s over 63 years of operation. It has a network of over 1,000
branches all over the country with business establishments in
Bangladesh, Sri Lanka and Bahrain.
♦ Being the senior bank in Pakistan it is highly recognized all over
Pakistan and it is very well known among its customers
♦ Strong customer relationship.
♦ MCB is also providing mobile banking for best satisfaction of customer.
♦ At present it has the largest ATM network in Pakistan.
♦ The bank has huge amount of assets
♦ The bank is involved in different investing activities where there is a
huge amount of output available for the bank that bank can use for its
growth
♦ MCB has a very senior and dedicated work force as well as young and
creative staff; those are big asset for the bank.
Weakness:
♦ The majority of people are not well aware about the products of MCB.
♦ Therefore it should advertise extensively especially RTC and Master
Cards.
♦ In MCB there is lack of specialized skill because of job rotation policy
of human resource department. The bank should concentrate upon
increasing its abilities on individual service basis.
♦ Mismanagement of time is another big mistake in MCB branches, the
bank official time of closing is 5:30pm but due mismanaging of time

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allocation and work the staff is normally on their seats till 7:00 or 8:00
clock.
♦ Slow improvement and acceptance of technological changes
♦ More emphasis on deposit accumulation and less on their mobilization
♦ Networking problems regarding ATM

♦ Weak MIS interconnectivity among the Division
♦ No mobile ATM services in rural areas
♦ Though Muslim Commercial Bank installed computer yet the system
has not totally shifted on computer. Manual procedure is still there
hence computer facility is not fully availed. It should be fully availed
and system should be fully computerized.
♦ The large number of customers of MCB is uneducated.
♦ The old staff resists adopting change like adoption of new technology.
♦ Less job satisfaction of employees.
♦ Promotions generally on seniority basis.
♦ As most of the employees are young they have more tendencies to
switch the organization and to seek more opportunities.
Opportunity:
♦ Greater potential and opportunities for Credit Division if Liberal Policies

being adopted.
♦ Can grab more market share for its RTCs, remittances and foreign
exchange department through effective promotional and liberal policies.
♦ Adoption of information technology will improve the customer services.
♦ Establishing more Foreign Branches
♦ Local Setup should be expanded.
♦ Internet Banking
♦ Some more innovative products and services should be introduced.

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♦ Since the Bank has an extensive networks of branches so if the bank can
be able to computerize all of its branches then it can be able to capture
the market more efficiently
♦ The bank has already large number of customers by providing better and
better services to their existing customers, but word of mouth can also be
helpful in increasing the number of customers to have a competitive
advantage over its growing number of competitors.
♦ Since the Bank is earning a lot of profit per annum so by increasing the
employee’s salaries and providing incentives the Bank can produce more
loyal employees that can increase the productivity.
♦ Emergence of Islamic banking in the country and MCB is increasing its
Islamic banking operations.
♦ Bank has earned a good name by introducing innovative products like car
financing home financing credit cards these products can easily enhance
the market share.
♦ Free staff training facilities offered.
♦ Elimination of risk of fraud through professional training
♦ Opportunity to open branch in ruler area to increase its branch network
and gain more profit.
♦ The bank can earn more profit by advancing to farmers and industrialist at
low rates.
♦ New schemes for deposits and finances should be introduced regularly
Threat:
♦ Change in government policies has affected the banking business. Still

banks have to wait to get permission of state bank. The freezing of foreign
currency accounts is a vital example of letting people not to trust on
banks.

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♦ The decrease purchasing power of consumer in the current economic

situation of the country affecting the business activity speed too much and
the result is the low investment from the investors in new projects can
create problem for the bank because it is working a lot in trade.
♦ Downsizing is potential threat for MCB employees and they are losing
their confidence towards bank performance
♦ Changing environment of banking
♦ Instable Govt., economical and political conditions are a great threat.

♦ Due to increasing number of foreign banks in Pakistan which offer a very
attractive package for their employees the very key employees of the bank
are more likely to resign which is a very major threat.
♦ Not all branches are computerized neither providing ATM services and no
online banking and the customers demand for these services is increasing
day by day so Bank should computerize all its branches.
♦ People losing trust in banks
♦ The market is already saturated uncertainty in Pakistan and poor law and
order situation are also big threat for bank
♦ Restructuring of privatized banks
♦ Cost of doing business is day to day due to energy crises so it’s very hard
to complete with financial sector
♦ Government policies are changing day by day and government stability is
also not there.

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6. Recommendations:
♦ From the Quantum of the profit and its financial data it can be easily
judged that after privatization, MCB is performing well. Its deposits are
growing day by day and so its profitability. The controlling body is
responsible for the productive performance of the Bank.
♦ Following are my observation and suggestion to improve the efficiency for

the development of the bank.
♦ Bank should give some more incentive to its employees in order to

remove the conflict between lower and higher officers and should try to
improve the working condition of the bank.
♦ As such system should be designed that every employee who has some
problems with his officers can communicate it to the higher management
and some steps must be taken to improve that.
♦ Recruitments should be strictly on merit basis and induction should be

after proper and extensive training.
♦ Old and lazy staff should be replaced by young, qualified and energetic
staff.
♦ Foreign branches should be opened in order to capture the international

market and to earn international repute for the bank.
♦ Working environment, equipment, furniture and staff dressing should be

according to the modern banking style.
♦ Proper attention should be paid to upgrade customer services.
♦ Bank should adopt the global organizational banking structure to meet the

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MCB
international standards of banking sector.
♦ Internees should also be considered part of the organization, and should

be given some practical work as well in order to give them a more detailed
knowledge regarding work.
♦ IT department should be made efficient. Computer software should be well

maintained and monitored in order to prevent delays in work. Software
problems should be managed.

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MCB
References
Internet Source:
♦ Web Muslim Commercial Bank. www.mcb.com.pk Dated: November

12, 2011. Time: 4:00pm.
♦ Web Muslim Commercial Bank. http://mcb.com.pk/An_Report.htm

Dated: November 13, 2011. Time: 3:00am.
♦ Internship report on Muslim Commercial Bank. November 15, 2011.

From http://www.scribd.com/doc/36882600/MCB-internship-report
Others:
♦ Muslim Commercial Bank. Annual Report 2010 (December 31, 2010).
♦ Muslim Commercial Bank. Branch operational Manual (Version 2.0-

December 2010).

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MCB

Internship Report On MCB Bank

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Internship report on MCB Bank

Leadership and team management (University of Gujrat)

StuDocu is not sponsored or endorsed by any college or university

Internship training program is necessary for completion of our degree. It’s

2. Overview of the organization:

2.1 Brief history:

MCB Bank Limited was incorporated by the Adamjee Group on July 9,

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Pakistan’s fourth largest bank is MCB. MCB is largest by assets having an

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2.2 Nature of the organization

2.3 Business volume, reward honors & success stories etc

The Bank has a customer base of approximately 4 million, a nationwide

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Our pillars of strength stand on a foundation of leadership

♦ Strongest Bank in Pakistan award 2010 by Asian Banker

♦ Leadership achievement award 2010 by Asian Banker

Euro money Awards

 Best Bank Award 2008

The nomination was an acknowledgment for the recently launched innovative

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2.4 Product/service lines:

Products and Services

♦ Bank does not pay any profit on current deposits.

♦ Minimum Amount for account activation is Rs 1,000/- in cash as well as Rs

♦ No limitation on deposit and with drawl of amount.

♦ No Zakat deducted on current account as per the Zakat & usher

♦ Individual, firms, club, society, association can be open this account.

♦ Issuance of cheque book charges on this account is Rs. 300/-.

♦ A Non-profit bearing account for Businessmen who can maintain high

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♦ Minimum balance that require for this account is 50,000/- as well as

♦ No Zakat deducted on this account

♦ Free PO, DD, Cancellations, recurring cheque books

♦ Unlimited withdrawal and deposit on this account

♦ Individual, firms, clubs, society, association can open this account

Basic banking account:

♦ A Non-profit bearing account for small depositors who cannot maintain a

♦ No Zakat deducted on this account

Current life account:

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♦ Account activation requirement is 1000/- and minimum balance that

♦ Unlimited deposit and with drawl is allow

♦ Only individual can open this account

♦ No Zakat deducted on this account

♦ Death of the customer is natural or accidental

♦ At the time of death the customer’s age is between 18-60

♦ In the case of non completion of 3 month, the number of days completed

New foreign currency current account:

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Saving accounts are opened on proper introduction with sums of credit

MCB has introduced various schemes under saving a/c,

Profit and Loss Sharing Account

♦ Minimum balance for account activation if 1000/- as well as

♦ Profit will be given on the expected rate of return.