User Reference Guide CE875™ Instant

Issuance System

July 2018
527763-001EN, Rev E
 Contents The CE875 Instant Issuance System

Contents The CE875 Instant Issuance System

The CE875 Instant Issuance System....................................................... 3

English
The Printer with Optional Multi-Hopper............................................... 4 H G R Q P O
N
English

Load Cards in a Single-Hopper Printer................................................... 5

S
Use the Exception Slot.......................................................................... 6 T
Load Cards in a Multi-Hopper Printer.................................................... 7
Use the Multi-Hopper Exception Slide.................................................. 9
Clean the Printhead Cam Rollers......................................................... 10
Clean the Printer................................................................................ 12
A F
Clean the Printhead............................................................................ 15
Replace the Color Ink Ribbon.............................................................. 16
Replace the Cleaning Sleeve............................................................... 18
Replace the Retransfer Film................................................................ 20 B D E I J K L M
C
Replace the Indent Ribbon................................................................. 22
Replace the Topping Foil..................................................................... 24 A Printer Input Hopper K Indent Cartridge
B Embosser Output Hopper L Manual Advance Knob (K2)
Empty the Embosser Reject Tray......................................................... 26
C Front Panel M Rear Access Door Release (K3)
Clear a K1 Horizontal Transport Card Jam........................................... 27 D Embosser Supplies Access Door N Vertical Transport Area
Clear a K2 Vertical Transport Card Jam................................................ 29 E Embosser Lock O Retransfer Film Cartridge Release
F Printer Lock Button
Clear a Flipper Card Jam..................................................................... 30 G Printer Access Door P Retransfer Cartridge (C2)
Clear an Embosser Card Jam............................................................... 31 H User Reference Guide Slot Q Ink Ribbon Cartridge Release Button
I Topping Foil Cartridge R Ink Ribbon Cartridge (C1)
Repair a Broken Ink Ribbon................................................................ 32
J Embosser Reject Tray S Cleaning Spindle Handle (C3)
Repair Broken Retransfer Film............................................................ 33 T Manual Advance Knob (K1)
Repair a Broken Indent Ribbon........................................................... 34
Front Panel LCD Front Panel
Repair Broken Topping Foil................................................................. 35
Status Lights:
Check the Power Connections............................................................ 36 Ribbon
Check the Data Connections............................................................... 37 Cards
Common Printer LCD Messages.......................................................... 38 Power
Button User Light &
Common Embosser LCD Messages...................................................... 39 Down Up Enter User Button
Common Print Quality Concerns......................................................... 40 Arrow Arrow

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 The Printer with Optional Multi-Hopper Load Cards in a Single-Hopper Printer

The Printer with Optional Multi-Hopper Load Cards in a Single-Hopper Printer

English
English

C
H

I
B

D J

A G F

A = Output Hopper F = Cartridge Release Buttons

B = Hopper Lock Bars G = Exception Slide
C = Input Hoppers 1–6 H = Card Weight
D = Multi-Hopper Lock I = Cartridge Door
E = Lock Bar Release Button (B1) J = Cartridge Door Release Button

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 Use the Exception Slot Load Cards in a Multi-Hopper Printer

Use the Exception Slot Load Cards in a Multi-Hopper Printer

English
a 1. Unlock the multi-hopper lock.
English

2. Slide the lock bar release button (B1) to the left.

3. Rotate a lock bar to the left.

3
1

2 3

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 Load Cards in a Multi-Hopper Printer Use the Multi-Hopper Exception Slide

Use the Multi-Hopper Exception Slide

b 4. Press the cartridge release button at the top of the
cartridge and open the cartridge door.

English
5. Lift the card weight to the top of the cartridge and pull
English

it forward until it locks in position.

6. Load the cards into the cartridge.
7. Close the cartridge door to release the card weight so
that it rests on top of the cards.

4 5

Card Weight
Exception Slide

Cards

8. Repeat for each input hopper cartridge.

9. Return all locks to the locked position when finished.

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 Clean the Printhead Cam Rollers Clean the Printhead Cam Rollers

Clean the Printhead Cam Rollers

c 1. Insert the cleaning card vertically into the printer
between the retransfer cartridge guidepost and the

English
a
rollers. The adhesive side of the card should face to
the right and touch the rollers.
English

2. Move the cleaning card up and down along the rollers

to remove debris.

Move the cleaning

card up and down
Sticky
Cleaning Card

Ink Ribbon Printhead

Cartridge Cam Rollers
Guidepost

b Sticky Cleaning
Card

d
Continue with “Clean the Printer:”
• “Single-Hopper System” on page 12.
OR
• “Multi-Hopper System” on page 13.

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 Clean the Printer Clean the Printer

Clean the Printer Clean the Printer

Single-Hopper System Multi-Hopper System

English
a
a
English

Isopropanol
Cleaning Card

b
Sticky

b Cleaning Card

Exception Slide
Card Bow Card Bow

c Continue with “Start the Cleaning Cycle” on page 14.

d Continue with “Start the Cleaning Cycle” on page 14.

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 Clean the Printer Clean the Printhead

Clean the Printer Clean the Printhead

a
Start the Cleaning Cycle

English
Power off the printer.

a
English

Cleaning Swab

b Replace the cards in the single input hopper.

d Replace the cartridges, and close and lock the printer. Press
the Power button to restart the printer.

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 Replace the Color Ink Ribbon Replace the Color Ink Ribbon

Replace the Color Ink Ribbon

d
a

English
English

Click

e
b
Click
2
1

f
3

g Replace the ink ribbon cartridge in the printer.

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 Replace the Cleaning Sleeve Replace the Cleaning Sleeve

Replace the Cleaning Sleeve

d
a

English
English

e
b
C3 C3

f
c

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 Replace the Retransfer Film Replace the Retransfer Film

Replace the Retransfer Film

a d

English
English

Click

e
b
Click
4
3
2
1

f
c

g Replace the retransfer film cartridge in the printer.

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 Replace the Indent Ribbon Replace the Indent Ribbon

Replace the Indent Ribbon

a d

English
Click
English

b e
Click

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 Replace the Topping Foil Replace the Topping Foil

Replace the Topping Foil

c Click

English
English

d
b Click

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 Empty the Embosser Reject Tray Clear a K1 Horizontal Transport Card Jam

Empty the Embosser Reject Tray Clear a K1 Horizontal Transport Card Jam
Single-Hopper System

English
a
English

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 Clear a K1 Horizontal Transport Card Jam Clear a K2 Vertical Transport Card Jam

Clear a K1 Horizontal Transport Card Jam Clear a K2 Vertical Transport Card Jam
Multi-Hopper System

English
a
English

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 Clear a Flipper Card Jam Clear an Embosser Card Jam

Clear a Flipper Card Jam Clear an Embosser Card Jam

English
a
English

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 Repair a Broken Ink Ribbon Repair Broken Retransfer Film

Repair a Broken Ink Ribbon Repair Broken Retransfer Film

English
a a
English

b Tape
b Tape
1
1

32 CE875 Instant Issuance System User Reference Guide 527763-001EN_E 527763-001EN_E CE875 Instant Issuance System User Reference Guide 33
 Repair a Broken Indent Ribbon Repair Broken Topping Foil

Repair a Broken Indent Ribbon Repair Broken Topping Foil

a a

English
English

b Tape
b Tape

34 CE875 Instant Issuance System User Reference Guide 527763-001EN_E 527763-001EN_E CE875 Instant Issuance System User Reference Guide 35
 Check the Power Connections Check the Data Connections

Check the Power Connections Check the Data Connections

English
Printer Power Connections Printer-to-Embosser Connection
English

Network Connection
Embosser Power Connections

36 CE875 Instant Issuance System User Reference Guide 527763-001EN_E 527763-001EN_E CE875 Instant Issuance System User Reference Guide 37
 Common Printer LCD Messages Common Embosser LCD Messages

Common Printer LCD Messages Common Embosser LCD Messages

English
Error Message Refer to: Error Message Refer to:
112: Card hopper “Load Cards in a Single-Hopper Printer” on page 5 127: Emboss transport “Clear an Embosser Card Jam” on page 31
English

empty “Use the Exception Slot” on page 6 error

“Load Cards in a Multi-Hopper Printer” on page 7 133: Embosser card reject “Empty the Embosser Reject Tray” on page 26
“Use the Multi-Hopper Exception Slide” on page 9 full
166: C2 supply out or
missing 135: Indent ribbon “Replace the Indent Ribbon” on page 22
supplies out
167: C2 supply not
“Replace the Retransfer Film” on page 20
identified 136: Indent ribbon break “Repair a Broken Indent Ribbon” on page 34
168: C2 supply not “Replace the Indent Ribbon” on page 22
supported 140: Embosser not “Check the Data Connections” on page 37
172: Improper “Check the Power Connections” on page 36 available
shutdown “Check the Data Connections” on page 37 143: Topping foil problem “Repair Broken Topping Foil” on page 35
175: C2 supply error “Repair Broken Retransfer Film” on page 33 “Replace the Topping Foil” on page 24
144: Topping foil out
234: K1 transport card “Clear a K1 Horizontal Transport Card Jam” on page “Replace the Topping Foil” on page 24
147: Topping foil no tag
jam 27
found
235: K2 transport card “Clear a K2 Vertical Transport Card Jam” on page 29
jam
236: Flipper module “Clear a Flipper Card Jam” on page 30
rotate error
237: C1 supply out or “Clean the Printhead Cam Rollers” on page 10, and
missing “Clean the Printer” on page 12, and
“Replace the Color Ink Ribbon” on page 16, and
“Replace the Cleaning Sleeve” on page 18
238: C1 supply not
identified
“Replace the Color Ink Ribbon” on page 16
239: C1 supply not
supported
240: C1 supply error “Repair a Broken Ink Ribbon” on page 32
277: Multi-hopper “Load Cards in a Multi-Hopper Printer” on page 7
pick error

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 Common Print Quality Concerns Notes

Common Print Quality Concerns Notes

English
Problem Cause Solution
Non-repeating Dust on the ink Advance the supply, or
English

color dots on ribbon or retransfer “Replace the Color Ink Ribbon” on

cards film page 16
“Replace the Retransfer Film” on
page 20
Repeating color Dust or debris on “Clean the Printhead Cam Rollers”
dots on multiple the cam rollers on page 10
cards
Color or white Dust or debris on Print another card to see if the
streaks appear on the printhead problem continues
cards “Clean the Printhead” on page
15
Blurred or Fingerprints, debris, Make sure cards are clean
discolored images or scratches on “Clean the Printer” on page 12
Small unprinted cards
“Replace the Cleaning Sleeve” on
areas on cards Debris inside the page 18
printer
“Clean the Printhead” on page
The printhead is 15
dirty
Wrinkles appear Supplies are Advance the supply, or
on cards wrinkled “Replace the Color Ink Ribbon” on
page 16
“Replace the Retransfer Film” on
page 20
Refer to the CR825 and CE875 Instant Issuance System User’s Guide for
additional troubleshooting information.

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 WARNING: This product contains chemicals, including lead, known to the State
of California to cause cancer, and birth defects or other reproductive harm.
Wash hands after handling.

WARNING: This product can expose you to chemicals including

Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to
cause cancer, and Di(2-ethylhexyl)phthalate (DEHP) and Butyl benzyl phthalate
(BBP), which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov and
www.datacard.com/califpropwarning.

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952.933.1223 • 952.933.7971 Fax
www.entrustdatacard.com

Datacard is a registered trademark and service mark of Entrust Datacard Corporation,

and Entrust is a registered trademark and service mark, in the United States and
other countries. All other trademarks are the property of their respective owners.
© 2016-2018. The design and information contained in these materials is protected
by US and international copyright law.

July 2018 527763-001EN Rev E