CONFLICT MANAGEMENT

COM 3326
TOPIC 4
PREPARATION FOR CONFLICT
RESOLUTION
PREPARED BY
NUR HIDAYAH SAFARUDIN
hidayahsafarudin@segi.edu.my

PREPARED BY NUR HIDAYAH SAFARUDIN 1

 CONTENTS
A. The ‘Self’ in Conflict
Resolution
B. Strategies for Conflict
Resolution

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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
SELF AWARENESS
DEFINITION
• Having self-awareness means that you have a sharp
realization of your personality, including your strengths
and weaknesses, your thoughts and beliefs, your
emotions, and your motivations.
• If you are self-aware, it is easier for you to ​understand
other people and detect how they perceive you in return.

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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
SELF AWARENESS
WHO ORIGINALLY CAME
UP WITH THE IDEA OF
SELF-AWARENESS?
• Self-awareness was first
theorized in 1972 by
Duval and Wicklund in
their book A Theory of
Objective Self-Awareness.

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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
SELF AWARENESS
HOW DOES THIS CONCEPT/QUESTION RELATE TO
BUILDING POSITIVE HABITS?
• Self-awareness is a vital first step in taking control of
your life, creating what you want, and mastering your
future.
• Where you choose to focus your energy, emotions,
personality, and reactions determines where you will end
up in life.
• When you are self-aware, you can see where your
thoughts and emotions are guiding you.
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A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF
AWARENESS IN
DIFFERENT FIELD
1. LEADERSHIP
• It provides the necessary
base for having strong
character, creating the
ability to lead with
purpose, trust, authenticity,
and openness.
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A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF
AWARENESS IN DIFFERENT FIELD
1. LEADERSHIP
• It also gives leaders the opportunity
to identify any gaps that they might
have in their management skills,
and reveals the areas in which they
are effective and where they might
need additional work.

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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF
AWARENESS IN DIFFERENT FIELD
2. SOCIAL WORK
• As a social worker, having self-
awareness is an important part of
preparing to encounter clients in
their specific situations.
• Much of the process of becoming
an effective social worker is made
up of becoming self-aware.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF AWARENESS IN DIFFERENT
FIELD
2. SOCIAL WORK
• This can happen with encounters with professors,
classmates, and clients that work to continuously
challenge us to be aware of our feelings.
• Social workers have to be aware of their own biases
when they are dealing with clients so they can make
sure they are treating every client equally.

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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF
AWARENESS IN DIFFERENT
FIELD
3. COUNSELING
• Self-awareness interplays with the
therapeutic process of counseling.
• When one is able to gain a greater
understanding of themselves
through the input of a therapist, it
leads to self-discovery.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF
AWARENESS IN DIFFERENT
FIELD
3. COUNSELING
• This is because counseling
is a journey of self-
discovery, as one observes
their own thought patterns
and how they affect their
mood and behavior.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF
AWARENESS IN DIFFERENT FIELD
4. EDUCATION
• Self-awareness plays a large role
in education because it helps
students become focused on what
they need to learn.
• The ability of students to think
about their thinking increases with
age.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
IMPORTANCE OF SELF AWARENESS IN DIFFERENT
FIELD
4. EDUCATION
• When teachers work with students to teach them to
reflect, monitor, and evaluate themselves, students are
able to become more self-reliant, productive, and
flexible.
• Students improve their ability to weigh their choices and
think about their options, especially when the correct
answer is not obvious.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF
AWARENESS
1. LOOK AT YOURSELF
OBJECTIVELY.
• When you are able to see
yourself objectively, you
can learn how to accept
yourself and find ways to
improve yourself in the
future.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF AWARENESS
2. KEEP A JOURNAL
• As you self-reflect, take some time to think about how
you are a leader, and how people working under you
likely view you. What are your values, and what is most
important to you right now?
• All of these self-reflection questions will help you get a
better idea of who you are and what you want out of life
right now.

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A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF
AWARENESS
3. WRITE DOWN YOUR GOALS,
PLAN AND PRIORITY
• Plan out your goals in a worksheet
so they turn from ideas into a
step-by-step process.
• Break down your larger goal into
mini-goals so it seems less
overwhelming, and tackle it head
on.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF
AWARENESS
4. PERFORM DAILY SELF
REFLECTION
• In order to have self-awareness,
you must do self-reflection.
• This requires setting aside some
time, hopefully every day, to
honestly look at yourself as a
person in many aspect such as
family, career and social life.
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A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF
AWARENESS
5. PRACTICE MEDITATION AND
OTHER MINDFUL HABITS
• One of the most frequent forms of
meditation you may practice
comes from carrying out everyday
tasks that give you a sense of
therapeutic serenity, such as
exercising, going for a picnic, and
some even going to church.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF
AWARENESS
6. TAKE PERSONALITY OF
PSYCHOMETRIC TESTS
• Some popular tests that are aimed
at increasing self-awareness
include the Myers-Briggs test
• It compels respondents to think
about a set of traits or
characteristics that closely describe
them relative to other people.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF AWARENESS
7. ASK TRUSTED FRIENDS TO DESCRIBE YOU
• We have to listen to the feedback of our peers and
mentors, and let them play the role of an honest mirror.
• Tell your friends when you are looking for open, honest,
critical, and objective perspectives.
• Allow your friends to feel safe while they are giving you
an informal yet honest view.

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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION
HOW TO DEVELOP SELF
AWARENESS
8. ASK FOR FEEDBACK AT WORK
• Having an option for formalized
feedback allows us to self-reflect
on our own strengths and
weaknesses.
• Write down any surprising
strengths and weaknesses that you
did not realize you had before.
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 A. THE ‘SELF’ IN CONFLICT
RESOLUTION

HOW TO
DEVELOP
SELF
AWARENESS

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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT
WHAT IS IT?
• An inner conflict happens when
one part of you disagrees with
what the other part is doing.
• Such feelings usually result in
very high levels of discomfort to
the extent that you might believe
that you are becoming mad.

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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT
WHAT IS IT?
• For example, coming up with a creative idea for a
business venture that seems to have vast potential, and
that really excites you—but that’s pretty scary as well.
• However, it may cause not only failure but it could cause
you to lose your life savings. And more, you might even
be sued, or hurt your family, or end up feeling stupid and
humiliated.

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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT
SIGNS
• Restlessness, over
thinking, being unable
to relax and having
trouble falling asleep
are all signs of an
internal conflict that is
going on in your mind.

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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT
REAL LIFE EXAMPLES
• Inner conflict
negatively affect an
individual if it is not
handled well.
• It may cause stress,
depression or other
major effects.

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B. STRATEGIES FOR CONFLICT
RESOLUTION
SINGAPORE - For
seven long years, she
battled her eating
disorder. Not only did
she lose a lot of
weight, she lost nearly
all her friends and
almost her life. At her
lowest, Miss Angeline
Yap Siling weighed
just 33kg and was, in
her mother's words, a
walking skeleton. She
mutilated herself and
also tried to kill
herself. – Asia One
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2014 27
B. STRATEGIES FOR CONFLICT
RESOLUTION
USA - The coroner said
Bennington apparently hanged
himself. His body was found at
a private home in the county at
09:00 local time (17:00 GMT) on
Thursday. The singer is said to
have struggled for years with
alcohol and drug abuse, and
has talked in the past about
contemplating suicide as a
result of being a victim of abuse
as a child.– BBC News

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B. STRATEGIES FOR CONFLICT
RESOLUTION
A soldier left traumatised after near
death experiences in Afghanistan says
serving in the Armed Forces ruined his
life. The 25-year-old left the forces
three years ago. He has been formally
diagnosed with Post Traumatic Stress
Disorder (PTSD) which means he finds
it incredibly difficult to socialize and
complete everyday tasks. ‘My physical
health and mental health is
deteriorating. I’m showing signs of
OCD and my aggression has become
worse. ‘I don’t want to be around
people. I don’t sleep most nights either.
‘I feel as if my life is over at the age of
25.’ – Metro UK
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B. STRATEGIES FOR CONFLICT
RESOLUTION
MALAYSIA - In a recent
Facebook post published by
Khairul, he tells us a story
about a young girl who
committed suicide for
placing second in class. The
story affected the young
and older generation alike,
and garnered over 39k
shares that we are sure to
impact many more. – WOB
2016

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B. STRATEGIES FOR CONFLICT
RESOLUTION
MALAYSIA - A male student
was reported to have taken his
own life after he could not
answer his Additional
Mathematics Paper 1 during
the SPM examination. The boy
was a student from a
secondary in Kuala Lumpur,
SMK Raja Abdullah. The 17
year old was found by his
parents in his bedroom with a
necktie around clung tightly
around his neck after his
teacher reported him absent for
his Add Maths Paper 2 that
very afternoon – WOB 2015
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B. STRATEGIES FOR CONFLICT
RESOLUTION
MALAYSIA - A female student from
Tunku Abdul Rahman University
College (TARUC) committed suicide
earlier this morning. The 20-year-old
student named Wong, had
disappeared for a brief moment last
night before she decided to return to
her hostel at 2am. She then packed
her belongings and wrote a note for
her mother. In the note, Wong who
appeared to be depressed, mentioned
that the pressure from life and studies
was too much for her to handle. After
leaving the note for her mother, she
jumped off her condominium in
Setapak at 4am. – WOB 2015
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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT RESOLUTION
1. DON'T PUSH AWAY ANNOYING THOUGHTS
• Pushing away those thoughts will only make them more
intense.
• Just let your mind know you received the message so
that it stops bothering you with it.
• Think of the possibilities, the options you have and
possible ways to get out of the problem.

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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT RESOLUTION
2. DON’T VIOLATE YOUR VALUES
• When you move against what you believe in your
subconscious mind will do its best to bring you back to
the right track and as a result your mind will start fighting
itself.
• Do your best to stick to what you believe in and if it
happened that you violated any of your values just make
sure you don't do the same mistake again.

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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT RESOLUTION
3. DO WHAT YOU’RE SUPPOSE
TO DO
• The other major source of internal
conflicts is escaping from the
tasks you are supposed to do.
• Failure to keep up to the
expectations you have of yourself
always results in serious internal
conflicts
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B. STRATEGIES FOR CONFLICT
RESOLUTION
INNER CONFLICT RESOLUTION
4. BE TIME CONSCIOUS
• When you get older or pass
from one major life phase to
another, you will always find
yourself measuring your
progress in life with your peers.
• If you were prepared for that
moment by having a plan that
you are following then most
probably you wont get affected.
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 EXERCISE
TUTORIAL 4
1. Define self awareness.
2. Explain importance of self awareness in the field of
education.
3. List down 4 ways to develop self awareness.
4. Define inner conflict.
5. Give 4 signs of inner conflict.
6. List down 4 inner conflict resolution.
7. Being self aware is not the absence of mistakes but the
ability to learn and correct them. Explain.
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 EXERCISE
TUTORIAL 4
List down 5 strengths and 5 weaknesses that you have
when it comes to managing conflict.
5 STRENGTHS 5 WEAKNESSES

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