Production KRA

KRA
Safety
Safe Hours (for major incidents only that did not get cured with First Aid)\
# of Minor Safety Incidents during Despatch / Order Managemennt Operation
# Critical Observations in Daily Checklist -- FTD & MTD

Sealing of Dispatch Vehicles 100% compliance
QA Score Card score for the month -- Commissary related items, #3 to #9
QA Assessment Score - Monthly
Last International Audit Score
# pending critical gaps from the last International Audit- not closed within 30 days
# Complaints (all Supply related complaints and quality related complaints only for
Commissary Products) from Restaurants - 100% addressal within TAT (pre=defined)
Cold Chain Compliance -- weekly -- # of deviations beyond the cut-off temperature /

duration in each of the Staging Area
Nos. of Temp Deviations in transit (>10 ◦c for continuous >1 Hr. = nil instances) –
start measuring and see the current performance before setting the target
% age Delivery Temp. Non-Compliance (Delivery temp reported by the Store in the
trip sheet for Dough : >/=4 ◦c)
3.Innovation
Sankalp -Number/person/qtr (Good quality Sankalps - process improvement /cost

savings)
On Time in Full %age against committed delivery time +/- 30 minutes for local (+/- 3
hours outstation)
For first delivery
For all deliveries
%age orders committed for in time (minimum 6 hours beforehand) except

Emergency Indents
SDR Rating (+ regular presentation in quartery FIDA)
Supply Chain HelpLine - % complaints responded / resolved within TAT
Store visit
No of instances of dough supply shortfalls due to production delays/issues (due to tray
unavailability)
Logistics Optimization/truck , Kms
Logistics Cost in Rs. Vs Budget
%age of Net Sales Vs. budget
Rs. Net loss in-transit to the Company (RSTNs)
Rs. Transferred back from staging area to warehouse
Rs. Received back from stores due to excess loading
Transport Capacity Utilization – cuft – KM %age

Tray Inventory Record Accuracy – No. & Rs.
Transport Reliability
1. Truck trip time – actual versus target, %age
2. %age of trucks placed with deviations against the inspection checklist
3. Rs RSTN due to transporter's issues (nil loss to the company, RSTN raised, transporter
debited) in 30 days
2 hours / person / month training for all -- internal / classroom training

SAP implementation
OTMS / RTVS / Tray Reco. IMPLEMENTATION
Store tray Reco monthly, RTVS active follow-up
Correct receiving of trays back from stores
6 Sigma project/cost saving
Corporate Governance Tools: Ensure that all functions understand and comply with:
- Statutory Compliances: Regular updation of checklist; timely compliance (i.e. timely and correct filing of returns/forms,
deposit of dues; timely procurement of all applicable licences); Quarterly update of progress on time.
- SOPs & Internal Control-CSA: Laid down and regular update of SOPs to strengthen Internal Controls; compliance of functional
SOPs; Quarterly update of progress on time.
- ERM: Regular update of Risks; Take action (Completion) of assigned mitigation plans; Quarterly update of progress on time.
- Internal Audit: Timely submission of data and response to Internal Audit Observations/reports; Quarterly update of progress
on time.
6.laugh/fun at work
% compliance to (i) timely generation of CSR / F@W / Training / R&R calendars (ii)
timely execution as per plan
Weightage Frequency
1% Daily & Monthly
1% Daily & Monthly
Daily & Monthly

4%
2% Monthly
2% Monthly
2% Annual
2% Monthly
3% Monthly
3% Monthly
4% Monthly
3% Monthly
2% qtrly
Monthly
12% Monthly
2% Monthly
4% Monthly
3% Qtrly
3% Monthly
4% Qtrly
1% Monthly
3% Monthly
5% Monthly
3% Monthly
1% Monthly
1% Monthly
4% Monthly
3% Monthly
2% Monthly
0.5% Monthly
0.5% Monthly
2% monthly
4%
4%
monthly/daily
monthly/daily
2%
5% monthly/annual
2% qtry
100%
Target
for major incidents ( more than first aid needed) , 8760 hrs =6 , less than
8760 hrs =0.
monthly av </= 5 per month-6, 6- 8per month-5, 8-10 per month-4, > 10=3
Av monthly score ( 0=6, 1& immd cured -5, </=2 and next day cured=4 , >2 and next day
cured =3 , not cured by next day=1 (IHR points only to be considered)

95%+= 6, below 95%= 3
Av Monthly 92% + : 6 ; 88-91.9% : 5 ; 85-87.9% : 4 ; Below 85% : 3, below 80= 2, below
75= 1 ( blr+Noida) 94% + : 6 ; 91-93.9% : 5 ;
87-90.9% : 4 ; Below 87% : 3 other Commissary
Monthly Av 89% + : 6 ; 86-88.9% : 5 ; 84-85.9% : 4 ; Below 84% : 3 (blr+Noida),
92% + : 6 ; 89-91.9% : 5 ; 85.9-88.9% : 4 ; Below 84% : 3 other Commissary
Comprehensive 89% + : 6 ; 86-88.9% : 5 ; 84-85.9% : 4 ; Below 84% : 3 (blr+Noida),

Al pending issue closed by
25 days = 6 ( except management involment issues), 25 - 30 Days = 5, 31- 35 Days = 4,
>35 days = 3
<5=6, <15=5,<20=4, more than 20=3 or TAT> 36 hours ,TAT 24-36 hours
Seting up of system in place , wef july 15 . Daily /Monthly average score 1
AreaX1 Dev =6, 2 AreasX1 Dev=5, </=1 per day/area =4, </=2 = 3, 3=2, >
3=1.
per trip </=1 Obs : 6 ;<3 : 5 ;<4 : 4;>5: 3
Delivery NC : </=15% : 6 ; </=20% : 5 ; <25% : 4, > 25=:3
.5 Sankalp per person per qtr - 6 ,

.4 - 5,
.3 -4 ,
less than .2 : 3
> 80% = 6 ,60-70%+ =5, 60-50%=4, below 50%=3
To be tracked , 100% - 6, 90-95 = 5, below 90 =3 Monthly Activity - Report to be share
by 05th Every month

80% + : 6 ; >70% : 5 ; >60% : 4 ; Below 60% : 3
80% score or top 3 dept rating = 6, >/=6% inc over ytd score = 5, 5.99%-4%
inc over ytd score =4, 3.99%-2% inc over ytd score =3, 2% inc over ytd
score =2 , 0% inc over ytd score =1 ; also Ragular presentation of
commissary score card in monhtly / qtry fida, monthly regional team
review
95+% : 6 ; 95% : 5 ; 90% : 4 ; Below 85% : 3 TAT 24 -36 hours wef july,; not responded
within 36 hours will be taken as unresolved complaints rating
15 stores-6,12-15 stores-5,6 stores-4,5 or less-3
</= 2= 6, </=3= 5, </=6 = 4, >6 = 3
budgeted target of sale savings of 3% over bud= 6 ;saving 1% over

bud=5, meet budget =4, 102-103% : 3 ; 104-105% =2 ; Above 105% : 1;
budgeted target savings of 3% over bud= 6 ;saving 1% over bud=5,

meet budget =4, 102-103% : 3 ; 104-105% =2 ; Above 105% : 1;
Av monthly ('below <8000=6, <15000 = 5, <20000=4, <30000 = 3, <40000

= 2, >40000 =1) for Large , ( <5000= 6, < 10000= 5, < 15000=4, < 20000=3 ,
< 25000=2, > 25000=1) for medium cml wef july 15
< 50k = 6, <60k = 5 rating,<75k= 4 , >1lac =3 for large commissary, '< 25k =
6, <30k = 5 rating,<40k= 4 , >50K =3 for medium commissary
< 10k = 6, <20k = 5 rating,<30k= 4 , >40k =3 for large commissary, '< 6k = 6,
<10k = 5 rating,<15k= 4 , >20k =3 for medium commissary
100% OTM to be used for planning =6, <100% or partial usage =4, not using=
2
99%+>6 :93-98%> 5:91-92.9%> 4; Below 91>3
Report with high non complaince to be generated and analysed for reason and reporting
of defaulter to Logistics head for action by 5th of each month =6,
non reporting of the same = 3

all vehicle with checklist compliance >90+%=6 :85-90%= 5:80-85%= 4; Below 80= 3
Credit note for the same to be received </= 15 days = 6, </=20 days =5,
</=25 days = 4, >/=30days =3
2 hours per person /month =6, 1.5-2 hours per month=5 , 1.5-0.5 hours per month =4 ,
<0.5 hours =3
100% timely implementation of new projects
100% compliance =6; <100%=3

100% compliance =6; <100%=3
new vendor initiative for cost saving , other misc project
Rating 6 -- (1) Update Compliance Cjheck list/SOPs/CSA by 30th Jun 15
(2) Update AMT in time for all the four quarters
(3) at least 90% Compliance in every area by the end of Q4 FY16
CSR /F@W /RnR 1 per qtr-6,1 per 2 qtr-5.1 per 3 qtr-4,1 per yr-3
Is tool Timeline for
Measurement tool available measurement
daily score card/ monthly

score card yes immediate
IHR points to be finalized
and circulated along with
Rajiv no june
commissary score card

already floated yes immediate
QA assessment score yes immediate
last audit score yes immediate
Quality score card/

commissary score card/ yes immediate
safe temp cut off temp and
duration to be finalized
alongwith Rajiv no july
Logger/trip sheet yes immediate

trip sheet /
probe/thermometer( define
mearurement sop) partial july
sankalp data yes july

july for commissary
with otm , non otm
OTM tool commissary by Sept
july for commissary

with otm , non otm
july for commissary

with otm , non otm
SDR score sheet yes june

Complaints received by
mails/ commissary help currently
desk no july
Store visit format to be
made no june
delay data from Dispatch yes july
Budget vs actual yes june
logistcs vs sale tracker yes june
RSTN tracker yes june
july for OTM

commissary, sept for
non commissary
OTM store
monthly reco/ new rtvs yes immediate
OTM commissary
from July and rest of
OTM report, target to be decno Commissary = Sept

truck check list., to float to june
all by Kapil no
p credit notes/ mrn yes june
training calander to be
made by individual
commissary yes june
monthly reco yes june

daily receiving tracker yes june
project base
(1) Update Compliance Check
list/SOPs/CSA by 31st Jul 15.
(2). Regularly update the AMT on
quarterly basis on or before declared
time limit.
(3). Give certificate to Board on quarterly
basis with at least 85% compliance in
CSA/IA/ERM and 100% compliance in
statutory compliance (4) Regular review
of SOPs / systems
Calander to be made by
individual commissary yes june
SL
1
2
5
6
KRA
Safety
Safe Hours (for major incidents only that did not get cured with First Aid)
# of Minor Safety Incidents during Despatch / Order Managemennt Operation

Quality
# Critical Observations in Daily Checklist -- FTD & MTD
QA Score Card score for the month -- Commissary related items, #3 to #9
QA Assessment Score - Monthly
Last International Audit Score
# pending critical gaps from the last International Audit- not closed within 30 days
# Complaints (all Supply related complaints and quality related complaints only for
Commissary Products) from Restaurants - 100% addressal within TAT (pre=defined)
Dough Quality/Proofed Dough/Dough Placement / tray cleaning/ broken tray/ foreign material
contamination @ prodction stage
No of complaints related to Food Safety
Cold Chain Compliance -- weekly -- # of deviations beyond the cut-off temperature /

duration in each of the following areas (Dough Cooler)
Store visit
Sankalp -Number/person/qtr (Good quality Sankalps - process improvement /cost savings)
No of instances of dough supply shortfalls due to production delays/issues (due to breakdowns or tray
unavailability)
OEE
%age delayed DAY CLOSING

Inventory Record Accuracy – month end -- %age & amount – physical count to be done by Planning
team – Physical Count to be written on Baan inventory report and signed off with explanation for
differences, % age against total SIF qtys
Yield % age variance in Rs. & % -- 99% for Dough / 97.5% for DD / 95% for Thin Crust
# Reverse STN due to dough quality issue (Production related)
Productivity/person/pie versus target
Housekeeping /Labour cost versus budget
Cleaning & hygiene cost versus budget
SAP Implementation
Project on Six sigma / Cost Saving / Process Improvement projects
2 hr Training/person/month
- Statutory Compliances: Regular updation of checklist; timely compliance (i.e. timely and correct filing of returns/forms, deposit of
dues; timely procurement of all applicable licences); Quarterly update of progress on time.
- SOPs & Internal Control-CSA: Laid down and regular update of SOPs to strengthen Internal Controls; compliance of functional SOPs;
Quarterly update of progress on time.
- ERM: Regular update of Risks; Take action (Completion) of assigned mitigation plans; Quarterly update of progress on time.
- Internal Audit: Timely submission of data and response to Internal Audit Observations/reports; Quarterly update of progress on time.
6.laugh/fun at work
% compliance to (i) timely generation of CSR / F@W / Training / R&R calendars (ii) timely
execution as per plan
Total
Frequenc current
Weightage y trend
2% Yearly
3% Monthly
4% Monthly
3% Monthly
4% Monthly
5% Yearly
4% Monthly
3% Monthly
Monthly
4% Qtrly
3% Monthly
2% Qtrly
2% Monthly
5% Monthly
15% Monthly
2% Monthly
4% Monthly
5% Monthly
2% Monthly
3% Monthly
2% Monthly
2% Monthly
6% Yearly
4% Yearly
4% Monthly
5% Quarterly
2% Quarterly
100%
target
for major incidents ( more than first aid needed) , 8760 hrs =6 , less than
8760 hrs =0.
Av monthly score ( 0=6, 1& immd cured -5, </=2 and next day cured=4 , >2 and next day
cured =3 , not cured by next day=1 (IHR points only to be considered)

Av Monthly 92% + : 6 ; 88-91.9% : 5 ; 85-87.9% : 4 ; Below 85% : 3, below 80= 2, below
75= 1 ( blr+Noida) 94% + : 6 ; 91-93.9% : 5 ;
87-90.9% : 4 ; Below 87% : 3 other Commissary

25 days = 6 ( except management involment issues), 25 - 30 Days = 5, 31- 35 Days = 4,
>35 days = 3
<5=6, <15=5,<20=4, more than 20=3 or TAT> 36 hours ,TAT 24-36 hours
monthly Av <5=6, <15=5,<20=4, more than 20=3 or TAT> 48 hours ,TAT 36-
48 hours
AreaX1 Dev =6, 2 AreasX1 Dev=5, </=1 per day/area =4, </=2 = 3, 3=2, >
3=1.

.4 - 5,
.3 -4 ,
less than .2 : 3
</= 2= 6, </=3= 5, </=6 = 4, >6 = 3

OEE : 85% + : 6 ; 82-84.99% : 5 ; 80-81.99% : 4 Below 80% : 3
95% + : 6 ; 90-94.9% : 5 ; 85--89.9% : 4 ; Below 85% : 3

</=.03%=6, .031-.041%=5, .042-.05=4, >.05=3
deviation from target wastage allowance; meeting the target = 4,
incerase in yield by +0.1% = 5, inc by 0.2% = 6 reduction in yield by
0.5% = 3, reduction in yield by 1%= 2
Av monthly Amount ('below <1000=6, <2000 = 5, <3000=4, <4000 = 3,
<5000 = 2, >5000 =1)
meet the target= 4, overachieve the target by 3% = 5, overachieve target
by 5%= 6, miss the target = 3,



All cost efficiency/ process improvement project
2 hours per person /month =6, 1.5-2 hours per month=5 , 1.5-0.5 hours per month =4 ,
<0.5 hours =3

Timeline for
Measurement tool Is tool available measurement

IHR points to be finalized and

circulated along with Rajiv no june
commissary score card already

floated yes immediate
Qa assessment score yes immediate

Quality score card/
commissary score card/ yes immediate
Quality score card/

commissary score card/
mails / phones yes immediate
safe temp cut off temp and
duration to be finalized
alongwith Rajiv no july
Store visit format to be made no june
sankalp data yes july
delay data from Dispatch yes july

new oee format to be made no july
checklist to be made dept wise july

daily no
monthly/Daily pv sheets yes june
yield tracker yes june

tracker with productivity
target to be made no july
Budget vs actual yes immediate
Budget vs actual yes immediate
training calander to be made

by individual commissary yes june
(1) Update Compliance Check list/SOPs/CSA

by 31st Jul 15.
(2). Regularly update the AMT on quarterly
basis on or before declared time limit.
(3). Give certificate to Board on quarterly
basis with at least 85% compliance in
CSA/IA/ERM and 100% compliance in
statutory compliance (4) Regular review of
SOPs / systems
All agreements to be owned by respective Department Heads
SL KRA Weightage
Safe Man Hours (for Major indcidents that didn’t get cured
1 with First Aid) 1%
# of minor Safety Incidents (cured with First Aid) 1%
2 # Critical Observations in Daily Checklist -- FTD & MTD 4%
QA Score Card score for the month -- Commissary related

items, #3 to #9 3%
QA Assessment Score - Monthly 3%
Last International Audit Score 4%
# pending critical gaps from the last International Audit-

not closed within 30 days 3%
# Complaints /issues (all FEFO/shelf life related complaints

WH/ Commissary Products) from Restaurants - 100%
addressal within TAT (pre=defined) 4%
Cold Chain Compliance -- weekly -- # of deviations beyond

the cut-off temperature / duration in each of the Chiller
and Freezers 5%
Store visit 2%
3 Innovation
Sankalp -Number/person/qtr (Good quality Sankalps -

process improvement /cost savings) 2%
4
%age vehicles not unloaded on the same day of receiving the same
4%
# issues raised by the Despatch Team regarding late issue of

materials
6%
5 Cost efficiency+ 100% asset protection

Inventory Record Accuracy – Cycle Counting -- %age and amount –
daily & MTD 5%
Inventory Record Accuracy – month end -- %age & amount –
physical count to be done by Planning team – Physical Count to be
written on Baan inventory report and signed off with explanation
for differences( both + and - ,in absolute value), % age against
Commissary Sales
8%
3Pl Warehousing cost vs Budget 3%
Budget Adherence - labour cost related to WH 2%
Budget Adherence - unloading cost related to WH 2%
Rs Write off due to delayed reporting of Warehouse Damages /

Expiries / Slow Moving Stocks 5%
Closing of month end service orders by 30/31 st of the month 2%
2 hours / person / month training for all -- internal /

classroom training 2%
SAP Implementation 8%
- Statutory Compliances: Regular updation of checklist; timely compliance (i.e. timely
and correct filing of returns/forms, deposit of dues; timely procurement of all applicable
licences); Quarterly update of progress on time.
- SOPs & Internal Control-CSA: Laid down and regular update of SOPs to strengthen
Internal Controls; compliance of functional SOPs; Quarterly update of progress on time.
- ERM: Regular update of Risks; Take action (Completion) of assigned mitigation plans;
Quarterly update of progress on time.
- Internal Audit: Timely submission of data and response to Internal Audit
Observations/reports; Quarterly update of progress on time.
8%
MRnN booking in system beyond 24 hrs 3%
% Time Day closing done on time 3%

Obtaining of credit notes from suppliers and transporters in 30 days
time 2%
# pending action points from last internal / external audit
2%
6 Laugh/fun at work
% compliance to (i) timely generation of CSR / F@W /

Training / R&R calendars (ii) timely execution as per plan 3%
100%
Frequency
Monthly
Monthly
Monthly
Monthly
Monthly
Yearly
Monthly
Monthly
Monthly
Qtrly
Qtr
Monthly
Monthly
Daily
monthly
monthly
monthly
monthly
monthly
monthly
monthly
monthly/annual
weekly
Daily
monthly
monthly
qtry
Target/KPI
for major incidents ( more than first aid needed) , 8760 hrs =6 , less than 8760
hrs =0.
Av monthly score ( 0=6, 1& immd cured -5, </=2 and next day cured=4 , >2 and next day cured
=3 , not cured by next day=1 (IHR points only to be considered)

Av Monthly 92% + : 6 ; 88-91.9% : 5 ; 85-87.9% : 4 ; Below 85% : 3, below 80= 2, below 75= 1
( blr+Noida) 94% + : 6 ; 91-93.9% : 5 ; 87-90.9% : 4 ;
Below 87% : 3 other Commissary

25 days = 6 ( except management involment issues), 25 - 30 Days = 5, 31- 35 Days = 4, >35 days
=3
0=6, <5=5,<10=4, more than 10=3 TAT 24-36 hours

AreaX1 Dev =6, 2 AreasX1 Dev=5, </=1 per day/area =4, </=2 = 3, 3=2, > 3=1.

.4 - 5,
.3 -4 ,
less than .2 : 3
100% Vehicle unloaded within 24 hours after reporting = 6, 24-36 hour =5 , > 36 =3
0=6, <3=5,<5=4, more than 5=3
>90% accuracy =6, 80-90% accuracy =5, 70-80% accuracy =4, and less than 70 %
accuracy =3
</=.03%=6, .031-.041%=5, .042-.05=4, >.05=3
budgeted target of sale savings of 3% over bud= 6 ;saving 1% over bud=5,
Av monthly ('below <8000=6, <15000 = 5, <20000=4, <30000 = 3, <40000 = 2,

>40000 =1) for Large , ( <5000= 6, < 10000= 5, < 15000=4, < 20000=3 , < 25000=2,
> 25000=1) for medium cml wef july 15
SO closed by 30th = 6,, SO reported late =3,
2 hours per person /month =6, 1.5-2 hours per month=5 , 1.5-0.5 hours per month =4 , <0.5
hours =3

0= 6, <2=5, <5=4, > 5=3

95% + : 6 ; 90-94.9% : 5 ; 85--89.9% : 4 ; Below 85% : 3
Credit note for the same to be received </= 15 days = 6, </=20 days =5, </=25
days = 4, >/=30days =3
100% internal audit recommendation implemented =6, 75-80= 5, 72-75= 4, below 72 =3 as per
committed timeline
Timeline for
Measurement tool Is tool available measurement
IHR points to be finalized
and circulated along with
Rajiv no june
commissary score card

already floated yes immediate
QA assessment score yes immediate
outgoing shelf life norms

to be decided no june
safe temp cut off temp

and duration to be
finalized alongwith Rajiv no july
Store visit format to be
made no june
sankalp data dept wise yes july
token details / entry

register yes june
compile handover timings,

except emergency no june
daily / monthly pv sheets yes june

monthly pv sheets yes june
SO due to damages/
mishandling/
obsolation/loss during
staging area of WH etc etc yes june
SO reports yes june
training calander to be
made by individual
commissary yes june
(1) Update Compliance Check

list/SOPs/CSA by 31st Jul 15.
(2). Regularly update the AMT on
quarterly basis on or before declared
time limit.
(3). Give certificate to Board on
quarterly basis with at least 85%
compliance in CSA/IA/ERM and 100%
compliance in statutory compliance (4)
Regular review of SOPs / systems
mrn vs receiving register yes june

checklist to be made dept july
wise daily no
p credit notes/ mrn yes june
last I audit yes june

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KRA

# of Minor Safety Incidents during Despatch / Order Managemennt Operation

# Critical Observations in Daily Checklist -- FTD & MTD

QA Score Card score for the month -- Commissary related items, #3 to #9

QA Assessment Score - Monthly

Last International Audit Score

Cold Chain Compliance -- weekly -- # of deviations beyond the cut-off temperature /

Sankalp -Number/person/qtr (Good quality Sankalps - process improvement /cost

For all deliveries

%age orders committed for in time (minimum 6 hours beforehand) except

SDR Rating (+ regular presentation in quartery FIDA)

Supply Chain HelpLine - % complaints responded / resolved within TAT

Logistics Cost in Rs. Vs Budget

%age of Net Sales Vs. budget

Rs. Net loss in-transit to the Company (RSTNs)

Rs. Transferred back from staging area to warehouse

Rs. Received back from stores due to excess loading

Transport Capacity Utilization – cuft – KM %age

1. Truck trip time – actual versus target, %age

2. %age of trucks placed with deviations against the inspection checklist

2 hours / person / month training for all -- internal / classroom training

1% Daily & Monthly

1% Daily & Monthly

Daily & Monthly

cured =3 , not cured by next day=1 (IHR points only to be considered)

92% + : 6 ; 89-91.9% : 5 ; 85.9-88.9% : 4 ; Below 84% : 3 other Commissary

Delivery NC : </=15% : 6 ; </=20% : 5 ; <25% : 4, > 25=:3

.5 Sankalp per person per qtr - 6 ,

To be tracked , 100% - 6, 90-95 = 5, below 90 =3 Monthly Activity - Report to be share

by 05th Every month

within 36 hours will be taken as unresolved complaints rating

15 stores-6,12-15 stores-5,6 stores-4,5 or less-3

</= 2= 6, </=3= 5, </=6 = 4, >6 = 3

budgeted target of sale savings of 3% over bud= 6 ;saving 1% over

budgeted target savings of 3% over bud= 6 ;saving 1% over bud=5,

Av monthly ('below <8000=6, <15000 = 5, <20000=4, <30000 = 3, <40000

of defaulter to Logistics head for action by 5th of each month =6,

non reporting of the same = 3

100% compliance =6; <100%=3

daily score card/ monthly

commissary score card

QA assessment score yes immediate

last audit score yes immediate

last audit score yes immediate

Quality score card/

Logger/trip sheet yes immediate

sankalp data yes july

july for commissary

july for commissary

SDR score sheet yes june

delay data from Dispatch yes july

Budget vs actual yes june

logistcs vs sale tracker yes june

RSTN tracker yes june

RSTN tracker yes june

RSTN tracker yes june

july for OTM

from July and rest of

OTM report, target to be decno Commissary = Sept

p credit notes/ mrn yes june

monthly reco yes june

# of Minor Safety Incidents during Despatch / Order Managemennt Operation

# Critical Observations in Daily Checklist -- FTD & MTD

QA Score Card score for the month -- Commissary related items, #3 to #9