STUDENT LOAN LIVE TRANSFER

REBUTTALS AND SCRIPTS

REBUTTALS:
ARE YOU WITH THE GOVERNMENT?
We are not directly from the gov't., however we are affiliated/associated with the government.

WHERE ARE YOU CALLING FROM?

“I am calling from Loan Rescue.” (back to point of interruption)

WHERE ARE YOU LOCATED?

“We are located in California, but we have different offices nationwide.” (back to point of
interruption)

HOW DID YOU GET MY NUMBER?

“We are calling from an automated dialer that is system generated for those who made an
inquiry regarding Student Loan.” (back to point of interruption)

I DID NOT MAKE ANY INQUIRY!

“Is there a household family member that might have inquired?” (back to point of interruption)

WHO ARE YOU LOOKING FOR?

“That’s the reason why we are doing this call to know who is the person that inquired regarding
Student Loan.” (back to point of interruption)

WHY DO YOU NEED TO KNOW?

“These are income-based programs so we need to know in order to transfer you to the proper
department.” (back to point of interruption)

WHERE ARE YOU LOCATED?

“We are located in California, but we have different offices nationwide.” (back to point of
interruption)

HOW DID YOU GET MY NUMBER?

“We are calling from an automated dialer that is system generated for those who made an
inquiry regarding Student Loan.” (back to point of interruption)

I DID NOT MAKE ANY INQUIRY!

“Is there a household family member that might have inquired?” (back to point of interruption)
WHO ARE YOU LOOKING FOR?
“That’s the reason why we are doing this call to know who is the person that inquired regarding
Student Loan.” (back to point of interruption)

WHY DO YOU NEED TO KNOW?

“These are income-based programs so we need to know in order to transfer you to the proper
department.” (back to point of interruption)

ARE YOU SCAM?

“No, we are not scam. We are actually registered to Better Business Bureau.” (back to point of
interruption)

What is this about?- You recently requested help for your Student Loans- I need to ask you
just a couple questions to see if you qualify for a significant payment relief from your student
loans. - GO TO THE QUESTIONS

I keep getting a call from this number? We are contacting you because in the past you
requested assistance with your Student Loans? I need to ask you just a couple questions to
see if you qualify for a significant payment relief from your student loans. - GO TO THE
QUESTIONS

Stop calling me/ take me off your list- No problem I will put you on our Do Not Call List. It takes
24-48 hours for it to go into effect. Can I confirm your phone number?

ANY AND ALL QUESTIONS - “That’s a great question! But unfortunately, I am not authorized to
answer that. My job is to simply have you answer few basic questions, okay?” (back to point of
interruption)

Your number is registered under the name of __________, are you a scam?
Where are you calling from? - We're calling from California. How come your number is listed in a
different state?

We are not a scam, we are based in California. We are affiliated with the US DEPARTMENT OF
EDUCATION and The Better Business Bureau. Since we have different centers that operates
nationwide, our loan center often uses Voice Over Internet Protocol so we can be traced for
Quality Assurance Purposes in together with federal compliance.

AVOID SAYING “Do you want to reduce your monthly payment to your student loans?”
Instead we can say “Let me help you with your federal student loans, so you can pay and your
credit score will not be affected” Instead we can say “Let us help with your federal student loans,
so you can pay and your credit score will not be affected"
“These are government-funded programs, working with The US DEPARTMENT OF
EDUCATION, We need to take actions with your loans, or else you’ll be in forbearance,
deferment or default on these loans. Loan Rescue is here to help you with your student loan
debt”

CAN I HAVE YOUR CALLBACK NUMBER

We're calling from an AUTOMATED DIALER so we don't have any available callback number
ALL OUR CALLS ARE INTENDED FOR OUTGOINGS ONLY that's how an automated dialer
system works.