PRPC Certified System Architect PRPC Certified Senior System Architect

RAMYA
SENIOR PEGA DEVELOPER
Phone No: 210 963 7352
Email: sudheer01@sforceit.com

Professional Summary:

• Around 8 years of experience in IT Industry including 5 years of experience in PEGA PRPC in

Analysis, Design, Development, Maintenance/Support, Integration and Deployment.
• Being a Certified Senior System Architect (CSSA) Pega PRPC v7.1 from PegaSystems involved in
multiple projects covering all the areas of Software Development Life Cycle (SDLC) including
Requirements Analysis, Application Design, Technical Design, Development, Testing &
Debugging along with Implementation, Documentation and incorporation of user feedback to
plan enhancement in the Application system.
• Experience in upgrade of PRPC applications.
• Created the Business Process Flows and Flow actions in Pega PRPC
• Have a good knowledge on Object Oriented Programming Concepts and Programming
Languages including C, Java/J2EE, VB Script and JScript
• Worked with Databases which include SQL Server, Oracle, MQ-SQL
• Experience in defining class structure and hierarchy, based on PEGA best practices and
guardrails, configuring agents, connectors, data model, process flows, business logic
definition, SLA, user interface Design, QA, Case Management, Dynamic Class Reference (DCR),
Pega Pulse and Performance Tools.
• Extensively worked with Stage based case management to create processes and flows.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Extensive debugging skills in PRPC using TRACER, Clipboard, PAL and Rule Inspector.
• Designed and implemented Decision Rules, Declarative Rules, Validation Rules
• Work exposure on Integration (REST, SOAP and SQL) with PRPC.
• Experience in developing web pages using HTML, JavaScript and CSS.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web
Services (SOAP) and has Exposure in Pega CPM Framework

Technical Skills:

 BPM Product PEGA Rules: Process Commander V7.1.6, V6.1, V6.3, V5.5.
 PRPC Skill Set: File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class
Design, Security and UI
 Frameworks: Smart Dispute, Smart Investigate, Struts, spring
 Methodologies: RUP, Waterfall, Six Sigma, CMM, SCRUM, Agile.
 Bug Tracking / Version Control: Jira, Mercury, Tortoise SVN, Clear case.
 Modeling: Rational Rose, MS Visio, Enterprise Architect.
  Programming Languages: C, C#, Core Java, J2EE, Web services.
 Web Technologies: XHTML, XML, Java script, Ajax, J2EE and Adobe Flex.
 Databases: Oracle DB2, My SQL, SQL Server.
 Web Servers: BEA Web Logic 8.x, IBM Web Sphere 6.x, Apache Tomcat.
 Other Tools / Technologies: Nexus, SharePoint, Adobe Photoshop, Load Runner, Eclipse, QTP,
MS Office Suite, MS Project.

Education:

Bachelor of Science in Computer Science

Amrita Vishwa Vidyapeetham (Bangalore, INDIA) – GPA-3.25/4.00

Certifications:

PEGA CSA – PEGA SYSTEM ARCHITECT Version 7.2

PEGA CSSA – PEGA SENIOR SYSTEM ARCHITECT Version 7.2

Professional Experience:

Anthem, Atlanta, GA Mar 2017 – Present

Role: Senior Pega Consultant

Description: Anthem, Inc., we believe that our health connects us all. So we focus on being a valued
health partner and delivering quality products and services that give members access to the care they
need. With more than 74 million people served by our affiliated companies including approximately 40
million enrolled in our family of health plans, we can make a real difference to meet the needs of our
diverse customers.

Responsibilities:

• Worked closely with business analysts and business users in the process of requirements
capture and analysis for designing, developing and implementing enhancements to the
Application.
• Created Use Cases and developed Business Rules document for the implementation of
Workflows in Pega PRPC.
• Designed and developed process flows for the application and also worked on activities.
• Creation of search reports using List view and Summary view rules of PRPC.
• Ensuring onsite to offshore transition, QA Processes and closure of problems & issues.
• Worked in migration of rules, also migrated individual rule sets.
• Involved in Creating Activity, Harness, Circumstancing, Work Flow, Validation Rules, Data
Modeling, properties, Class Structure and Correspondence,
• Created User Interface such as Sections, Flow actions, and Harness
• Implemented various PRPC components like Decision Tables, Decision Trees, Declare
Expressions, Constraints, and Indexes.
• Creating activity, flows and screens. Developed and designed class structure, workflows as well
as integration between systems for smooth and optimized operation of systems.
• Implemented rulesets and classes for the application with the help of senior system architect.
 • Managed cases effectively by creating flow actions and created properties and activities along
with data fields, data pages for concerned classes.
• Created User Interface (UI) with the help of harness and section rules using various layouts.
• Designed flows and activities in the flow diagrams for work objects
• Defined PRPC components like declare expressions, Data Transforms, decision tables and
decision trees.
• Actively involved in defect tracking and management.

Environment: PRPC 7.1.7, 6.3 SP2

US Bank – Minneapolis, MN Aug 2015 – Feb 2017

Role: Senior Pega Developer

Description: The US Bank, Inc. is an American multinational investment banking firm that engages in
global investment banking, securities, investment management, and other financial services primarily
with institutional clients. US Bank is headquartered at the Lower Minneapolis area of MN. The firm
provides mergers and acquisitions advice, underwriting services, asset management, and prime
brokerage to its clients, which include corporations, governments and individuals.

Responsibilities:
• Understanding business cases by analyzing the production process.
• Had regular meetings with the supervisors and management to understand the complicated set
of Business rules.
• Handled the Pega Application upgrade from PRPCV6.3SP1 to PRPCV 7.1.
• Performed rule set management and rule deployment (product rules / product patches). Used
Smart Dispute framework for meeting the requirements of the client.
• Interacted with Users, Developers, Project Manager to understand the business process, identify
Enhancements and gather Business Requirements. Interacted with testers for any issues to be
resolved.
• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business
scenarios.
• Prepared the User Interfaces (section, harness, and flow action), portal representation.
• Designing the SQL connector to get data from the external database.
• Creation of Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Used RDB-list, RDB-open, and RDB-save depending on the business rules in the project.
• Involved in the rules management and associated tools such as export & import tools (Rule set
and Rule set Version).
• Responsible for making design documentation of the project.
• Involved in attaching SLA in assignments and created SLA activity depending upon the
requirement of the project and End to end Integration testing of the application.

Environment: PEGA PRPC V6.3/V7.1, Jira, DB2, IBM WebSphere, Toad, JAVA, MS Visio, SQL, HTML, CSS,
XM
Change Health, Nashville, TN Dec 2014 - July2015
Role: Pega Developer

Description: Change Healthcare, is a provider of revenue and payment cycle management and clinical
information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare
system. The company operates the largest financial and administrative information exchange in the
United States.

Responsibilities:

• Define requirements for new applications and customization adhering t standards, processes
and best practices
• Implemented Agile / Scrum Methodology and participated in development & conversion of
business requirements into Jira stories and analyzed that with team to make sure development
is according to business need
• Review process design and reusable component development
• Design & Development of the Business Process Management (BPM) components which
includes PRPC Flows, Business Rules for application flow
• Involved in design and development of Data Model, Complex Process flows, Activities,
Functions and User Interface (UI) Rules.
• Design and development of Harness rules, Section rules and Layouts
• Created Activities and steps for implementing Core Business Logic.
• Design and development of Report Rules, Technical Rules and Security Rules
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Created Gadget and HTML Fragment rules for custom portals
• Designed customer, User and Manager Portals
• Creating a comprehensive rule-based smart dispute that automates the resolution of disputes
and chargebacks of credit card and debit card.
• Created rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB
save, RDB Open, RDB list and SLA rules to assignments & work objects for time-constrained
processing of assignments and work objects
• Worked with DBA on improving the response times of the various queries, and the overall
performance of the system
• Worked with Declare Indexes, Agents and Listeners
• Worked with Xml Parse and Steam Rules.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for
debugging
• Worked extensively in designing application security which involves setting up Access groups,
Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups
• Code Reviews and Peer reviews
• Involved in Bug fixes and Unit testing

Environment: PRPC 6.2

BIE – Woodland Hills, CA Dec 2013 – Nov 2014

Role: Pega Developer
Description: Business Insurance Express (BIE) system is a complete insurance application that allows
agents to generate new business quotes, send these quotes to Underwrite, Bind the policy, and
complete the request by Issuing coverage. The process earlier included manual work and was time
consuming. Also, inherent to the current process is the increased likelihood of manual error and
duplication of tasks. With the implementation of a workflow, the process is automated, making the
process more efficient.

Responsibilities:
 Development using PEGA Rules Process Commander V 6.3 according to the Business
Requirements.
 Worked in Production Support team, wherein handling many critical defects and delivered it on
time.
 Responsible for making Design documentation of the project, RTM (Requirement Traceability
Matrix) of the project.
 Interacted with Users, Developers, Project Manager to understand the business process, identify
enhancements and gather Business Requirements. Interacted with testing team and provided
support.
 Monitoring Log files for abnormal issues on application and database servers.
 Debugging using Tracer and Clipboard Management.
 Preparing development test cases as per the PRPC suggested approach.
 Generated the reports using PRPC OOB Functionalities. Development activities were performed
using Smart Dispute Framework.
 Troubleshoot and communicate with PEGA Support team in order to resolve technical issues.
 Implementing User Interface for various flows like claims, complaints etc. using Portals,
Sections, Harness,
 HTMLs and other supportive UI related rules.
 Implemented Decision tables, Decision Maps and Declarative expressions.
 Attended weekly Farmers IT Status Call and coordinated the major IT issues in BIE.
 Took ownership of several modules and managed a team and delivered the work in time.
 Handled the Ruleset Management for this module in an efficient way.
 Has got excelled in creating the flow in Microsoft Visio and Creating the Class Structure Pega.
 End to end Integration testing of the application.
 Expertise in Performance Testing using Rules Inspector, DB Tracer, PLA (Pega Log Analyzer) and
PAL
 Designing and developing Process Flows, Activities and User Interface Rules for Tickets
Escalation System.

Environment: PEGA PRPC V6.3 SP2, MSSQL, Visio 2003, Oracle 9i, Windows XP.

Nike, Seattle, WA Aug 2012 – Nov 2013

Role: Pega Developer

Description: Involved in re-engineering the process model and its associated pricing model to improve
its approach to risk selection/pricing and implement the ability to meet compliance/regulatory
commitment throughout. The existing system had significant operational and productivity challenges
including inconsistent and inaccurate pricing, risk of losing IP, insufficient governance and auditing. BAU
is a project for maintenance of all the applications. Worked heavily on a customer-facing role with
clients such as Coles Motor/Home, KTAS Motor, OAMPS, and LSV.

Responsibilities:

 Worked on Designing and developing Workflows, and Rule sets as well as integrating the
application with external systems.
 Involved in testing and troubleshooting the issues of application using PRPC tools like Rules
Inspector, Clipboard, and Tracer.
 Created HTML rules, Properties, Embedded Pages and Correspondences.
 Designed and implemented User Interfaces using Sections, Harness and Portals.
 Created Agents which will run in the background to sending Correspondences, to generate daily,
weekly and monthly reports.
 Created Activities, steps and methods and calling other activities for implementing core business
logic.
 Got the XSD/DTD representing the legacy data in XML format and used ‘Connector and
Metadata Accelerator’ wizard in PRPC to create classes and properties and a starter Parse XML
rules corresponding to the XML definition.
 Able to debug using the tools provided by PRPC i.e., Tracer, Rules Inspector and Clipboard.
 Created List view reports for the reporting purpose in the process commander.
 Created Connect-SQL rules for querying the external database
 Involved in Creation of validation rules to implement business logic validation
 Created Activities, steps and methods like property set, page new, calling other activities for
implementing core business logic.
 Involved in testing and troubleshooting the issues of application using PRPC tools like Rules
Inspector, Clipboard, and Tracer.
 Worked closely with the SME’s in modifying the flows.
 Worked on the Flowchart and Process diagrams using MS Visio.
 Involved in Code migration form Dev to UAT and Prod.

Environment: PRPC 5.5, 6.1

AIG, NYC Nov 2011 – July 2012

Role: Programmer Analyst

Description: Pega rules are configured through Pega Workbench to provide a Web based submission,
quote / bind system to support AIG. This will support insurance transaction processing & on the spot
document issuance for multiple lines of business & products, mainly in the retail segment. Through this
the partners will be enabled to efficiently and effectively service the requirements of their customers
from quote to policy issuance, and policy lifecycle management.

Responsibilities
● Involved in converting small talk code to java.
 ● Developed new classes and POJOs according to the business requirement.
● Creating new Action Classes.
● Involved in retrieving the data from AS400 database.
● Deployed the application onto We Logic Server.
● Developed test cases using JUnit.
● Involved in bug fixes and maintaining the application.
● Used SVN for version control.
● Used Eclipse for project development.

Environment: Java1.5, Web Logic Server 9.2, JUnit, SVN, Eclipse IDE 3.3, AS400, Windows XP.

HSBC Bank, Pune, India Oct 2009 – Oct 2011

Role: Java Programmer

Responsibilities
 Wrote stored procedures using PL/SQL for data retrieval from different tables.
 Worked on Eclipse Integrated Development Environment for developing the code.
 Worked extensively on bug fixes on the server side and made cosmetic changes on the UI side.
 Lead the system design using class and sequence diagrams.
 Designed and developed UI using HTML, JSP where users have all the items listed for auctions.
 Developed Controller Servlets, Action and Form objects of struts for process of interacting with
Oracle database 9i and retrieving dynamic data.
 Used Struts tile for page layout throughout the project.
 Developed various activities like transaction history, search products that enable users to
understand the system efficiently.
 Combined deployment descriptors using XML.
 Used WebLogic 9.2 Application servers for deploying the project.

Educational Qualifications:

Bachelor of Engineering in Electrical & Electronics from Jawaharlal Nehru Technological University.
Hyderabad, INDIA.