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Stay in touch with your clients through Instafin Messaging In the past, you and your
Stay in touch with your clients through Instafin Messaging In the past, you and your

Stay in touch with your clients through Instafin Messaging

In the past, you and your colleagues only had a few ways of communicating with your clients. Your team was limited to a short list of ways to reach your clients including:

1. Travelling to visit all your clients individually, requiring hours of transportation

2. Calling your clients on the phone one-by-one to relay information about their accounts

3. Relying on messengers: asking other community members to relay information to your clients

Today, your financial institution can build stronger relationships with your clients through more consistent and reliable communication.

This is possible even when your clients are far from one of your branches or between their regularly scheduled meetings with your team.

hello@oradian.com l +234 803 465 3814 l oradian.com

hello@oradian.com l +234 803 465 3814 l oradian.com When I review the performance of our branches
hello@oradian.com l +234 803 465 3814 l oradian.com When I review the performance of our branches

When I review the performance of our branches month after month, I can see our portfolio quality is getting better since we started sending payment reminders with Instafin Messaging.

© Oradian

our portfolio quality is getting better since we started sending payment reminders with Instafin Messaging. ©

Stronger client relationships,

stronger portfolio

performance

Stronger client relationships, stronger portfolio performance Based on our customer research and academic research 1

Based on our customer research and academic research 1 , Instafin Messaging is enabling financial institutions to take more control of their loan portfolio and its performance. When your clients are repaying their loans on their time, according to the loan payment schedule you created, your loan portfolio is stronger. When your clients are repaying their loans on time, you are earning revenue that allows you to then create and disburse more loans, or to increase the amount you can lend to your current clients.

Enabling you to take control of your Porfolio At Risk

Portfolio At Risk (PAR) is the percentage of your total loan portfolio that is at risk. The risk is measured by the number of days that your client’s payment is late or overdue. After a certain number of days have past after a loan payment is due, generally 90 days, the loan is considered as a default.

With Instafin Messaging, you can remind your clients of their upcoming payments. Sending payment reminders can lead to higher repayment rates, reduced PAR, more efficient field officers and improved client meetings.

On average, financial institutions start reducing their Portfolio At Risk within the first month of enabling Instafin Messaging.

Their Portfolio At Risk continues to decrease month after month.

What is Instafin Messaging and how does it work?

month . What is Instafin Messaging and how does it work? Instafin Messaging is one of

Instafin Messaging is one of Oradian’s Additional Services that is built into Oradian’s platform. It is a messaging service that enables you to send messages directly to your clients’ mobile phones directly from your Instafin dashboard. It is streamlined communication between your clients and your team. Instafin Messaging is a service created so you can automatically communicate with your clients in real-time.

This is your opportunity to improve your portfolio performance and build stronger client relationships.

Improving communication with your clients through Instafin Messaging

When you equip your team with Instafin Messaging, you can send a message when your clients:

1.

Receive approval on their client application

2.

Receive a loan disbursement

3.

Deposit funds into their accounts

4.

Withdraw funds from their accounts

5.

Make a loan repayment

6.

Have a repayment due soon

7.

Are late on a repayment

Mobile phone ownership is steadily increasing. Individuals are using their mobile phones for a variety of daily interactions. Financial institutions must keep up with their clients and their changing behaviour.

Decreasing portfolio in arrears over 12 months with Instafin Messaging

Percent
Percent
in arrears over 12 months with Instafin Messaging Percent Portfolio in arrears with Instafin Messaging Months

Portfolio in arrears with Instafin Messaging

Months

Portfolio in arrears with Instafin Messaging Months Portfolio in arrears without Instafin Messaging 1 Karlan,

Portfolio in arrears without Instafin Messaging

1 Karlan, D., Morten, M., & Zinman, J. (2012). A Personal Touch: Text Messaging for Loan Repayment. doi:10.3386/w17952

On average, more of my clients are sending payments for their loans on time — without having to call them on the phone and remind them.

without having to call them on the phone and remind them. hello@oradian.com l +234 803 465

hello@oradian.com l +234 803 465 3814 l oradian.com

© Oradian

Find out if your financial institution can benefit from Instafin Messaging Ask these two questions:

Find out if your financial institution can benefit from Instafin Messaging

Ask these two questions:

1. Is your portfolio aligned with industry standards?

Portfolio quality is a key metric for your financial institution. It affects your profitability and can play a role in determining if you will receive funding from other banks or lenders. It is in your best interest to make sure your portfolio breakdown matches the industry standards.

Compare your portfolio to the industry standards

Your portfolio breakdown

• Active loans

• 1-30 days overdue

• 61-90 days overdue

• 91-180 days overdue

• 181-365 days overdue

Key indicators

• Portfolio yield

• Outstanding loan portfolio size

• Risk coverage ratio

Field officer productivity

Operating expense ratio

2. Are your clients getting the most from your meetings?

If your meetings with your clients are only about administration and collecting payments for loans, you are missing opportunities to share other information. Your team could use this valuable face-to-face time with their clients to share best practice, talk about financial education and offer other financial services. Are you using your time with your clients wisely?

If you answered no to these two questions, you can benefit from Instafin Messaging.

Contact us to reap the full benefits of Instafin Messaging

hello@oradian.com l +234 803 465 3814 l oradian.com

Lagos: 803 465 3814 Email: hello@oradian.com Web: oradian.com

© Oradian