WHY MAINTENANCE IS REQUIRED?

Our products are made with an unprecedented commitment towards safety and quality. In order to ensure peace of mind after the initial warranty period,
it is extremely important that the product is serviced by trained professionals who understand the technicality of the product. Our Service Representatives
have been trained through hours of on the job & class room training and know what’s best for our products. While a local service center might promise
you repairs at cheaper prices, the risks that come along with using fake purification filters and parts alone can result in damage to the health & well-being
of you, your family and to the product itself.

A FILTER CHANGE IS JUST LIKE REPLACING AN OLD BATTERY.

When the cartridge is Just like a battery, the filter While it can still function, As it gets consumed, the
new, it works at an slowly depletes with usage the cartridge may need to cartridge, just like a battery
optimum level. over time. be replaced. will need to be replaced with
a new one.

SMART CARE
EXTENDED WARRANTY PLAN At Havells, we pride ourselves in offering exemplary products to our consumers and when it comes to
our installation and post-sales service, it’s no different. We aim to delight the consumers at every step

WATER PURIFIERS of the product’s life cycle.

Our promise of 1-In-A-Million Service signifies our commitment to each and every consumer that we
value them and will do everything to make them feel special. We have built a dedicated team of water
purifier Service Representatives and invested substantially to train the team on technical and soft skills.
Personal attention and individual care at every step of the way is at the core of our service promise.

WHAT TO EXPECT FROM OUR 1-IN-A-MILLION SERVICE?

Quick Response : Technology led advance system is the backbone of our service infrastructure. We respond to you in the shortest
possible time, within 1 hour from the time of issue registration. You can reach us through phone, e-mail or SMS.

Quick Resolution : Our products are designed to indicate possible source of error, in an unforeseen situation if there is a fault. Our highly
trained Service Representatives aim to diagnose the issue in one go and address your concerns promptly and precisely. While our Service
Representatives are committed to deliver first time resolution, they are also responsible to do so in the shortest possible time.

WHAT MAKES OUR 1-IN-A-MILLION SERVICE UNIQUE?

 We have a wide network of well-trained and experienced Service
Representatives dedicated for our water purifiers.
 Our highly trained Service Representatives are on our payrolls so
that \they can focus on serving you better.
 We ensure that our Service Representatives visit your home as per
your convenience with a prior appointment.
 Our Service Representatives are trained to provide hygienic care at
your home. They will wear shoe covers, head cover, gloves and use
a dust collector and service mat to make sure that when they leave
your home, its absolutely clean.
 Our products are designed to provide you a preventive maintenance alert.
Besides this, our advance systems will also remind you and schedule
regular check-ups for your product.
 We manufacture each and every spares and consumable in our own
factory in India based on Indian water conditions under strict quality
assurance program, and it carries the seal of Havells genuine accessories.
Each of our purification cartridges is customized and manufactured in-
house with a QR code for critical components.
 A clearly defined escalation matrix ensures that your concerns are
addressed promptly should there be any issue that you felt was not
handled as per your expectations.

 Spares are available on time so that our service Representatives

can address your concerns in a single visit.

CUSTOMERS TESTIMONIAL
Havells service representative attended as
per scheduled time and installed RO very
perfectly and provided proper demonstration
and his skill, way of talking & behaviour was
well.
Ritesh Kumar
Mayur Vihar, New Delhi
The installation by Havells service
representative was awesome and its quick,
no leakages or rough ends. Impressed !
Looking forward to continuing to impress
over the coming years. Cheers !
Melwyn Mendonca,
Himayat Nagar, Hyderabad
Havells service representative took special
care to deal with the task in a clean manner
like he wore head cover, foot cover, hand
gloves and used sanitizer, dust collecting
sheet etc. Over all i am happy with the
installation.
Deepak Arvind
Electronic City, Bangalore
SMART CARE EXTENDED WARRANTY PLAN
Our Smart Care Plans bring to you a team of qualified and expert Service Representatives to periodically keep a check on your Havells products. It is not only hassle free, it also saves the cost of unexpected failures and other such issues.

BENEFITS
Ensures smooth functioning of the Prevents the growth of microbiological impurities in the Periodic check on the cartridge and their functioning Protection against mechanical and technical problems
product product

TYPES OF EXTENDED WARRANTY PLAN SPECIAL DISCOUNT ON EARLY PURCHASE

MAINTENANCE CONTRACT PLAN TYPE (COVERED & NOT COVERED) PLAN DURATION DAYS FROM DATE OF PURCHASE DISCOUNT %
SEMI 0 to 30 days 22%
PRODUCT MODEL DESCRIPTION COMPREHENSIVE COMPREHENSIVE FILTER PRODUCT SERVICE VISIT
PLAN PLAN PLAN PLAN PLAN 2 Years 31 to 180 days 16%
ACMC SCMC FAMC AMC SVMC Above 180 days 8%
Two times Preventive Maintenance Visit P P - P 0 to 30 days 15%
Two times replacement of Sediment Cartridge P P - - 1 Year 31 to 180 days 10%
ACTIVE One times replacement of Activated Carbon Cartridge P NA P - -
Above 180 days 5%
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P - P -
Break down visit charges P - P P
EXTENDED WARRANTY PLAN PRICE
Two times Preventive Maintenance Visit P P P - P
PRODUCT MODEL PLAN MRP PRODUCT MODEL PLAN MRP
Two times replacement of Sediment Cartridge P P P - - TYPE Rs. ` TYPE Rs. `
One times replacement of Activated Carbon Cartridge P P P - - ACMC 1750.00 ACMC 4950.00
ACTIVE PLUS
One time replacement of Ultra Filtration Cartridge P - - - - SVMC 1050.00 SCMC 3650.00
ACTIVE
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P P - P - FAMC 850.00 MAX FAMC 2550.00
Break down visit charges P P - P P AMC 550.00 AMC 1450.00
Two times Preventive Maintenance Visit P P P - P SVMC 1050.00
Two times replacement of Sediment Cartridge P P P - -
UV PLUS ACMC 1950.00 ACMC 4950.00
One time replacement of Activated Carbon P P P - -
ACTIVE TOUCH
One time replacement Ultra Filtration Cartridge P - - - - SCMC 1450.00 SCMC 3650.00
ACTIVE PLUS BOOSTER
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P P - P - ACTIVE PLUS SVMC 1050.00 PRO FAMC 2550.00

Break down visit charges P P - P P FAMC 950.00 AMC 1450.00

Two times Preventive Maintenance Visit P P P - P AMC 650.00 SVMC 1050.00

Two times replacement of Sediment Cartridge P P P - -

ACMC 2250.00 ACMC 5550.00
Two times replacement of Mineral Cartridge P P P - -
MAX SCMC 1750.00 SCMC 4250.00
One time replacement of Activated Carbon & Silver Impegranated Taste Enhancer P P P - - ACTIVE PLUS
PRO FAMC 1150.00 DIGIPLUS FAMC 3050.00
One time replacement of Reverse osmosis membrane P - - - - BOOSTER
SVMC 1050.00 AMC 1850.00
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P P - P -
AMC 750.00 SVMC 1050.00
Break down visit charges P P - P P
Two times Preventive Maintenance Visit P P P - P ACMC 2250.00 ACMC 5550.00
Two times replacement of Sediment Cartridge P P P - - FAMC 1150.00 SCMC 4250.00
DIGITOUCH Two Times replacement of Mineral Cartridge for DIGITOUCH/ DIGIPLUS/ UTC P P P - - ACTIVE TOUCH SCMC 1750.00 DIGITOUCH FAMC 3050.00
DIGIPLUS One time replacement of Activated Carbon / Membrane Performance Enhancer Cartridge/ Silver Impegranated Taste Enhancer P P P - - AMC 750.00 AMC 1850.00
UTC One time replacement of Reverse osmosis Membrane P - - - - SVMC 1050.00 SVMC 1050.00
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P P - P -
- ACMC 2250.00 ACMC 5550.00
Break down visit charges P P P P
Two times Preventive Maintenance Visit P P P - P SCMC 1750.00 SCMC 4250.00

Two times replacement of Sediment Cartridge P P P - - UVPLUS FAMC 1150.00 UTC FAMC 3050.00
MAX ALKALINE SVMC 1050.00 AMC 1850.00
One time replacement of Alkaline Taste Enhancer, Activated Carbon & Membrane Performance Enhancer P P P - -
DIGIPLUS ALKALINE AMC 750.00
One time replacement of Reverse osmosis membrane P - - - - SVMC 1050.00
DELITE ALKALINE
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P P - P -
ACMC 5250.00 ACMC 12950.00
Break down visit charges P P - P P
SCMC 3950.00 SCMC 9550.00
Two times Preventive Maintenance Visit P P P - P
MAX ALKALINE FAMC 2650.00 25 LPH FAMC 6450.00
Two times replacement of Sediment Cartridge P P P - -
AMC 1450.00 AMC 3750.00
Two times replacement of Mineral Cartridge P P P - -
SVMC 1050.00 SVMC 1550.00
25 LPH One time replacement of Activated Carbon Cum Adsorber/ Silver Impegranated Taste Enhancer P P P - -
One time replacement of Reverse osmosis Membrane P - - - - ACMC 5850.00 ACMC 5850.00
Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure P P - P - SCMC 4550.00 SCMC 4550.00
DIGIPLUS
Break down visit charges P P - P P FAMC 3150.00 DELITE ALKALINE FAMC 3150.00
ALKALINE
AMC 1950.00 AMC 1950.00
SVMC 1050.00 SVMC 1050.00
 TERMS & CONDITIONS:
Comprehensive Plan: ACMC FREQUENTLY ASKED QUESTIONS:
Under this contract two preventive maintenance visits, all the electrical parts, electronic parts, breakdown service visit and the cartridge replacement charges will be free of cost as Does the cartridges are replace mandatory in Maintenance plan even if does not choke in 1 years’ time?
per the following conditions
In case of Comprehensive, Semi comprehensive & Filter plan the cartridges are replace mandatory in 1 years’ time and not in Product plan & Service Visit plan
What is covered?
Does the RO/UF membrane are included in Maintenance Plan?
1. Preventive Maintenance Visits twice only
2. Replacement of Sediment cartridge twice only, In case of only Comprehensive plan RO/UF membrane are covered and not covered in remaining plans like Semi comprehensive, Filter, Product, Service Visit plan

3. Replacement of Mineral cartridge twice only in case of RO models, If there is any Breakdown with the Water purifier and there is no service scheduled, will visit charges be still included in Maintenance plan?
4. Replacement of Other cartridge once only, Even if service is not scheduled but there is a Breakdown problem with the product then the visit charges will be free of cost and by the customer can call Havells Customer care for
5. Replacement of RO membrane once only in case of RO models service
6. Replacement of UF membrane once only in case of UV models Does the Maintenance plan covers Electrical or Electronic parts failure?
7. All Electrical, electronic parts such as internal pump, PCB, UV lamp, and wiring harness In case of Comprehensive, Semi Comprehensive & Product plan the Electrical or Electronic parts will be replaced in free of cost and not covered in Filter plan & Service visit plan
8. Breakdown service visit charges
Does the Mandatory Preventive Maintenance visits provided in Maintenance plan?
What is not covered?
Two Mandatory preventive Maintenance visits will be provided to the water purifier product for Comprehensive, Semi comprehensive, Filter plan & Service visit plan except Product
1. Plastic parts, non-electrical parts, painting of the body, aesthetical parts, panels and other styling decorative materials.
Plan are not be provided
Semi Comprehensive Plan: SCMC
Under this contract two preventive maintenance visits, all the electrical parts, electronic parts, breakdown visit charges and the cartridge replacement will be free of cost except RO/
UF membrane as per the following conditions DISPENSING ACCESSORIES
What is covered?
Product Key Features Model Item Code MRP Rs. `
1. Preventive Maintenance Visits twice only
2. Replacement of Sediment cartridge twice only,
3. Replacement of Mineral cartridge twice only in case of RO models,
4. Replacement of Other cartridge once only, Dispensing tube for hygienic & healthy water: Active Plus
5. All Electrical, electronic parts such as internal pump, PCB, UV lamp, and wiring harness • 1 metre long Active Plus Booster
GSSWPU0022 399.00
• Brass nozzle Active
6. Breakdown service visit charges
• Holding hook Active Touch
What is not covered?
1. RO membrane in case RO models & UF membrane in case of UV models
2. Plastic parts, non-electrical parts, painting of the body, aesthetical parts, panels and other styling decorative materials.
Filter Plan: FAMC MAX
Under this contract two preventive maintenance visits and the cartridge replacement will be free of cost except RO/UF membrane, electrical parts & electronic parts as per the following Max Alkaline
conditions GSSGNU0035
PRO
Dispensing tube for hygienic & healthy water: UV Plus
What is covered?
• 1 metre long
1. Preventive Maintenance Visits twice only 499.00
• Brass nozzle
Digiplus
2. Replacement of Sediment cartridge twice only, • Holding hook GSSGNU0037
Digiplus Alkaline
3. Replacement of Mineral cartridge twice only in case of RO models,
4. Replacement of Other cartridge once only, Digitouch GSSGNU0036
What is not covered?
1. RO membrane in case RO models & UF membrane in case of UV models
2. All Electrical, electronic parts such as internal pump, PCB, UV lamp, and wiring harness
3. Plastic parts, non-electrical parts, painting of the body, aesthetical parts, panels and other styling decorative materials.
4. Breakdown Service visit charges
Product Plan: AMC
Under this contract all the electrical parts, electronic parts & breakdown visit charges will be free of cost except RO/UF membrane & Other Cartridges, Preventive maintenance visits
as per the following conditions
What is covered?
1. All Electrical, electronic parts such as internal pump, PCB, UV lamp, and wiring harness
2. Breakdown Service visit charges
What is not covered?
1. Replacement of any Cartridges, RO membrane,UF membrane
2. Preventive Maintenance Visits
3. Plastic parts, non-electrical parts, painting of the body, aesthetical parts, panels and other styling decorative materials.
Service Visit Plan: SVMC
Under this contract two preventive maintenance visits and breakdown service visit charges will be free of cost except cartridges, RO/UF membrane, Electrical & Electronic parts as To purchase maintenance plan please contact Havells Customer Care No.: 1800 11 0303 (Toll free), 1800 103 1313
per the following conditions
(All Connection),011-4166 0303 (Landline)
What is covered?
1. Preventive Maintenance Visits twice only
Havells India Ltd.
2. Breakdown visit charges Corporate Office: QRG Towers, 2D, Sector-126, Expressway, Noida - 201304 (U.P.)Ph. +91-120-3331000

170719/V1
What is not covered?
1. Replacement of any Cartridges, RO membrane,UF membrane
2. All Electrical, electronic parts such as internal pump, PCB, UV lamp, and wiring harness
3. Plastic parts, non-electrical parts, painting of the body, aesthetical parts, panels and other styling decorative materials.

• Prices are in Indian market only ` • Prices are subject to change without notice • Disputes, if any are subject to Delhi jurisdiction only. • This MRP supersedes all our previous Price List
• The prices are inclusive of GST