Competency Name: HP-Dialogue

Broad Definition:
This competency refers to the ability of the associate to work in any document production project & effectively use HP-
DialogueTool.
Criteria E0 E1 E2 E3
I Criteria for defining
proficiency vis-à-vis
knowledge & skills
1.Precondition Should have knowledge and Should satisfy all conditions Should satisfy all conditions of Should satisfy all conditions of
[ Expressed as a prerequisite - concepts of document of the previous level. the previous level. the previous level.
in terms of academic generation. Should know how
qualification AND / OR to work on MS word.
industry experience
(whichever is applicable)
AND / OR relevant
knowledge in any other
competency

TCS Confidential
2. Knowledge
[Expressed as Area of
knowledge and not skill,
includes knowledge of
process, methodologies,
concepts and tools.]
3. Experience
[Expressed as duration in
months / years wrt exposure,
including breadth & the depth
of assignments; also beyond
project experience]
TCS Confidential
Should have knowledge of
various process and
procedures involved in a
document production project.
Should have knowledge of
creating very simple
documents in HP-Dialogue
and working on features like
Data Dictionary,
Sections/Paragraphs and
other Dialogue objects.
Should have basic
understanding of Data
Capture, Data Validation,
data processing, document
production and
management.
Should have knowledge of
creating medium level
complexity documents in
HP-Dialogue and features
like Rules, Marketing
Messages and campaigns,
Simple Tables,
Connectors, Different types
of data files, File Definition,
mapping files, Flow and
relativity, Packaging
application etc.
Should have understanding of Should have in depth knowledge
business rules, understanding of Data Capture, Handling Input
business logics. files in any format, Document
Should have knowledge of Generation, Content
creating complex documents in Management, Business
HP-Dialogue and features like Processes, and Business Logics.
Design environment, Delivery Should have knowledge of
environment, Message creating large complex
personalisation, Automated and documents, high volume
Complex Tables, Arrays, deliveries in HP-Dialogue and
Functions, Working with different features like Configuration of HP-
types of Input files, Bar Codes, Dialogue on any run time
Inserters, Breaks, Complex environment, Infrastructure
business rules and formulas, Print knowledge, Dynamic content
and PDF form miners etc. import, Dynamic Data access,
System Environment, Dialogue
Live,
Dynamic Data Access module,
ODBC Access module, Dynamic
Content Import module.Should
have knowledge of Content
Management and dealing with
inputs files from host systems in
any format.
3.1 Type of project
experience
[Includes 'type' in the form of project.
implementation, end-to-end
project, support, roll outs,
upgrades, professional
services, consulting
engagements AND / OR the
Number of projects AND / OR
Time spent on the project (
for eg., 3 consulting projects
of minimum 6 months
duration ; 1 roll out project of
at least 18 months]
3.2 Beyond project
development experience
[Includes
[1) Solutioning of proposals
2) Reviews done
3) No. of contributions made
to trainings/training material]
4. Asset Creation
[Expressed as any reusable
and deployable assets
created in the knowledge
management system of the
organization]
4.1 Process frameworks
defined
[Articulated as the process
improvement designed OR a
new process framework
designed]
TCS Confidential
Should have knowledge of Should have worked on 1 Should have done 1-2
any document production project having HP-Dialogue (implementation or support)
tool over an minimum projects of minimum 6 months
period of 3 months. duration in HP-Dialogue. Should
have total experience in HP-
Dialogue of 9 months. Should
have liaisoned between the HP-
Dialogue team and Business
Analysts producing the
specifications and also should
have laisoned between technical
teams.
Should have worked on minimum
1 minimum 2
Solution of proposals, RFPs or
approach notes involving
Document Production (HP-
Dialogue).
Should have proposed 1
framework / architecture /
estimation / process improvement
/ checklist using HP-Dialogue.
Should have done minimum 2-3
implementation or support
projects of minimum 6-8 months
duration in HP-Dialogue. Total
experience in HP-Dialogue of 15
months.
Should have worked on
Solution of proposals, RFPs or
approach notes involving
Document Production (HP-
Dialogue).
Should have created/ proposed /
enhanced 2 framework /
architecture / estimation/ process
improvement using HP-Dialogue.
4.2 Tool creation
[Expressed as a system or
function tool designed OR
created towards improving
business delivery / learning]
4.3 Reusable & deployable
assets created
[Expressed as reusable and
deployable assets created
(like those in Mighty &
Knowmax]
OR
No. of training material
created
[Expressed as the number of
relevant training material
created towards development
of a particular body of
knowledge or skill]
5. Industry contribution
[Expressed as the
contributions made to the
industry.This criteria should
be measured by mechanisms
for eg: TCS GEMS]
5.1 Recognized by Peers
[Expressed as the recognition
given by the peer community
and should be measured by
appropriate mechanism such
as TCS GEMS]
AND/OR
TCS Confidential
Should have created minimum 2
automated
fuctions/formulas/components
relevant to HP-Dialogue.
Should have prepared Should have prepared minimum Should have prepared minimum
minimum 1 lessons learnt / 2 lessons learnt / code review 2 case profile / best practices/
code review checklist / checklist / design review checklist presentations/ capabilities
reusable component / help document /reusable document relevant to HP-
relevant to HP-Dialogue. component relevant to HP- Dialogue.
Dialogue or print framework.
Should have made Should have made minimum 2 Should have made minimum 5
minimum 1 contributions to contributions to trainings contributions to trainings
trainings materials (where materials (where training material materials (where training
training material requires requires updation) or should have material requires updation) or
updation) or should have conducted training. should have conducted training.
conducted training.
Should be known as a prime
contributor in HP-Dialogue
community through Knowmax
eg. No. of queries solved in
Discussion Board.
Recognized by a Parent Should have authored atleast 1
Body whitepaper relevant to HP-
[Expressed as the Dialogue/Print Technology.
contribution recognized by a
renowned and recognized
parent body]

AND/OR
Invited as Speakers
[Expressed as recognition
from an external body when it
extends an invitation to the
speaker to address a
recognized forum]

II Assessment / Evaluation
Methodology vis-à-vis
Proficiency Level

1. Certification As defined in the LO, Should As defined in the LO, As defined in the LO, Should As defined in the LO, Should
[Expressed as achievement have successfully undergone Should have successfully have successfully undergone E2 have successfully undergone E3
of external programs - E0 – HP-Dialogue tool undergone E1 – HP- – HP-Dialogue tool training. – HP-Dialogue tool training.
certifying a part of the training. Dialogue tool training.
proficiency level,
Achievement of internal
programs - internal trainings
attended]

2. Evaluation Test Should have completed the Should have completed the Should have completed the following Should have completed the
[Expressed as a certification following following Self assessment following
the individual has to achieve Self assessment and Self assessment and Learning object Self assessment
towards the said proficiency Learning object. Learning object. Supervisor/ Manager assessment Learning object
level. (for eg.,Type of tests Supervisor/ Manager assessment
for each proficiency should be SME assessment
defined-like for E0 level it will
be only self assessment, for
E1 it should be panel review
etc)]

TCS Confidential
 Version History
Project Details:
Unit: AIUK HP-Dialogue
Parent Project-
Project Owner/GL- Sandeep Meher

Amendment History:
Version Defined By Approved By - Role & Date
Group Facilitated By
Version 2 Kedar Afaley/Sudeep Nair Gayatri Gadiyar Bhandarkar (186426) 22 Nov, 2010
Learning & Development Group

TCS Confidential