ThingsBoard

Professional Edition
SLA options
ThingsBoard PE SLA options

Support Plan Essential Premier Ultimate

Email consulting* 2 h per month 4 h per month 8 h per month

Phone (Named) contact

On-demand Trainings*** Not provided 2 h per month 4 h per month

Server issue response time** < 48 h < 24 h < 12 h

privileged bundle for

Server count 1 only Up to 5
up to 10 running servers

USD 248/month USD 498/month USD 1198/month

Price +USD 99/month for each +USD 149/month for each +USD 199/month for each
additional server additional server additional server

*Covers application development assistance, installation and configuration issues. Examples : Why my command or API call is not working? I need to
connect my MQTT Gateway to ThingsBoard. Help me!

**Covers server side critical incidents connected to abnormal TB behavior, e.g. server down, inability to log in etc. Typical time window for a response with a
solution is defined by SLA type.

***The majority of issues are caused by lack of knowledge on ThingsBoard. Any topic may be disclosed during the session to avoid bottlenecks in the future.
You may visit Trainings page (link) to see the most popular topics.
ThingsBoard PE Engineering Rates and PoC options

Fixed-cost PoC option

We provide fixed-cost pricing for PoCs and small (up to 1 month of work) projects with clear requirements.
Typical PoC duration is up to 2 weeks and 2000 USD per project on average. Some of those PoCs we’ve
delivered are actually fully functional MVPs.

Custom solution development

Thingsboard provides rapid software development around the platform to boost your project or solution
and dramatically reduce the time to market. In case you want to have dedicated engineers that will be
working for you full time on monthly basis, we can provide:
● $40/hour rate ($6400/month based on 8 hours/20 work days) for back-end engineers;
● $35/hour rate ($5600/month based on 8 hours/20 work days) for front-end engineers.

Per-hour Consulting
Thingsboard team members will answer your application development questions with 24 hours initial
response time.
We can offer three types of bundles:
● 10 hour bundle that cost $1000.
● 20 hour bundle that cost $1600.
● 40 hour bundle that cost $2400.
We keep a log of provided services, where each question is minimum 1 hour of work.