EXAM

Candidate’s name:

Questions:

1. You have just connected a second monitor to your laptop. It is not displaying anything. What
would you check?

a. Power to monitor
b. Cabling between PC and monitor
c. All of the above
2. Which of the acronyms listed below refers to a series of basic hardware diagnostic tests
performed by the startup BIOS after the computer is powered on?
a. IDE
b. POTS
c. QoS
d. POST
3. What should you do if possible before flashing the BIOS?
a. Password protect the system
b. Change the CMOS battery
c. Upgrade the processor
d. Connect the computer to a UPS
4. What is the purpose of domain name system (DNS)?
a. To map private IPv4 addresses to public IPv4 addresses
b. To map MAC addresses to hostnames
c. To map IPv4 addresses to hostnames
d. To map IPv4 address to NetBIOS names
e. To map IPv4 addresses to MAC addresses
5. Host A receives a frame and discards it after determining that it is corrupt. At which OSI layer are
frames checked for errors?
a. Application
b. Network
c. Physical
d. Data-link
e. FCS or CRC
6. Which statements best describe the role of a router? (Choose two)
a. Routers are used to connect hosts that are in the same local area network
b. Routers use a routing table to forward packets
c. Routers are used to connect hosts that are in different local area networks

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d. Routers use a MAC address table to forward packets

7. What is the subnet ID for IP address 10.7.99.133/25?
a. 10.0.0.0
b. 10.7.0.0
c. 10.7.99.0
d. 10.7.99.128
8. Which address and wildcard mask combination will match all IPv4 addresses in the networks
192.168.0.0/24 through 192.168.63.0/24?
a. 192.168.0.0 0.0.31.255
b. 192.168.0.0 0.0.15.255
c. 192.168.0.0 0.0.1.255
d. 192.168.0.0 0.0.63.255
9. Which of the answers listed below refers to a CIDR notation for 255.255.224.0 subnet mask?
a. /19
b. /20
c. /21
d. /22
10. Which statements correctly define VLANs? (Choose two)
a. VLANs can span many different Layer 3 routers
b. VLANs can span many different Layer 2 switches
c. VLANs divide a single physical collision domain into multiple logical collision domains
d. VLANs divide a single physical LAN into multiple logical LANs
11. To reset password of a user in the Active Directory
a. Search for the user, select Properties and select Reset
b. Search for the user, right click over the name and select Reset Password
12. The File Transfer Protocol (FTP) Control Connection for administering a session is established
through port number:
a. 20
b. 22
c. 21
d. 25
13. Which of the following port numbers is used by Domain Name System (DNS)?
a. 25
b. 23
c. 53
d. 67

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14. A network technician uses a Remote Desktop Protocol (RDP) client on their Windows OS in order
to remotely troubleshoot a problem on another Windows machine. Which of the following ports
needs to be opened for the built-in Windows RDP server to allow this type of network connection?
a. 1701
b. 139
c. 3389
d. 548
15. A protocol used in network management systems for monitoring network-attached devices is
known as:
a. SMTP
b. ICMP
c. SNMP
d. IPsec
16. Transmission Control Protocol (TCP) is an example of a connectionless protocol. TCP doesn't
support three-way handshake (thus it is also referred to as unreliable or best-effort protocol).
a. True
b. False
17. What is the type of connector used when making an Ethernet cable?
a. RJ45
b. RJ49
c. RJ11
18. Would you use a crossover cable if you need to connect Switch to PC?
a. Yes
b. No
19. Which of the following answers refers(s) to the feature(s) of the IEEE 802.11ac wireless standard
amendment? (Select all that apply)
a. Data signaling rate of up to 600 Mbps
b. 5.0 GHz frequency band
c. Carrier Sense Multiple Access / Collision Detection (CSMA/CD) network access method
d. Carrier Sense Multiple Access / Collision Avoidance (CSMA/CA) network access method
e. Multi-User Multiple Input / Multiple Output (MU-MIMO)
f. 2.4 GHz frequency band
20. What would you do if a ticket is out of the reach of the Help Desk responsibilities?
a. Do you try to provide a solution anyway?
b. Do you continue servicing other tickets and leave the other for further investigation?
c. Do you escalate the ticket to a higher Tier of support?

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21. Power failure during BIOS update can be the cause of irreversible damage to the computer
system.
a. True
b. False
22. A user is experiencing multiple pop-ups when he opens his computer web browser. What type of
malicious software could account for this?
a. Adware
b. Trojan horse
c. Worm
d. First-day attach
23. A user needs to load Windows 8.1 onto a notebook that was running Windows 7; this will be a
new installation, not an upgrade. Since the notebook has no CD/DVD, the user has the image of
the operating system stored on a USB flash drive. What must be done to the system prior to
loading from the flash drive?
a. Windows 8 does not support booting from a thumb drive.
b. Windows License must be entered.
c. Memory must be increased.
d. The boot sequence in system BIOS must be adjusted, making the USB the first device in
the boot order.
24. A client complains that his laptop is taking way too long to boot up. You suspect that he has
numerous processes that are initiating during startup. What utility would you use to see which
processes are being launched on a Windows 10 laptop?
a. Winconfig
b. Services.msc
c. Task Manager
d. Startcfg
25. What is the most common type of memory found in a typical PC?
a. ROM
b. DDR2
c. RAM
d. DDR3
26. Where is the BIOS stored on a standard PC?
a. ROM
b. RAM
c. HDD
d. SSD

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27. You’ve just finished setting up your home server PC and notice that you are unable to access an
Excel spreadsheet on your network. Which step did you likely forget when finalizing your home
server?
a. hard drive upgrade
b. gigabit NIC adapter
c. file sharing
d. to install a spreadsheet program

Oral Questions

28. What is Server Virtualization and benefits

29. What will happen if I type in a Windows File Explorer, the following line: \\IP address of network
segment within the company
30. Briefly describe what does the following initials mean?

AD
OU
LDAP
31. What’s the difference between RAM, ROM, Hard Disk Drive?
32. What’s a disaster recovery plan?
33. What’s SMB protocol about?

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